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Dianne SSydney
- 4 reviews
- 3 likes
- Verified purchase
Very Disappointed!
We purchased a therapy blanket for my son who has autism on recommendation from his OT. This product is not cheap and cost us $239 with a $125 discount. There have been 3 problems with this order as well as customer service issues:
1. Shipping
We paid for expedited shipping which from their warehouse in Western Sydney is 1 business day. I was told this would occur via email so stayed home the day after ordering to receive the parcel but it arrived the next day. When I raised this with the company, the support person said it was my fault for...Read more
misunderstanding even though I have it as an email. 2. Zipper for Cover was Faulty (Picture Below) There is a large piece (10cm) of fluff stuck in the zipper of the cover so it cannot not open. I contacted the customer service department and spoke to [name removed] who advised that they did not really have to give refund replacement as this was I minor fault and I should just try to pull the fluff out of the zipper and it would open. She also said hat if I was to return this, I would have to pay the postage. I explained that when I buy any product (especially one that is $239) it should be fit for purpose. I also said I would not fix zipper myself as if it broke I would be liable. I also spoke to Fair Trading who advised that as the cover is not suitable for use, I was entitled to return at the cost of Therapy Blanket for a replacement or full refund (including postage costs) which is my choice as the consumer and should not have to pay any out of pocket including mailing. Once I informed her of this, she sent me a shipping label but acted like she was doing me a favour by saying she would not charge a 10% reprocessing fee. Fair Trading already said they can't do this anyway if the product is faulty. 3. Blanket Zipper is Uncoated
1 comment
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Christopher F.New South Wales
- 5 reviews
- Verified purchase
Decent but expensive
Bought during the Autumn ($125 discount) sale and took a punt on getting the blanket due to good reviews, also got the Summer cover. The blanket is good, you will miss it if you don't use it for a night. However for me the price it just a bit too much - even with the discount
Update (2020): Downgraded to 3 stars as I find that I no longer have much of a use for this blanket, effectively making it useless to me despite the high cost.
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Nat S.South East Queensland, QLD
- Verified purchase
Excellent quality, great service.
Love this blanket! Very excellent customer service as well. I had an issue and they sorted it out for me straight away. Very impressed, I would buy this again, 100%!
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Review collected in partnership with Therapy Blanket
Find out how Therapy Weighted Blanket compares to other Sheets & Blankets
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Kate SSydney, NSW
- Verified purchase
Making a difference
I think I might have got a blanket that was a little too heavy. It is making a difference - but not as much as I was hoping. Will give it time.
1 comment
Katerina C.Therapy Blanket
Hi Kate,
Thanks for sharing your thoughts on this. You're welcome to exchange for a lighter weight - just email at [email protected] if you'd like to do this :)
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Review collected in partnership with Therapy Blanket
MichelleHobart, TAS
- Verified purchase
My sleep has been renewed!
I love my therapy blanket,
It did take me a week to adapt to the extra weight, however it is well worth it. I've always been the one to wake up at 3am, now I have finally started sleeping through the night and I'm so much happier getting and undisturbed sleep. I also live in a colder climate and I find it traps my body heat in perfectly and you feel like your in a little cocoon. I'm very happy with my purchase, as well as the customer service I have received.
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Review collected in partnership with Therapy Blanket
kenoathioAdelaide
- 3 reviews
- Verified purchase
Works surprisingly well!
After years of broken sleep, insomnia and restless legs, I thought I should give a Therapy Blanket a go. After discounts, worked out to be well priced in comparison with other brands. Quite a weird experience at first, now I look forward to settling in for the night. The micro plush removable cover is cosy and warm- and I don’t overheat as I do with a doona. After a small issue with a manufacturing fault in my blanket, customer service was excellent and resolved the matter quickly. Rather than laying under a flat, spread out blanket, I prefer to have it surrounding me fully- like I am in a vacu-formed capsule. Highly recommended!
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Review collected in partnership with Therapy Blanket
- Verified purchase
I love it.
This is one of the best purchases I’ve ever made. Makes such a difference to my sleep. Quality product. I have referred many friends to also buy this blanket and they love it too.
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Vanessa EastwoodPerth, WA
- 2 reviews
- 1 like
- Verified purchase
Love my therapy blanket
My therapy blanket is very cosy and warm and I feel very secure. I have had problems sleeping and this blanket has definitely helped with sleep deprivation. I would recommend.
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- Verified purchase
Perfect blankets for the whole family
The Therapy Blanket has made a huge difference to everyone in the family. I am sleeping better and my husband is getting to bed earlier. Can't wait until winter. Will not be without them now
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Find out how Therapy Weighted Blanket compares to other Sheets & Blankets
Know better, choose better.
- Verified purchase
Love it, helps with sleeping issues
Have definitely slept much better since I have been using it. The quality is excellent & looking at buying one for my Husband. The people at the company were very helpful.
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Review collected in partnership with Therapy Blanket
Janinemelbourne
- 57 reviews
Amazing service
First off I had a question for customer service as I ordered a therapy blanket, a sleep mask and a cotton cover and my order status showed the mask and blanket were sent but the extra cover was listed as not sent, so after a few days I sent an email to follow up.
Customer service got back to me really quickly letting me know that the cover had been sent with the other items, they had upgraded me to their new cover (at no extra cost) so that was why the system was reflecting that it had not been sent. Problem sorted!
