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AMM
- 2 reviews
Amazing customer service
The customer service at The Comfort Shop was fantastic. We received an excellent level of care in our couple visits there while picking out the right mattress for us. Matt and David were personable and knowledgeable (both on the phone and in person) and their communication throughout the decision-making and purchasing processes was fantastic.
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Quality service to match the quality bed
David at the Comfort Shop was amazing, he was so helpful and knowledgeable, he wasn't pushy and gave us plenty of space to make a decision. Our Ergo base bed and mattress is brilliant. From the first night we have been sleeping like a baby! Highly recommend David and the Ergo bed.
1 comment
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Gerry L.Sydney, NSW
Great beds!
We have bought beds from the Comfort Shop for about 25 years. The construction, comfort & support has always been excellent. David @ Crows Nest is very helpful and knowledgeable, and the delivery team are also excellent (we have a difficult home to deliver to). Highly recommended all round.
1 comment
Customer ServiceThe Comfort Shop
Hi Gerry. We really do value our past customers coming back to us - thanks so much for your repeat business and your 5 star feedback! Enjoy your new bed and we do hope to see you back at The Comfort Shop.
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SukiSydney, NSW
- 2 reviews
excellent and professional service from the start till the end
staff members were lovely, they gave us a lot of information. we are fussy with our bed so it took a long time to decide which bed to purchase. they are so patient, helpful, and I have nothing to complain. the bed has been wonderful, we love it.
2 comments
Customer ServiceThe Comfort Shop
Hello Suki. What a lovely review - thanks so much for taking the time to give us your feedback and 5 stars - much appreciated. Enjoy your new bed!
We bought our bed back in 2018! It’s been wonderful
Thanks
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belindaSydney, NSW
product excellent
our whole family now have mattresses from the Comfort shop. We live them they are so comfortable. Service was great and they have out history from 10 years ago. Would highly recommend
1 comment
Customer ServiceThe Comfort Shop
Hi Belinda. We love hearing comfy family stories - thanks for coming back to The Comfort Shop - and thanks for 5 stars & the recommendation too - appreciated.
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Annie D.
- 2 reviews
Excellence in quality and customer service
The Comfort Shop at Crows Nest have provided 3 x Wall Beds to our family over the past few years. Their customer service has been exceptional at all times and our Wall Beds have been the best investment in our homes, providing guest and family bedding that is extremely comfortable. I fully recommend this company and their Wall Beds - every home should have one.
1 comment
Customer ServiceThe Comfort Shop
Hi Annie. Thanks so much for your lovely feedback and 5 stars! We agree - the Wall Beds are a great investment in space and comfort. Thanks so much for coming back to The Comfort Shop. We look forward to seeing you again.
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MemyselfandIGreater Melbourne (Metropolitan), VIC
- 2 reviews
Well designed and very comfortable.
The Comfort Shop in Crows Nest, NSW was easy to find and parking was not an issue as there is a carpark within a short walking distance to the shop. The range of products in the shop was comprehensive and well displayed. The staff were very helpful, respectful and were able to answer all our queries. I bought a Boston recliner and Telemaco King Single wall bed and latex mattress. Both are well designed, constructed and very comfortable.
The wall bed was installed by a technician who completed the installation promptly.
The Comfort Shop is highly recommended for its quality product, sales and after sales service.
1 comment
Customer ServiceThe Comfort Shop
Hello MemyselfandI. Thanks for such a well rounded review! Your detailed feedback and 5 stars is greatly appreciated by us all. We do pride ourselves on our service and quality products - enjoy both y... Read more
our new Recliner Chair and Wall Bed. We hope to see you again.Similar opinion? Write a review on ieatwords.com.au!
Traveler
- 2 reviews
Excellent services
Having bought a bed from The Comfort shop few years ago, received no pressure service and top quality product. This time when I needed a comfort chair, The comfort Shop was my first place to visit. As expected, both service and the product are excellent.
1 comment
Customer ServiceThe Comfort Shop
Hi Traveler. Thanks for coming back to The Comfort Shop - we are sure you will enjoy your new Recliner as much as your Bed! Thanks for the kind feedback and 5 stars!
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AnnetteSydney, NSW
Wall Bed - best investment ever!
Staff at Crows Nest were fabulous and very efficient.
The mattress was delayed but then it was delivered to me free.
Great service and fabulous product - although I dont like being told that my review has to have 30 words!
1 comment
Customer ServiceThe Comfort Shop
Hi Annette. The Wall Beds are certainly a great investment for creating space! - thanks so much for your feedback and 5 stars (and your 30+ words of course). See you again we hope.
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GuyHunter Region, NSW
- 2 reviews
Marvelous comfort, superb customer service
Could not be happier. We bought an Italian designed manually adjustable bed with a latex mattress and that proved to be one of our best decisions. We live 170km from the shop, so we had to buy online and found the help provided outstanding: great advice from Brad, amazingly speedy delivery organized by Samantha.
1 comment
Customer ServiceThe Comfort Shop
Hi Guy. Wow - thanks for that fantastic feedback - we are so glad you're really happy with your new Pure Latex Mattress and our customer service and delivery! - we will pass this 5 star feedback on!
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LelsSydney, NSW
- 2 reviews
Great Product great service
I had researched online before arriving at store. Store Manager knew his products well and gave friendly informed service. I was not rushed into making my final choice and ultimately made the right choice of recliner. Happy shopping experience.
1 comment
Customer ServiceThe Comfort Shop
Hi Lels. Thanks so much for your feedback and 5 stars! - we can't ask for more than "great product great service" - enjoy your lovely new Recliner.
