Call in the morning and delivery was at 12 pm. Unit set up on Eco and so far we have enough water for 3 of us. Paul has come to help with setting up the digital screen on a timer that the only problem I have. The timer is set from 12-5 pm and works from PV. my electrical bill is $7 in credit so far. Installation
was $455 and electrician $300, but I was changing from Gas. I will see how it will cope in winter.

We had to replace our hot water service the week before Christmas, our son recommended Thermal Arc so we contacted the company on Tuesday morning and the unit was delivered by a very polite, helpful young man by midday. Paul could not help us with installation as it was such a busy time but we were able to sort out our own plumber and electrician. We are quite pleased with the new system, with many guests over the Christmas/New Year period with many showers and dishes washed with reliable hot water. Paul has been prompt and helpful with the requirements needed to access the rebates. We would recommend Thermal Arc as the way to go when updating your hot water service.

My ARK270 has been in for a couple of weeks now and my daily power consumption since installation has dropped $2 a day . Over the year that works out to about $672 savings compared to the electric hot water service that we removed . The best thing is no more complaining from the wife about running out of hot water . Great customer service from Paul in regards to the paper work for the government rebates . Would highly recommend this heat bank hot water service . Cheers .

With current Vic Govt incentives it was a no brainer to switch my old electric hot water tank out and replace it with a Thermalark 270. Almost like for like replacement for electrician and plumber. All done in 2 hours. Heats water to 55C quickly (only 2 people using it), set timer to use our PV output. Only uses 800w when not using element (eco heat mode). Will be interesting to see how it goes in winter. I would recommend it and the company to anyone looking at heat pump solution. Small problem with dud screen, but could still operate and company sent a replacement quickly and was simple 5 minute job to install replacement screen and cover.

I have had an ARK270 hot water unit on my home for the past several years and it operates fine. Interestingly when I swapped over I noticed a large drop in my gas bill and no real increase in electricity bill. I put this down to the fact I replaced my old 3 star gas hot water system with the ARK270.

Hot water service has been fitted and is working great. We had a small problem with the screen but were able to resolve with thermal Ark over the phone. They were contactable and helpful. Now our hot water is heated any time & is never running out with a family of seven.

This Hot water system connects to my solar panels. It uses a heat pump to heat the water which only uses 800 kw, that's less than my dishwasher. My gas bill had decreased from $120.00 to 54.00 for the same period last year. Always got hot water this has saved me a lot of money.