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SusanCanberra
- 15 reviews
- Verified customer
Buyer Beware!
I have been purchasing items from Table King for several years, and have always been happy with their service — until now. I was under the impression that Table King was a substantial business, but it appears from my recent interactions that it is, in fact, a one-man operation.
I ordered an item on 5 September 2018, and when it hadn't arrived by 18 September, I rang Table King's freecall number and spoke to the owner on his car phone. He said that he had been busy with a family problem, but expressed surprise that I hadn't received my order, ...Read more
as the problem started after 5 September. The owner promised to look into the issue and ring me back the following day (19 September). I didn't receive a phone call on 19 September, so I thought I would give the owner one last chance before opening a PayPal dispute. I rang the owner again; he didn't apologise for not ringing the previous day, but said that my order hadn't been dispatched. He gave me the option of waiting *several weeks* until he was able to get to the warehouse, or a refund through PayPal. As a former small business owner, I know how difficult it can be when "life happens", but I think Table King could have handled this incident a lot better. I found the same item from another online retailer at a considerably lower price.2 comments
Justin — Thank you for editing your earlier response to me, which I had already reported as abusive. However, as I explained to you last night when you rang at 7.00pm, I do not appreciate receiving a ... Read more
follow-up phone call after posting a negative review on this site. Please do not contact me again in any form, or on any forum.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
This is perfect, will visit again and shop
Excellent pots which are highly recommended. Contacted customer service on 4 occasions and always had responses to emails and a phone call. Very helpful
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KathrynAscot Vale
- Verified customer
Quick and easy
I have ordered from this site before without any issues. This time I ordered the Rivsalt grater and salt rocks. The order arrived really quickly (2 days I think), was packed well and the item was exactly as described. I will not hesitate to use them again if I see something I like.
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Nomi FGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Fantastic website, easy ordering
Ordered beautiful placemats and they arrived very quickly. Great quality and colouring. A pleasure to put on my dining table!
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Table loserMelbourne
Worst Online Shopping
I ordered on 25th June ans was expecting to get it 2-3 working days as they put it on their website.
I waited for a week and no email as to why. so I rang them, then they say they are busy mid year sale blah blah and they told me it will be despatched next Tuesday. Then the Tuesday I still did't get email tracking or anything so I emailed them. They were saying the same thing. the order will leave another NEXT WEEK!!!!! and today which is a day after I sent them an email chasing my order. they say they cancelled my order as the product i orde...Read more
1 comment
Justin H.Tableking
Hello Annie,
I would like to thank you for your review. As you have mentioned we are in the middle of our Mid Year Sale and I apologise as we have been struggling to keep up. As advised in my reply ... Read more
to you, the stock we were sent to fill your order was the incorrect stock. We were not aware of this until today when we unpacked that particular pallet. You stated I did not apologise. I did send a email to you apologising profusely to you before your review was published. The reason I cancelled your order was not to upset you in anyway. Tableking has to return the incorrect dinner sets to the supplier and get the correct ones sent to us. This process shall take some weeks to turn around. I appreciate you being upset and if I were in your position I would also be upset. I mean that sincerely. Few retailers publicly acknowledge when they are in the wrong. I hope you can appreciate I am acknowledging that fully. If I can assist you further in the future please call Justin at Tableking and I shall ensure you are treated in the best manner possible. Sorry I can not do anything to correct it this time round. Once again I appreciate your review. Kind regards. Justin Herringe Tableking ManagementSimilar opinion? Write a review on ieatwords.com.au!
Top Service
We purchased a dinner set and it was delivered with no breakage and within 2 days. Thanks for your great prompt service
1 comment
Justin H.Tableking
Thank you for your Tableking review. It’s always great to hear customers positive experiences with us.
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Problem resolved
Since last posted I have had no luck at being able to repost on product review.
I would like to clarify that since I posted inregards to having no contact with table king Justin was able to get in contact with me and explained that the reason why I had not heard back was due to a technical issue with the internet.
Justin was able to resolve my order issues and was very helpful.
