Have tried for weeks to ring, email, messenger- everything bar carrier pigeon - finally relied but it was far to late - I was left feeling scammed during the times they would not acknowledge me

No problem generally with the product except it comes quite large, but having tried to cancel the order within 24 hours I have been met with a brick wall and refusal to answer any texts or emails

Not happy with purchases. Emailed to explain situation. Nil response. Telephone response; no cash refunds. The store must offer refunds for items not fit for purpose. Waiting since January. Disappointed. Trish

I purchased a Kaftan on Monday and have been waiting for four days for acknowledging the item has been packed and sent, so tried 3 time’s ringing the 1300 number and 3 times I waited for over 3 minutes on hold before I gave up. I’ve tried messaging but all I get is to ring the unanswered number? I don’t believe customer service is at all good, and am wondering if I’ve been scammed?

I have ordered from The Swank Store previously and have loved all aspects of the process. It appears I made an error on last order however the online team sorted this for me without having to wait for return of the wrongly addressed item. I can't wait to receive the item and start to wear. Such an easy process to resolve my error. Thankyou to Elle who is one of the Stylists at The Swank Store for hsr efficiency in sorting the issue so promptly xxxxxx

Have purchased many items before however, when I sent back the Gypsy Dress which did not fit right, I was not given a refund just a credit note. I dont necessarily need anything else as I have quite a bit of their clothes so a Refund would be great. Apparently is was on SALE and no returns on Sale items. Nearly all of their clothes r on sale all of the time. Be careful as you have to go to a separate part of the website to actually read the fine print regarding this. This should be clearly noted in the description regarding terms of return/refunds at not hidden elsewhere. Not happy at all. Very unhappy customer who will be spreading the word!

Bought a mini dress & cold shoulder dress at their sale.
Mini dress awesome, cold shoulder dress, size 8 to 14, a bit big but I could live with it for the price I paid.
The colours suited me.
Was surprised at how good the quality was.
Sits nicely & not too flimsy or see thru.
Really good value, amazing really!
So similar & comparable to the other v expensive brand beginning with a C and ending an a.
I have 2 silk kaftans from C & I think I will be shopping here from now.
Delivery was fast too.
luxury affordable clothes xx

Clothing absolutely gorgeous... customer service so helpful ... would highly recommend..this online store is on the top of my list. The quality of their gorgeous clothing is 10/10. Love, love love..

Wear silk caftans all summer here in Queensland. They are perfect for travel. We are spending time in the Caribbean & I'll be taking 4, lightweight & so easy to wash, they pack into a tiny space in your carry on luggage. I would suggest to carefully check the photos, sometimes the actual colour isn't as intense as shown online, which is a pity. I have purchased several when discounted, & even though they state 'no refunds or exchange' I couldn't wear a caftan top, (the sleeves were not flattering) they were willing to exchange. Very happy with my purchases!

I have been buying fabulous silk kaftans from the Swank Store over the last few years and have had nothing but the best service from Ashie and the staff. If there has been a problem, it has been easily fixed, and my kaftans are always admired- gorgeous patterns and colours

I have many different products. All beautiful quality silk. Magnificent colours. Great embellishments. I get so many compliments. And they are perfect for travel. Light, no crush, breathable, rinse out beautifully. I have kaftans, tops, kiminos, dresses. So versatile.
The service, returns policy and variety are fantastic. Love the sales...purchased several Christmas presents. And in August they gave me a free gift and a gift card. What other company does that!

So easy to browse on line great range to order from easy to order delivery was in the same week quality was fantastic and half the price of other retailers

I have purchased many of the kaftans over the last two years and all have been fabulous! I am so glad I found your store, can't wait for all the new season one to arrive. Im a plus size girl and just love how I look and feel when I wear them. I always get a compliment from people in my Swank kaftans.

I have purchased many Kaftans over the year and always get lots of compliments from my friends. The Kaftans are beautiful, easy to care for and fabulous to wear. Always great service. Yes, I love the Swank Store, and I will be back for more. To top it off I received a beautiful gift in August for free. Thank you so much for that.

Love this store have purchased many kaftans from them. The service is amazing and the quality of the silk is beautiful. Cool to wear and easy to pack when traveling. Have had many comments from people about my kaftans. Looking forward to seeing your new stock

I love shopping at the Swank Store. I adore the fabulous silk and fantastic colours. I have always been able to exchange the products if the size is incorrect. They are very professional and obliging. Great store .

What ever I order always fits and looks great. I am always complimented when I am wearing a Swank outfit.
Arrival date is always correct and it is easy to track. The return policy is easy to use as they supply everything and they never say no. It is because of their professionalism I am a loyal customer, and why all my friends are now buying from them.

I love this store. I have bought a few of their products. Mainly the box Kaftans. I love the prints, the fabrics and the price is reasonable. A beautiful designer luxury feel that feels devine to wear at an affordable price. AAAA++++