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DiRSouth East Queensland, QLD
- 3 reviews
- Verified customer
Fabulous way to display the memories of my trip
I had 4 coasters, 9 tiles and a 120p photo book made.The process was easy to use online and after normal hours helpful phone conversations when I did have difficulty with some technical issues. Photobookclub gave me some extra time to complete my project secondary to this. I'm very happy with the finished products as well as the short time it took for the projects to be printed,made up and sent out. I will definitely be using the Photobookclub site again.
1 comment
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JzenMetropolitan Adelaide, SA
- 3 reviews
Loyal customer
Excellent service with easy access to help desk. If there is a problem it is usually sorted quickly. I’ve been using service for about 8 years for books and canvases.
1 comment
Sophie G.The Photobook Club
Good afternoon Jzen,
Thank you for your review,
We're grateful to hear that you have created Photobooks with us for the past 8 years. We are also glad to hear that you enjoy our services, especially... Read more
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barb williamsIllawarra, NSW
Fantastic product and wonderful staff i.e. Billy and especially Ben!!!
I am an aged pensioner who was not brought up with computers I am new at this photobook project and had to ring your company twice regarding issues. Both Billy and Ben were so helpful and patient with me.
They took me thru my problems in a very calming and helpful way. Gold Stars to them both but especially Ben. Many thanks Barb Williams
1 comment
Sophie G.The Photobook Club
Good afternoon Barbara,
Thank you for your lovely review, and we're very glad to hear that Billie and Ben were able to assist you with your queries with our Software.
... Read more
We also have a beginners guide called The Easy Photobookshop Guide that we can send you if you are curious to learn more about our Software. Please email [email protected] and a team member will be able to send you the PDF version of The Easy Photobookshop Guide. Thank you Barbara for your kind words, we appreciate the support!
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The reviewer stated that an incentive was offered for this review
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disapointedPerth, WA
Dont waste your money!!
Ordered a poster from these guys, it came in terrible condition, rolled up very poorly and bends and creases in it. I complained, they sent a new one, in A WORSE CONDITION than the first!
Dont bother with these guys!
1 comment
Sophie G.The Photobook Club
Hi there,
We're sorry to hear that the Poster has arrived with bents and creases.
We want to make it up to you by replacing the order. ... Read more
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TraversMid North Coast, NSW
- 2 reviews
- Verified customer
Excellent photo books, but very flimsy calendars
The soft cover and hard cover photo books are excellent. Very impressed with the quality of the photos. The software was a bit challenging, though. They really need to simplify the editing processes.
I made up a 2020 Double A4 Hanging Calendar. The photo quality is excellent, but the paper is very thin and not suitable for hanging. Last year, I used BigW Photo's to make a 2022 Double A4 Hanging Calendar and it was much better quality, being printed on sturdy cardboard with a spiral binder. The BigW Photos (and Harvey Norman Photos) calendars are significantly better quality than the Photobook Club calendars.
1 comment
Sophie G.The Photobook Club
Good afternoon Travers,
We're sorry to hear that you did not enjoy the quality of our Calendars. ... Read more
We hope the Calendar has not been damaged. If so, please send at least 2 Photos of the Calendars to [email protected] and a team member will assist you. We are glad to hear that you enjoy the quality of the Photobooks created with us. Thank you Travers, and we hope you have a lovely weekend.Similar opinion? Write a review on ieatwords.com.au!
Appalling delivery service. Xmas gift still not arrived!
I have been using Photo Bookclub for many years and always been happy with the product. However, their delivery service is appalling.
I ordered 3 items as Christmas presents and had them submitted before the deadline (end of November). To this stage (30th December) my products have not been delivered so a couple of family members missed out on receiving their gift. According to Photobook Club, they were dispatched almost 3 weeks ago (11th Dec). I live in Perth, but even so, nothing I have ever ordered online has taken this long. To make matters...Read more
1 comment
Sophie G.The Photobook Club
Hi Helen,
We're sorry to hear that your order has not arrived yet.