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DeborahSydney, NSW
- 2 reviews
Excellent Customer Service
I purchased the Hypnos and a recliner, done online as I couldn't get to the store. I emailed before moving and David was wonderful with quick replies. He organised a quick delivery as he knew I was taking very little to the retirement village. Matt was also very helpful with colors. The delivery guys showed me how they worked. It was lovely not having to unpack and assemble like most places. Ty David and Matt, my bed is nice and comfy and exceptional quality.
1 comment
Customer ServiceThe Comfort Shop
Hi Deborah. Wow - thanks so much for your wonderful and detailed review! - the Crows Nest team are thrilled to hear your comments. Enjoy your new Hypnos Sofa Bed and Recliner! - lots of comfort there.
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Simply Great Service
I was looking for a double wall bed. The store manager explained all the different styles available and talked me through them. It was easy to make a decision thereafter. The guys who came to set the bed up were quick, efficient, polite and very professional. Altogether it has been a very pleasant experience.
1 comment
Customer ServiceThe Comfort Shop
Hello Michael. We pride ourselves on our service - so it is great to receive your feedback and 5 stars! - much appreciated. Enjoy your new double Wall Bed.
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Merri
- 2 reviews
- 2 likes
High quality product. Service friendly and accommodating.
Installer tried to erect cabinet as best he could but didnt carry parts such as longer shank footings. I have to source these and install myself. I would have expected installer to cater for this contingency
1 comment
Customer ServiceThe Comfort Shop
Hi Merri. Thanks for taking the time to give us your feedback - we're glad you are happy with your new Wall Bed and our service. We understand the Wall Bed installer offered to help with a solution fo... Read more
r your unique wall & floor situation - he is still happy to assist you with this.Similar opinion? Write a review on ieatwords.com.au!
Happy customerNew South Wales
The Comfort Shop definitely lives up to its name! Hands down, the best bed I have ever bought!
I could not be happier with the products purchased or the advice given when choosing the right bed for my son. The bed frame is second to none and the adjustable headrest is perfect for medical needs, such as reflux, or if you just want to read comfortably in bed. I love how you can adjust the slats on the bed, to make it firm or soft. The overall quality of the bed frame and mattress is superb! The travel pillow is also amazing. The level of service and advice provided by The Comfort Shop was exceptional and spot on, right through to delivering and assembling our chosen bed. The store was easy to navigate. We will definitely be back! Thank you!
1 comment
Customer ServiceThe Comfort Shop
Hello Happy customer. Wow - thanks so much for your detailed feedback and 5 stars! - we're thrilled you are so pleased with your new bed and our service & delivery. We look forward to welcoming you back again.
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LizzySydney, NSW
Great product, excellent service
Love our new wall bed / desk.
Gentlemen at the store were very helpful, with both products and installation organisation. Response to questions was quick and polite. Have already passed on recommendation to several friends
1 comment
Customer ServiceThe Comfort Shop
Hi Lizzy. Thanks for your feedback and 5 stars - we are glad you are happy with your new Wall Bed and our service - thanks for the recommendations, too! We hope to see you again.
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PeterSydney, NSW
- 2 reviews
Very comfortable leather couches
Recently purchased 2 leather couches from Crows Nest store. David in the shop was extremely helpful without being pushy. This is the second time we have purchased from here and would recommend this store.
1 comment
Customer ServiceThe Comfort Shop
Hi Peter. Thanks for coming back to The Comfort Shop - your feedback and 5 stars are greatly appreciated. Enjoy your new Recliner Lounges!
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If you're looking for a wall bed, you need to visit The Comfort Shop
When buying something a little out of the ordinary like a wall bed, it really pays to see what your choices are like up close.
The Comfort Shop is the best place to do this. I was taken through the floor models, each one well demonstrated, so by the end I had a good idea of what I wanted and even some ideas for the future.
Getting the delivery and installation planned was also incredible straightforward, turning what I thought would be the hardest part of the process into the easiest!
Their first class customer service is what will bring me back when the time comes!
1 comment
Customer ServiceThe Comfort Shop
Hi Fish. Your feedback and 5 stars has made our day! We're glad you are happy with your new Wall Bed - as well as our customer service and delivery process. Thanks for taking the time to give us your ... Read more
kind review - much appreciated. We look forward to hearing about your ideas for the future!Similar opinion? Write a review on ieatwords.com.au!
Lollisoft beds are great!
We knew what we wanted and service was excellent
(as was the phone call the previous day)
Beds were installed by recommended installer who worked very efficiently.
Bunks are well made and safe. Very happy!
1 comment
Customer ServiceThe Comfort Shop
Hello Anne. Yes - the Lollisoft Bunk Wall Bed is a great space-saving solution, that's for sure! We're so glad you're happy with them - and our service and installation. Thanks for taking the time to ... Read more
give us your feedback and 5 stars! Much appreciated.Similar opinion? Write a review on ieatwords.com.au!
RAVRSydney Surrounds, NSW
- 2 reviews
For smart solutions to space problems ..
If you’re looking for practical and elegant solutions to furnishing small/awkward spaces, especially sleeping areas, I strongly recommend a visit to the Comfort Store. The customer service is first class and proactive and our experience was completely satisfactory from selection to installation.
1 comment
Customer ServiceThe Comfort Shop
Hello RAVR. Thanks so much for taking the time to give us your kind feedback and 5 stars! We do like to help customers with space-saving solutions! Enjoy your products from The Comfort Shop.
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Customer ServiceThe Comfort Shop
Hi Lisa. We're so glad to hear you love your new Mattress and Bed Base combo! Thanks for that great feedback (which we will pass on of course) and the 5 stars! Hope to see you again.