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Fine store, terrible shipping
Store is fine, but their choice of bargain bin courier service is so bad I’ll never shop here again. Shipped via CouriersPlease (1.3 star google rating) and as expected the shipping process has been awful.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Website ordering PayPal and credit cards just don't work
Tried a ton of different cards, visa MasterCard and then PayPal, nothing works lost $500 order, site was ok had some decent stuff on it but its completely frustrating when a website isn't setup correctly and error messages don't help at all.
1 comment
Tentworld T.Tentworld
Hi Mike, really sorry for the late reply here. For some reason we're not receiving notifications of reviews from ieatwords currently. We havent had any known outages of our payment systems - and... Read more
are certainly transacting every day! If you're still wanting to place that order, and still having trouble - feel free to call us & we can take your order via the phone. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
DianneSydney, NSW
- Online store
- Verified customer
Five Star Customer Service!
I bought the Fiesta compact gazebo prior to Christmas, to be used for the first time on Christmas Day. Unfortunately the clips jammed, and we were unable to use the gazebo at Christmas. I emailed Tentworld a few days later, and they responded promptly, letting me know the steps to be taken to return the item to QLD. They also contacted me by phone, which they asked if was ok first. I told them that I was going on holidays, so I wouldn't be able to return the gazebo until I returned from holidays. They said that was fine, and to make contact on ...Read more
my return. They arranged a courier to pickup the gazebo from my home, then notified me when it arrived, and asked if I would prefer a refund or replacement? I chose a replacement, and asked if it could arrive at my home in Sydney, in time for us to take it away for the Australia Day long weekend? Tentworld said they would try, but couldn't make any promises. Sure enough, the gazebo arrived 30 minutes prior to us leaving, and we were able to use our replacement gazebo on Australia Day, and all was good. I highly recommend the team at Tentworld, and would purchase from them again.1 comment
Tentworld T.Tentworld
Thank you for taking the time to write this review Dianne! Sorry for the initial troubles you had - I can imagine that would have been very annoying on Christmas day :( . Glad we were able to sort it... Read more
out for you as painlessly as possible. What great timing for the replacement gazebo! Happy Camping, Tentworld team.
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Delivery not within timeframe, customer service quote their rules, unable to listen to what the real issue is
Expected delivery 2-4 days, I confirmed with courier on the Thursday it would be there by the Friday and they said yes. Did not arrive until Monday by which time too late. Tentworld keep saying estimated, however when someone's write 2-4 days then that is what is expected. Furthermore an agreement with their courier company that it would arrive by Friday constitutes an agreement. As a result I lost money by it not being there. Have spoken with ACCC and Consumer Affairs. Off to VCAT next as the advice I have is that although they stated estimate...Read more
d, it is not easily read on a mobile phone and by saying2-4 days a consumer means mi-leading. It should have been stated at the check out. All I was trying to do was my first market stall to help my kids with selling their items.1 comment
Tentworld T.Tentworld
Hi Anon, really sorry to read that you're unhappy with us & our carriers. Unfortunately, I cannot comment further on what happened in your specific order. If you did want to send through more informat... Read more
ion for me to investigate please email [email protected] and I'll take a close look into what's gone on in this instance. Typically, our carriers Toll, Couriers Please and Australia Post do a great job and I know our team have been doing extremely well meeting Christmas demand this year. So I am sorry that in this instance we've let you down. It's certainly not our intentions. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
Extrimely bad service.
Extrimely bad service. I did order from Sydney and got used, scratch oztrail table with sink paking a soft plastic bag for $79.99. Refaind unposible. Nobody not coming. Used my time, used my money.