... Read more
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JulieHunter Region, NSW
Sturdy and reliable
I have been using Photobook Club since 2012 after swapping from another similar company. I have enjoyed the quality of their photobooks and have used a variety of the ranges of them, from soft cover to pro-photo hard cover books. I only purchase the items when they are on great sale. I generally get the item ready prior to purchasing the voucher so that the busyness of life does not mean I go beyond the 6 month time frame of the voucher. Any time I have had concerns with the printing of the book, it has been a little arduous in seeking correcti...Read more
on (purely due to the nature of working with an online company), but it has been attended to and the corrections have been great. I have recommended Photobook club to many others. However, I would not recommend this service if you are not creative in nature and do not have time or the patience to learn to use a new computer program.1 comment
Sophie G.The Photobook Club
Hi Julie,
Thank you for your review.
We are very grateful to hear that you have been creating Projects with us since 2012. ... Read more
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Ellie
- 4 reviews
Do not buy !! Terrible
Do not buy from here!
- my order was placed mid november.
- multiple emails to them & ignored multiple times, when they did reply, it was generic crap.
- items still not posted to date & wont be here before christmas which is in 5 business days - because according to them 7-14 business days is what is needed for postage times.
- ordered 2 weeks before the christmas cut off & guaranteed delivery if ordered before dec 1st. Ordered 2 weeks before that.
- their confirmation email even states production is between 2-7 bussiness days, with posta...Read more
1 comment
Sophie G.The Photobook Club
Hi Ellie,
We're sorry to hear about the issues with your order. ... Read more
If you have ordered before Christmas, the order should arrive in time. Production time during the year is 2-7 business days, however during busy periods we do expect some delays. This information is at the bottom of every product page on our website. Some packages does take 7-14 working days to arrive depending on your location. Do you happen to have the Tracking Number for your order? If not, please contact [email protected] and they will be able to provide you with the Tracking information. Thank you Ellie, and our apologies for the inconvenience caused,Similar opinion? Write a review on ieatwords.com.au!
CarmenSouth East Queensland, QLD
- 2 reviews
If I could give negative stars....
Ordered with plenty of time to arrive based on the 4-7 business day production estimate. 3 weeks later, still in production! Emailed customer support a number of times and they dont have the decency to respond. Definitely DO NOT RECOMMEND this company!
2 comments
Sophie G.The Photobook Club
Hi Carmen,
We're sorry to hear that your order has not arrived. ... Read more
During the year, we do complete orders within 7 business days, however around the Christmas break, delays are expected. We do have this information at the bottom of every webpage on our website. If you have ordered before the Christmas Cut Off, (December 1st) your order will be delivered in time for Christmas. If you have not received the package, please contact [email protected] and she will be able to look into this for you. Thank you Carmen and our apologies for the inconvenience caused.I didnt order it for Christmas. I ordered it for last week and at the time I ordered it, there was no disclaimer about it being weeks late! Im now out of post additional express post costs so that I ... Read more
can forward it on to the person I was going to give it to last weekend. Cut and paste apologies dont fix the situation, youve lost yourself a customer.Similar opinion? Write a review on ieatwords.com.au!
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Happy snapperSydney, NSW
Wonderful service, prompt
Processed another photobook of our recent holiday abroad. The software is even better than last time, easy align tools and easy to size the photos on the page. When all together, loaded up the book cashed in the voucher without issue. Had a query about the bonus points, customer service was excellent, polite and swift. Nothing but praise for this company.
1 comment
Sophie G.The Photobook Club
Hi Happy Snapper,
Thank you for your review about our Photobooks and Software.
We're happy to hear that you enjoy using our Software and using the extra functions it has. ... Read more
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Club yearbook
- 2 reviews
Great reminder of a wonderful holiday
Once again I am delighted with the quality of my photobook. Easy to use software and a quality finished product. I can't wait to get on with the next one, and the frequent voucher sales make thjs a very reasonably priced photobook.
