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39 questions from our users

Robert

Robertasked

Online store

Hi I am having trouble with my Navman can I return it to Wagga store

No answers

Robert

Robertasked

Online store

I'm having trouble where's my Navman can I return it to Wagga store

1 answer
john smith
john smith

Contact the store & ask them


Robert

Robertasked

Online store

Having trouble with batman my690lmmt can return to wagga or Griffith store

No answers

Angelika K.

Angelika K.asked

Does anyone know anything about computer or tablet encription at purchase.
Was told that it makes a return impossible.
My info was loaded into tablet....by salesman at purchase...without my concent.

3 answers
Unhappy
Unhappy

That’s not true as all computers can be set back to factory settings so would effectively erase anything that was entered in store

george
george

They just dont want you to return it. contact Consumer affairs

P.Shrestha
P.Shrestha

If you forget password set to the device which disables reset or factory reset feature to return the device into its original state or prevents to delete the information within the device for some privacy policy they might have, they might refuse repair or return. Not too sure if that explains your situation.


Angelika K.

Angelika K.asked

Physical store

Bought a Samsung tablet at the GG today.
Went for help with old tablet....which stopped working.
Was given bad advice and railroaded into purchasing new device .
My old tablet information was all down loaded without my permission.
Was never asked if l wanted to purchase.
I'm a pensioner ....and feel taken advantage of.....missinformed......railroaded....bullied....coerced into a purchase.....which l didn't need in the end .
This was a hard sell and borders on manipulation and deception to force a sale.
What can l do?

4 answers
Fired Up
Fired Up

Suggest you contact your local consumer affairs

george murray
george murray

Complain

Angelika K.
Angelika K.

Thank you for ypur suggestions.
I went straight back to state my position .....Including how l felt railroaded....Infront of the store manager.
I was basically dismissed....On the grounds of encryption by samsung of the tablet....Of my name ownership and identity....Makies it impossible to return.
I politely explained how l felt whilst being railroaded ....And explained that it was not ok to take over...The way the sales person did.
To use my lack of technical knowledge. ...And help requiring inferior and vulneracle position....As well as failing to inform me of the cosequences if he went ahead with the transaction...... Or actually tell me that this is the point of no return...Or actually ask me if l want to go ahead with the purchase....Is railroading shoddy salesmanship.
This I would expect from a dodgy car salesman...But not from a reputable store ....Who call themselves
The good guys.
Is the information on encription actually true?
Has anyone else ever expeienced similar sales tactics?
Who could l contact above the floor manager.
I feel the young man needs to be educated......To stop this from happening to someone else.


Mark N

Mark Nasked

Do you carry Parrot CK3100 hands free system for cars?

2 answers
hammerhead
hammerhead

no i dont, but but if you contact the store or go in & have a look you might find what you are looking for

Fired Up
Fired Up

No I dont but HN might. Try calling them directly rather than asking a Review site


Jane

Janeasked

I purchased a stove had it deliver and installed and then noticed it is not fan forced it has not been used can I upgrade to a fan forced one

3 answers
adelaide
adelaide

You would have to ask the people who you bought it of

hammerhead
hammerhead

Why ask the question here have you thought about contacting the store?

Fired Up
Fired Up

No as it is change of mind


Maggie

Maggieasked

When y ou deliver a new appliace can you remove the old one?

2 answers
hammerhead
hammerhead

this is NOT the good guys & they dont read these reviews Have you thought about contacting the store & asking them The general public is not going to answer your question

Fired Up
Fired Up

No I can’t


Aaron D.

Aaron D.asked

I just bought a brand tv and it flickering? What do I need to get a refund or a replacement

2 answers
john smith
john smith

the 1st step would be to contact the store

Fired Up
Fired Up

Contact the company rather than expect the public to resolve


Ted W.

Ted W.asked

can i record back to dvd disk

3 answers
southerngirl62
southerngirl62

From what device?

Ted W.
Ted W.

Xw440

Fired Up
Fired Up

Has nothing to do with this company


Johnnyboy

Johnnyboyasked

Hi I just bought a dishwasher and got the wrong measurements so I need to get a smaller one. I have repackaged the dishwasher in decent condition and obviously not used. Will gg happily change this to a different size??

2 answers
DavidH9000
DavidH9000

Just ring them and ask but I would not be surprised if they do. They may charge delivery if you dont swap it over yourself though. I am not a Good guys employee, just a very happy customer.

micheal
micheal

The go is to contact the store & ask them its the only way you are going to get the correct information


Mark Fulton

Mark Fultonasked

Do you have iPhone7 for sale

3 answers
Dodo Smith
Dodo Smith

no

micheal
micheal

no sorry i dont

Fired Up
Fired Up

I don’t. Have you thought of contacting an appropriate seller?


