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Reviews

3.7

26 reviews
5
(14)
4
(2)
3
(3)
2
(2)
1
(5)
  • Value for Money
    4.5 (11)
  • Transparency
    4.4 (11)
  • Customer Service
    4.5 (11)
  • Adequate Speeds Yes (91%) · No (9%)
Previous
Next
  • ADSL
  • Verified customer

Great connection and fast speed

published

Great connection and very easy to talk with someone over the phone to help with troubleshooting including for my BYO modem. Speed has been great from the start and connection is very reliable

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom



The reviewer stated that an incentive was offered for this review

Rowan

Rowan

  • 3 reviews
  • ADSL
  • Verified customer

Fast and Easy!

published
Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom



The reviewer stated that an incentive was offered for this review

  • ADSL
  • Verified customer

So far very reliable! Would definitely recommend.

published

I have been using Tangerine since Tuesday and may I say so far it is very reliable. I was slightly hesitant on the first day of using it because at 5pm it started to become a bit slow.. but for maybe 30 seconds and then it was back to its normal speed and I have not had a problem since. I am now working from home and it has been great! At this stage I would definitely recommend Tangerine.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

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Doug5k

Doug5kCentral Queensland, QLD

  • 3 reviews
  • ADSL
  • Verified customer

Exellent ADSL Connection

published
Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

  • ADSL
  • Verified customer

Fast Quick All Good

published

These guys are a no fuss service that deliver a quality product. Easy to use, fast quick internet. Happy so far, better than other providers I have used in the past.

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

  • ADSL
  • Verified customer

Fast response

published

I selected the plan from Tangerine web site on Friday afternoon and put in the commercement date to be next Monday. I thought Tangerine will confirm me a later date on Monday. Didn't expect Tangerine can provide me the login and password and allow me to enjoy the broadband on Monday night. The connection speed is over the speed I purchased and is stable thoughout th whole night. Don't have any issue until now. What a high service quality!

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Nenad N.

Nenad N.Perth, WA

Excellent service, connected to the internet within 24 hours!

published

I just moved into a new apartment and I selected Tangerine data service plan. I dis everything online, the process was easy and straightforward. The connection was active within 24h

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Emma

EmmaSydney, NSW

  • ADSL
  • Verified customer

goog price and fast service

published

Friendly staff and good price. No issues with this service. Easy to get information and easy to find it. Connect within 24 hours. And can live chat online. Easy for not English background people.

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

GavinT

GavinTGreater Melbourne (Outer), VIC

  • ADSL
  • Verified customer

Super quick and easy connection!

published

Joining via the website was simple, regular emails of progress was received, connection was completed in less than 48 hours. The connection seems just as reliable as the previous ISP.

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

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Brendan M.

Brendan M.Gippsland, VIC

  • ADSL
  • Verified customer

No Hiccups

published

Connected within 24 hours. Havent had a single hiccup yet. connection is stronger than the last company I was with. Would definately recomend tanjarine to anybody who wants a reliable internet connection and at a great price

Transparency
Customer Service
Value for Money
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Mr. Ex-customer

Mr. Ex-customerSydney, NSW

ADSL service, don't even consider. Look elsewhere.

published
Transparency
Customer Service
Value for Money
Start DateFebruary 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
JAK

JAKACT

ADSL speeds have really slowed down

published

Over the last couple of months, the ADSL speeds have dropped to around 2 mbps. This is true regardless of the day of the week/time of day. Technical service's solution was to reset router, which I had already done. I'll probably stick with Tangerine for now because it appears to be the best of bad options, but I look forward to dropping them the moment a better choice arrives.

Connection TypeADSL/ADSL2+

Great Service, Great people,

published

IF Business is a great company to deal with with excellent staff and a great business model.
Fantastic organisation to deal with time and time again

Connection TypeADSL/ADSL2+
1 comment
Tangerine Telecom
Support R.Tangerine Telecom

Hi Rachelle, thanks for the 5 stars.

Sml K

Sml K

  • 2 reviews

Poor customer service

published

My connection type is ADSL2+. I have been getting speeds of 1MBPs for the last 11 months. I've called Tangerine up many times as the internet is virtually unusable, and after hours on the phone (each time) they promise to call a Telstra technician out to have a look at the issue, and to follow up with me after, but so far this has never been done, but they diligently take $70 from me every month. It's too tiring to continue to raise the issue with no outcome or follow up. Extremely disappointing/frustrating to deal with Tangerine.

Connection TypeADSL/ADSL2+
Mungo

MungoCanberra

  • 7 reviews

The support is abysmal

published

While the first experiences with Tangerine were good, it went downhill from there. The hype did not meet the reality. Our ADSL connection was unreliable with dropouts and the speeds were appalling, even though we were were 100 metres from an exchange. Blaming the customer, wasting our time requesting speed tests but never following through, not following up on support tickets and providing standard support advice which was amateur and clearly wrong is the norm. For a truly outstanding experience we have moved to Mint Telecom

Connection TypeADSL/ADSL2+
1 comment
Tangerine Telecom
Support R.Tangerine Telecom

Hi Mungo, we're sorry to have read your review. We've reached out via PM to see how we can assist.

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  • ADSL
  • Verified customer

Liars and Absolutely Inefficient Service

published
Connection TypeADSL/ADSL2+
2 comments
Tangerine Telecom
Support R.Tangerine Telecom
SPio
SPio
windbreaker

windbreaker

  • 17 reviews
  • 27 likes

Pants on Fire

published

Yes I looked at the reviews, That's the Telco for me...So, a phone call later and ...".O.k. we will get a supervisor to give you a call", that was weeks ago Lost me as a customer....Looks like I am staying with the devil I know..

Connection TypeADSL/ADSL2+
2 comments
Tangerine Telecom
Support R.Tangerine Telecom

Hi Windbreaker, please send us an email to: [email protected] so we can check your account history, establish what issues you have and get a quick resolution. Thanks.

windbreaker
windbreaker

I don't have an account, I was promised a return phone call from a supervisor to open an
account. As the person who took my information, did not know if the service covered my area, so she said.

Awful Truth

Awful TruthGreater Melbourne (Inner), VIC

  • 13 reviews
  • 4 likes

Over Charged on Plan

published

The ADSL Plan was $69 with phone bundle looked at my statement they charge $74 log in details to home page never worked properly, and speed is the same as everyone else it all depends on your location more than your provider.
Also they encourage you place a good review for them so they can reward you. Not Happening Here Guys.

Connection TypeADSL/ADSL2+
1 comment
Tangerine Telecom
Support R.Tangerine Telecom

Hi there, please get in touch with us on [email protected] so we can check your account and make necessary adjustments if there is an issue with your monthly plan fee's. Thanks.

Disappointed!!!

published

Connection is not reliable, we've been experiencing dropouts since switching to Tangerine less than a month ago. From paying $58.90 a month with Dodo to $78.90 a month with Tangerine. Left Dodo after 3yrs as we experience dropouts almost every end of month which is not too bad compare to having dropouts everyday with Tangerine. Movie that goes only for 1 hour 40 minutes took us nearly 4hours to finish. Please heeellllppppp!!!!

[email protected]
landline 0387427779

Connection TypeADSL/ADSL2+
1 comment
Tangerine Telecom
Support R.Tangerine Telecom
Grant

GrantMelbourne

Fast answer time.

published

Had a late night problem with my internet. Rang the help line which was answered very quick. Knowledgable staff helped me to fix my slow download speed and I was back up and running. When you need things fixed its always good to get a fast relapse

Connection TypeADSL/ADSL2+
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