Bought car battery that was suggested by manager, 10 months later battery no longer works .
Battery installed was wrong one for our car, a very expensive mistake by large company

I went to SCA in Noosaville for new and brighter halogen driving lights. I not only found the right globes at a great price, but had them installed for $15 by a friendly, knowledgeable employee. Join their ClubPlus for even better price deals on a huge range of automotive products.

Visited Jindalee Qld store a couple of weeks ago after experiencing problems with my Gator dashcam. Spoke with Nick and after he had spent considerable time endeavouring to rectify the GPS recording it was decided to return the device to Gator. Upon return we were still no better off, so Nick swapped it for another Gator (different model). Nick spent a further half hour explaining the operation of the camera.
I could not have asked for better assistance, and I must say that Nick is extremely professional, knowledgable, and helpful . he would be an asset to any employer. Supercheap you are very fortunate to have Nick in your employment. It would be very remiss of me not to express my appreciation to all staff members at Jindalee.

Crap service and phone support. Store and online team blaming each other for not having product which was listed on website. Very rude staff not willing to help or listen.

I walked in and out within ten minutes with everything I had needed to be done, done.

Michael from the Sandown store was very polite and well mannered. Did his job with a smile and did the extra 1%’s without being asked.

Fantastic customer service!!

I ordered shock absorbers online according to the recommended ones (they use your car rego to make sure the parts are for you SPECIFIC car).

The shocks arrived the next day!!!

Unfortunately after I put them on I noticed the car was 2 inches lower. I rechecked the web site and the ones i got where definitely 'the right ones' according to their database?

I went up to the local store (Hoppers Crossing Old Geelong Road) and they where really helpful.

They ordered in the right ones and gave them to me at the same price.

Very helpful - it was a nice experience. Well ..... except for having to take the shocks off twice.

Was disappointed when I tried to dispose of oil which is advertised on internet site 142 stores have yellow bins . The guy at blackburn was quick to correct me stated there was only 1 place he knew of in Springvale. If your not going to provide a service don't offer it .

I needed a car battery charger so popped along to the Ellenbrook branch; great selection of stock and made my pick. At the till I was offered the loyalty card at a cost of $5, I rolled my eyes but was advised would get $10 in credit and any price difference if the product went down in price. I plumped for it and one week later got a 1/4 plus some of my purchase price on the car battery charger back as it went on sale.

Very poor customer service. Staff member very reluctant to mix paints, told me to go to Lonsdale, he wouldnr work for me. He turned away a loyal customer. I will never go back and use them

I visited the Port Adelaide store on Sunday (21/7/19) arvo to buy some oil and the 2 pretty young girls on duty were very friendly and helpful, especially seeing it was close to closing time. I have previously had a really bad experience with the Para Hills store a few years ago and haven't been to a Supercheap since but since moving, thought I would give the Port Adelaide store a try and haven't been disappointed in the dozen or so times I have been there.

Waited ten minutes for salesman to finish with customer. Ask the sales to help me. Took him to what I wanted. He then served another customer and ignored me. I will never go to supercheap again and will drive the extra ten minutes to actually get the service I deserve.

I had ordered a club plus membership on the 21st of June and have not heard anything back. Following that, on the 25th of June, I chased this up via the customer service form and I did not receive a reply. Additionally today (5th July), I called the customer service number, and it was noted there was no club plus membership for my account.

Finding the item I was looking for was easy. It said buy this on 15th June get it on 19th June, well time of writing this revue is 2nd July and still it has not arrived. I have written seven Emails to supercheap with only one reply that said its due to circumstances beyond our control. Customer service will not answer my Emails, I have asked for a refund but still no answer. I am appalled by this terrible service and will never use supercheap again.

Bought Permatex Windshield Repair from Supercheap Auto Wodonga, and despite following instructions exactly, using the kit resulted in an extensive crack rendering the windscreen unroadworthy. Supercheap took no responsibility for their product, and instead fobbed me off to the manufacturer which also took no responsibility. I've lost faith in Supercheap Auto, and their commitment to standing behind their products.