Tefal Soup & Co BL9031 Questions & Answers

I assume you have turned off the power and tried to start it again. If this doesn't work you will need to contact Tefal or a small appliances repairer who should contact Tefal to check if it can be repaired. But be warned, the Soup & Co is no longer manufactured and they have limited spare parts to repair it now. Mine began to leak and it could not be repaired.

I’m sorry. I have not repaired this machine at all so I’m unable to assist

It’s a bin job

Actually, I haven’t tried that. I do make chicken and vegetable soup but make it in my philips 3 in 1. Best advice is watch the timer. It starts to blend at the same time each time so before it does remove jug. Hope that helps you.

use the manual mode, you can set time and temp, just don't touch the dial, turning the dial tells it to blend

I have only had this product for the last 3mths. I do use it every day so I hope it lasts. It works great and makes perfect soup. It’s the lid I have problems with putting on. I don’t know if there a special way of doing it but I haven’t got it yet. Yes it is expensive, I had a kambrook one before and it died, and to be quite honest I would go with the new kambrook one it made soup just as good. The only benefit is the tefal keeps it hot after cooking. It still makes just as must noise as the kambrook did. I hope my answer helps you.

The shaft seal on the impeller failed on mine after maybe thirty uses for soup, I think due to the seal getting too hot during heating or during the purée cycle. There was no repair kit so I don’t have it anymore and I was told that this model was obsolete. I enjoyed the soups that it made though. If I had another I would not set the cooking temp as high.

Thank you guys! Hi Chris, I was using the new kambrook one for about two weeks. It does makes good soup, and much cheaper, with two year warranty. But i find i couldn't tolerant the smell given from the silicone rubber. It gave out a quite sting smell when the liquid is hot. Someone said it is common for silicone rubber to sting when cooking, but I am bit concerned. I am using a electronic pressure cook as well, it has good quality silicone, and there is no smell at all after one or two use. So I returned the Kambrook one, and trying to look for a safer product.

I am sorry to hear your seal has problem Twodear!

I actually ordered the Tefal one from Myer yesterday, told me no stock at the shop, though I was told there were 3 when I called. I picked up today, guess what, they gave me a old returned unit?! it looks used with water marks and dust. And has a plastic lid?! which should be glass! The p1,p2,p3 are not buttons, but just print?! Excuse me? Oh my gosh, i am so angry at Myer now!

Not me!

yes you can - soak beans overnight in cold water, rinse out the beans and drain, place into tefal and add three cups of water, turn on the tefal, it is now in manual mode, using + & - buttons set time to 20:00, press OK, set temp to 85c, press OK (light will come on), when 20 minutes is up and unit beeps press OK again, now set timer to 2:00 and temp to 85c and this time turn the dial to zero and then to full to blend for two minutes. Now use a sieve to collect the milk into a glass jar, the remant is called okara and can be used to make lots of things too. this will make three cups of milk and two cups of okara. Add 1-2 tbsn white sugar to taste.

Miy unit did this once, so I turned off the power and cleaned the points where the container and the base connect. Instant success! Suggest you try this.

We never added ice to any of our blends. The users manual/receipe book implies that it is built for it though. I think ours failed due to heat damage to the seal, not shock from blending.

I have chopped ice without any problems, as this is what the machine is designed for. A very strong blender.

We didn't have this problem. Timing is bad because Although our kettle portion failed, the base was working great, and just today I scrapped it; I would have shipped it to you. I hope you find a solution.

Yes should be same as cooking Veggies but you may need to experiment on amount water to use depending on thickness required.

I rang Tefal Sep 25,2017, re my 2 yo unit and was advised OOW check repair dealer. Looking at quote to fix $60, plus extra parts and labour $...It also has hair line stress cracks in both lids and quoted at $37 to replace whole lid assembly. I decided not worth fixing what appears to be a leaking seal below blade assembly (??) At greater than $ 100 to be repaired I decided will try Kambrook $119 (HarveyNorman) with 2 year warranty. Hope your little darling is doing well.

Soup makers are fantastic.. I started with the theTv one from target but after 3 disintegrated within the warranty periods I went for the apparent robust tefal soup and co. It has been a great product for me but has been superseded / discontinued. It only has 1 yr warranty and expensive problems are showing within 2 years... I will consider a Kogan soup wizard $65 or or Kambrook soup2 simple $119 replacement as likely equal to repairing existing unit and with a new warranty! I guess that I am saying is that even the expensive ones have a limited existence!

#2 updated model avail. with more features - e.g. removable blade including serrated for better blending. Still ?? at $399 if previous model issues not fixed.. https://www.harveynorman.com.au/tefal-soup-co-2l-blender.html

No. I think you are thinking of the Tefal Cuisine Companion and the Fish steamer accessory.

Call the company. They were more than happy to send me out the book.