Read also:
kogan 49 agora smart led tv review is ult-88 massage chair aldi bauhn tv 55 4k uprotein 100% whey hydro with enzymes fisher & paykel wh7560j2 review smith and noble airfryer reviewThe Good Guys Physical store (page 4 of 24)
Reviewer Photos & Videos
RosyFar North Queensland, QLD
- 7 reviews
Friendly but Incompetent
Had a broken TV. They pointed to Samsung, they blamed the repair shop, they said its the Good Guys, so on so on.......1 moth later we got a replacement after I freaked out. It is sad I had to raise my voice to get attention.
Similar opinion? Write a review on ieatwords.com.au!
Nightingale
- 10 reviews
Fantastic Service
Arriving at the Good Guys Store in Bayswater we could see that they are very busy. We waited under 5 mins to be served and the woman was very helpful. We purchased 3 items and are very happy with the service and staff at the Bayswater store.
Similar opinion? Write a review on ieatwords.com.au!
Juzzyxx18Greater Melbourne (Outer), VIC
Terrible service at Hoppers
Absolutely terrible service! Staff have no idea about their stock. Ordered a laptop which they said online that they had it in stock only to find that upon arriving at the store that it wasn’t in stock. They asked me if I would like it ordered in and I said yes. Its been over a week now and they still don’t have it in store even though it only takes a max 2-5 days to ship to your front door. I don’t see how it would take longer to get to the store. Upon asking staff I did not get an apology, all I got was “you’ll just have to keep waiting”. Ter...Read more
rible customer service with staff who didn’t even know where they stored the laptops. Can 100% recommend to others to avoid this shamble of a store. What makes it worse is that they called me 10 minutes later to tell me they could give me the display unit for $5 cheaper if i wanted now. They then tried to sell me anti-virus software over the phone. What a joke of a storeSimilar opinion? Write a review on ieatwords.com.au!
Find out how The Good Guys Physical store compares to other Appliance Retailers
Know better, choose better.
Trina T.Sydney, NSW
- 2 reviews
Company should re-brand as The Terrible Guys
I purchased online a fry pan, nominated my sister name for picking up during paypay check out. My sister came (with paypal receipt which had transaction ID, order number, payment details and her ID) into their store at Bankstown to pick up, they refused to give it to her and cancel my order. What the heck!
Don't waste your time and money with this company, particularly in Bankstown area, they don't serve you, they don't pick up phone calls and when they do will cut you off anyway. Try it before you buy, their number is (02) 8713 5000.
And whe...Read more
n I visited their store an hour later after my sister left empty handed, a store manager named Emma is not only lie, lazy, but also have no idea how her company website works, the most terrible thing is she does NOT know her own company terms and conditions or should I say she never read or have read but fail to fully understand it. Her greatest achievement for her company was "I don't know what happened, who your sister talked to and why my staff cancel your order because I wasn't here, but they did the right thing". Honestly, I have no choice but look so down on her and laugh at TerribleGuys of their recruitment process. Protect your work mate is a good thing, but without knowing what they did to a customer and still decide to protect them and send customers away will send your company to "bankruptcy". TerribleGuys' executives, wake up guys, re-train your staff, tighten you recruitment process and starting looking at let go of bad ones. When I asked her to show me where is the option to put notes and nominate a collect person when choosing paypal option, proof her words of terms and conditions on their website, she refused and said I was rude. So, I said to her: I try to explain, you refuse to hear. I request you to proof it by showing on your company website, you refuse to do so. I requested you follow up or put feedback to your manager or head office you said they would not read it anyway and you tell me to do it. Really, what is your duty Emma?. I left with no choice but said this: "I normally pay 50% for the item and 50% for service. You don't deserve a cent from your terrible service."Similar opinion? Write a review on ieatwords.com.au!
Tarun
- 4 reviews
Poor customer service
I went to Nunawading store today. The store looks good but the customer service is poor. I was interested in buying new a coffee machine from them. Just want a opinion from the staff which is better.
I approached one of them and asked if she can assist me but instead of saying give me some time or I can see if someone else can help you, she refused straight away “ we are busy stacking up others” no sorry or anything else. Be polite guys, you not gonna win anything being arrogant. Better go to Dandenong store the staff there is very nice and good in closing deals.
