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Reviews

4.8

622 reviews
5
(554)
4
(44)
3
(12)
2
(4)
1
(8)
  • Customer Service
    4.9 (187)
  • Job Satisfaction
    4.9 (154)
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Geri M

Geri MGreater Melbourne (Inner), VIC

  • Verified customer

So good at every step of the way ....

published

Taxibox was the perfect solution for me.
I had to access some things at one point.
Each contact I made whether it was by phone or in person was so professional and so helpful. Each person was 'can do' and friendly.
It was a really good experience and I will definitely use them again. It was my 3rd time and each time has been a positive interaction for me.



Customer Service
Job Satisfaction
Service TypeOn-Site Storage
Office LocationMelbourne South-East (Braeside)
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John B

John BSydney, NSW

Box is flimsy, service was good

published
Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Nemo

NemoSouth East Queensland, QLD

Excellent service and competitive pricing!

published
Customer Service
Job Satisfaction
Service TypeMoving Interstate
Office LocationBrisbane (Hendra) and Melbourne South-East (Braeside)
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HRJ

HRJSydney, NSW

  • 5 reviews

Outstanding experience & service!

published

This was the easiest and best storage solution I have ever used. The team are great, communication before and after pick up is excellent. I could not fault how easy they make it for the customer and their excellent service, even when we no longer needed the storage any more. It's not often I want to give more than 5 stars but for Taxibox I would! Highly recommended!

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationSydney East (Erskineville)
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Polly

PollySydney, NSW

Would recommend!

published

Our experience with Taxibox was nothing short of amazing. Deliveries were punctual and the customer service was outstanding with very short wait times when calling! Our circumstances changed and the team was accomodating and we received a refund on the months we didn’t use. I’d highly recommend these guys. Thank you for making our move easier during such trying corona times.

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage and On-Site Storage
Office LocationSydney East (Erskineville)
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The reviewer stated that an incentive was offered for this review

Guy B.

Guy B.Greater Melbourne (Metropolitan), VIC

Really good service, easy to use and very responsive to queries

published

Great concept and the staff on the phone + in person were great. Weekend drops and timelines were a little difficult, and a bit more notice on drop off times would've made it 5* from us.

Customer Service
Service TypeMobile Self-Storage
Office LocationMelbourne North (Brunswick)
Imogen L.

Imogen L.Greater Melbourne (Inner), VIC

Perfect, easy, cost effective, convenient.

published

10/10 would use again. I went out of the country for 7 months. This was by far the best solution, and the delivery and re-delivery are so convenient and all online. Helpful team. Would recommend.

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationMelbourne North (Brunswick)
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Lara

LaraSouth East Queensland, QLD

  • 2 reviews

Easy as

published

Was great using Taxibox. Friendly staff, easy to order. At drop off address, driving left in great position, so we could still use our driveway, which was great!! Thank you

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationBrisbane (Hendra)
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Lauren Parker

Lauren ParkerNorth Queensland, QLD

Fantastic!!!!

published

Thank you for making my experience fantastic. All staff were absolutely respectful, returned phone calls, understanding and well manners on the phone. Would defiantly look to recommend for the future.

Service TypeOn-Site Storage

The reviewer stated that an incentive was offered for this review

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Sonia U.

Sonia U.Sydney, NSW

Easy and smooth

published
Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationSydney East (Erskineville)
See all answers

Positive experience, easy process, all staff extremely helpful

published

Great service, good website, smooth processes, all interactions with staff were positive and everyone was very friendly and helpful! Perfect solution when moving between places, I definitely recommend this service.

Customer Service
Service TypeOn-Site Storage
Office LocationSydney East (Erskineville)

Made the process of moving so easy

published

Had to use taxi box as I was between places. Couldn’t be more helpful on the phone. Spoke to loads of different people but each one was standout. 100% would use again.

Customer Service
Job Satisfaction
Service TypeOn-Site Storage
Office LocationSydney East (Erskineville)
See all answers

Service

published

Friendly to deal with, delivery service was on time and the driver was so helpful
A very good business to deal with and would recommend to anyone considering a storage Solution

Customer Service
Job Satisfaction
Service TypeOn-Site Storage
Office LocationMelbourne Local (Mordialloc)
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The reviewer stated that an incentive was offered for this review

Julie

Julie

  • 2 reviews

Furniture storage

published

In general we were happy with Taxibox but i do have some concerns about the possible dampness in one of the boxes. Some of my cabinets had a fine layer of what looked like mould growing on the outside walls, this did clean of easily and was not in all the boxes as we had 3 taxiboxes.
Regards

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationMelbourne South-East (Braeside)
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Sarah

SarahGreater Melbourne (Inner), VIC

So easy!

published

Awesome door to door service. The customer service and the drivers were all friendly and helpful. Thanks Andrew for the efficient drop off. A great service to use when renovating!

