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6 questions from our users

Corey A.

Corey A.asked

I am very disappointed in the Hair straightener after 18 months one of the plates stopped working. I returned the straightener to Hairhouse Warehouse to have them replaced. The sales woman was so rude and was not interested. My daughter saved for a year to purchase the "best product" at the time. They were merticulously treated by my daughter and were never dropped. Up until the warranty issue they were fantastic, but with poor post sales service, I will be purchasing something else, not a halo and certainly not from Hairhouse Warehouse.



1 answer
Leanne S.
Leanne S.

I just bought a Kate and the instructions say that you can use it in any country as has this specific feature built into it.

Corrie H

Corrie Hasked

Does anyone have the instructions around still? What do I need to chance to use it in a different country? (voltage-wise, since it’s dual-voltage)

No answers
Hanan

Hananasked

Which straightener is better a ghd or a halo

2 answers
Linn
Linn

I still use my old ghd that I have had for years. I am also now too scared to buy a new ghd because I have read so many bad reviews of them now too. apparently, they now make them in China and that's why they aren't as good anymore. I would still like a new ghd but scared of wasting my money yet again.
My hair is very thick and curly and with my old ghd my hair stays nice until the next time I wash it. When I used the Kate my hair was only nice for an hour or so then it was boofy and the next day my hair was all over the place.
The girls at hairhouse warehouse now say to use a titanium plates straightener but I still think I would stay away from the halo brand and try something else now.



Nam
Nam

GHD are now crap. Dont waste your money. My 10 year old plus GHD is way better than the new ones.
I just purhased one last week and used it yesterday. I had to get my old one out to finish my hair as the new one
just struggled to smooth it.

Lindy

Lindyasked

I have very thick hair with streaks. Can it burn the hair if it's in the hottest temp?

1 answer
KateNZ
KateNZ

I think any hair straightener could do damage... if you use a good heat protectant spray or product beforehand you should be alright! :-) Maybe consult a hairdresser or someone at Hairhouse Warehouse for advice on a good heat protectant product to use with your straightener :-)

cbh

cbhasked

Is there a trick to changing the thermostat setting? Mine doesn't seem to move.



2 answers
KateNZ
KateNZ

Hey there.. maybe try kind of pushing down on the dial as you're turning it? That works for me :-)

cbh
cbh

Thanks, seems to be moving now-just a bit tight...

Radam

Radamasked

I wonder what it means when my the light on my kate halo hair straightener is flashing?

3 answers
KateNZ
KateNZ

Mine flashes all the time! I guess it's just supposed to do that :-)

teetee
teetee

I always thought it means it has reached the desired temperature so we can start using it. I only start using it after it beeps and the red light starts flashing. I tried using it before the beep and flashing light and I realized my hair was still frizzy and not becoming smooth straight.

Jackip
Jackip

I have just got a new Halo so have just now read the instructions & it means it's reached the desired temperature

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