1 comment
Tentworld T.Tentworld
Hi Elena, sorry to hear that your order has been delivered damaged. We do our best efforts to pack the products appropriately to ensure safe delivery but it sounds like in this instance we've not pac... Read more
ked suitably, or it's had a rougher ride than normal. Please email pictures of the damaged product to [email protected] and we'll take care of this for you. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
Courier took ten days to deliver good then damaged it
We ordered a table and chairs from Tent World courier attempted delivery then when I selected redelivery it took ten days then they didn't follow instructions and threw the product over a fence and damaged it. Then tent world expect me to carry the 10kg package to a post office to have it returned to them when the reason I did online shopping was that me and my husband work all day and cant get to the shops. Then they suggested we sit at home all day so their courier can come get it . No words except don't order on line from them its too much drama
1 comment
Tentworld T.Tentworld
Hi Unhappy, sorry to read that your new table was delivered damaged. I agree that's extremely frustrating. This is definitely not what we want, or expect from our carriers. Very sorry about this. F... Read more
rom your comments it sounds like we've been trying to arrange to get the table returned so we can give you another one, but the issue is with trying to get it back to us. This is a major frustration for all online retailers, all couriers currently refuse to collect from unattended houses. If the item is able to go into Australia Post that is often a popular option for our customers, alternatively, if you do happen to have a Tentworld nearby - we can do an immediate exchange there. I'm sure all this has been offered to you via email, but if you do want to get my assistance with this and arent getting satisfaction from this - please email [email protected] and I'll take a look into what's going on. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
Kerri StruthWestern District, VIC
- 2 reviews
- Online store
- Verified customer
Never use Tentworld
Purchased a Coleman gold series 10 person tent from Tentworld. We are on an 8 week holiday, we previously to buying contacted there store in Ferntree Gully and they recommended this tent for our purpose. The fly ripped at the top of the tent after 4 weeks. Contacted Tentworld and they will not honour warranty as they said the tent is not a permanent structure and should not be used for 4 weeks continuously even though this is the tent they recommended for this purpose. Totally dissatisfied with Tentworld and will never recommend or buy from them again
2 comments
Tentworld T.Tentworld
Hi Kerri, sorry to hear that you're unhappy with us & that you're not satisfied with the performance of your new tent. This is definitely not what we aim for. We are proud Coleman retailers, because t... Read more
hey make quality affordable camping gear. So to hear that your warranty application has been turned down is surprising. If you believe that we have not processed your warranty application correctly, or that relevant information is not available please email all appropriate details to [email protected] and I will investigate this issue and try assist you with reaching appropriate resolution. Kind Regards, Tentworld teamHi Tentworld Team I have contacted you via emails and phone calls many times. Have also contacted Coleman and they agreed you should honour warranty and also contacted you on our behalf to no avail. A... Read more
s I have already communicated with your company we will have to take matter further.Similar opinion? Write a review on ieatwords.com.au!
feraltek
- 3 reviews
- Online store
- Verified customer
They Use a Courier that Doesn't Deliver
Tentworld uses a courier that doesn't deliver. The Courier just leaves a card even if you're at home waiting, then dumps the goods at a shop about a km away. Tentworld demanded I should waste my time picking it up, refused to correct the failed delivery. It's been returned to them and I'm still waiting on a refund. They have advised they'll charge me for the delivery that didn't happen. Purchase goods from companies that don't use Courier Please.
7 comments
Tentworld T.Tentworld
Hi Feraltek,
Thank you for your review & letting us know about your experience - this type of feedback is very helpful in letting us know how we can improve. Sorry that your experience was not what either of us would have hoped for. ... Read more
Please be assured that we know how important carrier reliability is as part of our ecommerce experience. After careful evaluation we only added Couriers Please to our suite of carriers with TOLL & Australia Post approx 18 months ago to compliment our offering. So for you to have such problems with Couriers Please is disappointing. We pay alot of money to Couriers Please, so their performance must remain satisfactory as if they let us down we know that their performance can affect our customers perception of us. So we do monitor their performance continually. I have recorded this issue against their report card, and it'll be monitored & investigated with our account manager. The collect option that Couriers Please offer was seen as preferable to what Australia Post & TOLL offer - Toll depots are often far away & hard to access. Australia Post branches often operate very small hours making visiting difficult for some. IN regards to your refund, these are typically processed within 24 hours of their receipt into our warehouse. If you would like me to aid you with investigating this, I will need to know your name & order number. Please email this to [email protected]None of this explanation has delivered the goods. I've taken it up with PayPal because all mesages from Tentworld gave zero satisfaction. I suggest you look on these review pages at the complaints with your chosen courier company.
Tentworld T.Tentworld
Hi Feraltek, unfortunately - without your name, I am unable to deal in any specifics. I only know you as Feraltek - I have no order information, or anything to start on.
If you would like to email yo... Read more
ur details to [email protected] I'll happily assist you with all this & discuss specifics of your order too.Similar opinion? Write a review on ieatwords.com.au!
Faulty Product & Terrible Customer Service
I received a faulty tent after purchasing online. TentWorld customer service team have advised that it is “unlucky” to have received a faulty item and will not exchange or refund on the item, they will only process a warranty repair. The product is new and unused and arrived faulty - somehow this is my fault and considered “unlucky” to receive a faulty item. Totally unacceptable customer service.
