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Jeanette P Dixon .Brisbane
- 4 reviews
Couldn’t be better
So knowledgeable, helpful I’m just speechless. Very very good 10/10 highly recommend to anyone. Helped give advice with no monetary gain at all, saved me money and time. I would definitely use and call again, everything up front
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MickChifley 2606, ACT
- 15 reviews
- 5 likes
- Verified customer
Excellent service, excellent communication, great outcome and very reasonable costs.
I had to call on Supergeeks ACT when my Imac refused to talk to my email account. Within an hour I had a time set for the same day. The work evolved into upgrades for both my Imacs, with excellent results and at a fraction of the cost of replacing one of them. If you need computer work in Canberra, I recommend him.
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C. KoppmanSouth East Queensland, QLD
Excellent knowledge and service
I recently engaged SuperGeek to help fix a problem that one of their competitors and a specialist from Microsoft was unable to resolve. It involved the set-up of a new laptop, the installation of Microsoft 365 for Business and the transfer of information from another device. Aaron Clarke (SuperGeek's Microsoft specialist) was easy to talk to, available within 2 hours of my initial call and he resolved all of the issues I had via remote connection. I would certainly recommend Aaron to anyone who requires similar assistance.
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- Verified customer
Excellent service, great for help with new website and email for business
Excellent service. Highly recommend Supergeek. We had them setup our website and email for our business. If you need a website or help with your computers give them a call
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Review collected in partnership with SuperGeek
MarkSouth East Queensland, QLD
- 2 reviews
- Verified customer
Excellent service! my computer was not starting and is now all fixed. Thank you Supergeek
Supergeek fixed my computer very quickly. it was not turning on at all and the power part had to be replaced and once that was replaced everything worked perfectly. Thank you again
1 comment
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D. M. HSouth East Queensland, QLD
Cancelled appointment
Had appointment for 3.30 with Supergeek tech. At 3.23 received an email to advise my appointment has been changed to Thursday next. Main issues are
I didn't see email until after appointment time was overdue
Thursday was unsuitable
Changed my day to suit appointment so day wasted
I consider that poor service
2 comments
Have been contacted by Aaron from Supergeek. Couldn't be more helpful in resolving the issue. Very happy with the subsequent assistance
Super G.SuperGeek
Glad we could assist in solving your I.T. issues. Any further problems please call us anytime on 13GEEK. Thanks from the SuperGeek Team.
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MarkSouth East Queensland, QLD
- 2 reviews
- Verified customer
Excellent service! my computer was not starting and is now all fixed. Thank you
Supergeek fixed my computer very quickly. it was not turning on at all the power part had to be replaced and once that was replaced everything worked perfectly. Thank you again
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Review collected in partnership with SuperGeek
Gaz
- 9 reviews
- 1 like
They gave us a false quote then overcharged us
We were quoted $500 to repair our computer. They then charged us $539. They were rude when I questioned it. Please be aware they will rip you off. What they say is not what you get.
2 comments
Super G.SuperGeek
Good Morning Gaz, This is certainly not the experience we want for you. Can you please provide your job number or further details so we can look into this?
Regards. SG
I have spoken to your staff and they were not interested. Just too bad.
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Nicholas WSouth East Queensland, QLD
- 2 reviews
- 2 likes
How do they have 4.5 star rating
They are the worst tech guys around I had a problem with my computer not getting power. I took it to them and they wanted for me to get a new motherboard I said I would think about it.
I went to another company and was charged half your price to find out the power plug from power supply to motherboard.
Super Geeks are so stupid and such a rip off avoid them totally.
1 comment
Super G.SuperGeek
Good Morning Nicholas,
Please provide your job ID or further details so we can look into this further for you.
Regards.
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Help When You Need It
Anand was clear in his instructions without being patronising. He set up our new system quickly and efficiently
while explaining as he progressed through the procedure. He also provided guidelines for maximising future use. He also indicated a willingness to follow up his services.
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MattSydney, NSW
- Verified customer
Poor service. Feeling extorted
Our experience with supergeek has been terrible.
Contacted them to retrieve data, they told us they would need to repair the unit before they attempt that (we didn't want it repaired)
They were unable to retrieve data so they just removed HDD and sent it to a specialist who retrieved it in a day, supergeek had it for almost 4 weeks.