Similar opinion? Write a review on ieatwords.com.au!
AndrewSmithAdelaide
- 12 reviews
Very nice, easy to deal with
Had to return a kettle that was faulty. Took it in to good guys Mornington with no reciept, knowing it was on their system, and they exchanged it immediately with no issue. Super friendly service everytime.
Similar opinion? Write a review on ieatwords.com.au!
Concierge Service is a Scam
Have been waiting 4 weeks (to date) for a washing machine repair. Even though they promise ‘exceptional service’, they provide no service. It is exceptionally poor. Save your money! Go elsewhere.
Similar opinion? Write a review on ieatwords.com.au!
BryanSouth East Queensland, QLD
- 4 reviews
Totally unreliable
We bought a stick vacuum 12 months ago and purchased the 3 yr Concierge Gold Service Extras membership for $55. The stick vacuum is wonderful but the Gold Service membership is a joke. The promise of VIP treatment offering special promotions including giveaways, competitions and invitations never happens and the promise of receiving 3 x $20 vouchers each year never happens unless you chase them up. Emails are not answered. Phone calls rectify the problem and the customer services team always use exactly the same word-for-word excuse as to why they do not send vouchers. Always technical problems that they are trying to fix !!!
Similar opinion? Write a review on ieatwords.com.au!
Wille WasherGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Physical store
- Verified customer
Samsung 7.5kg front loader washing machine.
Replaced to upgrade the technology in washing machine. Bubblesoak wash was great on a greasy old rag that never came clean. First wash nearly clean. Other clothing has come out softer more like new.
Similar opinion? Write a review on ieatwords.com.au!
Find out how The Good Guys Physical store compares to other Appliance Retailers
Know better, choose better.
HaoldSouth East Queensland, QLD
- 7 reviews
Desk Fan
We purchased their home brand Desk Fan. The service we received was very good. The fan even though only 23 cms. Works very well and helps cool the room down.it is very compact and looks good. Highly recommended
Similar opinion? Write a review on ieatwords.com.au!
GIvemegoodserviceSydney, NSW
- 5 reviews
Little disappointed
I found the range to be lacking & service poor on my last visit. I was looking at Air Conditioners and ended up helping another customer as no staff were available. I ended up shopping at Harvey Norman!
Similar opinion? Write a review on ieatwords.com.au!
Gail PSydney, NSW
- 2 reviews
Unreliable
Twice, over the past 12 months, the good guys at Casula NSW have let me down and not done what they promised. I can assure you they won't get the chance to do it again
Similar opinion? Write a review on ieatwords.com.au!
Ryan R.South East Queensland, QLD
Concierge policy/extended warranty not worth the paper written on
So after 9 months and 6 claims on our dishwasher, the Concierge team have now decided, when we would have been within our rights to claim a new dishwasher as replacement, that Very conveniently they are telling me no will not replace or even fix as since january 2020 there has been vermin (rat/mouse) damage and the policy doesnt cover vermin.
We have had the dishwasher out of action for more time since April 2022 than its been working and has had 6 faults in that time. Be aware people that their extended warranty is as follows: no lemon guaran...Read more
Similar opinion? Write a review on ieatwords.com.au!
VenkiGreater Melbourne (Outer), VIC
Extremely disappointed with Concierge - Warranty Team
SAMSUNG ELECT AUST P/L65"(165cm) UHD LED LCD Smart TV.
1. The TV got repaired after our claim but unfortunately the older remote was not working.
We made a claim for the same. Until now we have not received the remote - the most frustrating response is both the authorized service people and the concierge have no definite answer for ETA.
2. Now the HDMI port is not working and got it checked with a qualified technician. When I raised this issue with Concierge they said - we cannot open up 2 jobs at the same time. I need to wait for my remote -...Read more
not sure how long then I need to call you guys again to sort out the HDMI issue - that might take a couple of weeks. 3. These TVs are meant to be on the wall - you cannot expect the customer to unmount it and mount it every time an issue occurs. 4. Please note these TVs are not usable without remote there is no panel on the TV to operate the TV.Similar opinion? Write a review on ieatwords.com.au!
Marg T.South East Queensland, QLD
- 4 reviews
Stick vacuum to be or not to be?