1 comment
Tentworld T.Tentworld
Hi, really sorry to hear that you've received a brand new faulty tent. That's definitely not what anyone wants to experience, and definitely not what we expect from the brands that we partner with. ... Read more
Please if you can email [email protected] or reply to the PM on ieatwords with your order number & name so that I can investigate see what's happening here & if possible resolve for you. Thank you, Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
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KevinBoambee East
- 2 reviews
- 3 likes
Beware Beware Beware Online Store
I purchased an inflatable Thermarest Mondo King XXL mattress from Tentworld only to have the wrong item sent. I ordered an XXL but a L was delivered. When I contacted staff to question transaction I was told because it was a special order there was no refund or exchange policy. The XXL was on the same price as the Large for $399, so my question to them, "Why would I order the L when the XXL was exactly the same price." I feel somewhere between me ordering the item online and their processes an incorrect item code has been placed. Good luck ...Read more
getting any satisfaction. Now I am left with an expensive incorrect sized item just before Easter Camping. Not happy jan. NB: It appears that I am not the only person to have similar issues according to previous reviews. "I purchased an inflatable bed from Tentworld only to have the wrong item sent."1 comment
Tentworld T.Tentworld
Hi Kevin, I am very sorry to hear you're unhappy with us & that we've let you down.
Following the receipt of your review, I have been in contact with our third party ecommerce platform provider Neto ... Read more
to discuss with them your allegations regarding the order being changed from Large, to Extra Large.Similar opinion? Write a review on ieatwords.com.au!
Michael GSouth East Queensland, QLD
Ordinary response to a warranty request.
Purchased 2 OUTDOOR Companion Rhino Lounge chairs in December 2018 @139.00 each, went to use them again last Wednesday 10/4/19 and found one had rusted on letting Tentworld know and sending them photos on my return ( i did not take the chair as rusty water was pouring out) . I did leave the chair outside for about 2 days but in saying this they are OUTDOOR chairs for gods sake and they shouldn`t have rusted in that amount of time. Tentworld and Companion will not cover any warranty.
Not really happy with any of there responses.
Mike G
2 comments
Tentworld T.Tentworld
Hi Michael G, I'm sorry to hear you're not satisfied with the outcome of your warranty claim. We always look to ensure that a fair & legal outcome is achieved for our customers with our suppliers. If... Read more
you believe this is not the case and a mistake has been made then please email [email protected]. Please ensure you include all relevant information including purchase date, invoice number, previous correspondence & images. Once received, we'll investigate your claim to check it's been correctly assessed and if so, try to offer you further clarity as to why this is the outcome. Kind Regards, Tentworld team.I would understand if the chair was a year old or more but not 4 months, the tag is still attached to the chair.
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MartyHunter Region, NSW
- 2 reviews
- 2 likes
Excellent
I ordered a tent online from Tent World and was very surprised how quick it was delivered. Only 3 business days. It was missing tent poles for the awnings however when I contacted them they had arranged a replacement pole set within 10 mins of me contacting them. I would highly recommend tent world as the service is great and nothing is a problem.
3 comments
Tentworld T.Tentworld
Thank you for the great review Marty ! I hope you are able to go camping soon & put your new tent to good use! Kind Regards Tentworld team.
We have used it without the awnings. It was in torrential rain, and I'm pleased to say it withstood all weather with ease. Inside was extremely comfortable for 2 adults and the 3 kids. Our first setup... Read more
was done in the pitch black dark with use of a camping light. It went up super fast. The put down was done in the rain and done just as fast. Great tent!Tentworld T.Tentworld
Great to hear Marty! Thanks for the trip report! Setting up in the dark is always a challenge, glad you got it all done with ease! Happy Camping ~ Tentworld team.
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Roundy CMid North Coast, NSW
Roman Rapid X Quick Up 420 Instant Tent
Purchased tent 'Roman Rapid X Quick Up 420 Instant Tent'. First outing weather was windy and major centre support poles snapped. Tentworld would not refund. Wouldn't recommend tent or company.
1 comment
Tentworld T.Tentworld
Hi Roundy C, thanks for your feedback.