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NaeDubbo
- 4 reviews
- 6 likes
- Verified customer
Outstanding customer service
I previously wrote a “bad” review on Table King however I can now change that as the issue has been solved rapidly! Previously I had a misunderstanding of the situation as this was not Table Kings fault. I would recommend anyone to shop with Table King and if you have any problems they will solve it! Thank you Justin at Table King for your assistance, manner, approach and effort in solving my issue. I appreciate it!
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Price GuruBerkshire Park NSW 2765
- 2 reviews
Smooth as Silk Service - Exceeded All My Expectations
It is indeed always a pleasurable experience to obtain expeditious, efficient and exceptional customer service from the team at Table King. Always being treated like a VIP, regardless of the size of the transaction, is one of the main reasons I don't bother shopping anywhere else...!!!
1 comment
Justin H.Tableking
Thanks for your positive Tableking review. We listen to every Tableking review posted. We try our best to treat every customer with the same level of experience you have received. We look forward t... Read more
o giving you great service again when you next shop. Once again, many thanks for your Tableking review.Similar opinion? Write a review on ieatwords.com.au!
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Fast and efficient
My order was dispatched within an hour and arrived the very next day in perfect condition. Excellent service thank you.
1 comment
Justin H.Tableking
Hi Dean,
Thanks for your review. Its always great to hear cusomters happy with their Tableking experience. We look forward to you coming back for more. ... Read more
Regards JustinSimilar opinion? Write a review on ieatwords.com.au!
Peter fSydney
Perfect!
I would like to thank Justin and Jenny.
The product I ordered was better than I thought it would be. Excellent product, excellent service and delivered earlier than I was advised.
Will be buying from them again!
Thanks again
June 26th 2018 Update: Perfect product perfect delivery
Justin and his team were amazing from the start to delivery. They helped me with some items I was looking at purchasing and we had it delivered so fast. We ordered on the Tuesday and we had it on the Thursday.
Well done guys
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Great to deal with
We purchased a Scanpan pressure cooker from Tableking. It was delivered within 4 days. The price was the best we could find and they also gave free delivery. Very happy will be back for more
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ilovereviewsMelbourne
- 3 reviews
- 2 likes
Great prices on products but customer service is just awful.
Found dinner set i wanted on website. Placed 2 of them in the shopping cart... rang to find out what courier they use as that would determine which delivery address to use (home v's work). After some discussion about preferred delivery address location, I was advised of courier company name.. then asked what set i'd chosen. I advised that and was told i would be called back as they needed to check stock levels. After hanging up the phone suddenly my order on screen said 'out of stock' and i never did get that call back. Co-incidence? ...Read more
i don't think so. This is my second time around with this company and the first time wasn't anything to crow about either (again, was told goods i had paid for were not available and then we had to do the refund dance) Not impressed and won't be back for a 3rd go.1 comment
Justin H.Tableking
Hi there,
We did attempt to call you back on the number which was on our phone. We ended up getting a main switchboard with multiple areas to go to. The lady we spoke to was not familiar with your ... Read more
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TallySouth East Queensland, QLD
- 6 reviews
- 1 like
Great Customer Service and Product
I purchased an Ironwood Gourmet Chopping Board and I absolutely love my purchase.
There were minor issues but Justin was great in updating me on the status of my product which eventually arrived with great joy.
Therefore great product and customer service which is well deserving of a 5 star rating!
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SSSMelbourne
- Verified customer
Great pricing, delivery a bit late but great service
I placed an order expecting a delivery in 1-2 days. Took a little longer but Justin and team followed up and explained they were running behind on orders. Appreciated the communication
1 comment
Justin H.Tableking
Hi there
Sadly the review doesn't let us know who you are. We appreciate your feedback. At this time of year we are really under the pump with both Christmas and Black Friday sales. Our commitment... Read more
is to get things out within 24 - 48 hours however as per our freight page this is not possible during busy times of the year. Thank you for your understanding and kind review given the delay you experienced.Similar opinion? Write a review on ieatwords.com.au!
