Reviewer Photos & Videos
- Verified customer
Found it on Facebook and once contacted found the communication to be both informative and helpful in our decision making. On then negotiating our requirements, the support was marvelous with many helpful and enlightening recommendations. We were always kept up to date with what was happening in regard to supply and delivery. Once our 7 lots of shutters arrived, we found the unpacking the hardest part. The packaging came very well protected.
The instructions via videos were easy to follow and our self installations took no time at all (5 hours for the 7 installations) with no arguments (discussions) recorded. Always felt comfortable if we needed any backup.
Review collected in partnership with The Shutters Department
Excellent Quality and Service
Great service and quality product. Staff very friendly with the check measure call and made me feel more confident. Install straight forward. Only negative would be the delivery with one delivery guy trying to unload my pallet of shutters stacked two pallets high on the truck so if I wasn't home not sure how it would have been done. Still a 10 out of 10 from me!
Quality shutters and very easy to assemble
Easy website to use to submit order and obtain quote. Fantastic customer service and friendly staff ensure your shutters are spot on and call for a 1 on 1 chat prior to order. Staff provide regularly updates with delivery times. The blinds are well made and very easy to install in minutes. Best value for shutters and can’t fault customer service.
Awesome Product and Excellent Customer service
Very easy to navigate the website store.
Customer service during the whole process was excellent.
After sales service also went above and beyond expectations
Can't wait to order our next plantation shutter.
Great Shutters at a Good Price
Easy ordering process that was well supported.
Great communication on delivery status as COVID had caused minor delays.
Plenty of support and instructions in regard to installation.
Installation was easy and the Shutters look amazing.
My idea was to try these out on one window and have since ordered for the remainder as I was so impressed.
Quality sales process and product for a good price
Order process ensures you have measurements right. Easy videos and instructions on how to. Online ordering and personal follow up. Kept informed of delivery status and once product arrived it fitted perfectly with easy installation.
Top notch customer service - be confident you can do this and save on labour costs
I love plantation shutters and always assumed they were not affordable but there is a big saving in doing your own measurements and installation. I did a lot of research before choosing Shutters Dept. They frequently have sales so keep an eye out. Do your shutters a few at a time. Excellent website so you can get costs upfront, nothing hidden, and you design your shutters in a step by step process plus extra help via video tutorials. Shutters Dept will phone you several times to talk you through your order in minute detail and make sure yo...u do not make any errors, and that you understand the different frame types and which one is best for your style of window frame. Be sure to get the sample pack so you can get the right colour and frame type match for your windows. The whitest white is Snow which I have and is the most popular. My architrave and window trim paint is Taubman's water based gloss enamel and it's a great match. Shutters Dept. is a highly reliable company and I can't say enough good things about them. The quality of the shutters is top notch and I love that the tilt rods are hidden. Some companies don't do that. These shutters are durable and have a 10 year guarantee. They are easy to instal and look fantastic.
Couldn’t be happier!
I have placed 3 orders with the shutter dept and was so impressed with every order. They are so professional and exact with their orders and i cannot recommend them enough. The actual shutters themselves are great quality and very easy to install. Dani who i dealt with was phenomenal and really made sure i knew what i was getting and recommended the best suitable options for my windows.
My second order, extremely happy!
This is my second order of shutters, the ease of ordering and assembly is fantastic. Have no doubts that l will be ordering further shutters in the future. Thanks to the Shutter Department for their phone support when reviewing orders.
Friendly and helpful staff. Perfect product.
Easy ordering, fast delivery (faster than they had said it would take) and extremely easy to fit. They work perfectly. Friendly and helpful staff for and informed throughout the whole process. Online quoting was really nice, and the online ordering process was easy.
1. Their website is super easy to use
2. After order, they call you to do a re measure so they can confirm all the measurements.
3. Super easy to install
1. Use a better material to pack than polystyrene, it goes everywhere in your house and the MDF packing is quite a pain to dispose, a harder honeycomb cardboard could replace this.
2. I wish they came quicker!!!!
The shutter fits prefect. Thank you
The order process is a little back and forward but I guess this is to make sure the measurements are correct to avoid disappointment. The Blind came ready to install.
Installing was very easy.
Very happy with blind and will be ordering more in the near future.
Everything is explained in easy terms
Not advertised on their site but can be done. We had some issues, measurements are hard to organize. In the end between us and Shutters we got it wrong. Never mind, they compensated us for the problem. Apparently Shutters have reviewed the measurement mode and should not be problems for others. Regardless we have fitted two other large windows and absolutely no issues. Excellent company!!!
Great product for great price
The shutters look great and they’re so easy to install. Customer service was also great and they help you through the process. One of our shutters arrived slightly damaged and they’ve replaced it promptly, no questions asked (other than to make sure they got the right panel). We’ve gone back and ordered more for the whole house!
Very pleased with the end result
Ordering and advice over the phone was excellent. I felt I new exactly what I was getting and it was customised to my windows.
Delivery: was told that the delivery could be left by my door but in fact the delivery man needed someone to help him get the shutters off the truck. Awkward as no one was at home.
The shutters were a few millimetres smaller than I had wanted which meant a bit of packing was required to make them fit. This is better than them being too big for the window. Other than packing the gap, installation was easy and they look great.
Questions & Answers
I want to replace my glass louvre’s with bi fold shutters. Are they a solo product or do I have to have. a glass window also?
Also the window is 5metre above ground, meaning I will only be able to install from the inside. Is this feasible?
Shutters Team -.The Shutters Department
Hi David, sorry but I'm not sure we're much help to you. We only do hinged white plantation shutters (rather than bi-folds) so I'd imagine that this kind of project is probably best for a M&Q business where they can do more custom jobs, especially if you're looking at doing an install 5m above ground. Good luck!
Shutters Team -.The Shutters Department
Hi David, I'm not aware of any online supplier offering tracked shutters ('double hinged' yes - that's something we can do, but tracked bifolds or sliding doors are a more complicated product I haven't seen offered for DIY installation). Best bet is to arrange a free measure and quote from a couple of local suppliers I think! (Also to add to your original question, yes, internal shutters are designed to sit behind a glass window, not a stand alone product).
Do your blinds come in black?
Shutters Team -.The Shutters Department
Hi Kell - we currently only offer three shades of white.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.