DISAPPOINTED!
Having read some good reviews about their customer service, I signed up to Swyftx and transferred some money into my new account with the intention of buying Bitcoin.
After Swyftx received my money, I was informed my deposit needed verification and I received a call from a young Swyftx employee wanting to ask me a few questions.
A few questions - it was more like the Spanish Inquisition!! What did I intend to do with the money, what was I going to invest in, etc. I felt very pressured into answering his questions, although in hindsight, it’s n...Read more
1 comment
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MattSydney
- 2 reviews
Great customer service
Very easy to use platform, great customer service from actual people in their team, not a call centre.
Cheapest trades in the Aussie market. Keep up the great work guys!
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So far so good.
The Customer service is great, they help me a lot in verifying. If you don't understand something, just directly ask them through Live chat. Recommend everyone to join Swyftx to participate in Crypto World!
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Tareq A.Victoria
Excellent Platform and Service!
Excellent platform, easy registration and user friendly interface, with options to buy many different cryptocurrencies, and customer service team is at another level! very professional and friendly team who can resolve all of your issues in no time and keep you happy!
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Matt MSydney, NSW
- 2 reviews
Best in the business
Hi all,
I can only say the best for Swyftx and all the team.
I have been dealing with Swyftx for quite some time now and I wish I found them earlier.
Firstly all the team at Swyftx have been professional and great to work with,
Secondly their prices for both buy and sell have one of the best in the Australian market,
Thirdly their fees are very fair and reasonable.
If I had started with Swyftx my stake would of been well higher then my current position.
I have recommended the team to friends and have brought a few family members over to Swyftx as I have full confidence in the company and the team....Read more
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NESSSydney, NSW
This is the TRUE meaning of NEW!!
I’m quite new in these fields, however these guys are really admirable: the lowest fees, 24/7 pleasant and supportive customer service, and all without technical lingo or difficulties. Still making my entire experience amazing. Thank you, guys.
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Crypto ladySouthwest, VIC
Swyftx is brilliant! So glad to have found them!
I am new to the cryptocurrency world or any type of investing - so, felt pretty nervous about the whole area. I am also close to 60 yrs old, so I'm no 'techno' queen! But, from the beginning, the guys from Swyftx that I have dealt with - Pav, Kurt, Alex and Tommy - have all been incredibly helpful and patient, especially with guiding me through the KYC documentation process. They offer their support and answer any questions. Their dashboard is laid out well and easy to navigate, with many useful features. I highly recommend the Swyftx team!
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NatSouth East Queensland, QLD
- 3 reviews
Avoid more hassle than it is worth
I use bitcoin to purchase products off Australian companies that only trade with bitcoin. I have used Coinjar and Coinbase and no problems. They do not ask what you are doing with the digital currency you buy. I thought I would support an Australian company and give these guys a go. I read the reviews and I liked great customer support and abide by fair trading and such with your privacy. I was not prepared or informed anywhere on their site that I would be asked what I was doing with the digital currency, who I was buying from and what I wa...Read more
s buying etc. I was not informed until after I brought the digital currency that I would be called for an interview. I was called and the company I wished to buy off was not who they will let me deal with. Fair enough but this needs to be clearly stated informing the customer before they purchase their digital currency not after. I have requested a refund and I am concerned as they said we will start the process that is it. They have not answered my questions on if they need further information to expediate the return off my money nothing. I now am worried as I have read one review here that they took 9 weeks to refund a persons money and on google reviews the same thing. Other companies take one to two days to return money to accounts. I have been advised by my solicitor that failing to inform customers upfront of their screening practice is deceptive & misleading practice and illegal. I am hoping that I will not have to take this further and my money is returned promptly especially in today’s climate with people losing jobs everywhere with COVID 19 we all need our money. I will be happy to adjust my review if my money is refunded quickly. On a positive joining easy until phone call Customer service response quick Customer service polite Once something goes wrong and request refund communication stops with no help and no response to questions asked. I am happy to supply my emails to them so people can see what I am saying transpired. Where I am asking do I have to supply details (other than what they already have) to get my refund and no response from them. I will post an update with outcome and all emails sent in relation to refund UPDATE Swyftx refunded my money promptly so I give them 5 out of 5 for that. I would now recommend Swyftx to anyone as that was my only concern and what was worrying me as I had read one review regarding refunding of money. My money was returned within a few days so no complaints at all. As stated above the customer service is great, it is quick and helpful and Kurt was great. After explaining that all the questions asked are to protect against fraudulent companies. I would recommend SwyftxSimilar opinion? Write a review on ieatwords.com.au!
