Thermomix TM31 (page 4 of 10)

Am extremely disappointed to fork our nearly $2,000 on an appliance that has a fault that could potentially burn and scald the user. The 'fix' is to provide a thicker wearing part in a seal that has to be replaced "every two years or when machine starts to leak" Should be recalled and refunded.

Before purchasing this machine I went to a minimum of 4 demo's over 6 years before I took the plunge and purchased the TM31. In less than 4 months I found out it was faulty and there is a brand new model. Because of the deception of this company I give you 1 star. I cannot bear slyness like this company has displayed and it is by pure chance I found out about the faulty machines

The TM31 is a reasonable product. However, it doesn't do everything they'll try and tell you it does, like grate, slow cook or pressure cook well. So, you still need to keep a number of other appliances they say you don't. Mine has a faulty seal, faulty measuring cup, and they lied about the upcoming new model. All things you don't expect for a product so much more expensive than the competition. When you try and contact them about these issues, they're very slow to respond, if at all. The sales consultants are getting very snarky online as they're not liking the reputation of their product be trashed, unfortunately they need to complain to Thermomix in Australia, not the people who got ripped off.

Scales vary from 5 to 10gms. Sometimes gives completely wrong measurements. Faulty seal allows hot liquid to escape if you remove lid immediately after high speed. Product obsolete even though questioned consultant prior to purchase - not good enough.

Had my TM31 only 3 weeks before it was superseded! Would never have purchased if I had of known a new model was being released; even after I asked and was told NO!! Whatever happened to keeping the customer happy??!! Paid almost $2000 for this machine and feel extremely ripped off!!

This is nothing but a blender that heats. It doesn't even heat well with low heat only. Don't bother with stir fries.
It makes an ugly coleslaw with uneven chopping. Chopping onions is uneven and sticks to the side of the bowl.
Initially thought the built in scale was cool but it is very inaccurate at 5g increment on the display but realistically about 25g accuracy.
Steaming function is meant to be a big deal but stay away from BPA plastics. The plastic basket discolours easily and retains off flavours.

Don't bother making ice cream cos y...

I've had a thermomix for about 6 months. It's a great machine and has helped get me out of a bit of a cooking rut, but it does seem overpriced. I do like that I can leave things to cook while I play with my kids, but there are lots of little time consuming steps involved in getting to that point (e.g. throw onion in and blitz, open lid and scrape down sides and lid etc rinse and repeat etc that just seem to add a lot of time - still better than cooking on the normal stove, but a little more labour intensive than I thought it would be). Mince an...

I wrote an earlier review of thermomix, stating how poor the after sales service was with this company and also the safety issues and risk of scalding with some of their machines having faulty seals. Further to this review this company has now received a "choice" shonky award for misleading customers. Stay well away from this product and company.

Love love my thermomix
Best appliance in the Kitchen
I have used it everyday for the last 6 years. And I Have never had any trouble. I have now
Gone and purchased the new model
It saves me so much time and so much money I even take it camping with me
You will not be sorry

We bought our thermomix just after our second child was born. Introducing solids was an absolute breeze and I am so happy to see how much unprocessed food that he eats. The recipes available are so varied and I love how it ca n be used for both healthy foods and of course for our favourite treats. My consultant has been an amazing support and often checks in to make sure I am getting value for money.

I have had my thermie for almost 16 months now and can't imagine my kitchen without it. It makes preparation and cooking for my family of 8 (including 2 adults and 3 hungry teenagers) so easy and quick!

The customer service is fantastic. Your consultant guides you through everything and is always on hand if you get stuck - just a phone call or ema away. And contrary to rumours, it isn't a pyramid scheme or party plan, the personal in home sales is simply great customer service and allowing full hands on demonstration so you know if this is ...

I purchased my Thermomix last year as I knew it would help me. I love cooking, suffer from fibromyalgia & found the TM31 has helped immensely in food preparation, cooking & being healthy. So valuable & worth purchasing. Thank you.

Do not touch anything from this company, they do not care about their customers. They deliberately deceive people in order to off load old products at full price and product also has a defect with the lid which could cause serious burns.

This machine has changed my families life and the way we eat, it's well worth the money and a great investment. We love this machine!

I begged my husband to fork out $2000 to buy the TM31 for me, parroting the claims that it would "change my life!" Biggest waste of money. It's a really noisy blender that doesn't do anything particularly well. I also find the aftercare particularly poor and the online community evangelical about this appliance. If anyone dares to criticise "thermie", watch out! It is difficult to clean, if you are making a batter it leaves a lot of the mixture at the bottom of the bowl without incorporating it and it's impossible to mix it in by hand because t...

I paid $1939 for an immediately old model, I was dupped for the new model by 2 hours ! I my varoma arrived cracked, my lid jiggles unlocked during use and locks my machine, do you think I can get them to reply to an email or phone call about these problems ??
Deceitful, greedy company with no regard for customers, the only efficiency is the payment withdrawals from my account !

We have this machine in our kitchen. My wife loves it! It's helped her become more confident when experimenting with different meals. And she won't let me touch it.

At nearly $2000 and with a very slick demonstration, I expected this machine to be amazing. Sadly, it's not. Very overpriced for what it does. It's advertised as BPA free when it's not, the steaming function is hopeless, the lid opens when it's not supposed to, it spews boiling hot liquid all over itself and the user when you open it and it's ridiculously noisy. It's good for basic functions for everyday meals, but I wouldn't serve things made in it for guests. I thought it would save me time, but it hasn't really. I've gone back to using my br...

Machine faulty, no customer service available, just auto responses. Sold me a machine weeks before a new model was released and lied to my face. Never deal with this dodgy company again.

I have had nothing but trouble with my Thermomix and with the non-existent customer service provided by Thermomix In Australia. I have a faulty machine that has already burnt me but Thermomix In Australia refuse to replace it. Thermomix In Australia and Vorwerk have a culture of deception which makes dealing with them to get problems resolved impossible. Once they have your money they are not interested in any issues that you may have - even when they acknowledge that those issues exist. Do yourself a HUGE favour - steer clear of Themomix! T...

Excellent machine that has helped me cut out so many preservatives in my diet. I have gotten amazing support from my consultant and would not hesitate to recommend thermomix to anyonw

I have had my Thermomix for 18 months and it honestly is used everyday. It makes things simpler and easier for me. I love that we now make everything from scratch and are almost additive free. This would not have been as easy without the Thermomix.

I love my Thermomix. It is a massive time saver and so easy to use. You can make so many things and lets you eat more healthily.

It costs a small fortune!

The recipes aren't as good as the old ways of making them, for example, sauteed onions aren't browned, but I bought it for convenience.

It is VERY loud when you really crank it. But at the lower speeds, I can easily cook and not wake up my toddler.

I'd recommend it to families, and those who are time-poor, but the cheap knock-offs are probably pretty good. I'd go the new model though, if it had been around when I bought mine.

So sad that the unhappy customers, on release of the new model, are so determined to put this down. It is a wonderful machine and I can't recommend it enough! It has really changed my life- quick, easy, additive free cooking and I love my T31....despite the new release !!!!.....

Look at the T5 reviews anyway....this one is no longer available for purchase! and those disappointed people can't review a product they don' t have !!!(bearing in mind those disappointed people!)....and the T5 is totally BPA free........which is why I can't fathom t...

When you spend 2k on a kitchen appliances you would think customer service would be present. Not with this company.