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Chris is the kind of Customer Service expert that all businesses should seek out!
Our washing machine died unexpectedly and just out of an extended warranty, and the product had been originally purchased from the Good Guys so we called to discuss this. We were very lucky to speak to Chris! Chris spoke to us with empathy, understood our situation, was attentive, and looked after us from the front door until we left the store - with a new machine, and some other items too. Chris was knowledgeable with the products which we spoke about and was willing to refer on a couple of questions (rather than making up an answer as terrible sales people sometimes do). Chris is the kind of Customer Service expert that all businesses should seek out!
Ordered a fridge freezer on line for next day delivery. Received a call a couple of hours later from the Robina store that the item was out of stock with no delivery timescales however the store has one in the showroom “but obviously you would need to come in and see it”, which we did. On arrival was told they do not sell off the store display and we couldn’t have it. Was told the message was actually “come in and look at something else”. It definitely wasn’t and why would I ? I was trying to buy online originally. The manager was as much use...as a chocolate fire guard. So now I have to wait five days to get my money back. I went straight to Harvey Norman and bought the exact model there. Well done Harvey Norman, lost customer permanently The (Not) Good Guys.
We buy all and any electrical appliances from the Marion store,extremely helpful staff,never pressured like some places,info if you need and want it.Wouldn't go anywhere else.Deliveries are always on time too.
Shame on the Good Guys
The Good Guys sold an incomplete and faulty refrigerator in January and have refused to respond to requests for help for 4 months. The refrigerator is missing parts and was scratched and damaged upon delivery.
I get that perhaps there may be store by store experiences that differ, but there seems to be something pretty indicative of the company generally. This is in regards to the Gepps Cross store in SA. Ridiculously sassy counter staff, indifferent floor staff and hot and cold warehouse staff. They will get annoyed and frustrated with you if they have created a problem you need resolving. They will blame you when they can't tell you where the product you paid for is. It's really bizarre, like there's been a corporate memo they sent around telling everyone, 'don't sweat it, if they don't go to us they'll just go to JB Hi Fi, and they own us'.
Online delivery or click and collect is a dud. Don't expect reliable delivery estimates.
This is the best place so far I have shop in Perth.!! From their friendly customer service to their product.
This is the best place so far I have attended. Even if I had an issue with my purchase they will always help out. I would totally recommend this place. Every time I went there always left there with a smile. From their product to the service. Thank you for your understanding I wish all the shop like have norwan and furniture bazaar had such service. Never been disappointed a special thanks to Ash who went above and beyond to help me out to finf a receipt that I couldn't find which actually wasn't her job. thank you all my special thanks to everyone for your friendly service all the time. Keep it up
Good customer business
I shop from good guys from years. They beat price and cheaper or competitive. Very good customer service. They offer insurance on products as well. Very good problem solving. Always recommend this business.
Very happy with my new Bosch dishwasher
Very happy with my new Bosch under bench dishwasher and service from Good Guys. It is so quiet that I have to check to see if it is washing after I start it. It has a flat drawer at the top for cutlery of all sizes and the lift out cutlery basket has individual compartments to keep the cutlery touching each other and not being washed properly. I chose it as it was made in Germany and not like a lot of the other top brands now not made in their original country. It also came in black which I wanted.
Worst Experience With A Company
I purchased via eBay a Dyson 300282-01 Cinetic Big Ball Absolute for $679.20 (RRP $849.00) - for 'click and collect'
After receiving confirmation email my order was ready, I went to collect from the Geelong store (roughly a 30min one-way trip) Once showing the staff the collection code email and my ID, they refused to hand the product over due to the name on the order being my partner. My partner and I share the ebay account. It is listed as a Shared account, but yet the store refused to hand the product over. We live at the same address, sha...re the same last name and still refused. If the product was shipped, there would be no issue in who was receiving the product as it is the same address. My partner was currently in another state, and I asked if they could Facetime where she could show her ID as she isn’t in the state. They denied this. I asked the employees what the next option was and they told me to buy in store but would not match the 20% discount code which was applied on eBay. I then said I will change the account details to reflect my name and purchase the unit again and the staff there would happily cancel the first order and issue a refund (funny how they are happy for me to give authority to cancel a 'Random' persons order). I then had a staff member stand next to me and watch me change the details on eBay and rebuy the exact same unit again making me out of pocket a total of $1,358.40. I then stood there and waited for the order to come through ‘The Good Guys’ system again. Once the order was received, she once again refused to hand the product over as the name was still reflecting my partner, even though she watched me complete the purchase and she could verify it was me She refused to give me any verification that the first order was cancelled in person and said she would email the email address on the eBay account.
GREAT SERVICE and Knowlegable
We have bought our cooktop, oven, exhaust unit, dishwasher, T.V, sound bar and floor fan from the Good Guys at the Erina fair over a period of time.
Lee who works in the electrical section is very knowlegeable and nothing is too much trouble. We had an issue with a faulty product and he went to the extra level to assist in making sure everything was sorted out.
The other staff are also very helpful and if don't know about a products or will get someone to help you.
We have taken their advice on what to buy and never been dissatisfied.