AlexHunter Region, NSW
“A wolf in sheep’s clothing”
I would NOT recommend Swyftx! “A wolf in sheep’s clothing”.
Initially, I was very impressed. They seemed approachable, very friendly, and responded quickly to questions etc. - hence all the 5-star reviews (that they try to grab quickly).
BUT they decided to do further verification (to my already fully verified account) immediately after depositing funds into my account. The only possible reason for me getting flagged is because I had a (recommended) VPN added, when installing a new online security/anti-virus for a little extra cost. These are ...Read more
2 comments
Alex H.Swyftx
Hi Alex, I'm sorry you feel the experience with Swyftx hasn't been up to standard.
- We apologise that the account closing process can sometimes be abrupt, however we will never stop communicating with our customers.... Read more
- Swyftx estimates it blocks up-to 6x more fraud than its competitors. - Safest way to ensure money is returned to where it came is via a refund request with your bank. - If your bank makes the refund process difficult/slow, Swyftx has no say in that. - The investment website "My Passive Trades" that you wanted to transfer to is a scam site, as such Swyftx has prevented funding of criminal activities and protected your money: https://tbbob.com/scams/my-passive-trades-review-a-screaming-scam#comments - Swyftx treats all customers with respect and has their best interests in mind.Firstly, it is not ethical to mention the company I was thinking of investing in. I did not mention anybody’s name in your company....
Secondly, there are many sites claiming to protect us from scams,... Read more
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Amazing support and Low Rates
Swyftx are transparent with all their fee structure, and have some of the lowest trading fees available. Being based in Australia was a win for me, and I originally signed up for the low trading fees. Swyftx stacks up incredibly well against the most important user factors such as fees, spread, order types, trading volume and deposit methods. In line with this, the customer support I have been given so far was outstanding, I have never in my life seen better. Every question I have had so far has been answered (Via their live chat function) with...Read more
in minutes. They're always friendly and their patience knows no limits (Which was handy for be being new to the Crypto scene world). I would definitely recommend this is you are looking for a low rate Crypto exchange, with high levels of transparency and support.Similar opinion? Write a review on ieatwords.com.au!
NebGreater Melbourne (Outer), VIC
Kurt from swyftx is the man who gets things done
My experience with swyftx has been okay, but slow on processing my bpay payments. Although if I message Kurt and tell him the Problem then he fixes it up. The money comes into my account and ready to trade almost instantaneously. I’m sure Kurt will help you with any other issues you have. Kurt is the best one there, all of the others are pretty useless. Look after Kurt swyftx because you don’t want him to leave. If he leaves then so do I. I give swyftx 3 stars but I give Kurt 5.
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Outstanding Customer Service and User Experience
The team at Swyftx is fantastic, I made a silly deposit mistake sending to the wrong address and they fixed the issue in minutes! The interface and user experience is great and the fees are very reasonable. I highly recommend using this aussie exchange.
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Patrick TSydney, NSW
Incredible customer service
I was having a transaction issue late last night and was pleasantly surprised when Alex called me at 10:30pm to help me. He got to the heart of the issue quickly and really put my mind at ease. Angus then followed up the next morning. I have already recommended Swyftx to several family and friends based on that experience, but their UI, low fees and variety of coins are other big reasons why Swyftx is so great.
1 comment
Alex H.Swyftx
Thanks Patrick, nothing worse than being stuck in the unknown. Really appreciate you sharing the experience and referring your friends/family!
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AamerMetropolitan Adelaide, SA
Swyftx is the place to trade!
Great platform, great prices, lots of tradable assets! What more could you ask for?
I love the platform - it is very intuitive and provides all the tools necessary for trading.
Support is excellent! I highly recommend signing up!
1 comment
Alex H.Swyftx
Thanks for taking the time to share Aamer, we're glad to hear you're enjoying the extra features and customer service that we offer at Swyftx.
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MattWide Bay-Burnett, QLD
Best Aussie exchange by far
Swyftx is by far the best aussie exchange I have tried. Low fees/spreads, easy to use & the support team is straight onto it, if u have any issues. A big thumbs up from me.
