From January 1st, 2022 to the 30th of June, 2020, Tangerine Telecom is offering $25 in account credit to customers encouraging either a positive or negative review based on their experience. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here.
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Tangerine Telecom ADSL
- ADSL
- Verified customer
Great connection and fast speed
Great connection and very easy to talk with someone over the phone to help with troubleshooting including for my BYO modem. Speed has been great from the start and connection is very reliable
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Review collected in partnership with Tangerine Telecom
The reviewer stated that an incentive was offered for this review
Rowan
- 3 reviews
- ADSL
- Verified customer
Fast and Easy!
We had an issue with our previous provider and since they were so difficult to even contact we decided to give Tangerine a go. We were able to speak to someone at Tangerine within minutes! We received the modem very quickly in the mail and it was easy to setup. As it turns out we required a technician to come to our house and fix something before we could receive broadband, Tangerine made all the arrangements for this to happen and we didn't have to lift a finger. Now that we have the service up and running we are getting better speeds and als...Read more
o better Wifi reception throughout the house than we were getting with the previous well known provider. Tangerine is also $10 cheaper than our previous provider. Would definitely recommend Tangerine to anybody wanting to get hooked up to the NBN!Similar opinion? Write a review on ieatwords.com.au!
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The reviewer stated that an incentive was offered for this review
- ADSL
- Verified customer
So far very reliable! Would definitely recommend.
I have been using Tangerine since Tuesday and may I say so far it is very reliable. I was slightly hesitant on the first day of using it because at 5pm it started to become a bit slow.. but for maybe 30 seconds and then it was back to its normal speed and I have not had a problem since. I am now working from home and it has been great! At this stage I would definitely recommend Tangerine.
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The reviewer stated that an incentive was offered for this review
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Doug5kCentral Queensland, QLD
- 3 reviews
- ADSL
- Verified customer
Exellent ADSL Connection
I needed a new internet connection at a rented property with ADSL connection. I checked the available suppliers looking for the best value for money. I wasn't needing blinding speed or massive downloads. Tangerine looked to be a good option, and the online reviews were generally ok.
I selected the Standard speed, unlimited data option. The sign-up process was painless, and the new Fritz!box modem arrived by post in three days. Not bad for a regional town. There was no information provided with the modem, other than the manufacturer's manual...Read more
, however this wasn't a problem. I plugged in the phone plug cord and power, and it fired up straight out of the box. Obviously all of the modem configuration had been done by Tangerine. The data speed is as expected for ADSL (and predicted by NBN/Tangerine) at about 21 Mbps. A few days down the track and all is good. All wifi, computer and Smart TV devices have connected to the modem without any hassles. I haven't needed to contact Tangerine. Its all just worked. Highly recommended, and at a reasonable price.Similar opinion? Write a review on ieatwords.com.au!
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The reviewer stated that an incentive was offered for this review
- ADSL
- Verified customer
Fast Quick All Good
These guys are a no fuss service that deliver a quality product. Easy to use, fast quick internet. Happy so far, better than other providers I have used in the past.
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Review collected in partnership with Tangerine Telecom
The reviewer stated that an incentive was offered for this review
- ADSL
- Verified customer
Fast response
I selected the plan from Tangerine web site on Friday afternoon and put in the commercement date to be next Monday. I thought Tangerine will confirm me a later date on Monday. Didn't expect Tangerine can provide me the login and password and allow me to enjoy the broadband on Monday night. The connection speed is over the speed I purchased and is stable thoughout th whole night. Don't have any issue until now. What a high service quality!
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Nenad N.Perth, WA
Excellent service, connected to the internet within 24 hours!
I just moved into a new apartment and I selected Tangerine data service plan. I dis everything online, the process was easy and straightforward. The connection was active within 24h
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The reviewer stated that an incentive was offered for this review
EmmaSydney, NSW
- ADSL
- Verified customer
goog price and fast service
Friendly staff and good price. No issues with this service. Easy to get information and easy to find it. Connect within 24 hours. And can live chat online. Easy for not English background people.
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GavinTGreater Melbourne (Outer), VIC
- ADSL
- Verified customer
Super quick and easy connection!
Joining via the website was simple, regular emails of progress was received, connection was completed in less than 48 hours. The connection seems just as reliable as the previous ISP.
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Review collected in partnership with Tangerine Telecom
The reviewer stated that an incentive was offered for this review
Find out how Tangerine Telecom ADSL compares to other Internet Service Providers
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Brendan M.Gippsland, VIC
- ADSL
- Verified customer
No Hiccups
Connected within 24 hours. Havent had a single hiccup yet. connection is stronger than the last company I was with. Would definately recomend tanjarine to anybody who wants a reliable internet connection and at a great price
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Review collected in partnership with Tangerine Telecom
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Mr. Ex-customerSydney, NSW
ADSL service, don't even consider. Look elsewhere.
We signed up with them over 2 years ago when I moved to Meadowbank, NSW. The only available service is ADSL for our address. I must say I have been enticed by their reviews (at the time). After a few months, I started thinking those reviews are probably fake. I'm happy for those who were satisfied with the services of this bunch, I know my whole family wasn't. I've never seen my little boy (aged 5) so frustrated over watching a YouTube video load so slowly. Even with playback settings adjusted at the lowest 144p resolution, it still buffers a l...Read more
ot or often stalls. No other devices connected to the router; my wife and I both have our own 4G connections in use at home because Tangerine's connection is simply terrible. I quit online gaming because I often get disconnected (direct Ethernet cable connection to the router). When we watch Netflix or other streaming services at home, we tether our smart TV to our phone's hotspot connection. Have I contacted their technical support? Yes, during initial setup and once when I got really frustrated about frequent disconnections several months in. (I am an IT professional and can resolve most technical issues on my own.) The one time I asked them for help, the only fixes they gave me are those I've already done before calling them. They didn't even offer to remote in and fix the router settings themselves. In the end, they blamed the connection issues on the phone lines. Nothing they can do about it, Telstra yada yada. No assurance that they will fix it, run tests, upgrade the firmware on the router, provide alternative DNS addresses, nothing of that sort. I resigned myself to moving to another place or wait for NBN to be available at our address after seeing the negative reviews on other ADSL providers. Today, 31 July 2022, is when I'm finally free from this awful experience. If you live in or around Ryde, NSW, go look elsewhere. They're only quick when signing you up and taking your money. They are slow as molasses anywhere else. If I could give them a negative score or zero stars, I would.Similar opinion? Write a review on ieatwords.com.au!