I c...annot not rate more highly the level of service we have experienced from all the staff at this store from the lovely ladies at the counter to the storeman who helps you put items in your vechile. Great service and would highly recommend them to my friends and family and anyone else I speak too.
Don't buy Westinghouse individual fridge and freezer .
Purchased the individual Westinghouse Fridge (WRB5004SA) and Freezer (WFB4204SA) with individual concierge warranties. The Fridge door will not open once closed - you have to wait for over a minute before you can open the door. The Freezer door is the opposite, it won't close unless you push it hard. Waiting 3 weeks for service and still no action.
Worst After Sales Service
The worst after sales service. Extremely rude staff. I had purchased a food processor a few months back from Good Guys and one of the jugs stopped working. The store staff checked for the defect and sent it for repair. I have called the store twice and spoke to their rude staff. They dont have an ETA, no one is willing to help and they dont want to check with the repairer for its status. The food processor being an essential item in the Kitchen we are without it for the last two weeks and dont know when it will be repaired. Would never recommend Good Guys to anyone specifically the Prospect Store
Warranty 3rd party bad
Brought a TV it blew up. The rude unshaven bloke that works there said I had to contact the manufacturer. Even when ACCC said the good guys are responsible to deal with warranty Not a 3rd party. Contacted TCL
For the 3rd time every time I rang it was like they forgot this was nearly 3 months ago haven't even received a sms ! So just shop online everyone it's easy and warranty is not a problem!
And don't have to deal with a bloke with a little problem.
Still waiting for my TV ! Should have brought a Samsung!
The reviewer stated that an incentive was offered for this review
Alexandria store is great
very good customer service and always happy to help. price is great and will match any price. online order and pickup in store is great and on time. Thank you Ivan
Staff very unhelpful, i have been in 4 times to store, number of phone call, still no help after 2 months.
went into Campbelltown (nsw) to get air con,10/01/2020 was talked into 3.5, it didn't do the job for small 3 bedroom house, had Panasonic come out to check, they told me that it is only for a bedroom, went into store, they said they would send a tech out to come see what size they should have sold, still not heard anything from them as i have been in to see them 4 time. Still nothing, so as far as service i don't think they know what that is.
Where is the service???
I go in there because It’s close to work and home. Plenty of staff but nearly every time they are just standing around chatting and will look at you but not approach. Very disappointing
Good guys advertises extensively and often have decent deals. However, some stores have a serious lack of staff available to provide any service at all. The amount of times I have waited for service for help with the purchase of products is ridiculous. I will say this depends on the store. Frankston is not great for customer service and after waiting around for what felt like an eternity, we left. We went to the Dandenong store where we were served promptly and given time, information and real assistance. We bought a washing machine and very happy in the end.
If i can rate negative 1 I would!
Paid for an extended warrant before 15 March 2015! My television broke down and they have it collected on 27th February. Repair company said the panel needs to be replaced and the panel is no longer available. I was told they need to send a quotation to insurance for something that doesn't exist anymore okay.
Finally a bit of light at the end of the tunnel and was told that they are looking at replacing it. Then when I called the following day to follow-up they told me that they are still waiting for the manufacturer to replace it before the...store decides to replace it. Again, they need couple of days to do that! The amount of stress they will put you through before you can even avail of the service that you rightfully paid for is not really worth it. I am not purchasing anything from this store ever again!!!!
Ice cream is melting...HELP!
Recently our fridge freezer had started playing up and everything starting defrosting & re-freezing every couple of days so off to buy a deep freezer and The Good Guys had just what we needed! We now have Ice cream again!!
concierge is a con
Bought a fridge about february last year.
Paid for extended warranty and was offered three $20 vouchers a year.
Got the first one pretty promptly, the second only after several phone calls which included GG denying they had any responsibility for the scheme, now over a year and two reminders and no 3rd voucher.
We have practically furnished our house from GG, no more and lodging this, hope it hurts.
Questions & Answers
Bought a Samsung tablet at the GG today.
Went for help with old tablet....which stopped working.
Was given bad advice and railroaded into purchasing new device .
My old tablet information was all down loaded without my permission.
Was never asked if l wanted to purchase.
I'm a pensioner ....and feel taken advantage of.....missinformed......railroaded....bullied....coerced into a purchase.....which l didn't need in the end .
This was a hard sell and borders on manipulation and deception to force a sale.
What can l do?
Thank you for ypur suggestions.
I went straight back to state my position .....Including how l felt railroaded....Infront of the store manager.
I was basically dismissed....On the grounds of encryption by samsung of the tablet....Of my name ownership and identity....Makies it impossible to return.
I politely explained how l felt whilst being railroaded ....And explained that it was not ok to take over...The way the sales person did.
To use my lack of technical knowledge. ...And help requiring inferior and vulneracle position....As well as failing to inform me of the cosequences if he went ahead with the transaction...... Or actually tell me that this is the point of no return...Or actually ask me if l want to go ahead with the purchase....Is railroading shoddy salesmanship.
This I would expect from a dodgy car salesman...But not from a reputable store ....Who call themselves
The good guys.
Is the information on encription actually true?
Has anyone else ever expeienced similar sales tactics?
Who could l contact above the floor manager.
I feel the young man needs to be educated......To stop this from happening to someone else.
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