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See the Best Appliance Retailers in 2022 as rated by Australians on ieatwords.com.au.



Reviews

(511)
(161)
(85)
(215)
(1,473)
  • Product Quality
    2.8 (275)
  • Return Claim MadeYes (80) · No (298)
  • Shipping
    1.7 (32)
  • Customer Service
    2.4 (234)

Reviewer Photos & Videos

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Suzanne Lambert

Suzanne LambertSydney

  • 2 reviews

Rude with poor customer service.

published

My second visit to Castle hill Good guys proved as disappointing as the first . Rude and too busy chatting amongst themselves. Unless your Indian, they don't really want to talk to you.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationCastle Hill
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Lisa

LisaLithgow NSW

  • 20 reviews
  • 1 like

Dumb, Dumber and Dumbest

published

Quoted a price, nope stuffed that, they tried reduce but still stuffed that up again still not the price I was quoted. They don't know how to fix and change paperwork and Even remember what they have been reading. Last time I purchase from Bathurst Store ever again and will deter my family members too.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBathurst
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Unconscionable Sods should be their name

published

new air conditioner (<12 months) has condensation water draining down the wall before Christmas 2022. Aged pensioner with emphysema in the bush fire smoke. No service response until 9 Jan. Charged $179 for the service call because it was an installation problem. What sort of concierge assistance is this.

Product Quality
Customer Service
Store LocationFyshwick
Mileva P.

Mileva P.Metropolitan Adelaide, SA

Terrible delivery services...

published
Customer Service
Store LocationMarion Adelaide

Anna

AnnaSydney, NSW

Stock online is false

published

Ordered portable AC online and asked for it to be shipped to their Bankstown store. Received a call the following day notifying me that only demo stock was available. I don’t understand why this was not stated online. My order was cancelled. Despite this, this online store was still showing available in multiple stores and the warehouse.
I will be refunded but it’s taking a terribly long time for me to get my money back ...
Having my funds locked up in a long refund is process doesn’t make me a happy customer. Would never consider shopping there again.


Alan Davidson

Alan DavidsonGreater Melbourne (Outer), VIC

  • 2 reviews

Concierge is a joke

published
Product Quality
Shipping
Return Claim MadeNo

Uditha

UdithaPerth, WA

  • 2 reviews

Purchase experience of Samsung 75" RU7100 4K UHD Smart LED TV

published
Return Claim MadeNo
Store LocationGood Guys Cannington

Exceptional service

published
Product Quality
Return Claim MadeNo

Good Guys - Preston (opposite Northland)

published

This store has completely lost it's sheen. They are far from the cheapest anymore, but even the service has gone downhill. A few years ago, you could barter and get a good price. Those days are truly over. Now expect to be confronted with a fixed price for quite a number of items in the store. Advice - shop around, for the Good Guys are not so "Good"anymore.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPreston Victoria
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Darek M.

Darek M.Sydney, NSW

Terrible delivery and customer service, do not care once got paid

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGood Guys in Alexandria, next to Doody st.
See all answers

Ryan R.

Ryan R.South East Queensland, QLD

Be Aware Of Their Extended Warranty And Lack Of Customer Service

published
Return Claim MadeYes

john hall

john hallMetropolitan Adelaide, SA

washing machine purchase

published

would like to say the guys who delivered the washing machine were not only right on time but were careful with putting the machine in place without problems or damage

Product Quality
Return Claim MadeNo

ILB

ILBMelbourne

  • 2 reviews

Hopeless, bad service.

published

Bought items online over $200 worth, still received nothing after 13 days.
Rang up the store to chase up the items, no apology received. Acted as it is a usual things to happen.
Very bad

Shipping
Return Claim MadeNo

Roly49

Roly49Greater Melbourne (Inner), VIC

  • 11 reviews

Harassed by constant SMS messages

published
Product Quality
Return Claim MadeNo
Joanne Kerr

Joanne KerrMetropolitan Adelaide, SA

  • 2 reviews

Shop elsewhere

published
Customer Service
Return Claim MadeNo
Store LocationGepps Cross, South Australia
Nicole T.

Nicole T.

  • 3 reviews

Premium delivery is a waste of money

published

On the 31/12/2019, at 9.04am, my delivery of a condensed dryer purchased on 27/12/2019 arrived. Two men carried in the dryer, unboxed, unwrapped it and plugged it into the power point. There was a hose to complete the installation, but delivery man refused to do so. He said only unwrapping and plugging in is included in the premium package. He asked me to read through the instruction book to complete the installation. He was then in a hurry to dismissed. This is very unprofessional, I have wasted extra money in hope for an additional service.

Customer Service
Return Claim MadeNo
Store LocationMaribyrnong

Pamela

Pamela

  • 3 reviews

Excellent Service

published

The service was fabulous, sent out a technician before we purchased, to give us an idea of the best model and KW needed for the area and size of our home.


Walt

WaltGreater Melbourne (Outer), VIC

All good at the Dandenong outlet.

published
Product Quality
Customer Service
Store LocationDandenong store

Blender purchase from Fyshwick store

published

I purchased a Russell Hobbs blender from the Fyshwick Good Guys store today. I had to purchase the display item because there was no stock available in its packaging, and I received a discount of $30. When I got the blender home, it was clear that there were two different models "stuck together" which meant you could never pull it apart and clean it properly. If you are in the market for a blender, I recommend purchasing the "Contempo" blender from Big W, which was half the price of the "discounted" price at this store, and is also extremely functional. Much better value!


Pennytel Fan

Pennytel FanPerth, WA

  • 2 reviews

Buyer Beware!

published
Return Claim MadeNo

Page 2 of 123

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Questions & Answers

Robert

Robertasked

Hi I am having trouble with my Navman can I return it to Wagga store

No answers

Robert

Robertasked

I'm having trouble where's my Navman can I return it to Wagga store

1 answer
john smith
john smith

Contact the store & ask them


Robert

Robertasked

Having trouble with batman my690lmmt can return to wagga or Griffith store

No answers

Get an answer from our members

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