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Geri MGreater Melbourne (Inner), VIC
- Verified customer
So good at every step of the way ....
Taxibox was the perfect solution for me.
I had to access some things at one point.
Each contact I made whether it was by phone or in person was so professional and so helpful. Each person was 'can do' and friendly.
It was a really good experience and I will definitely use them again. It was my 3rd time and each time has been a positive interaction for me.
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John BSydney, NSW
Box is flimsy, service was good
Similar to another review here, the box itself is flimsy plywood with fairly rickety posts and siding. An uneven street meant the whole frame distorted and it was impossible to close the box when packed (3 inches out). I called support and they accelerated their pickup and managed to crank the box with the fork lift to be able to close it. Happy with their responsiveness, but unimpressed with the box and security of the box (small latch that anyone with a screwdriver can pry open). Hopefully their facility is remotely as good as they claim. I'm...Read more
dubious though, they claim their boxes are "built to last they are thick, solid and extremely secure. TAXIBOXES have been custom built from the ground up after significant research into industry best practice" which is hilarious. The actual box looks nothing like the pictures on their site. I wonder how good/safe their storage is in comparison. The get 3 stars for responsive service, otherwise it would be 1 or 2.Similar opinion? Write a review on ieatwords.com.au!
NemoSouth East Queensland, QLD
Excellent service and competitive pricing!
I was very impressed with the Taxibox service - from the call centre staff to the taxibox delivery drivers - all of them knew what they were doing and took the time to answer all the questions that I had - very impressed with their professionalism! Organisation around the pick up and delivery were also excellent. Taxibox sends you a link to track the delivery driver in real time - much like the ride-sharing services - that way you know exactly when the driver is arriving and can plan accordingly. The pricing is very competitive compared to othe...Read more
r storage places. I have to make a particular mention of the driver who re-delivered my boxes - Benny. Very helpful in placing the boxes in the best possible location to make unpacking them very easy - thanks again Benny - you're a great bloke! You can see that the company takes care of their staff properly as everything seems so happy to be at work - unlike some other places - so compliments to the Taxibox management. We used the service to move interstate - but if I ever needed to put anything into storage - I would definitely use Taxibox again!
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HRJSydney, NSW
- 5 reviews
Outstanding experience & service!
This was the easiest and best storage solution I have ever used. The team are great, communication before and after pick up is excellent. I could not fault how easy they make it for the customer and their excellent service, even when we no longer needed the storage any more. It's not often I want to give more than 5 stars but for Taxibox I would! Highly recommended!
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PollySydney, NSW
Would recommend!
Our experience with Taxibox was nothing short of amazing. Deliveries were punctual and the customer service was outstanding with very short wait times when calling! Our circumstances changed and the team was accomodating and we received a refund on the months we didn’t use. I’d highly recommend these guys. Thank you for making our move easier during such trying corona times.
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The reviewer stated that an incentive was offered for this review
Guy B.Greater Melbourne (Metropolitan), VIC
Really good service, easy to use and very responsive to queries
Great concept and the staff on the phone + in person were great. Weekend drops and timelines were a little difficult, and a bit more notice on drop off times would've made it 5* from us.
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Imogen L.Greater Melbourne (Inner), VIC
Perfect, easy, cost effective, convenient.
10/10 would use again. I went out of the country for 7 months. This was by far the best solution, and the delivery and re-delivery are so convenient and all online. Helpful team. Would recommend.
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LaraSouth East Queensland, QLD
- 2 reviews
Easy as
Was great using Taxibox. Friendly staff, easy to order. At drop off address, driving left in great position, so we could still use our driveway, which was great!! Thank you
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Lauren ParkerNorth Queensland, QLD
Fantastic!!!!
Thank you for making my experience fantastic. All staff were absolutely respectful, returned phone calls, understanding and well manners on the phone. Would defiantly look to recommend for the future.
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Sonia U.Sydney, NSW
Easy and smooth
Great experience with taxibox from drop off to pick up and everything in between. Everyone is super responsive and on it, literally every single person we’ve spoken to. Love the friendly voice in emails and the website is super easy and intuitive to use.
What topped it for us was when the box had to be delivered back, and we lived 1hr away from the new location. We’ve asked them to ask the driver to call us an hour in advance before arriving so we can make it on time and reserve a spot. Instead, the driver called us saying that the location is...Read more
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Positive experience, easy process, all staff extremely helpful
Great service, good website, smooth processes, all interactions with staff were positive and everyone was very friendly and helpful! Perfect solution when moving between places, I definitely recommend this service.
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Made the process of moving so easy
Had to use taxi box as I was between places. Couldn’t be more helpful on the phone. Spoke to loads of different people but each one was standout. 100% would use again.
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Service
Friendly to deal with, delivery service was on time and the driver was so helpful
A very good business to deal with and would recommend to anyone considering a storage Solution
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The reviewer stated that an incentive was offered for this review
Julie
- 2 reviews
Furniture storage
In general we were happy with Taxibox but i do have some concerns about the possible dampness in one of the boxes. Some of my cabinets had a fine layer of what looked like mould growing on the outside walls, this did clean of easily and was not in all the boxes as we had 3 taxiboxes.
Regards
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SarahGreater Melbourne (Inner), VIC
So easy!