They told us they would be in constant communication, we were the ones who needed to continually call for an update and when we did the contact centre said the technician is unavailable and will get back to us...Read more
, this was also a day or two later. After we received the laptop back, the settings that the technician put on the laptop wouldn't allow us to install anything so we needed to waste another day reinstalling the OS. More problems follow as now the laptop randomly shuts down and restarts and the screen glitches out with all black marks. We have contacted them via email so they have images and a reference to what is happening, a week later we have yet to receive a response from them. So all in all, for the money that we paid to have this laptop repaired despite not actually asking to have it repaired. Our experience has been less than satisfactory now that we are having more issues despite being told it has been "fixed". So we have now paid $500 to get our data back (which was achieved by someone else) and another $500 to get back what essentially seems to be a broken laptop.4 comments
Super G.SuperGeek
Hi Matt,
Sorry to hear you've just had a bad experience with us. Could you please give us your contact details and I will have our team to be in touch with you very shortly.... Read more
Thank you. The SuperGeek team.My reference number is 100147. I don't want to post my contact details on a public forum.
Still yet to hear from Super Geek. Such poor customer service. They truly do not care about how they leave their customers.
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RobinBrisbane
- 2 reviews
- Verified customer
Avoid Supergeek at all costs
Paid for a computer part mid September with an expected delivery and repair 5th October. Received a call from them on the morning of the appointment to advise that the wrong part had been delivered and the new expected delivery was the end of November.
Advised last week that the part had been rejected by customs and that, unless I wanted to pay a further large amount for an alternate part, the order would be cancelled and a full refund given.
I accepted the refund option but have not seen the money or heard from the accounts department since.
Go somewhere else....these guys are running a scam!!
1 comment
Super G.SuperGeek
Good morning Robin,
Our Accounts department have confirmed with us that they have already sent the requested refund to the bank account details you provided them over the phone.... Read more
Once again, we apologise that we were only able to source an upgraded (double the RAM) alternative part locally, not the original part you requested. Unfortunately as it was a high-spec'd part, it was correspondingly more expensive. The SuperGeek Team.Similar opinion? Write a review on ieatwords.com.au!
Perfect service
Anand is fantastic !! great results ! Everyone from office to get it up and running very helpful!! Thanks
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GordoClontarf Beach
- Verified customer
Placed zero value on my time - late and no apology
The tech called me at 10:15AM (for my 10AM appointment) to say he was just reading the info on my case. Candidly said he was coming over and would be another 15 - 20 minutes. I'd cleared the time to see him, agreed the call out price and left a meeting to be there on time. Unprofessional in my view and unsatisfactory. No further follow up from tech or manager.
1 comment
Super G.SuperGeek
Hi Gordo,
Sorry to hear you've just had a bad experience with us. Could you please give me your contact details and I will have our team to be in touch with you very shortly.... Read more
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perfect and fast
Good service, fast and good quality as good price as well. Very approachable as they came to your place and also the technicians are super professional. Thank you so much!
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Richard BelshawSouth East Queensland, QLD
- 2 reviews
- 3 likes
Disappointed
Disappointed wanted to connect four year old laptop to the Internet which was the achieved, laptop run Windows 7 Windows 10 installed on the laptop just sits there, and doesn’t do nothing except load load load unwonted programs, got a follow-up call call 5 days ago young lady said she would look into the problem heard nothing . quite frankly I spent 364 dollars and achieve nothing For a few dollars more I could’ve bought a cheap notebook which would be ample for my grandson needs, Will be sticking with Apple
Today I got another cal...Read more
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MaryGledswood Hills
- Verified customer
Excellent service
Anand was very friendly and listened to the issues I have having with my computer. Had issues with monitors, SuperGeek was so helpful and fixed all my problems. They travelled to Gledswood Hills and there service was outstanding. Would use SuperGeek again if I have issues. I could not fault the service.
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Warwicksydney
Computer Fix
Anand was very prompt & efficient with repairing the PC and very open in what was wrong. Thanks & I will Recommended Super geek services without hesitation. Very Good ! Thanks
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Excellent
Anand really done an awesome Jop on my Laptop and really is a Top Profesional Geekman. Will recommend to anyone out there who has the same problems and he can fix your Smart TV.
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Robin RBellmere
- 2 reviews
Disappointed
We’ve used Supergeeks regularly over 8 years, even having them custom build our latest pc, however we won’t be using them again. They were unable to come out today, despite the urgency, but more importantly, the person we spoke with seemed completely disinterested.
Have now found a more reliable company that we will be using from here on.
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Super G.SuperGeek
Thanks for your Super review!