1 comment
Sophie G.The Photobook Club
Hi Club Yearbook,
Thank you for your review,
We're happy to hear that you enjoy the quality of your recent Photobook and that the Software is easy to navigate. .
Thank you for your support, and for choosing The Photobook Club.
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Linda D.Greater Melbourne (Outer), VIC
- 2 reviews
What a shocka!
Purchased a Scoopon voucher and tried to redeam. The website basket hasn't accounted for voucher and has asked me to pay more money. When I started again, it refused my voucher code and says I need to pay another $10 to reactivate!! Tried phoning the company many times, I'm either cut off or redirected to leave my number...needless to say I'm still waiting for someone to get back to me. Very bad in every way. Take my advice & stay right away from this business.
2 comments
Sophie G.The Photobook Club
Hi Linda,
We're sorry to hear that you are having issues with the Voucher Code. ... Read more
We're very curious to learn more about this issue. Would you be able to send an email to [email protected] and she will be able to attend to your enquiry. Please let her know your Voucher Code, and if you happen to have a screenshot of the Checkout Page. The extra payments can be due to Add Ons or any Upgrades that were accidentally selected. Thank you Linda,No Add ons or Upgrades were selected at all. I'm sending through the screenshots. Thx
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RhinoNeilWide Bay-Burnett, QLD
Service level has slipped
After 20 plus orders one could say I am a loyal customer of The PhotobookShop Club.
That loyalty and satisfaction with The PhotobookShop Club is quickly disappearing. Their claim that your order will be processed in 2 to 7 business days is false. Totally false.
1 comment
Sophie G.The Photobook Club
Good afternoon Neil,
We're sorry to hear that your order is delayed and surpassed the 2-7 business days production. ... Read more
Unfortunately during periods such as Christmas, orders are expected to be delayed. Please email me directly at [email protected] and I will be able to find out if your order is almost complete. Thank you Neil, and our apologies for the inconvenience caused.Similar opinion? Write a review on ieatwords.com.au!
Nicole A.Sydney Surrounds, NSW
Was better then I expected!
My first time buying from them and had used a discount voucher, the design software was pretty easy to work out, they replied back to any questions I had regarding the Calendars and the delivery was faster then I expected. Overall I would buy from them again!
1 comment
Sophie G.The Photobook Club
Hi Nicole!
Welcome to PhotobookClub!
Thank you for your review, we are glad to hear that the Calendars have reached your expectations and that our customer service team has been prompt. ... Read more
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Rita
- 2 reviews
Worse Company to deal with
Purchase a special from Groupon and have been trying to work out their website to do Xmas ornaments it has taken me a week and l have gotten no where
Tryed to get a refund cause l have had enough and l am getting the run around badly
Please don’t buy from this company
2 comments
Sophie G.The Photobook Club
Hi Rita,
Thank you for your review and we're sorry to hear that you were having issues ordering the Christmas Ornaments.
You are more than welcome to email me directly at [email protected] an... Read more
I have emailed your company at least 6 times
At the end all l wanted was my money back which was only $9.95 and that was even to hard
Not interested as this could of been fixed a week and a half ago
Just NOT happy at all
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Mark
- 4 reviews
Most painful experience of my life!!!
Bought a discount voucher and once started instantly remembered from a previous experience that I promised myself I’d never put myself through this again. Literally contracted AIDS from trying to sort this rubbish program out. Continually times out whilst trying to load pages and have to manually restart computer. Never ever again - kill me now!
1 comment
Sophie G.The Photobook Club
Hi Mark,
Thank you for your review and we're sorry to hear that you are having issues with our Software. ... Read more
We are curious to learn more about your experience with our Software. Please submit a ticket with the link below and a customer service team member will be able to help you with the Software. http://support.thephotobookclub.com.au/ Alternatively, you can call our Customer Support on (03) 9088 6234 Thanks Mark,Similar opinion? Write a review on ieatwords.com.au!
