??!

Reviews

5.0

182 reviews
5
(173)
4
(9)
3
(0)
2
(0)
1
(0)
  • Product Quality
    5.0 (102)
  • Return Claim MadeYes (2) · No (108)
  • Shipping
    4.8 (72)
  • Warranty Claim MadeYes (2) · No (111)
Previous
Next

Reviewer Photos & Videos

  • More
RobertB

RobertBCentral Highlands and Goldfields, VIC

  • Verified customer

Shutterhappy

published

Found it on Facebook and once contacted found the communication to be both informative and helpful in our decision making. On then negotiating our requirements, the support was marvelous with many helpful and enlightening recommendations. We were always kept up to date with what was happening in regard to supply and delivery. Once our 7 lots of shutters arrived, we found the unpacking the hardest part. The packaging came very well protected.
The instructions via videos were easy to follow and our self installations took no time at all (5 hours for the 7 installations) with no arguments (discussions) recorded. Always felt comfortable if we needed any backup.

Shipping
Warranty Claim MadeNo

Review collected in partnership with The Shutters Department

Troy

TroyAdelaide

  • 9 reviews

Excellent Quality and Service

published

Great service and quality product. Staff very friendly with the check measure call and made me feel more confident. Install straight forward. Only negative would be the delivery with one delivery guy trying to unload my pallet of shutters stacked two pallets high on the truck so if I wasn't home not sure how it would have been done. Still a 10 out of 10 from me!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Quality shutters and very easy to assemble

published

Easy website to use to submit order and obtain quote. Fantastic customer service and friendly staff ensure your shutters are spot on and call for a 1 on 1 chat prior to order. Staff provide regularly updates with delivery times. The blinds are well made and very easy to install in minutes. Best value for shutters and can’t fault customer service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Blind & Shutter Shops

Find out how The Shutters Department compares to other Blind & Shutter Shops

Know better, choose better.

Compare all
Ally

AllyIllawarra, NSW

Awesome Product and Excellent Customer service

published

Very easy to navigate the website store.
Customer service during the whole process was excellent.
After sales service also went above and beyond expectations
Can't wait to order our next plantation shutter.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Damian P.

Damian P.Amaroo 2914, ACT

  • 2 reviews

Great Shutters at a Good Price

published

Easy ordering process that was well supported.
Great communication on delivery status as COVID had caused minor delays.
Plenty of support and instructions in regard to installation.
Installation was easy and the Shutters look amazing.
My idea was to try these out on one window and have since ordered for the remainder as I was so impressed.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Doug

DougSouth East Queensland, QLD

  • 3 reviews

Quality sales process and product for a good price

published

Order process ensures you have measurements right. Easy videos and instructions on how to. Online ordering and personal follow up. Kept informed of delivery status and once product arrived it fitted perfectly with easy installation.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Helen

HelenSydney, NSW

Great product will recommend to friends and family.

published

I love my shutters they look amazing from inside and outside of my house. I will definitely order again. Insulation was easy and very quick even with the larger windows.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
SueC254

SueC254AU

  • 12 reviews

Top notch customer service - be confident you can do this and save on labour costs

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Rebecca H

Rebecca HSydney Surrounds, NSW

Couldn’t be happier!

published

I have placed 3 orders with the shutter dept and was so impressed with every order. They are so professional and exact with their orders and i cannot recommend them enough. The actual shutters themselves are great quality and very easy to install. Dani who i dealt with was phenomenal and really made sure i knew what i was getting and recommended the best suitable options for my windows.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Shutters Department
Shutters Team -.The Shutters Department

Hi Rebbeca, This is such a great review! It was so lovely dealing with you and we are so glad you're happy. Thank you !!!!

Blind & Shutter Shops

Find out how The Shutters Department compares to other Blind & Shutter Shops

Know better, choose better.

Compare all
Deb D

Deb DVictoria

My second order, extremely happy!

published

This is my second order of shutters, the ease of ordering and assembly is fantastic. Have no doubts that l will be ordering further shutters in the future. Thanks to the Shutter Department for their phone support when reviewing orders.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Shutters Department
Shutters Team -.The Shutters Department

Its been absolutely great dealing with you Deb and we look forward to working with you again. Thank you so much for your kind words. :) Stay well!

Chantel

ChantelMetropolitan Adelaide, SA

Friendly and helpful staff. Perfect product.

published

Easy ordering, fast delivery (faster than they had said it would take) and extremely easy to fit. They work perfectly. Friendly and helpful staff for and informed throughout the whole process. Online quoting was really nice, and the online ordering process was easy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Shutters Department
Shutters Team -.The Shutters Department

This is lovely, thank you so much Chantel - It means a lot to us that our customers are happy. Stay well !

Virginia

VirginiaSydney, NSW

Perfect!!!

published

Very happy with the product! Shutters was easy to install. The team were great! I Highly recommend Shutters Dept. now enjoying the shutters that gives the house a classy look!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Shutters Department
Shutters Team -.The Shutters Department

Hi Virginia. We are so glad you are happy and love your shutters! It was a pleasure dealing with you. Stay well and thanks again :)

cyndi

cyndiMetropolitan Adelaide, SA

  • 8 reviews

Huge difference to the space

published

Very simple to use. Even after purchase, team would ring to confirm measurement.
Kept me in the loop every step of the way.
Installation was very simple. 8 screws and we are done.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Shutters Department
Shutters Team -.The Shutters Department

Hi Cyndi- Thank you kindly for your review we absolutely love the feedback ! So glad you are happy !

