The Good Guys Kitchens

Don't do it. It seemed like an economical cheap option at the start. They told us we would save money as the cabinets would be custom built in NSW factory and delivered to our house in Balwyn North. From the start the service was bad as we were given poor advise about where to positioned our bench top. The installers were just as bad.. Once they have your money they will tell you it's your problem. We read the bad reviews but rationalised that only the minority of customers are writing to complain where the majority are the happily silent. Don't get suckered in. I think where they really fall over is the money hungry installers who won't help you with the slightest problem post installation.

I purchased refrigerator from Maribyrnong good guys. The salesman was good and very friendly.
Even delivery guys was perfect. He was delivering it bit late but very good service. They are really good.

Handles have rusted, cupboards didn’t align, the fridge space is way too short for a large fridge. The soft cupboards have fallen off 50% off cupboards in less than 2 years and had to make significant unexpected changes with the builder that stuffed up the electricity access. When you contact them they don’t call you back and they disregard your complaints despite when they sell you the kitchen they tell stress the quality of the product

Extremely happy with kitchen however after sales service does does not exist over half a dozen phone calls not returned contacted the good guys which is who we went through to order the kitchen still no luck finally got through and was told that the doors I wanted were $50 each that was find $50 for a courier Was told that I could not pick the doors up myself so I accepted that but then I was told $50 for administration fee that was ridiculous I was told in no uncertain terms take it or leave it

11 weeks. No kitchen. Tenants pulled out of rental agreement. Who could blame them. Cancelled contract with supplier. Tried to, illegally, hit me up for $800 cancellation fee. Astonishing! An organization at war with itself. Sales, design and manufacturing blaming each other for the failures of their internal culture and who are openly contemptuous of their customers. Sadly, from my experience, a fairly standard Australian management model.

The kitchen is very nice and we really like it. Our only negative was waiting for missing or damaged parts to be delivered too long after the first installation. This caused us to wait for the complete kitchen and have more days off work for the missing parts to be installed.

We are extremely happy with our new kitchen. Extremely function! I would recommend your company to my family and friends.

Worst experience ever! Wish I had seen these reviews before we decided to get outlet kitchen done with them. Terrible customer service and were very rude on the phone. 18months later and the kitchen is still not finished. They set you up with a trade company to install the kitchen then take no responsibility when the job is not complete. Wish I could have given 0 stars. Would recommend to go elsewhere for a kitchen.

From measuring to installation, everything was wrong, after the installation the cabinets measurements was wrong, no customer service, no one know what is happening. Don’t give your money to them, go somewhere ey

Any savings made by using this company are gone when the kitchen arrived damaged and with parts missing. I have now been waiting an additional 4 weeks for my kitchen to be completed and I still haven't been given a date. I have a number of trades now on hold until the kitchen has been installed. Very Disappointed. Lots of apologies but no action. Use a local company that you can deal with face to face. I trusted the association with the Good Guys. What a mistake.

In March 2013, Canberra Fyshwick store had an opening of Good Guys Kitchens. I stupidly paid $2000 to keep approx 4.6 metres of white Silestone at their introductory cost. Since then, I have tried numerous times to get that deposit back but never had a response of any sort, despite all the promises that a manager will call me. I then chased the money through their complaints site on their webpage. I was dealing with another fellow who seemed helpful - until I asked why I was only refunded $899. I had never commissioned a kitchen, just holding price on the granite. They have stolen $897 saying it was a cancellation fee?

The initial meet and design was great but we have now gone 10 weeks without a kitchen. It is one mistake after another, plans were changed without notice, cupboards installed not to the plan so appliances didn't fit, they have no interest in helping because they demand 100% payment before installation. When they did come out to fix things, it was a poor attempt. The end price was thousands over the quote and the job over all is poorly done. The product seems to be good quality (time will tell) but the stress and hassle of it all is not worth it. Go somewhere else. They seem organised at first but its all down hill after you sign up.

We had our new kitchen by kitchen group, introduced through good guys kitchen. Still so confused about the relation between kitchen group and good guy kitchen. But one year after our kitchen was bulit, one of parts on the cabinet was broke. We contacted kitchen designer who confirmed the kitchen has life guarantee and gave us the contact number and person of kitchen group. After we called him a few times, he promised to call back to arrange, but nothing happened. Last time when we called tel:07 3440 8400 and was told she will let this guy know and give us call, again nothing happened. So disappointed and next thing we will try to go to good guy kitchen and see if anyone can help. So unprofessional kitchen group/ good guy kitchen.

We are building a new home and I have been researching kitchens. The 2 staff members in the kitchen installation section at Good Guys Erina were very helpful. One lady was fairly new to it, but still very helpful and she was well supported by a very experienced lady. I was left with the impression of very friendly and honest assistance and when we are closer to the point in the build of final planning of the kitchen I will go in to them again and arrange it.