My daughter bought a dress and went to return 20 days later unworn with receipt. Shop woman was rude,shouted at my daughter and said NO REFUND NO EXCHANGE GO AWAY.

The girl ordered the wrong colour for me, then the wrong size. No one contacted me as promised. I have to come down to the store for a few times and every time I got a different answer. And I ask for a refund, its been 3 months now, no reply, no contact, nothing!! Worst experience ever!!!

They did not deliver our dress when promised, we had to go to store and were given a replacement dress bacause wear date was upon us. They gave us a second hand dirty dress. No apology, rude and unresponsive staff

I bought a beautiful formal dress as I was becoming a godmother. I put the dress on and as soon as I got into the car to leave our house the dress split at the stitching and I couldn’t wear the dress. The sales girls at Top Ryde said there was nothing they could do and write an email to head office. I wrote numerous emails to head office and never received no reply. I have been a long time customer and have bought many dresses in the past. I am so disappointed that I have been treated so badly.

SHAME ON YOU DOLLHOUSE
You are nothing but empty promises with the absolute worst experience.

To say I have had the worst experience will be an understatement.
Three days before my engagement party, we were told that our dress is not ready and will not be ready until another month.

I cannot even express the level of our stress at the time and was only offered the bare minimum support as the Melbourne Owner was leaving the business and could not care less about her customers.

I do not recommend dollhouse Melbourne or Sydney. Worst customer service, worst experience.

Saree who served me while I was in store was the most amazing sale person, she was very helpful and would recommend anyone to go and see her TOP RYDE STORE, I would like to thank her for all she did for me on the day. I was so happy with everything she done for me and most beautiful customer service she made you feel very welcome and like a princess in her store. SHE SHOULD BE THE MANAGER BEST PERSON EVER.

Abysmal - nowhere did it state the robe need to be made. Received email on March 17 stating it was being express post - still waiting.... it hasn't even been made yet

Poor/ no communication by the store despite numerous follow ups requesting ETA & tracking + a receipt from a phone payment.

Just over a week since purchase (when a 3-4 delivery time was advised) a team member reached out, apologising for lack of communication and assisted in getting the dress shipped in time for the event — providing tracking that same day and delivered the next!

What was initially a very stressful purchase was resolved upon the managers return and we were super greatful as her assistance to speed up the delivery allowed us to get the dress altered for a perfect fit!

When purchasing from the store I would allow an two weeks min out from the event just in case a similar experience is had.

I got ripped off by the Dollhouse and was ignored so then I found this FB page 'The Dollhouse Dress XOXO Disasters' and it turns out it's not just me it's a lot of other girls too and the Dollhouse Management Team just ignores everyone and people keep getting scammed, so hopefully one day karma will get these scammers.

Their service is crap. Ordered dress in April which should have arrived in September it's now November and the garment is incorrect.
No attention to detail, lack of communication with their overseas supplier. Seriously, worst shop I have ever been too. I have no faith and cannot trust anything they tell me.

Omg I am so happy with my product from dollhouse castle hill, it fits perfectly . I can not even believe how incredible the staff were they were so helpful they gave me an amazing price all they wanted was for me to look my best at my event I would for sure be stopping there the next time I have an event

I ordered a custom dress for my event. I went into store to try it on and organise any alterations needed. The dress that arrived was not the dress ordered. Staff members were rude and unhelpful. I’m still in the process of trying to obtain a refund 3 weeks out from my wedding. The entire process hasn’t been extremely difficult and I still have yet to speak with the manager to obtain a resolution. I don’t recommend shopping here, especially if it’s for your event, it’s not worth the headache.

You might think it would be risky buying a dress from a website and over the phone without even seeing it. But The Doll House were super helpful and the Portia & Scarlett dress I bought was stunning. I did have to swap the first dress sent because the style didn't suit, but the second came a few weeks later and was perfect. Great customer service by the girls at the Bexley store.