The Iconic (page 2 of 119)

I ordered a pair of leggings online. I received no confirmation email OR tracking number, however when I checked my credit card statement, $139 had been deducted! I went to the live chat to sort it out and was very unhappy with the resolution...

Customer support at the iconic is always outstanding; feedback is very prompt, very helpful staff and always going the extra mile to make sure you walk away happy. This is in my opinion is the main differentiation with so many online shopping platforms out there; and the main reason why I would always come back and choose the Iconic as my first shopping Option

I used the online web chat to ask for help with a return, the representative I spoke to was very helpful. I used a birthday discount to buy a big batch of clothes. One piece of item was incorrect, and I wanted to return another item but still use the birthday discount with whatever I exchanged/bought instead. Jennifer was very helpful, I got a discount for the incorrect item, she organised the return and delivery of the correct item and provided another code to use my discount on my exchange/new item. I know a lot of people had bad experiences, but there will never be a shop that has PERFECT customer service. I've shopped with The Iconic and they've been great each time.

quality is horrible ! Out of 10 things I bought i kept 9.
Iconic has a very sneaky Terms and Conditions about refunds which are not clear when you are actually processing a refund. I accidentally opted for a store credit rather than refund to my Credit Card, and guess what ? Apparently the store credit expires after 12 months. So they literally took my money and kept it . After 12 months they think it's their money . Absolute nonsense! Stay away

Returned an item in exactly the same condition it was received and because of the nature of the materials that it was composed of, during shipping the leather strap (which had an unfinished raw edge) pilled and left some (completely removable via lint roller) pilling on the felted surface however they claim that the item is showing signs of wear and won't accept the return. Will never purchase from The Iconic again as a result. Shame for them to lose potential thousands of business over $90, but that's the way it is.

I have bought from The Iconic a couple of times. For my last purchase, I paid for an extra next day delivery that only arrived 4 days later. The team was helpful but nobody could say where my parcel was and when my order would be delivered. I needed an item for an occasion and had to buy something similar elsewhere. I will keep the item but no longer considering Iconic in the future.

My dress arrived very quickly and it is just stunning. Feels like it has been tailor made for me personally. The product quality is exceptional. Can’t wait to shop again!!

The product always comes as specified online. Never had a problem with this site and the speed of delivery is great! My go-to online shopping store. It is also partnered with ShopBack.

Free return shipping is great, however, sale items cannot be returned and refunded so I have a big problem with not being able to access ratings and reviews from customers regarding the sizing and fit of products, now am stuck with inappropriate items.

I was having some issues with the return of my item, but the customer service team resolved my issue very swiftly and with a good outcome. thanks !! Very easy to buy and return item once I contacted the Iconic team.

Best online store in Australia. Also Undoubtedly the best customer service & delivery:return policy you could ever imagine!!
Happy with the Selection of items available and easy to navigate through via app or PC

I bought 4 dresses. Returning the first one as it runs on smaller side size wise. The other 3 dresses are absolutely to die for. The two green dresses are elegant yet comfortable. The last one I'll be using for casual wear and it's pretty and comfortable. Thank you

The iconic is easily the most awful pathetic retailer ever!! They give generic replies to complaints!! They don't care at all. I bought a few pairs of shoes on sale and they then cancelled my order because I bought too many things!! Can you believe that?? Its true!! I was going to give the shoes to charity!! And to a child with cancer!! Now they will go without because of the iconic and their discrimination!!! Everyone stay away from them!!

Received amazing customer service with a product return and was so impressed by the friendliness and helpfulness of the customer service officer. Already loved the Iconic and will definitely remain a loyal customer after this experience.

I have been purchasing from The Iconic for years and the reason for this is the free shipping and returns and excellent customer service. They have an awesome product range as well. What impressed me most however was that I recently purchased an item that then went 20% off a few days later. I contacted The Iconic and they gave me a refund on the same day for the discounted amount. Greatly appreciated and will spread the word. Thanks again

Ordered a dress on Monday evening, arrived Wednesday afternoon, one day earlier than expected. Dress looks even better than the photos online. Would definitely shop here again. Very happy with service.

Brought items which were ment to have 30% off and did not receive credit . Rang up and they stated if I decide to keep them I would get the credit . If you offer credit you should give it... dodgy

Very impressed with my recent dealings with The Iconic regarding returning an item. They were very understanding of my situation. Great communication, great options for me to chose from. Excellent service. Went far beyond my expectations. By far the best return experience I’ve ever had.

How easy was it to navigate the store and find what you wanted? Too easy
How satisfied were you with the range of products available? Totally
How satisfied were you with the quality of product(s) you bought? Very happy! Only need to exchange it for a size 12 and Celina killed it with her excellent cust service! We love the Iconic !!!