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Reviews

4.3

23 reviews
5
(16)
4
(4)
3
(0)
2
(0)
1
(3)
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    4.8 (13)
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DISAPPOINTED!

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1 comment
Swyftx
Alex H.Swyftx
Matt

MattSydney

  • 2 reviews

Great customer service

published

Very easy to use platform, great customer service from actual people in their team, not a call centre.
Cheapest trades in the Aussie market. Keep up the great work guys!

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So far so good.

published

The Customer service is great, they help me a lot in verifying. If you don't understand something, just directly ask them through Live chat. Recommend everyone to join Swyftx to participate in Crypto World!

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The reviewer stated that an incentive was offered for this review

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Tareq A.

Tareq A.Victoria

Excellent Platform and Service!

published

Excellent platform, easy registration and user friendly interface, with options to buy many different cryptocurrencies, and customer service team is at another level! very professional and friendly team who can resolve all of your issues in no time and keep you happy!

Matt M

Matt MSydney, NSW

  • 2 reviews

Best in the business

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NESS

NESSSydney, NSW

This is the TRUE meaning of NEW!!

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I’m quite new in these fields, however these guys are really admirable: the lowest fees, 24/7 pleasant and supportive customer service, and all without technical lingo or difficulties. Still making my entire experience amazing. Thank you, guys.

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Crypto lady

Crypto ladySouthwest, VIC

Swyftx is brilliant! So glad to have found them!

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I am new to the cryptocurrency world or any type of investing - so, felt pretty nervous about the whole area. I am also close to 60 yrs old, so I'm no 'techno' queen! But, from the beginning, the guys from Swyftx that I have dealt with - Pav, Kurt, Alex and Tommy - have all been incredibly helpful and patient, especially with guiding me through the KYC documentation process. They offer their support and answer any questions. Their dashboard is laid out well and easy to navigate, with many useful features. I highly recommend the Swyftx team!

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Nat

NatSouth East Queensland, QLD

  • 3 reviews

Avoid more hassle than it is worth

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Alex

AlexHunter Region, NSW

“A wolf in sheep’s clothing”

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2 comments
Swyftx
Alex H.Swyftx
Alex
Alex
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Amazing support and Low Rates

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Neb

NebGreater Melbourne (Outer), VIC

Kurt from swyftx is the man who gets things done

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My experience with swyftx has been okay, but slow on processing my bpay payments. Although if I message Kurt and tell him the Problem then he fixes it up. The money comes into my account and ready to trade almost instantaneously. I’m sure Kurt will help you with any other issues you have. Kurt is the best one there, all of the others are pretty useless. Look after Kurt swyftx because you don’t want him to leave. If he leaves then so do I. I give swyftx 3 stars but I give Kurt 5.

Outstanding Customer Service and User Experience

published

The team at Swyftx is fantastic, I made a silly deposit mistake sending to the wrong address and they fixed the issue in minutes! The interface and user experience is great and the fees are very reasonable. I highly recommend using this aussie exchange.

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Patrick T

Patrick TSydney, NSW

Incredible customer service

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I was having a transaction issue late last night and was pleasantly surprised when Alex called me at 10:30pm to help me. He got to the heart of the issue quickly and really put my mind at ease. Angus then followed up the next morning. I have already recommended Swyftx to several family and friends based on that experience, but their UI, low fees and variety of coins are other big reasons why Swyftx is so great.

1 comment
Swyftx
Alex H.Swyftx

Thanks Patrick, nothing worse than being stuck in the unknown. Really appreciate you sharing the experience and referring your friends/family!

Aamer

AamerMetropolitan Adelaide, SA

Swyftx is the place to trade!

published

Great platform, great prices, lots of tradable assets! What more could you ask for?
I love the platform - it is very intuitive and provides all the tools necessary for trading.
Support is excellent! I highly recommend signing up!

1 comment
Swyftx
Alex H.Swyftx

Thanks for taking the time to share Aamer, we're glad to hear you're enjoying the extra features and customer service that we offer at Swyftx.

Matt

MattWide Bay-Burnett, QLD

Best Aussie exchange by far

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Swyftx is by far the best aussie exchange I have tried. Low fees/spreads, easy to use & the support team is straight onto it, if u have any issues. A big thumbs up from me.

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VinCheezel

VinCheezelPerth, WA

Swyftx Exchange

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Lenfin M.

Lenfin M.Greater Melbourne (Metropolitan), VIC

Overall impressed

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Spoke to Angus from Help. He was very prompt to answer all my questions and was very knowledgeable. First exchange I've ever used that I'm 100% satisfied with.

Very efficient and effective platform for trading and minimising fees.

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Jed F.

Jed F.South East Queensland, QLD

  • 2 reviews

Great Service

published

Messaged, got a response and resolution in about 2 min. Great customer services. Would definately recommend using this platform for your crypto purchases and sales.

1 comment
Swyftx
Alex H.Swyftx

Thanks for your review, Jed. Glad we were able to assist you quickly!

Sue

SueMetropolitan Adelaide, SA

Very good customer service

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I'd just opened an account with Swyftx and was guided through the whole process by Alex. He was very helpful and fast in replying. The verification and set up was done promptly and painlessly. It is a very positive start to my using their services in future.

Extremely helpful and very informative

published

My experience with Swythx is very good. They are very informative and extremely helpful, this is very pleasant to see being an Australian cryptocurrency exchange. Their service and assistance far out performs others that I have had previous dealings with in the past.

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Questions & Answers

Jay

Jayasked

Can I transfer coins from another wallet?
Do you have transparency/information on what coins are needed to swap before purchase i.e. stable coins are easy to buy but to trade out you need ETH or if you buy ONT you need ONG to trade out as I've been caught out having to purchase 3rd party coins on other platforms?

1 answer
Swyftx
Alex H.Swyftx

Hi Jay, thanks for reaching out. Yes, you can withdraw all the crypto-assets (coins) listed on Swyftx. More info on that here: https://help.swyftx.com.au/en/articles/2087808-how-do-i-withdraw-send-balances

We do list ONG and ONT so you won't have any issues there.

You can also deposit any of your cryptos held elsewhere to Swyftx like this: https://help.swyftx.com.au/en/articles/3562228-how-do-i-deposit-crypto-to-swyftx

Chris F.

Chris F.asked

I am interested in medium to long term investment, can I do this on Swiftx or is it a platform dedicated to short term trading?
Assuming long term investment is possible what fees are likely on assets that sit there for long periods?

1 answer
Swyftx
Alex H.Swyftx

Hey Chris, sorry for the late response on this one.

You can trade (buy/sell) as little or as much as you like. We charge no account keeping fees.

In addition, if you are a long term investor, you can withdraw your crypto-assets (coins) to a personal wallet, if you'd like extra control of your crypto, like this: https://help.swyftx.com.au/en/articles/2087808-how-do-i-withdraw-send-balances

Get an answer from our members and Swyftx representatives

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