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NSW, Crows Nest, NSW, Moore Park, VIC, Richmond, QLD, Fortitude ValleyReviewer Photos & Videos
MemyselfandIGreater Melbourne (Metropolitan), VIC
- 2 reviews
Well designed and very comfortable.
The Comfort Shop in Crows Nest, NSW was easy to find and parking was not an issue as there is a carpark within a short walking distance to the shop. The range of products in the shop was comprehensive and well displayed. The staff were very helpful, respectful and were able to answer all our queries. I bought a Boston recliner and Telemaco King Single wall bed and latex mattress. Both are well designed, constructed and very comfortable.
The wall bed was installed by a technician who completed the installation promptly.
The Comfort Shop is highly recommended for its quality product, sales and after sales service.
1 comment
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Mary Ann SullivanSydney, NSW
LOVE IT!
The store was very easy to navigate. Had the help of Brad & Craig at Moore Park. The product range was good, gave us a good choice, we didn't know what we exactly wanted when we first walked into the store. The quality of the product has been good so far. Have had guests already who say they had a comfortable nights sleep. One thing negative was both guests were tall and said that there feet hung out of the end of the bed. They didn't complain though,
No way would you attempt to assemble 17 boxes worth. The installation measurements were ...Read more
1 comment
Customer ServiceThe Comfort Shop
Hello Mary Ann. Thanks for your positive feedback re our showroom service and product range - we're sure you will get a lot use from your new Wall Bed for many years to come. We hope to welcome you back one day.
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MarianSydney, NSW
- 2 reviews
Thanks Patrick, I am now reclining in the best chair in the universe.
We were on our way to a different store when The Comfort Shops terrific display caught our eye. When I sat on the black leather chair I knew it was the one for me.
1 comment
Customer ServiceThe Comfort Shop
Hi Marian. Great news - we're thrilled you are happy with your new Recliner! Thanks for the feedback and 5 stars!
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Traveler
- 2 reviews
Excellent services
Having bought a bed from The Comfort shop few years ago, received no pressure service and top quality product. This time when I needed a comfort chair, The comfort Shop was my first place to visit. As expected, both service and the product are excellent.
1 comment
Customer ServiceThe Comfort Shop
Hi Traveler. Thanks for coming back to The Comfort Shop - we are sure you will enjoy your new Recliner as much as your Bed! Thanks for the kind feedback and 5 stars!
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Christine
- 2 reviews
Happy with online purchase and delivery
I recently purchased a recliner which, due to physical restrictions, I had not had a chance to view nor try in store. I based my purchase on the content provided online, from the recliner's description and specifications to colour options. Ordering over the phone was very easy and the person who took my order friendly and professional. Delivery was made within the time specified (a week as the recliner was coming from the NSW warehouse) and the recliner installed in my home by the delivery people, themselves courteous and professional. Overall...Read more
, very happy with both service and purchase. I would have given The Comfort Shop 5 stars if someone had given us a courtesy call shortly after delivery to ask if we were happy with our purchase. Other than that, all good.1 comment
Customer ServiceThe Comfort Shop
Hi Christine. Thanks for taking the time to give us your detailed feedback - much appreciated. We're so glad you're happy with our service and delivery and your lovely new Recliner Chair! Sorry we did... Read more
n't call you - we like to follow up with a courtesy email to hear customers feedback. Please do contact the Fortitude Valley showroom if we can be of assistance in the future.Similar opinion? Write a review on ieatwords.com.au!
AnnetteSydney, NSW
Wall Bed - best investment ever!
Staff at Crows Nest were fabulous and very efficient.
The mattress was delayed but then it was delivered to me free.
Great service and fabulous product - although I dont like being told that my review has to have 30 words!
1 comment
Customer ServiceThe Comfort Shop
Hi Annette. The Wall Beds are certainly a great investment for creating space! - thanks so much for your feedback and 5 stars (and your 30+ words of course). See you again we hope.
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GuyHunter Region, NSW
- 2 reviews
Marvelous comfort, superb customer service
Could not be happier. We bought an Italian designed manually adjustable bed with a latex mattress and that proved to be one of our best decisions. We live 170km from the shop, so we had to buy online and found the help provided outstanding: great advice from Brad, amazingly speedy delivery organized by Samantha.
