??!

Reviews

4.8

343 reviews
5
(303)
4
(35)
3
(0)
2
(2)
1
(3)
  • Product Quality
    4.9 (102)
  • Return Claim MadeYes (0) · No (106)
  • Warranty Claim MadeYes (2) · No (104)
  • Product Appearance As advertised (94%) · Not as advertised (6%)
  • Customer Service
    5.0 (97)
Previous
Next

Reviewer Photos & Videos

Peter

PeterSydney, NSW

  • 2 reviews

Very comfortable leather couches

published

Recently purchased 2 leather couches from Crows Nest store. David in the shop was extremely helpful without being pushy. This is the second time we have purchased from here and would recommend this store.



1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Peter. Thanks for coming back to The Comfort Shop - your feedback and 5 stars are greatly appreciated. Enjoy your new Recliner Lounges!

If you're looking for a wall bed, you need to visit The Comfort Shop

published

When buying something a little out of the ordinary like a wall bed, it really pays to see what your choices are like up close.
The Comfort Shop is the best place to do this. I was taken through the floor models, each one well demonstrated, so by the end I had a good idea of what I wanted and even some ideas for the future.
Getting the delivery and installation planned was also incredible straightforward, turning what I thought would be the hardest part of the process into the easiest!

Their first class customer service is what will bring me back when the time comes!



1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

This is the third time over 18 years that we have purchased Lauffe recliners.

published

The service was excellent from start to finish.We purchased the chairs with no fuss, scheduling in a perfect delivery time and date. The delivery went as planned, the chairs unpacked and checked by two very polite delivery people. If only all transactions were so seamless. Great shop so helpful.

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Mary. What lovely feedback for us to receive - thanks so much for your repeat business over many years - we value our past customers greatly. Enjoy your new Lafer Recliners - and we'll see you again we hope.



Furniture Shops

Find out how The Comfort Shop compares to other Furniture Shops

Know better, choose better.

Compare all
Roy D

Roy DSouth East Queensland, QLD

  • 3 reviews

Great, product, service & price

published

Identified on line, called store to confirm in stock. Arranged to call at shop and complete purchase. Delivered promptly.
Great transaction. ( unfortunately I need 10 more words to complete the review!)

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Roy. Thanks for your kind review and 5 stars! Much appreciated. Enjoy your purchase from The Comfort Shop (and sorry about the min. word limit).

Charles

CharlesGreater Melbourne (Metropolitan), VIC

WOW what a comfy bed

published

Excellent website and efficient staff
Free parking on site - just phone that you're coming and they put down a bollard
Great range of beds - we got the Dorsal slat bed - clean and fresh Scandi lines although it is Italian
We bought a slightly bigger European queen size - latex mattress
Pretty light and easy to adjust and manoeuvre
Excellent Italian craftsmanship
Delivery and assembly was included in price
Much better price and product than the big chains or dept stores offer

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Charles - wow - thanks so much for your detailed, positive review & 5 stars! We really appreciate the feedback. Enjoy your new Posture Slat Bed Base and Pure Latex Mattress - and we hope to see you again.

Shirley Stevens

Shirley StevensGreater Melbourne (Inner), VIC

Love this store

published

I spied the product I wanted from the window display. The store had many beautiful items. I love the chair I purchased and it looks great in my room. I would recommend the Comfort Shop to my friends.

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Shirley. We are so glad you spotted your new Recliner in our window! Thanks so much for taking the time to give us your lovely feedback and 5 stars - enjoy your new chair.

Lollisoft beds are great!

published

We knew what we wanted and service was excellent
(as was the phone call the previous day)
Beds were installed by recommended installer who worked very efficiently.
Bunks are well made and safe. Very happy!

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Country client

Country clientNortheast, VIC

Great service, excellent communication

published

Impressive product selection. Excellent customer service and communication from staff. Assembly instructions were doable. Allow plenty of time to assemble. Organised delivery to a country town. Less styrene please.
Happy customer

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Country client. Thanks for taking the time to give us your feedback - much appreciated. We're glad you are happy with our products, service and delivery to your town. We hope to welcome you back to The Comfort Shop one day.

Vanda

VandaSydney, NSW

Great lifter chair

published

The store was well set out the staff were so good. They delivered and set up the chair and took all the rubbish with them
The electric lifter recliner is amazing

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Vanda. Great to hear you're very pleased with your new Lifter Chair - thanks for taking the time to give us your feedback and 5 stars!

Furniture Shops

Find out how The Comfort Shop compares to other Furniture Shops

Know better, choose better.

Compare all

Comfortable shopping

published

The store invites one to come in and look around. There are many products on display and we were encouraged to sit in and feel the comfort of as many chairs as we wished. When we decided, purchase and delivery were easily arranged.

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Judy. Thanks for the lovely feedback and 5 stars - much appreciated. We will pass your comments onto the team at Moore Park Supa Centa showroom. Enjoy your new Recliner!