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megsCranbrook
- Verified customer
Amazing product
I ordered a decanter set, with engraved initials. I am extremely impressed with the over quality of the product and the engraving is amazing aswell. It was a surprise gift for my husband and he is stoked. I will be coming back in the future to purchase more products from Tableking.
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Wouldn't recommend this product if you have small children.
Pieces Andre Verdier Cutlery Set keep breaking off. I have emailed them twice about this issue. I never did receive my replacement.
1 comment
Justin H.Tableking
Hi Theresa,
Replacement pieces as per your emails were organised and sent. I am uncertain based on your review whether more items in the set are affected. Please email our office so we can advise h... Read more
ow you can return the set and we shall replace it with a new set. Generally warranty issues are handled in Australia by the manufacturer however given this is an ongoing issue we would like to replace the set and we shall deal with the warranty issue without you needing to be further inconvenienced.Similar opinion? Write a review on ieatwords.com.au!
JanAlice Springs
- Verified customer
Poor performance
I ordered 4 coffee mugs (2 x 2 types) from Table King -
I received two of one type of mug - beautifully packaged.
Despite twice emailing them, contacting them once via their website contact, and attempting to phone them three times (advising they are busy and try again in 10 minutes), I have not heard from Table King regarding the other two mugs.
These mugs averaged $78 for a pair - very disappointed with their lack of response.
I fail to see their viability with this business ethic.
Today is 18 Mayember 2017. I ordered these mugs on 4 September 2017.
2 comments
Justin H.Tableking
Hello Jan. As replied via email the remaining two mugs were sent via standard post due to the cost of the mugs vs. the cost of freight to your area. When we received your emails advising you had fa... Read more
iled to receive them we sent our last two mugs out as replacements as it appeared that Australia Post may have lost them. Given that you have failed to receive our replacement mugs it would appear that someone is either reckless completely with post or they are being left at the door and someone is pinching your mail. Based on your expressed frustration I am confident you have not received either of the parcels. I am grateful you have bought this to our attention as I shall personally be following it up with Australia Post as this is not good enough. In respect to your order you ordered 4 mugs and have only received 2. I truly want you to know our focus is always on customer satisfaction. Generally all our emails are attended too so I shall look into that also tomorrow. In respect to resolving your issue I have refunded to your card the full order value of the four mugs. Your concerns are seriously noted and I once again thank you sincerely for your comments raised.Thankyou for your response. It appears I owe you an apology. I was unaware of your first or second attempt to send replacement mugs - so I apologise. You have said "as replied via email" - could you... Read more
please advise when you emailed as I have not seen it? Delivery of the order was to our PO box, which means I receive a notice in the box to collect from the hatch. This was how the first pair of mugs was delivered. I then waited for a notice to collect the second pair - however this did not happen! So just to be clear - there was no delivery to our home address. It was strictly a collection from the PO. I tend to agree that the weak link in the chain is Australia Post.Similar opinion? Write a review on ieatwords.com.au!
KathrynOSydney
- Verified customer
Exceptional Customer Service & Products
I was absolutely delighted and charmed by the excellent quality of customer service provided by Justine and Jenny at TABLEKING. This on-line shop not only has quality kitchen and dining ware, it also provides exceptional follow up service.
The ease of the ordering, the fast service, the generosity, patience and follow-up service by Justine proves to me there are companies out there who know how to treat customers and want to do their best. This one ticks all the boxes. Thanks TABLEKING!
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Kim VSydney, NSW
- 6 reviews
- 4 likes
Fantastic customer service!
Fantastic customer service, great price, quality products & quick delivery, couldn't ask for more. Will definitely be back.
Thanks Table King!
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Justin H.Tableking
Hi Susan,
What can I say. I advised you that my daughter was in a serious condition in hospital. You acknowledged you have ordered from us in the past without issue. In respect of you not receivi... Read more
ng your storage canister, you advised you could not wait further so I refunded you. We are a proud FAMILY business of 19 years.