Sorry to hear that your first outing in your new tent was a wild one and that your tent failed during the weather event. This does not sound like it would have been fun at all. ... Read more
Hopefully you were able to make the best of it, and managed to enjoy the remainder of your holiday? Please note, that all tents we sell are inspected by us prior to offering them to our customers to ensure they're of acceptable quality. All tents we sell are covered by manufacturers warranty for defects in the tents manufacturing process & design. The Roman tents, are not made by us and if we believe there are manufacturing faults, we are more than happy to push this onto the manufacturer to fix. It's not in our best interest to do anything else, or else we do face backlash from our customers as you've done just now. You, our customers - are our number one priority. For this reason we only partner with brands that do have acceptable warranty application processes, and teams to deal with this in a timely fashion. Sadly, the damage you've described in your review, sounds more like storm damage than a manufacturers fault. Like your home, if its damaged in a storm - this is covered by insurance - not the manufacturer/builder. So if you do have home & contents insurance, depending on your policy - you may be covered through them. With this above information if you believe that we've made an incorrect assessment of your application for manufacturers warranty. Then please send a detailed email to [email protected] with all information you believe relevant collated so that we can investigate your claim and ensure it's been dealt with correctly. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
Drew GGreater Melbourne (Metropolitan), VIC
Great customer service
Recently ordered Blackwolf Turbo 450 Cabin. It arrived with a small whole in the fly. I emailed a photo and after two days the team let me know that they had worked with Blackwolf to organise a replacement fly to be couriered straight to our house.
On one hand you might read this and say well that's exactly what we would expect as a consumer. Though so many times at other online stores i have been disappointed and ended up arguing the toss about how the damage occurred, can i send back the original item first, who pays for shipping etc...... I was pleasantly surprised!
Thankyou Tentworld, you have a loyal customer
cheers
Drew
1 comment
Tentworld T.Tentworld
Hi Drew, thank you very much for taking the time to leave us with this review it's most appreciated. Really sorry to hear that your purchase experience was not perfect at the start, but I'm glad we w... Read more
ere able to achieve the results for you ultimately, without too much hassle. Thank you very much for your patience with us, it's most appreciated. Most of all though, I hope you are able to take your new tent camping soon! Enjoy! Those Turbo 450s are terrific! Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
SteveSydney Surrounds, NSW
- 6 reviews
Issues with suppliers but Tentworld go the extra mile to resolve
Ordered a Roman instant up tent which arrived damaged, so tent world organised courier to collect & send replacement. 2nd tent arrived damaged in same place. Note do not buy Roman instant up tents the floor may as well be paper. Tent world removed it for sale from their website. Advised I’d pay extra for Coleman & they sent out new tent & arranged collection of the Roman Rubbish.
Coleman tent arrived but issue with misaligned pole, managed to bodge a temporary fix for camp trip whilst tentworld sent replacement pole. Pole arrived & fitted so ha...Read more
1 comment
Tentworld T.Tentworld
Hi Steve, thank you for your great review. Sorry that your buying experience was not as smooth as we'd like but I'm glad we could resolve the issues for you as painlessly as possible and most importa... Read more
ntly - got you camping! I hope you put your tent to good use again soon. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
Find out how Tentworld Online store compares to other Camping Shops
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Tam TBrisbane
- Online store
- Verified customer
Tentworld Online Courier Service Is a Let Down
We visited a Tentworld store for a particular tent with excellent reviews online but they had none in stock. Made a few phone calls to other stores but they also had none in stock.
We decided to purchase online following the excellent reviews and fast delivery service.
I was really happy with the service online and everything was going smoothly including being able to track my order via their third party courier service.
As my order was extremely urgent, I was tracking it every day and then by the third day I called the courier servi...Read more
ce company around 2pm only to be advised that it must be on its way and the delivery is still within the ETA but if it's not delivered to call them after close of business. I called them after close of business and the answering machine said they are now closed and to call back between the hours of 8.30am to 5pm. I submitted another enquiry online and I received an email stating that my order will now be investigated.1 comment
Tentworld T.Tentworld
Hi Tam,
Thank you for your review & feedback. ... Read more
I am glad that your tent did ultimately make it to you. Sorry that it didnt happen as quickly as we'd both expect. We rely on our delivery partners in order to ensure our customers receive the experience they expect. We have recorded this feedback & will be raising this with our couriers at their next performance meeting. We do monitor our couriers constantly, and have changed in the past due to reliability & performance issues. Afterall, they impact heavily on our customers experiences. Unfortunately, on individual cases as you've experienced all couriers are not particularly responsive. Sometimes parcels get jammes somehow in their networks. The trouble is they're such big organisations, with so many people involved they are not able to be very responsive. Thankfully our couriers do have many checks in place, that usually resolve these issues fairly quickly - as was the case with your parcel. Ultimately it took 4 business days to be delivered, instead of the 1-2 that you'd expect normally. Sorry also that you were not satisfied with our solutions for when parcels are slow in transit. These policies were quite standard when we last revised them and are in line with most ecommerce retailers of high value items. We will take this feedback on board and see what we could do to make this more acceptable. Thanks again for your review and giving us this feedback this helps us continuously improve & ensure we're delivering the best experience possible. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
DupMandurah WA
ON-line buying
I tried to buy almost $200 worth of camping gear, and on the website it says anything over $89 free shipment. Because i stay in WA, i can not get the free shipment, even though they have a shop in Midland. I would rather support another camping store. Good buy Tent world!!!!