RAVR

RAVRSydney Surrounds, NSW

  • 2 reviews

For smart solutions to space problems ..

published

If you’re looking for practical and elegant solutions to furnishing small/awkward spaces, especially sleeping areas, I strongly recommend a visit to the Comfort Store. The customer service is first class and proactive and our experience was completely satisfactory from selection to installation.

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello RAVR. Thanks so much for taking the time to give us your kind feedback and 5 stars! We do like to help customers with space-saving solutions! Enjoy your products from The Comfort Shop.

Phil_Sharon

Phil_SharonSydney, NSW

Supreme service

published

We have bought a number of items from David and Matt over the years and we keep going back because of the exceptional quality of the merchandise and more importantly the phenomenally great service we receive. We are careful buyers and David and Matt have been extremely patient with us and are genuinely interested in us achieving our goals, offering a lot of sound advice emanating from a deep interest in our long-term happiness. I have no hesitation recommending the Comfort Shop.

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Sharon

SharonSydney, NSW

I love my new chair. Gorrgeous colour, fab neck and lumbar support and modern style

published

The sales guy was extremely helpful. He showed me the different style chairs and how they worked. The choice of colour and fabric available and wasn’t too pushy but was helpful and had fabulous customer service skills. I love my chair

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Sharon - thanks so much for taking the time to give us such lovely feedback and 5 stars! Much appreciated. We are so glad you are happy with your new Recliner Chair - enjoy!

know

knowVictoria

  • 3 reviews
  • 1 like

Wow factor

published

This is seriously a Wow piece in our apartment, it’s picture perfect and the quality is truly outstanding, thank you to the staff for making the purchase to installation easy.

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi know - thanks for that really great feedback and 5 star review! - we're so glad you are thrilled with your purchase and installation. We hope to welcome you back to The Comfort Shop.

High quality product

published

It was a wonderful experience buying our pull down Italian wall bed from Mathew.
There was a huge range and we were pointed to a bed that was ideal for our needs.
We used a recommended installer, who new the best ways to assemble the wall bed, quickly and with no mess afterwards.
Overall a great product and installation.

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Murray W. Thanks for your 5 stars and detailed feedback - much appreciated! We will pass this on to the Fortitude Valley showroom team. Enjoy your new Wall Bed - they are a great space saving solution!

Furniture Shops

Find out how The Comfort Shop compares to other Furniture Shops

Know better, choose better.

Compare all
David L.

David L.Perth, WA

Excellent Bed

published

We were very happy with the store layout and service. The latex mattress and slats support purchased have turned out much better than expected. It’s all very comfortable and it arrived within 2 weeks as expected.

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi David L. Thanks for your review and 5 stars - much appreciated. We're glad you are pleased with your new bed and our service - enjoy your comfy new mattress and bed base.

Mel

MelSydney, NSW

A very comfy bed

published

I don’t usually write reviews but I had such a positive experience I thought I should. The salesman was really friendly and helpful and the bed is the most comfortable I’ve ever slept on. I love the design and look of the bed too. This shop lives up to its name.

1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Mel. Thanks so much for taking the time to give us your feedback and 5 stars! We appreciate it very much. Enjoy your comfy new mattress and bed base.

Linz

LinzSydney, NSW

  • 3 reviews

Prompt and Efficient

published

Having purchased a bed suit with memory foam last year, I was keen to incorporate the optional drawer units under the bed frame. The Crows Nest staff once again, were exceptionally helpful and assisted in exactly what I needed.
The delivery team gave me 30 minutes pre warning of their arrival, and the installation took less than 10 minutes.
The drawers units are an ideal extra, and make great use of the available space for storage.
Thanks again Comfort Shop.

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello Linz, Thank you so much for your kind feedback and 5 star review! The delivery team and Crows Nest showroom staff appreciate it very much. Thanks for coming back to The Comfort Shop!

MBP

MBPSydney, NSW

Premium quality beds

published

The product is superb and the staff service matched. Product knowledge, clear and accurate communication, consideration and care. Delivery as agreed, installation perfect. I would recommend Comfort Products without reservation.

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello MBP. That is a lovely well-rounded review! Thanks so much for your 5 stars and for taking the time to give us your feedback - much appreciated. Enjoy your new bed!

LGC

LGCSydney, NSW

Husband very happy with leather recliner.

published

Satisfied with product - electric reclining armchair - in terms of the leather quality and shade, and delivery time. No assembly required. Helpful assistance in shop. A very pleasant experience. Had looked on line before going to shop and looking at a floor model, so process was easy.

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello LGC. We are pleased to hear you are happy with your new motorised Recliner Chair! Thanks for your 5 star review & feedback re our showroom service & delivery / assembly process too - we appreciate it very much. Enjoy the Recliner!

Page 3 of 18
See all The Comfort Shop reviews

Questions & Answers

Jane

Janeasked

The Comfort Shop

I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you

Sue NSW

Sue NSWasked

The Comfort Shop

My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.

Jahaira

Jahairaasked

The Comfort Shop

I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Jahaira, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.

Get an answer from our members and The Comfort Shop representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.