1 comment
Customer ServiceThe Comfort Shop
Hi Guy. Wow - thanks for that fantastic feedback - we are so glad you're really happy with your new Pure Latex Mattress and our customer service and delivery! - we will pass this 5 star feedback on!
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LelsSydney, NSW
- 2 reviews
Great Product great service
I had researched online before arriving at store. Store Manager knew his products well and gave friendly informed service. I was not rushed into making my final choice and ultimately made the right choice of recliner. Happy shopping experience.
1 comment
Customer ServiceThe Comfort Shop
Hi Lels. Thanks so much for your feedback and 5 stars! - we can't ask for more than "great product great service" - enjoy your lovely new Recliner.
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DeborahSydney, NSW
- 2 reviews
Excellent Customer Service
I purchased the Hypnos and a recliner, done online as I couldn't get to the store. I emailed before moving and David was wonderful with quick replies. He organised a quick delivery as he knew I was taking very little to the retirement village. Matt was also very helpful with colors. The delivery guys showed me how they worked. It was lovely not having to unpack and assemble like most places. Ty David and Matt, my bed is nice and comfy and exceptional quality.
1 comment
Customer ServiceThe Comfort Shop
Hi Deborah. Wow - thanks so much for your wonderful and detailed review! - the Crows Nest team are thrilled to hear your comments. Enjoy your new Hypnos Sofa Bed and Recliner! - lots of comfort there.
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Simply Great Service
I was looking for a double wall bed. The store manager explained all the different styles available and talked me through them. It was easy to make a decision thereafter. The guys who came to set the bed up were quick, efficient, polite and very professional. Altogether it has been a very pleasant experience.
1 comment
Customer ServiceThe Comfort Shop
Hello Michael. We pride ourselves on our service - so it is great to receive your feedback and 5 stars! - much appreciated. Enjoy your new double Wall Bed.
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Excellent quality beds, sales staff and delivery.
The Malvern store was excellent. Sales staff knowledgeable and bed quality excellent. The delivery guys were very good too. Overall a good experience. We went to many other shops selling beds but always came back to the Malvern Store.
1 comment
Customer ServiceThe Comfort Shop
Hi Steve. Thanks for your feedback and 5 star review - much appreciated -we hope to welcome you back to The Comfort Shop again one day.
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DavidSydney, NSW
Great service and great product
From the moment we walked into the store we had the full and undivided attention of Brad Daley the store manager. He was able to ask the right questions and point out the benefits of the various bed and mattress options. Brad was able to schedule a delivery date that met our needs and the delivery crew arrived on time.
We had one minor incident where the delivery truck accidentally damaged a neighbours fence gate assembly due to the narrow street, however Brad was able to follow this up and has put in place a repair schedule.
We are pleased with the bed / mattress and side tables and would recommend this product to others. Overall, well done.
1 comment
Customer ServiceThe Comfort Shop
Hi David. Thanks so much for your detailed review and 5 stars! We will pass this great feedback onto Brad and the Moore Park Supa Centa team. Enjoy your new bed and we hope to welcome you back to The Comfort Shop.
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Electric reclining chairSydney, NSW
Excellent product.
A repeat customer (3 items - 1 manual recliner, 1 electric and double wall bunks with lounge). Store well laid out. Excellent range of products. Assembly unnecessary. xxx xxx xxx xxx xxx
1 comment
Customer ServiceThe Comfort Shop
Hello Electric reclining chair. Thanks so much for coming back to The Comfort Shop once again! - we really value our past customers. Hopefully we can assist you in the future too - perhaps a bed base & mattress?!
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Footstool
The only reason I didn't give 5 stars is because it took a long time to receive my item. There was a hold up with the overseas supplier which was frustrating, however the staff at The Comfort Shop were very professional and accommodating through the whole process. Finally received our footstool and they delivered it for free to make up for the inconvenience. Very happy with the product.
1 comment
Customer ServiceThe Comfort Shop
Hi Donna. Thanks for the feedback - we're glad you're happy with your new footstool and our service. And sorry for the unforeseen supplier delay. We hope to see you again at The Comfort Shop.
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MarionGreater Melbourne (Metropolitan), VIC
Lafer chairs.