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VinCheezelPerth, WA
Swyftx Exchange
Australia has needed an exchange like this for some time, Staff are helpful and transparent.
Spread is very reasonable and trading fees are fair, I have tested the exchange on a few small Buys and transactions, all transactions have reached their destinations.
The only thing i have a bone to pick about is that the OCO (Order-Cancels-Order) orders are not yet fully supported on Swyftx, it would be sad to not see this implemented it is what the people want and need. In my opinion this is the only order type to employ proper risk management.
Onc...Read more
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Lenfin M.Greater Melbourne (Metropolitan), VIC
Overall impressed
Spoke to Angus from Help. He was very prompt to answer all my questions and was very knowledgeable. First exchange I've ever used that I'm 100% satisfied with.
Very efficient and effective platform for trading and minimising fees.
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Jed F.South East Queensland, QLD
- 2 reviews
Great Service
Messaged, got a response and resolution in about 2 min. Great customer services. Would definately recommend using this platform for your crypto purchases and sales.
1 comment
Alex H.Swyftx
Thanks for your review, Jed. Glad we were able to assist you quickly!
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SueMetropolitan Adelaide, SA
Very good customer service
I'd just opened an account with Swyftx and was guided through the whole process by Alex. He was very helpful and fast in replying. The verification and set up was done promptly and painlessly. It is a very positive start to my using their services in future.
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Extremely helpful and very informative
My experience with Swythx is very good. They are very informative and extremely helpful, this is very pleasant to see being an Australian cryptocurrency exchange. Their service and assistance far out performs others that I have had previous dealings with in the past.
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Questions & Answers
Jayasked
Can I transfer coins from another wallet?
Do you have transparency/information on what coins are needed to swap before purchase i.e. stable coins are easy to buy but to trade out you need ETH or if you buy ONT you need ONG to trade out as I've been caught out having to purchase 3rd party coins on other platforms?
1 answer
Alex H.Swyftx
Hi Jay, thanks for reaching out. Yes, you can withdraw all the crypto-assets (coins) listed on Swyftx. More info on that here: https://help.swyftx.com.au/en/articles/2087808-how-do-i-withdraw-send-balances
We do list ONG and ONT so you won't have any issues there.
You can also deposit any of your cryptos held elsewhere to Swyftx like this: https://help.swyftx.com.au/en/articles/3562228-how-do-i-deposit-crypto-to-swyftx
Chris F.asked
I am interested in medium to long term investment, can I do this on Swiftx or is it a platform dedicated to short term trading?
Assuming long term investment is possible what fees are likely on assets that sit there for long periods?
1 answer
Alex H.Swyftx
Hey Chris, sorry for the late response on this one.
You can trade (buy/sell) as little or as much as you like. We charge no account keeping fees.
In addition, if you are a long term investor, you can withdraw your crypto-assets (coins) to a personal wallet, if you'd like extra control of your crypto, like this: https://help.swyftx.com.au/en/articles/2087808-how-do-i-withdraw-send-balances
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Alex H.Swyftx
Hi Phillipa, thanks for taking the time to leave a review today.
We apologise that the account closing process can sometimes be abrupt, however we will never stop communicating with our customers.... Read more
Due to the irreversible nature of how Crypto’s operate, the Cryptocurrency world is unfortunately filled with scams, hackers and bad actors eager to part new players with their money. Swyftx takes a strong stance on this issue and as such we ask these sorts of questions to protect our customers and their money. In fact, recent data indicates that Swyftx is 5x more effective at preventing such activity than any other service and we attribute this success to our effective customer due-diligence program, which this phone call is apart of. Fortunately, we quickly and effectively identified that the company you were looking to invest in was a scam and as such we blocked the transaction from going through. We identified this because the company registered under that domain name is not registered with the Financial Conduct Authority (FCA) which is a requirement for UK based investment companies. This highlights that the company is likely illegal, and that makes sense as they are an auto-trading platform offering guaranteed returns. Furthermore, the director of the company has been involved with many Ponzi Scheme investment companies over the years. Unfortunately, all of this information is available online upon further digging and as such, we don’t want to facilitate transactions to such nefarious websites. In regard to the slow deliverance of your refund, some banks take longer than others to process an error correction/refund but we can ensure you that we replied to that request as soon as we received it. We unfortunately have no control over these processing times. Swyftx treats all customers with respect and has their best interests in mind.