290373mGreater Melbourne (Outer), VIC
- 6 reviews
- Verified customer
Absolutely terrible. Very poor quality, very slow delivery
I have purchased 50 customized mugs for an event. They have been advertised as 2-7 days turn around time. I placed the order on the 31.01.2019 and was assuming by latest the 10.02.2019 i would have the items. Big mistake, the order showed up on the 19.02.2019.
Out of the 50 mugs, about 30 had misprints mainly on the edges of the images. The images were blurry and of very poor quality. I am ordering and buying photo mugs regularly and so far have used Snapfish, Vistaprint, Kmart, Harvey Norman, and a few others but the photobookclub ones are of by far lowest quality and i would definitely not buy again from there, no matter how cheap they are it's still to expensive for this kind of quality.
1 comment
Sophie G.The Photobook Club
Hi,
We are sorry to hear that you have had a bad experience with PhotobookClub.
... Read more
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MeridyNorth-West & West coast, TAS
Not great sevice if something goes wrong
I have used this company many times before with no problem, but this time had a bad error come up on page 70 of a 100 book wouldnt let me do anything, contacted them the guy i talked to wasnt really interested in helping me, just wanted me to log him into my computer (who would let an unknown onto their computer, you dont actually know what he is looking at) and he kept putting me on hold, then got angry with me cause i wouldnt tell him my password, so you can understand why i have gone to another company
1 comment
Sophie G.The Photobook Club
Hi Meridy,
Thank you for your review and I am very sorry to hear that you have had a bad experience with our Customer Support staff.... Read more
If you wish to escalate this, please email [email protected]Similar opinion? Write a review on ieatwords.com.au!
KarolinaSydney
This company and their products are worth everything !
This is not the first time I have been using their services. I already have a few photo books, canvas and a calendar. The programme is very user friendly I can watch when my delivery is coming and the packaging is great- never had anything broken or scratched. The colours are great and generally speaking I am very glad I found them on the internet and started using their services. Thank you again for making my memories last forever:-) having photos on your USB drive should always be only a back up:-)
1 comment
Sophie G.The Photobook Club
Hi Karolina,
Thank you so much for this great review!
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Murray GAU
Great service
I have been a customer for a number of years with no problems then I did a book, 3 copies as 2 were gifts, when they arrived most pics were too dark so i contacted them, I had a great response they offered to reissue my voucher so I could re do the books & told me to make sure I did auto correct & to alter the brightness & contrast on any darker pictures. i needed to do this as the pictures were from 4-5 different devices. I was a lot happier with the result of doing this although it does take time to do to every photo but the result is worth the effort.
1 comment
Sophie G.The Photobook Club
Hi Murray,
Thank you so much for your great review!
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Questions & Answers
Robyn Basked
I have bought several gift vouchers in the past but now I cannot see how to send them to someone else.
Do I just buy it in my own name and forward it to them? I am sure I haven't had to do this in the past.
I cant change the delivery email address without changing my own.
No answers
nea.stanfordasked
While making a photo book I put my photos in auto fill how can I change this
No answers
Heather '.asked
Hi, bought a voucher, but only have iPad. Now find I can’t use it. Can’t download software. Gone in through the tablet link, but, sign in every time and project not saved despite clicking saved icon. Only shows album name as saved, but, not the work. Any help please or is this impossible on iPad? Desperate .
2 answers
Sorry Heather! Can’t help you in this one. Only ever use the software in my laptop and have never had a problem saving the work. Think you would find it a lot easier with a computer as far as moving things around and inserting photos.
Thanks Helen, hopefully some answers from photobooks express by email.
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Sophie G.The Photobook Club
Good morning DiR,
We are also glad to hear that you found the new website easy to use also as our IT Team has worked hard to make the new website user friendly. Thank you for your amazing review, we appreciate the kind words and support!Thank you for your review,
We are happy to hear that you have tried many of our different Products and enjoyed them. ... Read more