JAKACT
ADSL speeds have really slowed down
Over the last couple of months, the ADSL speeds have dropped to around 2 mbps. This is true regardless of the day of the week/time of day. Technical service's solution was to reset router, which I had already done. I'll probably stick with Tangerine for now because it appears to be the best of bad options, but I look forward to dropping them the moment a better choice arrives.
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Great Service, Great people,
IF Business is a great company to deal with with excellent staff and a great business model.
Fantastic organisation to deal with time and time again
1 comment
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Sml K
- 2 reviews
Poor customer service
My connection type is ADSL2+. I have been getting speeds of 1MBPs for the last 11 months. I've called Tangerine up many times as the internet is virtually unusable, and after hours on the phone (each time) they promise to call a Telstra technician out to have a look at the issue, and to follow up with me after, but so far this has never been done, but they diligently take $70 from me every month. It's too tiring to continue to raise the issue with no outcome or follow up. Extremely disappointing/frustrating to deal with Tangerine.
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MungoCanberra
- 7 reviews
The support is abysmal
While the first experiences with Tangerine were good, it went downhill from there. The hype did not meet the reality. Our ADSL connection was unreliable with dropouts and the speeds were appalling, even though we were were 100 metres from an exchange. Blaming the customer, wasting our time requesting speed tests but never following through, not following up on support tickets and providing standard support advice which was amateur and clearly wrong is the norm. For a truly outstanding experience we have moved to Mint Telecom
1 comment
Support R.Tangerine Telecom
Hi Mungo, we're sorry to have read your review. We've reached out via PM to see how we can assist.
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Find out how Tangerine Telecom ADSL compares to other Internet Service Providers
Know better, choose better.
- ADSL
- Verified customer
Liars and Absolutely Inefficient Service
Do NOT go by all the positive reviews put in here. You have been warned. Check my experience below.
Based on all the glowing reviews here, I took the ADSL2+ connection without committing to a contract. Big mistake.
First they lied stating that they are unlike other providers and use special copper lines, etc for connection. I took the connection and when I complained about the slowness, they state they are using Telstra network so no matter whichever service I use, I would get the same speed. Liars.
Problem starts within a few days of the c...Read more
2 comments
Support R.Tangerine Telecom
Hi Spio, we are very disappointed to read your review and take your claims very seriously. This sort of complaint is extremely rare and we want to understand the route cause of the issue. We have reac... Read more
hed out via private message for your account details but have not had a response. We have tried to locate your account through the description of the problem described above with no success. Please contact us at [email protected] so that we can investigate your claims as quickly as possible. We are keen to assist and work through the issues you have and come to a speedy resolution.I have provided the account number through private message. Owing to erratic internet connection, I cant even reply to the messages that you send.
Please note that I have provided proof of being a T... Read more
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windbreaker
- 17 reviews
- 27 likes
Pants on Fire
Yes I looked at the reviews, That's the Telco for me...So, a phone call later and ...".O.k. we will get a supervisor to give you a call", that was weeks ago Lost me as a customer....Looks like I am staying with the devil I know..
2 comments
Support R.Tangerine Telecom
Hi Windbreaker, please send us an email to: [email protected] so we can check your account history, establish what issues you have and get a quick resolution. Thanks.
I don't have an account, I was promised a return phone call from a supervisor to open an
account. As the person who took my information, did not know if the service covered my area, so she said.
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Awful TruthGreater Melbourne (Inner), VIC
- 13 reviews
- 4 likes
Over Charged on Plan
The ADSL Plan was $69 with phone bundle looked at my statement they charge $74 log in details to home page never worked properly, and speed is the same as everyone else it all depends on your location more than your provider.
Also they encourage you place a good review for them so they can reward you. Not Happening Here Guys.
1 comment
Support R.Tangerine Telecom
Hi there, please get in touch with us on [email protected] so we can check your account and make necessary adjustments if there is an issue with your monthly plan fee's. Thanks.
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Disappointed!!!
Connection is not reliable, we've been experiencing dropouts since switching to Tangerine less than a month ago. From paying $58.90 a month with Dodo to $78.90 a month with Tangerine. Left Dodo after 3yrs as we experience dropouts almost every end of month which is not too bad compare to having dropouts everyday with Tangerine. Movie that goes only for 1 hour 40 minutes took us nearly 4hours to finish. Please heeellllppppp!!!!
[email protected]
landline 0387427779
1 comment
Support R.Tangerine Telecom
Hi Maria.
Thanks for raising your concerns. I can see that you raised the issues with our technical team today for the first but have gone straight ahead and left a negative review without really giv... Read more
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GrantMelbourne
Fast answer time.
Had a late night problem with my internet. Rang the help line which was answered very quick. Knowledgable staff helped me to fix my slow download speed and I was back up and running. When you need things fixed its always good to get a fast relapse
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Questions & Answers
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Support R.Tangerine Telecom
Hi Rachelle, thanks for the 5 stars.