Our washing machine died unexpectedly and just out of an extended warranty, and the product had been originally purchased from the Good Guys so we called to discuss this. We were very lucky to speak to Chris! Chris spoke to us with empathy, understood our situation, was attentive, and looked after us from the front door until we left the store - with a new machine, and some other items too. Chris was knowledgeable with the products which we spoke about and was willing to refer on a couple of questions (rather than making up an answer as terrible sales people sometimes do). Chris is the kind of Customer Service expert that all businesses should seek out!

We buy all and any electrical appliances from the Marion store,extremely helpful staff,never pressured like some places,info if you need and want it.Wouldn't go anywhere else.Deliveries are always on time too.

The Good Guys sold an incomplete and faulty refrigerator in January and have refused to respond to requests for help for 4 months. The refrigerator is missing parts and was scratched and damaged upon delivery.

I get that perhaps there may be store by store experiences that differ, but there seems to be something pretty indicative of the company generally. This is in regards to the Gepps Cross store in SA. Ridiculously sassy counter staff, indifferent floor staff and hot and cold warehouse staff. They will get annoyed and frustrated with you if they have created a problem you need resolving. They will blame you when they can't tell you where the product you paid for is. It's really bizarre, like there's been a corporate memo they sent around telling everyone, 'don't sweat it, if they don't go to us they'll just go to JB Hi Fi, and they own us'.
Online delivery or click and collect is a dud. Don't expect reliable delivery estimates.

This is the best place so far I have attended. Even if I had an issue with my purchase they will always help out. I would totally recommend this place. Every time I went there always left there with a smile. From their product to the service. Thank you for your understanding I wish all the shop like have norwan and furniture bazaar had such service. Never been disappointed a special thanks to Ash who went above and beyond to help me out to finf a receipt that I couldn't find which actually wasn't her job. thank you all my special thanks to everyone for your friendly service all the time. Keep it up

I shop from good guys from years. They beat price and cheaper or competitive. Very good customer service. They offer insurance on products as well. Very good problem solving. Always recommend this business.

Very happy with my new Bosch under bench dishwasher and service from Good Guys. It is so quiet that I have to check to see if it is washing after I start it. It has a flat drawer at the top for cutlery of all sizes and the lift out cutlery basket has individual compartments to keep the cutlery touching each other and not being washed properly. I chose it as it was made in Germany and not like a lot of the other top brands now not made in their original country. It also came in black which I wanted.

Purchased the individual Westinghouse Fridge (WRB5004SA) and Freezer (WFB4204SA) with individual concierge warranties. The Fridge door will not open once closed - you have to wait for over a minute before you can open the door. The Freezer door is the opposite, it won't close unless you push it hard. Waiting 3 weeks for service and still no action.

The worst after sales service. Extremely rude staff. I had purchased a food processor a few months back from Good Guys and one of the jugs stopped working. The store staff checked for the defect and sent it for repair. I have called the store twice and spoke to their rude staff. They dont have an ETA, no one is willing to help and they dont want to check with the repairer for its status. The food processor being an essential item in the Kitchen we are without it for the last two weeks and dont know when it will be repaired. Would never recommend Good Guys to anyone specifically the Prospect Store

Brought a TV it blew up. The rude unshaven bloke that works there said I had to contact the manufacturer. Even when ACCC said the good guys are responsible to deal with warranty Not a 3rd party. Contacted TCL
For the 3rd time every time I rang it was like they forgot this was nearly 3 months ago haven't even received a sms ! So just shop online everyone it's easy and warranty is not a problem!
And don't have to deal with a bloke with a little problem.
Still waiting for my TV ! Should have brought a Samsung!
Online

very good customer service and always happy to help. price is great and will match any price. online order and pickup in store is great and on time. Thank you Ivan

went into Campbelltown (nsw) to get air con,10/01/2020 was talked into 3.5, it didn't do the job for small 3 bedroom house, had Panasonic come out to check, they told me that it is only for a bedroom, went into store, they said they would send a tech out to come see what size they should have sold, still not heard anything from them as i have been in to see them 4 time. Still nothing, so as far as service i don't think they know what that is.

I go in there because It’s close to work and home. Plenty of staff but nearly every time they are just standing around chatting and will look at you but not approach. Very disappointing

Good guys advertises extensively and often have decent deals. However, some stores have a serious lack of staff available to provide any service at all. The amount of times I have waited for service for help with the purchase of products is ridiculous. I will say this depends on the store. Frankston is not great for customer service and after waiting around for what felt like an eternity, we left. We went to the Dandenong store where we were served promptly and given time, information and real assistance. We bought a washing machine and very happy in the end.

Recently our fridge freezer had started playing up and everything starting defrosting & re-freezing every couple of days so off to buy a deep freezer and The Good Guys had just what we needed! We now have Ice cream again!!

Bought a fridge about february last year.
Paid for extended warranty and was offered three $20 vouchers a year.
Got the first one pretty promptly, the second only after several phone calls which included GG denying they had any responsibility for the scheme, now over a year and two reminders and no 3rd voucher.
We have practically furnished our house from GG, no more and lodging this, hope it hurts.