Awesome door to door service. The customer service and the drivers were all friendly and helpful. Thanks Andrew for the efficient drop off. A great service to use when renovating!
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Easy and Efficient. Excellent customer service!
As a first time customer I booked Taxibox for my interstate relocation as they were the cheapest quote available. I was so impressed with the level of customer service, the online booking system and overall efficiency of the drop off and pick up. Andrew (Melbourne) who delivered the Taxibox was so incredibly accommodating and friendly and an absolute pleasure to deal with. Thanks Andrew and the Taxibox team!!
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TimGreater Melbourne (Inner), VIC
- 2 reviews
So easy,
It was so easy, I had two crates delivered and packed them over Easter.
Taxibox also accommodated me when I had to change my relocation dates. Flexible and good customer service
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Sally
- 4 reviews
- Verified customer
Overall the experience was ok, but I would not use the service again.
Storage was fine, I had two Taxibox's stored for around 14 months. Contents were clean and dust free when I opened them and there was no damage. I had a bad experience with the driver & early pickup on delivery of a box back to me - I contacted Taxibox via two separate channels (a direct email and via their website) and received no response to either, so I'm not really sure they care about feedback unless it's positive. Overall the experience was ok, but I would not use the service again.
4 comments
TAXIBOX T.Taxibox
While the details are a little scarce at the moment, we believe we’ve been able to locate you in our system, however the team have not been able to reach you.
It’s always heartbreaking for us too hea... Read more
r that you may have experienced any issues with us and we’d love the opportunity to have a further look into this for you. We’ve done our best to investigate this behind the scenes in the meantime but have not been able to identify any messages that have not been responded to via email or our website. We’d really love to dive in and understand the details behind this one if you could please contact our team on 1300 87 60 87.TAXIBOX T.Taxibox
Hi Sally,
Thanks so much for your time on the phone today!... Read more
It was really nice chatting to you today and we really appreciate you taking the time to go through a few things with us and help us understand where we could have done better. In particular, you’ve given us some important feedback about our communication that we will be using to improve in the future. We really hope that this helps you leave TAXIBOX with a better impression as we hate for anyone to leave disappointed. Wishing you a great weekend! Kind Regards, TAXIBOX TeamSimilar opinion? Write a review on ieatwords.com.au!
PaniaGreater Melbourne (Inner), VIC
Excellent service
I would definitely tell others about your product.... Is time saving and efficient. I will use your business ongoing when I know I can rely on your services. Thank you
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The reviewer stated that an incentive was offered for this review
Deb GunnGreater Melbourne (Outer), VIC
- 3 reviews
Great service
Everything occurred as promised. Taxi box delivered, I packed, taxi box was put into storage and delivered as arranged to my new address. Punctuality A++. My taxi boxes were well looked after and arrived on the date and timelines specified. Very pleased with some quirky emails and updates from my taxi box/es. I would highly recommend Taxibox. I will use them again if the need arises. Thank you xx
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Questions & Answers
Kash R.asked
I'm not moving interstate and I don't need storage. Are you able to help me get my belongings from Engadine to liverpool.
1 answer
TAXIBOX T.Taxibox
Hi Kash,
We can certainly help with arranging a direct move of your TAXIBOX from one property to another - trust that we've got a solution for every need!
We'd love to run through the finer details with you if you could reach out to our team on 1300 87 60 87, or you can visit our website at https://www.taxibox.com.au/booking/ for a customized quote.
Kind Regards,
TAXIBOX Team.
L Rochasked
Can we use taxi box to store all house hold items and furniture while our floors are being sanded? Would the taxi box stay onsite or be taken to storage?
1 answer
TAXIBOX T.Taxibox
Hi L Roch,
Sounds like you have some fun renovating coming up! Great news is that the choice is yours! You can have your TAXIBOX packed and returned to our facility OR, if you’d like to keep your TAXIBOX on site, we’ve recently introduced our brand-spanking-new on-site steel TAXIBOX that is designed to stay at your place ‘till the job is done. The benefit of the on-site TAXIBOX is that you can have your TAXIBOX right outside your front door which clearly means that you can wake up at the crack of dawn and give it a bit of TLC if you feel the need! Alternatively, you can store your TAXIBOX at our facility. Either way, the choice is yours.
For further info, please call our TAXIBOX team members on 1300 87-60-87 or if you’d like an instant quote or ready to book check out www.taxibox.com.au/booking.
Kind Regards,
TAXIBOX Team
Cazasked
Is taxibox available in WA? Im looking at relocating to Perth. The website doesn't accept the postcode. But on the website it does say across Australia, and theres a cartoon of a taxibox traveling east coast to west. Does this booking have to be made over the phone?
1 answer
TAXIBOX T.Taxibox
Hi Caz,
Excellent question. We're only on the Eastern Seaboard (for now), so wouldn't be able to get out to Perth. Apologies if our illustrations led you up the garden path!
Best of luck with your relocation, we hope you enjoy WA!
Kind regards,
TAXIBOX Team
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TAXIBOX T.Taxibox
Hi Sally,
Thanks so much for your feedback and we’re really sorry to hear that there may have been some issues during your time storing with us, it’s certainly not something we like to hear and woul... Read more
d really love the opportunity to understand exactly what went wrong, could you please contact Lauren from the team on 03 9012-0155?