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NSW, Crows Nest, NSW, Moore Park, VIC, Richmond, QLD, Fortitude ValleyReviewer Photos & Videos
Sue Central Coast
- 2 reviews
So in love!
From my initial contact by chat on the Comfort Shop website to Alan setting it all up for us we had nothing but great service and advice. Patrick and Matt were both so helpful. At the Crows Nest store Patrick happily showed us all the options without pressuring us. Now that we have the LG 01 installed we couldn’t be happier. Alan did a great job and nothing was a trouble.
You won’t regret popping into the Comfort Shop for great ideas, service and their expertise.
1 comment
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Excellent product and service
Excellent product as this was a second purchase. There was a delay in my plans and the company allowed me to keep the bed in storage for a significant length of time at no cost until I was ready for delivery. Very helpful sales staff.
1 comment
Customer Service O.The Comfort Shop
Hi Mike. Thanks for coming back to The Comfort Shop - we are glad we could help. We very much appreciate your feedback and 5 star review! We hope to see you again.
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Exceptional Service and product
It was an absolute pleasure to deal with David and his team. Their extensive knowledge of their products and brilliant customer service made the experience of purchasing a wall bed so easy. The delivery team were on time, friendly and efficient. The product quality is excellent and I wouldn't hesitate to recommend The Comfort Shop, Crows Nest.
1 comment
Customer Service O.The Comfort Shop
Hello Allycat. What a fabulous review for our customer service, delivery team and our Wall Beds! - thanks so much. Everyone will be very pleased to read this. We hope to welcome you back to The Comfort Shop.
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marinaSydney, NSW
- 2 reviews
Excellent customer service and extremely beautifully designed products
Well designed products had caught my attention as I was walking pass the store. I was then immediately approached by the Sales Person who was extremely attentive and the whole concept has worked really smoothly and efficiently. Very accommodating and extremely approachable service.
1 comment
Customer Service O.The Comfort Shop
Hello Marina. Thank you so much for taking the time to give us your wonderful feedback and 5 star review - much appreciated! We pride ourselves on our Customer Service. Enjoy your products from us.
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BillSydney Surrounds, NSW
Fantastic product
Store was easy to navigate and the service could not of been better. We have dealt with the Comfort Shop on several occasions over many years and have had several products from them all are very high quality, no complaints.
1 comment
Customer Service O.The Comfort Shop
Hi Bill. Firstly - thanks for coming back to The Comfort Shop - we love to see our valued past customers come back. And secondly - thanks for taking the time to give us your kind feedback and 5 star review! Much appreciated.
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Brilliant! Love it.
The Comfort Shop website is informative with good descriptions and videos. The Richmond shop is well laid out with good use of space that enables one to freely inspect all items.
1 comment
Customer Service O.The Comfort Shop
Hi Simkins. Thanks so much for your 5 star rating and feedback on our website and Richmond showroom - good to hear!
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LaurieSydney, NSW
- 2 reviews
Very good customer service both in store and after sales
Product delivered on time and without any hassles. Good follow up service. Staff in show room at crows nest and delivery crew were all very personable and attentive. Happy to recommend The Comfort Shop.
1 comment
Customer Service O.The Comfort Shop
Hello Laurie. Thanks for taking the time to give us your feedback and 5 star review! - the delivery team and Crows Nest showroom staff appreciate it very much! Thanks for recommending us...
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NickSydney, NSW
- 2 reviews
Quality products, fantastic delivery service
We purchased a bed and mattress and bedhead and found the sales staff to be helpful and informative. The bed is just what we wanted, but the highlight was the delivery. They went out of their way to ensure everything was setup how we wanted it, they removed the rubbish and generally made it all very pleasant.
1 comment
Customer Service O.The Comfort Shop
Hi Nick. Thanks so much for your feedback and 5 star review! - we will be sure to pass this on to all concerned of course. Enjoy your new bed and we hope to welcome you back again one day.
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Excellent products and service
The products and service in store and after sale from the Comfort Shop have been excellent. We had a problem with one of our recliners and they arranged for it to be promptly fixed.
1 comment
Customer Service O.The Comfort Shop
Hi Andrew. Thanks for taking the time to give us your feedback and 5 star review! We hope you enjoy your comfy new Recliners for many years to come.
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Renee DSouthwest, VIC
- 2 reviews
Great to shop with so helpful
The helpful people at the Richmond store eased us through all our options and were so very accommodating. Will definitely be buying from here in the future. The latex mattress we bought is so comfortable, everything I had hoped for.
1 comment
Customer Service O.The Comfort Shop
Hello Renee D. Thanks for your kind feedback and 5 star review - the team at our Richmond showroom appreciate it very much. We are sure you will enjoy your new Latex Mattress for many years to come - we look forward to seeing you again one day.
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RichardSydney, NSW
Sold, wouldn't consider other brands
The store was easy to navigate and find what you want but online it's difficult.
Very satisfied with the range of products and quality to suit our needs.
Very satisfied with the bed bases and mattress we bought.
Both David and Matt are very helpful, knowledgable and professional.
1 comment
Customer Service O.The Comfort Shop
Hello Richard. Thanks for your 5 star review and great feedback re our service and showroom and products - the Crows Nest team appreciate it very much. We look forward to welcoming you back again one day.
