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John Carver
- 2 reviews
- Verified customer
Fast and Efficient
Booked them on Sunday and they appeared on Monday morning to help fix my problem. It was done in under 30 minutes. I thought of something else I needed and that was no problem either. Price was reasonable too.
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Review collected in partnership with The Original PC Doctor
LucyBakerSydney
- 2 reviews
- Verified customer
Friendly, responsive, prompt and competent
Super service, exactly what was needed, convenient booking time, GREAT communication, PC Doctor obtained the part no fuss despite lockdown, and the technician charged honestly for his time. Solid A plus for this firm.
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Review collected in partnership with The Original PC Doctor
DISAPOINTED.
They kinda refuse to help!I was trying to communicate with them 4 days!Finally i found another tecnician!They said to me that they will call. me.They never do.I call them alla the time and the answer was ok thanks we will call you.4 DAYS? REALLY? thats for wasting my time!lol
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WayneVictoria
- 2 reviews
- Verified customer
AWESOME
excellent they could not have been more helpful awesome service and was kept informed the whole time that the had my laptop he also was well aware of safe keeping space for the corona virus the laptop came back it was spotless looked like a new one thanks for a job well done
1 comment
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Review collected in partnership with The Original PC Doctor
The reviewer stated that an incentive was offered for this review
BeatriceSouth East Queensland, QLD
- Verified customer
Amazing service!
I'm very grateful for the wonderful service I received from Leaky. He came on the very same day I called, confirmed that yes, the battery was the problem and after a few tests he repaired it. All in less than 15 minutes! Leaky is a very knowledgeable Mac expert, efficient and highly professional. Leaky exceeded all my expectations. I'm so glad he was assigned to serve me. Thank you so much!!
1 comment
John P.The Original PC Doctor
Good Morning Beatrice, thank you for taking the time to write a lovely review on our new technician Leaky. We appreciate your time to leave us some feedback, warm regards, The Original PC Doctor.
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- Verified customer
Great Job
I have used pcdoctor a number of times. I have found them very professional from the moment of contact via phone to the technicians. I highly recommend Original PC Doctor
1 comment
John P.The Original PC Doctor
Hi Petal, thank you kindly for your 5-Star review and continued recommendation on using our services. We're thrilled to hear you enjoyed a positive and memorable experience with the service team. If t... Read more
here is anything further we can do, please feel free to contact us. Happy computing, The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with The Original PC Doctor
The reviewer stated that an incentive was offered for this review
- Verified customer
Prompt and efficient service
We received great service from Original PC Doctor. Jay came on time, diagnosed the problem and had the part to fix it with minimum fuss. I would recommend them for all computer problems.
1 comment
John P.The Original PC Doctor
Morning Jan, thank you for posting your fantastic feedback on our super technician Jay and the team. We're pleased that you enjoyed a "First Class" experience, providing a quality service is something... Read more
that we pride our organisation on. We are 100% committed to continual improvement on our products, people and processes and shall continue to look at ways to delight our customers now and in the future. Thanks again, The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with The Original PC Doctor
Allan
- 2 reviews
- Verified customer
Daniel is just brilliant
Thank you. You solved our computer problems with a minimum of fuss. Very quickly knew what the problem was and had parts available to fix it. Thank you we are very happy.
1 comment
John P.The Original PC Doctor
Hi Allan, thank you for sharing your experience Daniel and the team. Great to hear your feedback, we will be sure to pass that through to him. Have a lovely day from the service team at The Original PC Doctor.
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Amazing service
When my SSD hard drive containing my PhD data failed on a Saturday, Daniel from the Original PC Doctor came to my house, diagnosed the problem and was clear in what would be needed to fix the problem. He provided an accurate quote and was back within 24 hours having installed a new hard drive AND recovered the data! Amazing - thanks so much!
1 comment
John P.The Original PC Doctor
Good Morning Bronwyn, we sincerely appreciate you taking the time to share your amazing experience with our senior technician Daniel and the team. Thank you and we wish you happy and safe computing, The Original PC Doctor.
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RussellMGreater Melbourne (Inner), VIC
- Verified customer
Damn good
Arrived at specified time, straight into work, identified and explained problem, fixed it and told me how to avoid it recurring. Damn good service. And value for money. Plus 2 words to make the limit
1 comment
John P.The Original PC Doctor
Hi Russell, we're absolutely delighted to receive your feedback. In these trying times, we are noticing prices going up everywhere, we have tried to keep the prices the same. This ensures excellent va... Read more
lue for money and to allow more Australians that are working from home now to try out our services and experience the quality and top value service that we provide. Please don't hesitate to get in touch should you have any questions at all best wishes, from the team at The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with The Original PC Doctor
DonnaGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Great service, quick response
Needed someone in a hurry, booked appointment, confirmed by text, communication was great service was great and I was back up in no time. Exceptional service at a critical time.
