Panasonic sound bar wont power on 4 months old returned item for exchange or refund GOOD LUCK good guys would NOT do either item had to go for repairs then could not give a time frame of a pick up wow very bad service never again take my money happily its got a 12 month warranty not happy jan

For all consumers thinking of using the Good guys online service this is our experience.
Ordered an Oppo phone online....money debited.. confirmation email sent to us.....Two days later order rejected. Rang closest store as per web instruction. Was told credentials did not pass.
Rang Help desk who claimed this cannot ever be the case..... Visited store who claimed help desk are basically an independent team who " wouldn't know".

I love my new washing machine. Ordered premium delivery so my old machine was removed and new was installed. Everything went smoothly and I’m very happy ordering with Good Guys.

Should be changed to badguys, terrible staff, no respect to customers down right arrogant. These people love it when you cancel items so they can charge you a fee! Will never shop here again

Shopped online as the item was not available in-store. Once ordered, the Item not available for pickup, delivery to my door being the only choice. Paid for it then the local store called me within an hour. Why are they getting involved? E-mail received advising that my item is on the way
“ WEBADMIN Door to Door Delivery WEBDEL” supposedly from the Eastern States warehouse and I’ll be advised when the driver is coming. Yeah right!

Item gets sent to my local store and they send it to a store 76km away.

I contact the distant store and yes they have my item but have no idea why.

The Good Guys online ordering system and website is so screwed up, even their staff agree that it’s messy.

If you order online be prepared for a merry dance around.

I had two orders cancelled after being placed online. No correspondence, just did not arrive. Then had go into store and sort. Plus time spent on phone ringing customer service to find out what is going on. So now that have over $2000 of my money, I have appliances, and I am waiting for a refund after being told many different stories.

Ordered an item online for a store pick up but item was not available even tho I received the confirmation email. Had to collect at their other store which was much further away and paid additional transport cost.

Excellent service and fast delivery (next day in my case). It's the only company I've found that delivers during the weekend which is fantastic for people working during the week

Gave me a great price on a fridge,
I bought it and it was delivered the next day.
I had the fridge delivered the next day and the old one was taken away for a small fee.

I bought a kitchen aid food processor three months ago and it still has not arrived.

I have constantly emailed them, asking when my order will arrive. Kept getting told they would find out for me. Still nothing, three. Months. Later. $250 and $10 delivery later.

Do not buy from them

I was originally going to buy from harvey norman but decided against it as I hate their ads on tv. However biggest regret ever

My fridge died. I needed another in a hurry. The site offered next day delivery. I ordered a fridge and paid for it. Later that day they emailed saying they didn't have it in stock. The website said it did. I called to sort it out and was put on hold for 15 minutes. Then, they told me not only was that fridge not in stock, but they wouldn't have more for over a month.

I expressed my displeasure as I had food in the old fridge that needed cooling immediately. They said they could offer me a refund in the same manner I paid...except that the refund would probably take up to a week. I told them I needed this money to buy another fridge. No real apology, just, "Unfortunately that's how long it takes".

Never using them again.

As below, wish i had checked reviews first. Ordered and confirmed product has not turned up; no phone call. After three calls to the listed store, now they advise me it is not in stock. Fridge has been emptied since7am and i have been waiting by the phone all day after taking time off work. People jsut don't have the time for this treatment.

Half my order arrived, no apology, just went ‘will send the other half’. They insist on a signature on pick up which means you have to wait home all day, or drive to the post office which defeats the point of on line delivery.

My several orders never turned up or have turned up late and damaged. Takes tons of effort to resolve issues. I'm overwhelmed with the poor service and support. Never again.