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationMelbourne South-East (Braeside)
See all answers
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Easy and Efficient. Excellent customer service!

published

As a first time customer I booked Taxibox for my interstate relocation as they were the cheapest quote available. I was so impressed with the level of customer service, the online booking system and overall efficiency of the drop off and pick up. Andrew (Melbourne) who delivered the Taxibox was so incredibly accommodating and friendly and an absolute pleasure to deal with. Thanks Andrew and the Taxibox team!!

Customer Service
Job Satisfaction
Service TypeMoving Interstate
Office LocationMelbourne South-East (Braeside)
See all answers
Tim

TimGreater Melbourne (Inner), VIC

  • 2 reviews

So easy,

published

It was so easy, I had two crates delivered and packed them over Easter.

Taxibox also accommodated me when I had to change my relocation dates. Flexible and good customer service

Customer Service
Job Satisfaction
Service TypeOn-Site Storage
Office LocationMelbourne North (Brunswick)
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Sally

Sally

  • 4 reviews
  • Verified customer

Overall the experience was ok, but I would not use the service again.

published

Storage was fine, I had two Taxibox's stored for around 14 months. Contents were clean and dust free when I opened them and there was no damage. I had a bad experience with the driver & early pickup on delivery of a box back to me - I contacted Taxibox via two separate channels (a direct email and via their website) and received no response to either, so I'm not really sure they care about feedback unless it's positive. Overall the experience was ok, but I would not use the service again.

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationMelbourne South-East (Braeside)
See all answers
4 comments
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TAXIBOX T.Taxibox
Pania

PaniaGreater Melbourne (Inner), VIC

Excellent service

published

I would definitely tell others about your product.... Is time saving and efficient. I will use your business ongoing when I know I can rely on your services. Thank you

Customer Service
Job Satisfaction
Service TypeOn-Site Storage
Office LocationMelbourne South-East (Braeside)
See all answers

The reviewer stated that an incentive was offered for this review

Deb Gunn

Deb GunnGreater Melbourne (Outer), VIC

  • 3 reviews

Great service

published

Everything occurred as promised. Taxi box delivered, I packed, taxi box was put into storage and delivered as arranged to my new address. Punctuality A++. My taxi boxes were well looked after and arrived on the date and timelines specified. Very pleased with some quirky emails and updates from my taxi box/es. I would highly recommend Taxibox. I will use them again if the need arises. Thank you xx

Customer Service
Service TypeMobile Self-Storage
Office LocationMelbourne North (Brunswick)
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Questions & Answers

Kash R.

Kash R.asked

I'm not moving interstate and I don't need storage. Are you able to help me get my belongings from Engadine to liverpool.

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi Kash,

We can certainly help with arranging a direct move of your TAXIBOX from one property to another - trust that we've got a solution for every need!

We'd love to run through the finer details with you if you could reach out to our team on 1300 87 60 87, or you can visit our website at https://www.taxibox.com.au/booking/ for a customized quote.

Kind Regards,
TAXIBOX Team.

L Roch

L Rochasked

Can we use taxi box to store all house hold items and furniture while our floors are being sanded? Would the taxi box stay onsite or be taken to storage?

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi L Roch,

Sounds like you have some fun renovating coming up! Great news is that the choice is yours! You can have your TAXIBOX packed and returned to our facility OR, if you’d like to keep your TAXIBOX on site, we’ve recently introduced our brand-spanking-new on-site steel TAXIBOX that is designed to stay at your place ‘till the job is done. The benefit of the on-site TAXIBOX is that you can have your TAXIBOX right outside your front door which clearly means that you can wake up at the crack of dawn and give it a bit of TLC if you feel the need! Alternatively, you can store your TAXIBOX at our facility. Either way, the choice is yours.

For further info, please call our TAXIBOX team members on 1300 87-60-87 or if you’d like an instant quote or ready to book check out www.taxibox.com.au/booking.

Kind Regards,
TAXIBOX Team

Caz

Cazasked

Is taxibox available in WA? Im looking at relocating to Perth. The website doesn't accept the postcode. But on the website it does say across Australia, and theres a cartoon of a taxibox traveling east coast to west. Does this booking have to be made over the phone?

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi Caz,

Excellent question. We're only on the Eastern Seaboard (for now), so wouldn't be able to get out to Perth. Apologies if our illustrations led you up the garden path!

Best of luck with your relocation, we hope you enjoy WA!

Kind regards,
TAXIBOX Team

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