1 comment
Tentworld T.Tentworld
Hi Dup, thank you for your feedback. We are working very hard to be able to activate dispatching from our Perth store, and when we do we'll be able to turn on free freight to most of Perth and freigh... Read more
t to the rest of WA will be cheaper but unfortunately until then we are unable to absorb the cost of freight to WA and must charge for it. We only pass on the cost of freight as we're charged for it and is not profit generating. I am very sorry for the inconvenience this has caused you. If you are close to our Perth store I think it's well worth the effort of visiting to touch & hold the goodies before buying. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
- Online store
- Verified customer
Great Customer Service - Black Wolf tent
I bought a Black Wolf tent through Tentworld - it was delivered very promptly. The first time I took it camping one of the fibreglass poles broke and I found a manufacturing defect in the floor of the tent that had left one of the seams with a hole in it.
On return I provided photos to Tentworld and explained the issues with the new product.
They immediately told me to return the damaged poles and tent inner and replaced them with brand new ones. They paid for the return shipping and sent the replacements within a couple of days.
Excellent customer service and great product support - thank you Tentworld for great work
1 comment
Tentworld T.Tentworld
Hi Adrian, thank you very much for your great review! Sorry to hear about your rough start with your new Blackwolf Tent! Glad we were able to sort it out for you as quickly & painlessly as possible. ... Read more
I hope you put your new tent to good use soon! Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
KnewcastleNewcastle
- Online store
- Verified customer
Delivered wrong item
Ordered an item. Incorrect item was delivered by courier. Was repeatedly told I had to be home 9-5 on a day for courier to pick up said item to be returned. Ridiculous to ask me to stay home for a day because of their mistake! Went back and forth like this for a while. Offered a partial refund if I kept wrong item. Asked to speak to a manager who then called me said they will forfeit incorrect item to me and refund me fully. Was very apologetic. But I still won't be getting the correct item which turns out wasn't actually in stock. So if you have a business address or somewhere you are 9-5 to receive order, otherwise bear in mind my situation.
1 comment
Tentworld T.Tentworld
Thanks for your feedback! Sorry for the troubles. We are investigating our stock issues for your item to get to the bottom of how this went wrong. In regards to returns, unfortunately, it is the case... Read more
with all couriers currently that they're not able to specify collection times, and cant collect without someing being present. We have submitted requests to all our carriers but it is unfortunately a struggle currently. The best suggestion we have, is to take it to work and have it collected from there or give to a neighbour who is at home during the day. Sadly, both are not always too convenient! Thanks again for your feedback. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
MojaveSydney
great work great price
Fantastic response to orders, like seriously unexpectedly fast delivery. Great prices on most products ( hey I still shop around), great specials cannot recommend these guys enough, and I never bother reviewing anything online but I got exactly what I ordered in 3 days!!
1 comment
Tentworld T.Tentworld
Thanks so much for taking the time to leave a review Mojave, it's most appreciated & it's great feedback for all involved in the online sales team to know that everything is firing right. I hope you ... Read more
manage to put your new camping gear to good use soon! Happy Camping ~ Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
TC123asked
Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!
3 answers
Tentworld T.Tentworld
Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.
It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable
Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?
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Tentworld T.Tentworld
Thank you for your review Graham. We constantly monitor the performance of all our couriers, as whilst of course the cost of service is important... So is the experience! Currently, we are finding C... Read more
ouriers Please to reach the same levels of satisfaction as our other courier partners - Australia Post and Toll. Both do very well, for the vast majority of the time & sadly - their reviews they receive on Product Review do not nearly accurately represent the total level of satisfaction that they deliver........ Sadly, sometimes they bomb out and it's only these customers who do write reviews of Courier Companies (and us) - but all the happy ones are off using their new gear, and thinking nothing of the seamless delivery service they experienced.... Sorry that you were part of the small minority who did not enjoy a good service from Couriers Please. I'm confident should you try them again - you'll find this to be different. Kind Regards, Tentworld team.