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- Verified customer
DO NOT USE THEM EVER!! SHONKY!
THE SHONKIEST BUSINESS EVER!
Had issues with their 'FREE' call out fee and 'FREE' quote. Apparently this stops as soon as they get through your front door. Objected to paying the almost $200 invoice for us telling them what was wrong with our hot water system and was issued with a court summons. As didn't have time to go to court I paid the invoice, only to get a letter in the mail a couple of weeks later from the Magistrates Court that I owed money for not turning up. The Plumbing and Gas Guys didn't even bother to cancel that either. So now I have extra forms to fill in to object to this ruling. VERY ANGRY!! Also shows that they don't turn up to court either.
SPREAD THE WORD - DON'T EVER USE THESE GUYS
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CaraPerth
Excellent work and customer service..
I just wanted to share my wonderful experience with The Plumbing and Gas Guys. Very happy with the service provided. Nigel and the boys were amazing. I had another company out to quote replacing storage HWS with Instantaneous and was told would have to be moved and new pipes run etc and would cost $$$$. Spoke with Nigel on the phone that evening and was so helpful. Andrew and Adam came out the next morning and could install new Instantaneous HWS in the same place as the old storage and half the price of first quote. Installed new system that same day. Great work and customer service all round, highly recommend! Thank you.
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Jen BPerth
- 3 reviews
- 10 likes
The installation guys were great but the office people are rude if they think you're undeserving of
This company installed an electric hot water system for me at my house. The guys were friendly and professional. I do have issues with how the office has communicated with me, however. I arranged to pay a certain amount per fortnight with the office and this was approved at installation. A few weeks later, I had a call from the accounts team to chase up money as apparently the instalment amounts needed to be higher per fortnight. Also, I contacted them to ask for advice or possibly to change the system as the Synergy bills became astronomical a...Read more
fter installation. I recognised that it was a bit much to request a new system and admitted that. The company could not suggest ways to lower my bills. After searching the internet, I found that a timer could be installed to reduce heating bills at night. I went ahead and arranged an installation which the company said was 'at cost' but was still $320 to install. Another company told me that this timer would cost around $260, so it seems that it wasn't at cost, but never mind. Also, the staff on email were rude when I tried to organise various times for the installation so that I wouldn't have to take time off work. I didn't realise that their hours ended at 3.30pm. If they'd told me that upfront, I wouldn't have wasted their time with emails trying to pin down a suitable time. Recently I emailed them to ask for a balance on my account. I would like to pay this off sooner. i needed to email again a second time as I received no response and now I get one-liner responses such as 'I have forwarded to accounts' without any 'Dear Jennifer' or 'Yours sincerely'. It's just rude and bad PR. I felt like a criminal for arranging payments that apparently were below the required amount per fortnight (not that anyone told me at the time) and now am treated with contempt by email. Not impressed.
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Recommended.......
Andrew came and sorted out the leaking toilet....a very polite and professional guy....and I would thoroughly recommend him,,,,,,, and your company.....
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Overcharged!!
Beware these guys charge $180 per hour. Paid $550 to simply terminate a water line and a gas line which wasnt finished as he couldnt find the line so had to pay 3 hours work. Also says 10% off when booking online but when the time comes to pay there is no mention of the discount.
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MariettaPerth
- 2 reviews
AVOID!
Called these guys to fix a leaking mixer tap in bathroom. Immediately after tap was dismantled, washers were lubricated and nuts were tightened, the tap appeared to have stopped leaking; however, when I looked a few hours later, it was just as bad as before so I had spent $195.39 for nothing. I called the business again and someone came to look briefly at problem deciding it needed a new tap or part. Once I had acquired the new part, I called back to see if I would be given a discount and not be charged the first hour fee of $180 as it was basically the continuation of the same job. The answer was 'no' because they 'hadn't caused the problem'. I used another plumber: it cost $60 and this time the job was done!
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Re:Fast and efficient
Richard Whitaker came out today.
We were very impressed with his professionalism and efficiency and most certainly would use his services again.
Thanks again :)
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Jayla1Perth
- 2 reviews
Thanks guys
Massive thanks to Nigel and Josh for helping me when I was so distraught today. Having a new bub I can not afford to have no water and no hot water!! Money is very tight at the moment and I was dreading what it was going to cost. It didn’t take long for Josh to fix the problem and the bill was nowhere near as big as I was worried about.
Overall great customer service, friendly and empathetic staff, very happy with how I was treated and will recommend to anyone and everyone!!
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CHAZZDPerth
- 2 reviews
- Verified customer
Woah they kept their word
Quite shocked that I’ve managed to find a plumber that doesn’t rip you off! The Plumbing and Gas Guys were true to their word and gave me the best deal by far! They were my first of 5 quotes and they promised to match or beat any cheaper quote but they were miles under.