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Great products, very helpful and friendly staff
We were looking for a solution to our 2nd bedroom in our apartment and found the perfect solution in a wall bed. The Ulisse double wall bed we purchased is just what we were looking for and it looks great. It has given us so much more room in our bedroom and is so easy to use.
David the Store Manager was very helpful and professional, nothing was too much trouble and the installation process by Alan was fantastic.
Great products and great quality.
1 comment
Customer Service O.The Comfort Shop
Hello Robert and Christine. Yes - the Clei Italia Wall Beds are great - easily creating space and a very comfy guest bed. Thanks so much for your 5 star review and your feedback re our products, service and installation process. Much appreciated.
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Excellent Service and Product
We have been looking for a guest bed for a long time and found the advice and the product quality very appealing. Ron assisted us and helped us to make a decision in a very professional manner. Delivery and setup was excellent. When folded away the 'Ulisse' bed takes up very little space. We are very happy with our decision
1 comment
Customer Service O.The Comfort Shop
Hello Manfred. We're thrilled to hear you are very happy with your new Ulisse Wall Bed - they are compact and comfy! The Fortitude Valley team appreciate your 5 star review & the kind feedback re service and delivery. Enjoy your new guest bed!
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Liz G.Sydney, NSW
- 2 reviews
Excellent products and services
We were impressed with the range and quality of the products available. The staff were very knowledgeable and helpful in the selection of our sofa bed. The delivery/installation process went very efficiently and smoothly.
1 comment
Customer Service O.The Comfort Shop
Hi Liz G. Thanks so much for your 5 star review and feedback about our range and service and delivery process - we do appreciate it. We're glad you're happy with your sofa bed. We hope to welcome you back again one day.
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Daniel Raux-CopinSydney, NSW
Great Sofa Bed.
Exactly what we were looking for. Very easy to use and great quality sofa bed.
David the store Manager is fantastic. He knows very well about his products and is very helpful.
1 comment
Customer Service O.The Comfort Shop
Hi Daniel. The Bed Sofa is a popular product - and David is popular too! Thanks so much for your 5 star review and feedback - much appreciated.
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Happy host.Sydney Surrounds, NSW
My Ulisse wall bed has given me an extra room at a fraction of the price.
I have a third bedroom! My yoga studio is now superbly comfortable bedroom that folds away with the touch of a finger. I don't even need to move my meditation mat.
1 comment
Customer Service O.The Comfort Shop
Hello Happy host. We love our Wall Beds and we're glad you do too! - they certainly do create space. Thanks for the 5 star review and the cute photos - puppy looks happy with the room set up and I can... Read more
see you have one of our Lafer Recliners in the room also! Enjoy your Wall Bed and your yoga. Namaste.Similar opinion? Write a review on ieatwords.com.au!
SteveSouth East Queensland, QLD
Great quality products & Great service
We bought a fold out leather sofa lounge and a split queen bed. We are really happy with the first class quality of both items. Communuication right through to delivery was very good.
1 comment
Customer Service O.The Comfort Shop
Hi Steve. Thanks for your feedback and 5 star review - we will pass onto the team at Fortitude Valley showroom. We're glad you are happy with all your products and the delivery process. Enjoy your new beds!
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David HardingSydney, NSW
Excellent service and superior product
Premium quality wall beds displayed and demonstrated well. Sales process was relaxed and informative. The post sale product delivery and installation service was excellent. Extremely happy with the whole experience.
1 comment
Customer Service O.The Comfort Shop
Hello David. Thanks for taking the time to give us your kind feedback and 5 star review - the Moore Park team appreciate it! Enjoy your new Wall Bed and we hope to welcome you back again.
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DeniseSydney, NSW
Very happy
The Comfort Shop was well laid out and we were given space to browse on our own before the sales person approached to supply information. David was extremely helpful and had a thorough knowledge of the products. He was friendly not the least bit pushy. Purchase of the bed and mattress was easy and delivery when promised with careful and helpful delivery people. We are very happy with the service and the items purchased.
1 comment
Customer Service O.The Comfort Shop
Hello Denise. Thanks so much for all that wonderful feedback and your 5 star review! We do appreciate it so much. We're glad you enjoyed our showroom and service and delivery and products. We look forward to seeing you again.
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KirstyCentral Highlands and Goldfields, VIC
Chair
I was able to view the chair at my friends, so all my dealings were over the phone. Was very satisfied with the purchase and the ongoing updates as to the delivery time.
1 comment
Customer Service O.The Comfort Shop
Hi Kirsty. It's great when a friend can recommend a product, isn't it. Thanks for your feedback and 5 star review - much appreciated.
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Questions & Answers
Janeasked
I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?
1 answer
Customer ServiceThe Comfort Shop
Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you
Sue NSWasked
My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.
1 answer
Customer Service O.The Comfort Shop
Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.
Jahairaasked
I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?
1 answer
Customer Service O.The Comfort Shop
Hi Jahaira, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.
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Customer Service O.The Comfort Shop
Hello Sue. Wow - thank you so much for your very kind feedback and 5 star review! The Crows Nest team are thrilled with the feedback and very happy to hear you're in love with your new LGM01 Wall Bed ... Read more
- they are amazing! We are sure your guests will be impressed too. We hope to welcome you back to The Comfort Shop.