Right we are in the market, well we think we are for a stick vacuum. We’ve tried before from other places....anyway in we go and there are more stick vacuums than a local witches convention to choose from. The lady who assisted us was so helpful, we were not impressed by the high price tag of a very well advertised item so she showed us several alternatives to choose from. I even had bought a sample of our ragdoll cat hair that is a continuous battle for us! No problems yes let’s put it on here and tramp it in well. Showed me the machine cane do the job and NO The cat hair did not wrap around the head and become a brush issue. LG edge was our-choice and I wish we had done it sooner!
Similar opinion? Write a review on ieatwords.com.au!
Find out how The Good Guys Physical store compares to other Appliance Retailers
Know better, choose better.
Bettina BroughamGreater Melbourne (Metropolitan), VIC
- 7 reviews
Breville Coffee Maker
Bought a BES870BKS - The barista express coffee machine. So happy with the purchase. This is an upgrade to a more basic model Breville machine which lasted for over 8 years (and was still working). I love the new features especially the integrated grinder. Highly recommended. Ad a great price from the Good Guys
Similar opinion? Write a review on ieatwords.com.au!
annonPerth, WA
- 2 reviews
Dont shop There please
We purchased a faulty fridge in Western Australia when we phoned for help after it only being 3 months old no one would talk to us. It was only 3 months old. Phone calls ranged from 1 hour on hold loops to 4 hr on hold loops. Department of Consumer Protection had to intervene. Products should last longer than 3 months. It was a fridge.
Similar opinion? Write a review on ieatwords.com.au!
Happy surfingPerth, WA
- 3 reviews
Great service
Went in needed fridge that would fit in my car and got great deal on bigger fridge because guy checked it would fit and offered deal similar price to smaller fridge I’m so happy
Similar opinion? Write a review on ieatwords.com.au!
rupaliSydney, NSW
- 2 reviews
This is a terrible purchase and delivery experience
Giving Zero is not the option here hence one star.
We purchased Fridge and washing machine and had a terrible experience. They never make delivery on the day promise(this is our third time issue with delivery ). Bad customer service. We had a loss of 2 days plus fridge stuff gone bad due to unexpected and unprofessional delivery issues. We got messsage with 1 hour window for delivery and it never arrived. Good guys asked to to cancel purchase and asked to visit store for refund. Salesperson was stinking of smoke.
Similar opinion? Write a review on ieatwords.com.au!
AydaSydney, NSW
- 3 reviews
Utterly horrible customer service
For a fridge delivery I've been told it will arrive at certain day, and I will get a message from delivery guy a night bedore. After not receiving any messages or phone call from them, I followed it up myself. A very very rude woman in a very agrasive manner told me the delivery won't happen until next week !!! As simple as that. Not considering what impact it has on me who have a broken fridge at summer time.... NEVER EVER will purchase a thing from good guy EVER...
I advise them to change their name to BAD GUYS, it suits them better.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Angelika K.asked
Bought a Samsung tablet at the GG today.
Went for help with old tablet....which stopped working.
Was given bad advice and railroaded into purchasing new device .
My old tablet information was all down loaded without my permission.
Was never asked if l wanted to purchase.
I'm a pensioner ....and feel taken advantage of.....missinformed......railroaded....bullied....coerced into a purchase.....which l didn't need in the end .
This was a hard sell and borders on manipulation and deception to force a sale.
What can l do?
4 answers
Suggest you contact your local consumer affairs
Complain
Thank you for ypur suggestions.
I went straight back to state my position .....Including how l felt railroaded....Infront of the store manager.
I was basically dismissed....On the grounds of encryption by samsung of the tablet....Of my name ownership and identity....Makies it impossible to return.
I politely explained how l felt whilst being railroaded ....And explained that it was not ok to take over...The way the sales person did.
To use my lack of technical knowledge. ...And help requiring inferior and vulneracle position....As well as failing to inform me of the cosequences if he went ahead with the transaction...... Or actually tell me that this is the point of no return...Or actually ask me if l want to go ahead with the purchase....Is railroading shoddy salesmanship.
This I would expect from a dodgy car salesman...But not from a reputable store ....Who call themselves
The good guys.
Is the information on encription actually true?
Has anyone else ever expeienced similar sales tactics?
Who could l contact above the floor manager.
I feel the young man needs to be educated......To stop this from happening to someone else.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.