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Reviews

4.4

287 reviews
5
(230)
4
(15)
3
(6)
2
(3)
1
(33)
  • Customer Service
    4.4 (56)
  • Job Satisfaction
    4.4 (52)
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John Carver

John Carver

  • 2 reviews
  • Verified customer

Fast and Efficient

published

Booked them on Sunday and they appeared on Monday morning to help fix my problem. It was done in under 30 minutes. I thought of something else I needed and that was no problem either. Price was reasonable too.



Customer Service
Job Satisfaction

Review collected in partnership with The Original PC Doctor

LucyBaker

LucyBakerSydney

  • 2 reviews
  • Verified customer

Friendly, responsive, prompt and competent

published

Super service, exactly what was needed, convenient booking time, GREAT communication, PC Doctor obtained the part no fuss despite lockdown, and the technician charged honestly for his time. Solid A plus for this firm.

Customer Service
Job Satisfaction

Review collected in partnership with The Original PC Doctor

DISAPOINTED.

published

They kinda refuse to help!I was trying to communicate with them 4 days!Finally i found another tecnician!They said to me that they will call. me.They never do.I call them alla the time and the answer was ok thanks we will call you.4 DAYS? REALLY? thats for wasting my time!lol

Customer Service
Job Satisfaction
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Wayne

WayneVictoria

  • 2 reviews
  • Verified customer

AWESOME

published

excellent they could not have been more helpful awesome service and was kept informed the whole time that the had my laptop he also was well aware of safe keeping space for the corona virus the laptop came back it was spotless looked like a new one thanks for a job well done

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Good Morning Wayne, we're delighted to read this wonderful review on your recent experience with our specialist laptop repair team. Thank you and happy computing, from the team at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

The reviewer stated that an incentive was offered for this review

Beatrice

BeatriceSouth East Queensland, QLD

  • Verified customer

Amazing service!

published

I'm very grateful for the wonderful service I received from Leaky. He came on the very same day I called, confirmed that yes, the battery was the problem and after a few tests he repaired it. All in less than 15 minutes! Leaky is a very knowledgeable Mac expert, efficient and highly professional. Leaky exceeded all my expectations. I'm so glad he was assigned to serve me. Thank you so much!!

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Good Morning Beatrice, thank you for taking the time to write a lovely review on our new technician Leaky. We appreciate your time to leave us some feedback, warm regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

  • Verified customer

Great Job

published

I have used pcdoctor a number of times. I have found them very professional from the moment of contact via phone to the technicians. I highly recommend Original PC Doctor

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

The reviewer stated that an incentive was offered for this review

  • Verified customer

Prompt and efficient service

published

We received great service from Original PC Doctor. Jay came on time, diagnosed the problem and had the part to fix it with minimum fuss. I would recommend them for all computer problems.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

Allan

Allan

  • 2 reviews
  • Verified customer

Daniel is just brilliant

published

Thank you. You solved our computer problems with a minimum of fuss. Very quickly knew what the problem was and had parts available to fix it. Thank you we are very happy.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Allan, thank you for sharing your experience Daniel and the team. Great to hear your feedback, we will be sure to pass that through to him. Have a lovely day from the service team at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Amazing service

published

When my SSD hard drive containing my PhD data failed on a Saturday, Daniel from the Original PC Doctor came to my house, diagnosed the problem and was clear in what would be needed to fix the problem. He provided an accurate quote and was back within 24 hours having installed a new hard drive AND recovered the data! Amazing - thanks so much!

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Good Morning Bronwyn, we sincerely appreciate you taking the time to share your amazing experience with our senior technician Daniel and the team. Thank you and we wish you happy and safe computing, The Original PC Doctor.

Phone / Computer Repair Services

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RussellM

RussellMGreater Melbourne (Inner), VIC

  • Verified customer

Damn good

published

Arrived at specified time, straight into work, identified and explained problem, fixed it and told me how to avoid it recurring. Damn good service. And value for money. Plus 2 words to make the limit

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

Donna

DonnaGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Great service, quick response

published

Needed someone in a hurry, booked appointment, confirmed by text, communication was great service was great and I was back up in no time. Exceptional service at a critical time.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

SWiltim

SWiltimMetropolitan Adelaide, SA

  • 4 reviews
  • Verified customer

Fixed the problem but did not stick to quotes/estimates

published
Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor
graham12

graham12Mid North Coast, NSW

  • 6 reviews

not sure about quote

published

received one price quote on phone as they like to contact you via phone.
Them when I pushed for email quote, one price jumped from $400 to $700 for same part.
Just wonder what happens when they have your unit then what money?.

Customer Service
1 comment
The Original PC Doctor
John P.The Original PC Doctor
  • Verified customer

Great Service

published

James called on time, was very professional and he explained well what had to be done. He also was very friendly and chatted freely whilst waiting for the processes to finish - which is a nice touch - there was no dead air. He got the job done. Very happy with the service.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Mike, We're over the moon to hear about your experience with James and the team. Thank you for your review and we hope to see you again in the near future. Kind regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

KayM

KayMGreater Melbourne (Metropolitan), VIC

  • Verified customer

Computer Wiz

published

Excellent service from my first phone call to when the technician solved all my queries. Technician very knowledgeable and polite.. Arrived at the time agreed. Will most definitely use again.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Kay, we appreciate you taking the time to share your experience with us. Thank you and we wish you all the best, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Phone / Computer Repair Services

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Simon H.

Simon H.Greater Melbourne (Inner), VIC

Very happy with the service . A pleasant suprise

published

My issue was complicated and it took a while to fix it . Follow up was excellent. I HIGHLY recommend this company. The 14 day warranty is genuine and in my case invaluable.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Simon, thank you for sharing your pleasant experience with us. Great to hear your feedback and you enjoyed the 14-day warranty safety-net. Have a lovely day from the team at The Original PC Doctor.

  • Verified customer

Very satisfied customer

published

Jay provided great service and fixed all problems with a minimum of fuss. Nothing was too much trouble even though there were a number of issues that required attention. It was all fixed on the day.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Peter, thank you for your wonderful feedback. We are delighted to hear about your experience with Jay and the team and we'll be sure to pass this onto him. Kind regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Judith

JudithSouth Australia

  • Verified customer

Perfect

published

I found James very helpful and was able to sort out my problem without the need for me to make an appointment for a technician. It meant the problem with my email was sorted out within about an hour of me contacting PC doctor. I would be very happy to use the service again.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Judith, we’re glad to hear your positive feedback on James and the Helpdesk crew, if there is anything else you need, please don’t hesitate to get in touch. Kind regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

  • Verified customer

Thank you for your assistance

published

James was very professional and helpful with my query. He pinpointed the problem immediately and gave me options to go forward, respecting the choices I was making and explaining the cons and pros of the choices.
I still had a query the following day, which he reassured me about.

Thank you.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Dear Customer, We're over the moon to hear about your experience with our remote technician James and the team. Thank you for your review and we hope to see you again in the near future. Kind regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

  • Verified customer

Good service

published

No complaints, professional, informative and caring for optimal PC performance for the household. Was friendly and efficient in the job and with good business ethics by not trying to extend the job for more hourly pay

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Bryan, we're delighted to read this wonderful review on your most recent experience. Thank you and happy computing, from the team at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Page 1 of 15

Questions & Answers

Mike P.

Mike P.asked

Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.

No answers
DougF1

DougF1asked

how do I get my computer cleaned with home service at Hackham.S/A 5163

3 answers
The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.

DougF1
DougF1

Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000

The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?

DougF1

DougF1asked

I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163

1 answer
The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.

Get an answer from our members and The Original PC Doctor representatives

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