C P P

C P PMetropolitan Adelaide, SA

Great looking shutters

published

Great web site easy to navigate. Good choice of fitments and colour range.
Good follow up to check measurements.
Very easy to install arrived dinner time had them fitted that afternoon.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Shutters Department
Shutters Team -.The Shutters Department

That awsome to hear - Thank you so much and we hope to see more of you. Stay well !

Best process

published

Pros
1. Their website is super easy to use
2. After order, they call you to do a re measure so they can confirm all the measurements.
3. Super easy to install

Cons
1. Use a better material to pack than polystyrene, it goes everywhere in your house and the MDF packing is quite a pain to dispose, a harder honeycomb cardboard could replace this.
2. I wish they came quicker!!!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Shutters Department
Shutters Team -.The Shutters Department
Blind & Shutter Shops

Find out how The Shutters Department compares to other Blind & Shutter Shops

Know better, choose better.

Compare all
Barry

BarrySydney Surrounds, NSW

excellent

published

the Website was easy to navigate the product was accurate it also looks amazing. I found that the customer service was helpful and very friendly I will be purchasing future shutters thumbs up.

Shipping
1 comment
The Shutters Department
Shutters Team -.The Shutters Department

Thank you so much Barry - We hope to see you again soon! Stay well.

The reviewer stated that an incentive was offered for this review

The shutter fits prefect. Thank you

published

The order process is a little back and forward but I guess this is to make sure the measurements are correct to avoid disappointment. The Blind came ready to install.
Installing was very easy.
Very happy with blind and will be ordering more in the near future.
Everything is explained in easy terms

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Shutters Department
Shutters Team -.The Shutters Department
Mark

MarkGreater Melbourne (Outer), VIC

  • 2 reviews

Corner Window

published

Not advertised on their site but can be done. We had some issues, measurements are hard to organize. In the end between us and Shutters we got it wrong. Never mind, they compensated us for the problem. Apparently Shutters have reviewed the measurement mode and should not be problems for others. Regardless we have fitted two other large windows and absolutely no issues. Excellent company!!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Shutters Department
Shutters Team -.The Shutters Department

Hi Mark, We really appreciate your review ad feedback and super glad you are happy with your corner window. Stay well and so sorry about the delay in response.

Steph

StephSouth East Queensland, QLD

  • 2 reviews

Great product for great price

published

The shutters look great and they’re so easy to install. Customer service was also great and they help you through the process. One of our shutters arrived slightly damaged and they’ve replaced it promptly, no questions asked (other than to make sure they got the right panel). We’ve gone back and ordered more for the whole house!

Return Claim MadeNo
Warranty Claim MadeYes
1 comment
The Shutters Department
Shutters Team -.The Shutters Department

Thank you so much, Steph! It was a pleasure dealing with you - we are super glad you enjoyed the experience as much as we do! Stay well - Sorry for the delay in response.

Very pleased with the end result

published

Ordering and advice over the phone was excellent. I felt I new exactly what I was getting and it was customised to my windows.
Delivery: was told that the delivery could be left by my door but in fact the delivery man needed someone to help him get the shutters off the truck. Awkward as no one was at home.
The shutters were a few millimetres smaller than I had wanted which meant a bit of packing was required to make them fit. This is better than them being too big for the window. Other than packing the gap, installation was easy and they look great.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Shutters Department
Shutters Team -.The Shutters Department
Page 1 of 10

Questions & Answers

Maria O.

Maria O.asked

Could you please tell me what material your white plantation shutters are made off. And how much appr. It will cost to cover a window size 2.06 metres high by 1.48 metres wide. Can you adjust the louvres individually top and bottom.

1 answer
Fired Up
Fired Up

Suggest you check their website or contact them directly

David

Davidasked

I want to replace my glass louvre’s with bi fold shutters. Are they a solo product or do I have to have. a glass window also?
Also the window is 5metre above ground, meaning I will only be able to install from the inside. Is this feasible?

3 answers
The Shutters Department
Shutters Team -.The Shutters Department

Hi David, sorry but I'm not sure we're much help to you. We only do hinged white plantation shutters (rather than bi-folds) so I'd imagine that this kind of project is probably best for a M&Q business where they can do more custom jobs, especially if you're looking at doing an install 5m above ground. Good luck!

David
David

Thanks for your prompt reply. Is there a business you would recommend that does do a bifold. I

The Shutters Department
Shutters Team -.The Shutters Department

Hi David, I'm not aware of any online supplier offering tracked shutters ('double hinged' yes - that's something we can do, but tracked bifolds or sliding doors are a more complicated product I haven't seen offered for DIY installation). Best bet is to arrange a free measure and quote from a couple of local suppliers I think! (Also to add to your original question, yes, internal shutters are designed to sit behind a glass window, not a stand alone product).

Kell

Kellasked

Do your blinds come in black?

1 answer
The Shutters Department
Shutters Team -.The Shutters Department

Hi Kell - we currently only offer three shades of white.

Get an answer from our members and The Shutters Department representatives

Other Blind & Shutter Shops


ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.