The lifter chair is just what was needed, especially as it rotates to allow easy access to both an activity table and a wheelie walker. The recliner suits my husband fine.
1 comment
Customer ServiceThe Comfort Shop
Hello Marion. We are pleased to hear your new Lifter Chair has been beneficial. Thanks for your 5 star feedback!
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Merri
- 2 reviews
- 2 likes
High quality product. Service friendly and accommodating.
Installer tried to erect cabinet as best he could but didnt carry parts such as longer shank footings. I have to source these and install myself. I would have expected installer to cater for this contingency
1 comment
Customer ServiceThe Comfort Shop
Hi Merri. Thanks for taking the time to give us your feedback - we're glad you are happy with your new Wall Bed and our service. We understand the Wall Bed installer offered to help with a solution fo... Read more
r your unique wall & floor situation - he is still happy to assist you with this.Similar opinion? Write a review on ieatwords.com.au!
Happy customerNew South Wales
The Comfort Shop definitely lives up to its name! Hands down, the best bed I have ever bought!
I could not be happier with the products purchased or the advice given when choosing the right bed for my son. The bed frame is second to none and the adjustable headrest is perfect for medical needs, such as reflux, or if you just want to read comfortably in bed. I love how you can adjust the slats on the bed, to make it firm or soft. The overall quality of the bed frame and mattress is superb! The travel pillow is also amazing. The level of service and advice provided by The Comfort Shop was exceptional and spot on, right through to delivering and assembling our chosen bed. The store was easy to navigate. We will definitely be back! Thank you!
1 comment
Customer ServiceThe Comfort Shop
Hello Happy customer. Wow - thanks so much for your detailed feedback and 5 stars! - we're thrilled you are so pleased with your new bed and our service & delivery. We look forward to welcoming you back again.
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LizzySydney, NSW
Great product, excellent service
Love our new wall bed / desk.
Gentlemen at the store were very helpful, with both products and installation organisation. Response to questions was quick and polite. Have already passed on recommendation to several friends
1 comment
Customer ServiceThe Comfort Shop
Hi Lizzy. Thanks for your feedback and 5 stars - we are glad you are happy with your new Wall Bed and our service - thanks for the recommendations, too! We hope to see you again.
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DogwalkerIllawarra, NSW
- 5 reviews
- NSW, Moore Park
- Verified customer
Great Products and Service
My wife has been using an Ergo electric bed for the last 3 years and I decided I would like one as well. Went to the easy to use website and emailed a couple of questions. Very prompt response provided with an attached quotation which looked good to me so I placed an order and paid by direct credit. Did not receive any acknowledgement of my payment so I phoned to check receipt (this is the only reason why I did not give 5 stars) which was then confirmed. Shortly thereafter I received a phone call regarding a delivery date which was only 4 days away. Bed delivered and installed on time and delivery persons were quick and friendly. This is the third time I have purchased products from The Comfort Shop and I highly recommend them.
1 comment
Customer ServiceThe Comfort Shop
Hi Dogwalker. Thanks for your repeat business - and for your detailed feedback - much appreciated. Enjoy your new bed and we hope to once again welcome you back to The Comfort Shop.
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PeterSydney, NSW
- 2 reviews
Very comfortable leather couches
Recently purchased 2 leather couches from Crows Nest store. David in the shop was extremely helpful without being pushy. This is the second time we have purchased from here and would recommend this store.
1 comment
Customer ServiceThe Comfort Shop
Hi Peter. Thanks for coming back to The Comfort Shop - your feedback and 5 stars are greatly appreciated. Enjoy your new Recliner Lounges!
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Questions & Answers
Janeasked
I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?
1 answer
Customer ServiceThe Comfort Shop
Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you
Sue NSWasked
My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.
1 answer
Customer Service O.The Comfort Shop
Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.
Jahairaasked
I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?
1 answer
Customer Service O.The Comfort Shop
Hi Jahaira, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.
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Customer ServiceThe Comfort Shop
Hello MemyselfandI. Thanks for such a well rounded review! Your detailed feedback and 5 stars is greatly appreciated by us all. We do pride ourselves on our service and quality products - enjoy both y... Read more
our new Recliner Chair and Wall Bed. We hope to see you again.