Morris P.

Morris P.asked

I would like to know if this Crosley is brand new and dose it have track separation a s I would like buy it if possible.

Morris Part

1 answer
Fired Up
Fired Up

No understand the part


Morris P.

Morris P.asked

dose this item have track seporation

3 answers
Morris P.
Morris P.

I would like to know if the Crosley stereo has track seporation

Morris P.
Morris P.

is this Crosley brand new

Fired Up
Fired Up

What is seporation?


Cathy

Cathyasked

Interested to know if people who worked for The Good Guys were pushed into selling extended warrenty and making returns difficult.

7 answers
ben dover
ben dover

Yes of course how do you think they make money? they make huge commissions out of selling extended warranties, they get more out of that than what they make out of the products they sell. the company & the salesperson get a kickback for the life of the extended warranty & making returns difficult again so they make $$$ & not lose anything

Cathy
Cathy

Oh of course, we all know it. I need statements from actual employees contesting to it.

Nicole
Nicole

I don’t work for the good guys, I do work for JB HI FI. (who own the good guys) As a salesperson you make between $2 - $20 selling an extended warranty. It is more about fulfilling the key performance indicator of selling the warranties than the money. - when we meet the KPI, managers get off our backs. In regards to refunds, if the product isn’t quite right I always try to find out if there is another product that would maybe have suited the customer better, before reselling the same product. If the customer is after a refund then we are happy to oblige, especially if the item is unopened, if the item is opened but still has the box, that’s usually fine too so long as it is resealable condition. If the item is faulty we follow ACCC framework to ensure we are offering the customer the correct resolution in line with our legal obligation. I know that returning things is a vastly different story at the good guys though- they will charge their own staff a 20% restocking fee for a change of mind refund. I once paid for something and changed my mind (item was new in the box and hadn’t left the store). I ended up reselling the item online because they refused to waive the fee, even though I’d ordered the wrong item by mistake.. and was still planning to order the right item from them... so yeah. Good guys are a bit rough.


Baz

Bazasked

Is it safe to buy online from the good guys or not?

4 answers
Goldygai
Goldygai

From my review of the overall service of Good Guys, I would not be giving them anymore business. It is understandable why on the Gold Coast Harvey Norman & Domayne do well .... those stores meet a competitor's price, and offer service as soon as the customer walks in the door, even if they are a times a bit pushy. I can't see any problem buying online from a reputable company if the appliance comes with the appropriate warranties.

Shopper2015
Shopper2015

yes it is safe. however you may encounter problems or issues with them when ordering online. You may not receive your stock, which means then you have to wait a number of days to get your Refund. If you find a good price on good guys advertised you can go to other stores near you and they will price match. After they canceled my order it took a few days for me to get my money back but in the meantime I went to bing lee and got a price match and got what I wanted

Theresa
Theresa

I have not purchased online from the Good Guys. After my experiences with the company I will be searching for similar price elsewhere.
Their online may be ok but reading lots of the reviews the service overall is very poor and therefore would be hesitant.


Laetitia E

Laetitia Easked

Does the good guys still do layby in store?

1 answer
Fired Up
Fired Up

Ask the store obviously


Yasmin

Yasminasked

For how long is good guys hold a item?

No answers

Rainbow Parrot

Rainbow Parrotasked

What was your experience as a customer at JB HI FI stores compared with the Good Guys/ Harvey Norman/ Bing Lee etc.?

7 answers
Tilley
Tilley

Their prices are pretty expensive, I usually buy stuff when they are in the sale by that time I never had an issue with them, most of the time pleasant customer support even fast item dispatch.

Rainbow Parrot
Rainbow Parrot

To tell you the the truth the competition is so fierce that the difference in price is only marginal.
The trick is to wait for last years best to be discounted because a newer model is on the market.
Whatever nobody wants is discounted and are the real bargains.
I wont shop online because their customer feedback is really really bad.
Its like the wild west shoppinng online
And refunds..forget about it.
Customer service from robots online.
Thats a joke.

jeeperscreepers
jeeperscreepers

I haven't shopped at Harvey Norman or Bing Lee. I have always found the staff at JB/Good Guys to be very helpful.


Anh dao

Anh daoasked

Hi. I bought a microwave in good guys on october last year under my sister's name ANH DAO. But it has some problem and didn't work at all. But i can't find the received of that one. And i still remember it still in guarantee and i bought insurances for that as well. I want to change the other one. So what i need to now? Thanks

2 answers
Saddle Saw
Saddle Saw

Without ***Proof of Purchse*** (usually the invoice) you can't do anything.

Saddle Saw
Saddle Saw

If you paid with PayPal you will have all the details of the sale on the PayPal account. You will need to prove you own the PayPal account to proceed.


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