Thank you so much I’ve never been so happy to have a hot shower!
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MaryW89Perth
- 2 reviews
Trustworthy tradesmen
I was very pleased with the service provided by The Plumbing and Gas Guys at my home yesterday. They arrived earlier than expected. The plumber was tidy and polite. I am usually very anxious with trades due to a bad past experience but he made me feel comfortable.
They were well priced and I wouldn't hesitate to call them again. Reccommend to anyone looking for a trustworthy and reasonable plumber.
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Ka .Baldwin1Perth
- Verified customer
Top service from start to finish
I called the Plumbing and Gas Guys at 1030pm with an urgent blocked drain. They had their plumber Josh to me by 730am the next morning! He sent me a text to say he was on his way, he was friendly and kept me inforned the whole time. I will definitely be using them again- especially as they offer discounts for repeat customers! Hard to find a good honest and reliable contractor y these days.
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Paige WyerPerth
- 2 reviews
WONDERFUL!
I just wanted to share my wonderful experience with Josh from The Plumbing and Gas Guys today! He was so knowledgeable, friendly and polite. I will be asking for him every time and will highly recommend to anyone looking for a plumber! Good honest trades are hard to come by and when you find them you should shout their praise.
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TarnyPerth
Finally my solar is fixed!!!!
4 different company’s told me my solar was stuffed and needed replacement!
These guys sent Robert out and tadaaaaa all I needed was a new element and a valve quickly he had hot water for me again and even gave me his personal number incase I ever had another issue with it.
Legends
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MasonPerth
So knowledgeable and friendly
From the first point of contact to finishing the job these guys knew their stuff and really looked after me.
Thanks guys
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PetalPerth, WA
Bullies avoid avoid avoid
Googled for a plumber as I had a suspected water leak. They seemed helpful and came quickly. Plumber and i found leak together in under 15 minutes. I left for work with the instructions to call and let me know progress. Call after one hour advising estimate of $450 to replace cracked pipe. I agreed. Next day email came with a bill for over $1,0000. Bill details said it took 3 hours to find the leak. I disputed this and has many phone calls trying to get resolved including a very rude man named Richard. They hired debt collector, Marshall Freema...Read more
n and again, back and forth. I then paid what was quoted and even more than that . Finally someone from their company understood my claim and said he would waive the remainder. I asked him to put this in writing. Before he could do so they sacked him and denied any arrangement. DO NOT USE THIS COMPANY and write a bad review if they have wronged you.Similar opinion? Write a review on ieatwords.com.au!
Thanks Richard, you fixed our problem quickly and knows his stuff.
Had problems with our toilet cistern. The dripping was disturbing our sleep and wasting water. Got hold of the team at 8:45 Richard was at our place at 9:30and fixed the problem in 10 mins. Great job.
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Stacey bPerth
- 2 reviews
- 5 likes
Dangerous installation of Gas Do not use Balcatta Branch
I had work done on my gas bottles system, they cross threaded the new piping and left it leaking gas .
I smelled something rotten coming in my house and just out of luck smelled the bottles and sure enough leaking, called them and they accused me that I had done this !!!! Your kidding !!!! And then said see you in court !! They didn’t even apologise and then refused to take my calls and the guy from Balcatta branch owner would not even speak with me. They did not supply a safety cert and then refused to supply one to me
I feel so hurt that t...Read more
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Quick and reliable
Had a serious water leak behind the tiles in my shower, these guys came out within the hour and quickly fixed the problem for a good price too, considering the amount of work involved.
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do not use these guys
I had a problem with flow of hot water where the advise was to replace at a cost of $4500, I engaged another provider and was fixed for $100 as it was a simple blockage which was removed and now hot water flows strongly, very disappointed as they are prepared to rip off the customer, get another quote!
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Harry BoyPerth
- 3 reviews
Job well done!!
Very happy with the service provided by The Plumbing and Gas Guys today. I called very early this morning as my drain was overflowing. They sent Josh around and he had the problem fixed quicky so I was able to leave for work on time! Great work and customer service all round, highly recommend!
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Questions & Answers
olly gasked
You recently (last Tuesday, August 15th) did a like-for-like installation of an electric boosted Solar HWS for my parents at 25A Hartung Street, Mundaring.
As far as I can tell, all went well.
Thank you.
I'm in Melbourne so it'll take a little while for me to get enough feedback to write a review.
Before I do, though, do you have a set of operating instructions that you can share with me?
Something including suggestions for when to have the booster switched on or not.
Anything that can be user-maintained?
Thanks and regards,
Olly
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