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Reviews

2.1

93 reviews
5
(19)
4
(4)
3
(3)
2
(9)
1
(58)
  • Product Quality
    1.7 (7)
  • Return Claim MadeYes (3) · No (6)
  • Customer Service
    1.8 (5)
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Kylie54

Kylie54MELBOURNE

  • 2 reviews
  • 4 likes

Recoated my Saute Pan and Square Roaster

published

I too found that the teflon coating was inferior, and wore out and scratched after 12 months. I found a business who would recoat my pans with a more heavy duty teflon coating, but bear in mind teflon does have limitations of 320 deg C

Dissapointment

published

I was introduced to chefs toolbox and very impressed having had 2 party's of my own and been to 2 friends party's and we was very excited to attend the next party. The recipe's were fantastic and the demonstrator was just great. Your company has been disappointing in not being able to fill orders and no warning that some products were short in supply to our demonstrator she wasn't aware until she placed our order. It was the company that let us down. The host then had to order product to fill the order not knowing if it would be fulfilled. Spoilt a great cooking experience.

Poor quality

published

Don't purchase these poor quality products. When I tried to qet help from the company I was told it was my fault. How is it then that everybody that purchased the fry pan has since had to throw it in the bin?

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Never recommend terrible !!!

published
Justin M

Justin MMelbourne, Victoria

Worst customer service ever!

published
Sezza 04

Sezza 04AU

  • 3 reviews
  • 4 likes

Not non stick for long!

published

I can't rave enough about their silicone spatula set. LOVE IT! BUT..... I purchased the 30cm fry pan about 2 yrs ago. The first time we used it, my husband swirled a chop around the pan, sure enough, it took out gauges. It was a chop! If you can't move a chop around a pan without scratching it, it's rubbish. It's so bad now that I can't even cook an egg on it, it sticks so bad that I don't even bother. I've never even used anything metal on the pan and it looks like I've rubbed it with a handful of rocks! So of course, I've had to spend another $130 to buy another brand pan to replace the one that was 'suppose' to last me at least 15 yrs. What a joke! Don't waste your money!

Leah Sac

Leah SacCollarenebri

  • 3 reviews
  • 3 likes

Break very easily

published

The blade in these knives snap very easily. I have had four knives where the blade has literally snapped in half and family and friends have all had at least one knife snap in half as well. Chefs toolbox do not always replace them either, they are very particular about the circumstances which is not right. I was cutting the skin off pumpkin with one and they refused to replace it. A knife blade of such expense and quality should not break. I only got one out of my four knives replaced. The others I just had to throw in the bin. Will never buy them again!

Bad quality and bad service

Great Quality and Fantastic Time Saver

published

I received my pressure cooker and have already cooked some very delicious meals and the cooker was very easy to use. Love my knife, and the silicon I like that it folds away and doesn't take up too much space in my cupboards. I would recommend their products and encourage people to see and feel the products as they are very good quality. Once you invest in good quality cookware there is no going back.

MLP1976

MLP1976AU

  • 3 reviews
  • 5 likes

Poor Quality - Very Disappointed and Disheartened at Brand

published
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MazCam

MazCamBrisbane

Quality of kitchen knife set is poor

published

I purchased the kitchen knife set and both the fusion knife as well as the big chef's knife have snapped at the base of the blade without much pressure at all. I was using the chefs knife to cut a pumpkin and the fusion knife snapped when I was trying to cut into a cooked roast lamb. This is the first time I've snapped any kitchen knives. I would expect better quality from a kitchen knife set that I paid about $500 for.
they look nice
terrible quality for the price paid...just under $500 for the set

Inyabum

InyabumPerth

Terrible quality for price

published

Tongs are silicone and are way too soft to pick food up with. Handles of steak knives cracked after only a couple of uses. Non-stick frypan are no better than Kmart quality coating. Kitchen knives steel must be very poor as a drop from waist height snapped the blade off. Overall a huge waste of a lot of money for a product that is of very average to poor quality.

Expensive, poor quality.

proberlo

proberlo

  • 5 reviews
  • 3 likes

Receive faulty item - terrible customer service!

published
Graham06

Graham06AU

  • 3 reviews
  • 2 likes

Excellent product.

published

I have been using Chef's Toolbox products for a number of years and found them to be excellent. Recently one of their saucepans developed pitting on the bottom after about 5 years use. The product was replaced within a week free of charge. They didn't even want the old saucepan back!! Excellent product and excellent after sales service.
Reliable and with excellent after sales service.

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Questions & Answers

Pauline H

Pauline Hasked

How do I get a replacement lid for my pressure cooker?

No answers
Carol L.

Carol L.asked

If anyone didn't receive Chefs Toolbox products that they paid for, please go to your bank and advise them that you paid Chefs Toolbox for goods and didn't receive them because they went into liquidation (they will look it up on ABN search) i.e. you didn't receive the goods in exchange for the money you paid so you should get a refund.

No answers
Allan W.

Allan W.asked

Spanish paella is it availabe

2 answers
Carol L.
Carol L.

I might still have some Allan - how many do you want?

Allan W.
Allan W.

4 packets if you still have

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