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Sydney Tools NSW, Rutherford
Steve amessHunter Region, NSW
- Verified customer
Excellent staff, excellent service, excellent price, always make u feel welcome, that’s why I will not go Anywhere else
Fantastic service
Staff there unbelievably so hopeful, will always go back for will recommend sydneytools to all my friends and work colleagues, the store is always so well presented thanks
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Harry
- 2 reviews
- 2 likes
Hopeless
Don’t order anything through Sydney tools Rutherford store cause you will never receive it.
I placed a order at this store before Christmas 2018 and they said you will have it by mid January 2022 it’s now February and still haven’t received it.
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- Verified customer
Good customer service
Ryan knew the product back the front. He gave good advice on the type I needed and Price,also the store has a great selection of gear.
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lukeNewcastle
- Verified customer
The worst customer service
I bought a boxo torque wrench in August last year from the Rutherford store and had to take it back for warrenty at the start of October. After so many calls to the store to chase it up i was told every week the repaired tool was on the next run...i was finally offered a refund in December... again after a few weeks of chasing this refund i was told i was getting the tool back and no refund. it's now The 16th of January and still have no answers.. no one calls back and I have to do all the chasing... yea they maybe cheaper but your screwed if there is warrenty issues with there products.
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GregSINGLETON
- Verified customer
Absolutely Disgusted
Purchased a Gensafe Silent Diesel 8KVA Generator from Sydney Tools Rutherford back in February 2018. It was sent away in October for 7 weeks with no electrical output. After weeks of constant ringing and going into the store it had finally been returned - It was the wrong unit. It is in a totally damaged condition, casing was bent and smashed. It had 116 hours on the unit (ours had 86), and the wheels were buckled (my unit didn't have wheels on it - was sitting on a pallet with it's original box to protect it). I stated to the store manag...Read more
er this was not my unit and I cannot take it. Their response was for me to take the damaged unit and they will order parts to replace casing etc. How long was this going to take for the parts to arrive, and who was going to fit them? At the end of day they have lost my unit and we are now $1800 out of pocket and nothing to show for it. Head office will not allow refunds or replacements due to major damage, even though it states on their Terms and Conditions. We have now spoken to the Dept Fair Trading and Sydney Tools and now have to go to Tribunal to get this matter resolved. I just want my original unit, repaired and working properly. I highly recommend NOT to purchase anything from Sydney Tools due to the disgusting experience that we have had. We are building a house, and need to buy ALOT more tools and equipment, they have totally lost my business.2 comments
This issue has now been closed after having to seek legal advice in regards to a refund. We will not be purchasing anything from Sydney Tools ever again.
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Sydney ToolsSydney Tools
Hi Greg,
We do apologies for your poor experience and we can ensure this is not the way that business is done at Sydney Tools! ... Read more
We would like to find what issues occurred, please advise your invoice number and we will be in contact with yourself personally to fix the problem. Sydney Tools Team!