The sleep mask is amazing, ...Read more
I suffer from headaches behind the eyes and this provides such relief. The blanket is a great size, the cover is snuggly. The new covers have zips inside to hold the inner blanket in place rather than just ties as many other brands have. It does have ties as well though to cater for those with older blankets if they need a new cover, that’s smart. I broke a leg some years ago and suffer from bad leg cramps at night which affects my sleep and after trying many other things without success made the investment in the therapy blanket hoping it would help. For me this was not an instantaneous cure, I had researched and knew this might be the case, however on night 6 I got a straight 5 hours sleep which I have not had in years; usually I wake up about every two hours and takes ages to get back to sleep, my sleep time seems to be getting better each night and I have had less severe cramps. Another pleasant side affect for me has been less nightmares, I have always had nightmares since childhood and really thought it was just normal for me, I never have normal dreams only nightmares, however I seem to be having less since using the blanket. After a few days of use I noticed that there was a hole in my blanket, the stitching had come undone where the cover is sewn to the zip. I contacted customer service and sent a photo, once again a quick response and they have sent a replacement cover out. I could not have asked for better customer service from this company, they had no trouble fixing an issue and Dalena was great to deal with. Good customer service when something goes wrong is rare these days.Similar opinion? Write a review on ieatwords.com.au!
Rose AWide Bay-Burnett, QLD
- 3 reviews
- 1 like
- Verified purchase
Perfect love it
Honestly the best investment I have made in a while! The quality is amazing! It feels comfortable to touch as well as asthetically pleasing. I suffer sleep paralysis this blanket had made my nights a little calmer
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Review collected in partnership with Therapy Blanket
Anne. L
- 2 reviews
- Verified purchase
Therapy blanket
Works well.Child seems to like the weighted feel.they are certainly better and appear more rested in the morning.now thats its a bit cooler we will be able to give it a good go.,great service and communication, prompt delivery.really good quality
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- Verified purchase
Fabulous Sevice
We received our blanket which my 9 year old absolutely fell in love with the moment she opened the box. However on inspection there were a few small holes in the cover of the blanket. Therapy Blankets did not hesitate in offering their apologies and offering to send us a new blanket without us having to send back the faulty one. This made my daughter very happy as she won't have to go without whilst waiting for the other blanket.
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Karen PPerth, WA
- Verified purchase
Wow! Love it!
I should of ordered this years ago, my daughter loves it and says she loves the feel of the outer cover. She sleeps better and seems more refreshed when she wakes up.
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Find out how Therapy Weighted Blanket compares to other Sheets & Blankets
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K4teVictoria
- 2 reviews
- Verified purchase
So pleased (and surprised) by the quick improvement in my sleep pattern!
My daughter gave me a 7kg Therapy Weighted Blanket to help ease my long term insomnia. I was skeptical, but on the first night of use I had 5 hours uninterrupted sleep! Two weeks on I am loving it! I drop off to sleep quite quickly and I find that I can easily relax back into sleep or restful napping if I wake during the night, instead of enduring hours of restlessness. I recommend this product to anyone who could use some more sleep!
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Sara PSydney, NSW
- Verified purchase
So good that I ended up buying 3!
I bought the first one for my restless leg and have not suffered RSL since! It was so great that I bought one for my brother’s RSL. It has helped us both greatly. Due to this we bought one for our Mum, to help with her sleeping difficulties.
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- Verified purchase
The therapy blanket has made such a difference...
My adult daughter suffered severe anxiety and depression and had great difficulty in feeling 'safe' when she slept. The therapy weighted blanket has improved this situation enormously. She only wishes that she had used one much earlier. They are not a cheap item, but are definitely worth every cent. I cannot recommend it highly enough.
Vivien O
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- Verified purchase
Best practical anxiety relief I’ve ever used
This blanket is so calming and soothing. I have had anxiety for most of my adult life and I have always struggled to calm myself. This blanket feels like the feeling you have after you take a big deep breath and exhale.
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Hairy5000Launceston, TAS
- 2 reviews
- Verified purchase
Very Soothing
My son loves this blanket, and the rest of the family love it too. In fact, we all want one! The outer shell is so soft and calming.
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Questions & Answers
Shannon F.asked
Have emailed and put in an online question regarding where my blanket is that I ordered with express postage and have not received any responses. Getting very worried about being scammed.
1 answer
I don't think you have anything to worry about. They are super busy and a small company. I found them very professional.
Susanasked
Dear All
Could anyone advise do we need to wash the cover before we first use?
Thank you
No answers
Facettorasked
We have just received (13/03/20) our Therapy Blanket.
I have a question relating to the two zippers fitted to the blanket. Is the new cover now supposed to have Two (2) zips for attachment of the blanket. Our cover only has the one blanket zipper, middle of the cover, if so, I would greatly appreciate being able to return the cover we have received for the latest version.
Because we wash our sheets on a weekly basis, we can see the 8 or so ties being difficult to handle and hard on an elderly persons back
1 answer
Katerina C.Therapy Blanket
Hi Facettor,
Could you please email [email protected] with photos and your order number so that we can investigate and resolve this for you.
Warm regards,
Andrew
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Dianne S
I am updating this review in the interests of providing fair and unbiased feedback.
After posting this review a week ago, I received a phone call from the owner of the business. He was very proactive... Read more
and asked to be sent the emails so he could improve service within the company. He also refunded my money and sent a replacement blanket as a goodwill gesture. I felt this was