Had a broken TV. They pointed to Samsung, they blamed the repair shop, they said its the Good Guys, so on so on.......1 moth later we got a replacement after I freaked out. It is sad I had to raise my voice to get attention.

Arriving at the Good Guys Store in Bayswater we could see that they are very busy. We waited under 5 mins to be served and the woman was very helpful. We purchased 3 items and are very happy with the service and staff at the Bayswater store.

I went to Nunawading store today. The store looks good but the customer service is poor. I was interested in buying new a coffee machine from them. Just want a opinion from the staff which is better.
I approached one of them and asked if she can assist me but instead of saying give me some time or I can see if someone else can help you, she refused straight away “ we are busy stacking up others” no sorry or anything else. Be polite guys, you not gonna win anything being arrogant. Better go to Dandenong store the staff there is very nice and good in closing deals.

Had to return a kettle that was faulty. Took it in to good guys Mornington with no reciept, knowing it was on their system, and they exchanged it immediately with no issue. Super friendly service everytime.

Have been waiting 4 weeks (to date) for a washing machine repair. Even though they promise ‘exceptional service’, they provide no service. It is exceptionally poor. Save your money! Go elsewhere.

We bought a stick vacuum 12 months ago and purchased the 3 yr Concierge Gold Service Extras membership for $55. The stick vacuum is wonderful but the Gold Service membership is a joke. The promise of VIP treatment offering special promotions including giveaways, competitions and invitations never happens and the promise of receiving 3 x $20 vouchers each year never happens unless you chase them up. Emails are not answered. Phone calls rectify the problem and the customer services team always use exactly the same word-for-word excuse as to why they do not send vouchers. Always technical problems that they are trying to fix !!!

Replaced to upgrade the technology in washing machine. Bubblesoak wash was great on a greasy old rag that never came clean. First wash nearly clean. Other clothing has come out softer more like new.

We purchased their home brand Desk Fan. The service we received was very good. The fan even though only 23 cms. Works very well and helps cool the room down.it is very compact and looks good. Highly recommended

I found the range to be lacking & service poor on my last visit. I was looking at Air Conditioners and ended up helping another customer as no staff were available. I ended up shopping at Harvey Norman!

Twice, over the past 12 months, the good guys at Casula NSW have let me down and not done what they promised. I can assure you they won't get the chance to do it again

Right we are in the market, well we think we are for a stick vacuum. We’ve tried before from other places....anyway in we go and there are more stick vacuums than a local witches convention to choose from. The lady who assisted us was so helpful, we were not impressed by the high price tag of a very well advertised item so she showed us several alternatives to choose from. I even had bought a sample of our ragdoll cat hair that is a continuous battle for us! No problems yes let’s put it on here and tramp it in well. Showed me the machine cane do the job and NO The cat hair did not wrap around the head and become a brush issue. LG edge was our-choice and I wish we had done it sooner!

Bought a BES870BKS - The barista express coffee machine. So happy with the purchase. This is an upgrade to a more basic model Breville machine which lasted for over 8 years (and was still working). I love the new features especially the integrated grinder. Highly recommended. Ad a great price from the Good Guys

We purchased a faulty fridge in Western Australia when we phoned for help after it only being 3 months old no one would talk to us. It was only 3 months old. Phone calls ranged from 1 hour on hold loops to 4 hr on hold loops. Department of Consumer Protection had to intervene. Products should last longer than 3 months. It was a fridge.

Went in needed fridge that would fit in my car and got great deal on bigger fridge because guy checked it would fit and offered deal similar price to smaller fridge I’m so happy

Giving Zero is not the option here hence one star.

We purchased Fridge and washing machine and had a terrible experience. They never make delivery on the day promise(this is our third time issue with delivery ). Bad customer service. We had a loss of 2 days plus fridge stuff gone bad due to unexpected and unprofessional delivery issues. We got messsage with 1 hour window for delivery and it never arrived. Good guys asked to to cancel purchase and asked to visit store for refund. Salesperson was stinking of smoke.

For a fridge delivery I've been told it will arrive at certain day, and I will get a message from delivery guy a night bedore. After not receiving any messages or phone call from them, I followed it up myself. A very very rude woman in a very agrasive manner told me the delivery won't happen until next week !!! As simple as that. Not considering what impact it has on me who have a broken fridge at summer time.... NEVER EVER will purchase a thing from good guy EVER...
I advise them to change their name to BAD GUYS, it suits them better.