1 comment
John P.The Original PC Doctor
Dear Donna, thank you for your 5/5 rating and we're thrilled you enjoyed a positive and memorable experience with the service team, we shall continue to provide outstanding service through this pandem... Read more
ic and keep our essential services to community running. We look forward to hearing from you next time you need assistance with your computer. Kind Regards, John Pititto - MD - The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with The Original PC Doctor
SWiltimMetropolitan Adelaide, SA
- 4 reviews
- Verified customer
Fixed the problem but did not stick to quotes/estimates
I asked for an estimate for a straightforward job on the phone and was told job would take half an hour and they work on site (They charge in time slots). However, when the technician arrived he said it would take 3-4 hours to back up my files (without checking what I had) and didn't want to spend the time then (despite no new problem or complication with the issue) While I am not a tech expert, I do know how long it takes me to do backup as I have no large files/videos. He offered to charge a flat (more expensive than original quote) fee to ta...Read more
ke my computer off premises and have it overnight to do the job. So, I was either up for a fortune or had to pay the callout fee for no service. In house service was one factor I considered in choosing this company. Also, the original half hour quote matches what another IT company told me for the same job. Added to this, he then charged $5 more than the revised quote when he returned my computer. When I complained I was offered a partial refund. About six weeks later that hasn't come through. Large national company means, despite their numerous contact emails and attempts at customer service, it is difficult to discuss an issue when booking. They sent standard responses to my emails, except the complaint.1 comment
John P.The Original PC Doctor
Good Morning Customer,
Thank you for your 2 out of 5 star feedback and sharing your perspective of your interaction with our service team. We are obviously very disappointed to read your comments, as... Read more
we pride ourselves on quality customer interactions.Similar opinion? Write a review on ieatwords.com.au!
graham12Mid North Coast, NSW
- 6 reviews
not sure about quote
received one price quote on phone as they like to contact you via phone.
Them when I pushed for email quote, one price jumped from $400 to $700 for same part.
Just wonder what happens when they have your unit then what money?.
1 comment
John P.The Original PC Doctor
Good Morning Graham,
Thank you for sharing your perspective of your interaction with our service team yesterday. We are very disappointed to read your comments, as we pride ourselves on quality customer interactions. ... Read more
Our helpdesk team once again will give rough quotes over the phone, but due to our supply chain drying up with the global meltdown with COVID-19, some parts costs may go up as the availability and supplies dwindle. We are navigating through an unprecedented time in Australian history, and we are sorry that the price and availability for some parts are changing overnight. We will call on the spirit of the ANZACs to get through this hardship and continue to provide essential services to all Australians throughout the crisis. Our team takes all feedback very seriously, and as a result of your comments, we will review our processes internally to see what we can do to eliminate any possibility of similar misunderstandings in the future. Should you wish to discuss this further, please feel free to contact me on 1300723628. Yours sincerely John Pititto - Founder and Active Managing Director of The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great Service
James called on time, was very professional and he explained well what had to be done. He also was very friendly and chatted freely whilst waiting for the processes to finish - which is a nice touch - there was no dead air. He got the job done. Very happy with the service.
1 comment
John P.The Original PC Doctor
Hi Mike, We're over the moon to hear about your experience with James and the team. Thank you for your review and we hope to see you again in the near future. Kind regards, The Original PC Doctor.
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Review collected in partnership with The Original PC Doctor
KayMGreater Melbourne (Metropolitan), VIC
- Verified customer
Computer Wiz
Excellent service from my first phone call to when the technician solved all my queries. Technician very knowledgeable and polite.. Arrived at the time agreed. Will most definitely use again.
1 comment
John P.The Original PC Doctor
Hi Kay, we appreciate you taking the time to share your experience with us. Thank you and we wish you all the best, The Original PC Doctor.
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Simon H.Greater Melbourne (Inner), VIC
Very happy with the service . A pleasant suprise
My issue was complicated and it took a while to fix it . Follow up was excellent. I HIGHLY recommend this company. The 14 day warranty is genuine and in my case invaluable.
1 comment
John P.The Original PC Doctor
Hi Simon, thank you for sharing your pleasant experience with us. Great to hear your feedback and you enjoyed the 14-day warranty safety-net. Have a lovely day from the team at The Original PC Doctor.
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- Verified customer
Very satisfied customer
Jay provided great service and fixed all problems with a minimum of fuss. Nothing was too much trouble even though there were a number of issues that required attention. It was all fixed on the day.
1 comment
John P.The Original PC Doctor
Hi Peter, thank you for your wonderful feedback. We are delighted to hear about your experience with Jay and the team and we'll be sure to pass this onto him. Kind regards, The Original PC Doctor.
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JudithSouth Australia
- Verified customer
Perfect
I found James very helpful and was able to sort out my problem without the need for me to make an appointment for a technician. It meant the problem with my email was sorted out within about an hour of me contacting PC doctor. I would be very happy to use the service again.
1 comment
John P.The Original PC Doctor
Hi Judith, we’re glad to hear your positive feedback on James and the Helpdesk crew, if there is anything else you need, please don’t hesitate to get in touch. Kind regards, The Original PC Doctor.
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- Verified customer
Thank you for your assistance
James was very professional and helpful with my query. He pinpointed the problem immediately and gave me options to go forward, respecting the choices I was making and explaining the cons and pros of the choices.
I still had a query the following day, which he reassured me about.
Thank you.
1 comment
John P.The Original PC Doctor
Dear Customer, We're over the moon to hear about your experience with our remote technician James and the team. Thank you for your review and we hope to see you again in the near future. Kind regards, The Original PC Doctor.
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Review collected in partnership with The Original PC Doctor
- Verified customer
Good service
No complaints, professional, informative and caring for optimal PC performance for the household. Was friendly and efficient in the job and with good business ethics by not trying to extend the job for more hourly pay
1 comment
John P.The Original PC Doctor
Hi Bryan, we're delighted to read this wonderful review on your most recent experience. Thank you and happy computing, from the team at The Original PC Doctor.
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Questions & Answers
Mike P.asked
Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.
No answers
DougF1asked
how do I get my computer cleaned with home service at Hackham.S/A 5163
3 answers
John P.The Original PC Doctor
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.
Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000
John P.The Original PC Doctor
Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?
DougF1asked
I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163
1 answer
John P.The Original PC Doctor
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.
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John P.The Original PC Doctor
Good Morning Wayne, we're delighted to read this wonderful review on your recent experience with our specialist laptop repair team. Thank you and happy computing, from the team at The Original PC Doctor.