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Thermomix TM5 Questions & Answers
49 questions from our users
Sonia C.asked
What is The sugar stage on tm5?
No answers
Nabeel Shahrol Azmiasked
My bowl could not fit the base. When I check the bowl, the base of the bowl were a bit off. And also I can see the handle of the bowl have a gap but I do not how to fix it. Help?
No answers
Kathy Dickasked
Where do you find the wifi connection in the machine.
No answers
Geoff D.asked
case cracking problem ?
No answers
Avalon Casked
My fairly new T5 Thermomix is not counting the numbers properly when doing a recipe - say the recipe says 20 second for 8.5 speed. The second knob will go 20 - 23 - 21 - 40 and stuff like that. What do I do?
1 answer
double check that your screen is clean of any cooking fluids or food - its quite sensitive. If your still having issues, contact your consultant who will be able to advise you. you may need to send it in for repair which should be covered under the 2 year warranty.
Becasked
I am going to buy a thermomix in China but I’m Australian. Can I register my cook-key on the Australian website to have access to those recipes?? If not is it easy to change the language settings?
Jean S.asked
Can you use other people's recipes chips in your own machine?
No answers
Carolyn Jasked
I have just traded my TM 31 for a TM5 and I have the Travel Bag for the TM31. Can I use this bag for my TM5?
1 answer
The TM31 bag is too small for the TM5. Sorry. If you want a travel bag you will need to invests in the new one that holds the bigger TM5.
our designasked
Has anyone had an issue the the rubber surround on the lid breaking?
No answers
Samasked
I have lost my recipe chip for my tm5 thermomix where can I get a new one?
1 answer
Hi, The chips are available for purchase, how ever you might want to consider the cook key. The chips are individual collections (basically an electronic version of a cook book) where as the cook key enables you to connect to cookidoo, accessing thousands of recipes and collections which are downloaded to your key (and of course the machine) it opens up a whole new world!
Several countries only allow purchases to be made via an advisor so if you have a contact, great use them, if not a Nutritionist on instagram 'tamaras.health.hq may have contacts.
Pipperasked
The scales on my Thermomix TM5 isn't working we have done everything the troubleshooting in the manual suggests but know joy. I use the scales a lot and finding it rather frustrating having to get my old kitchen scales out to measure everything. I live in the country the Thermomix consultant that I purchased it from know longer works for your company hope you can give me a quick and easy solution for this problem. Any suggestions? Thank you Peta
2 answers
Hi PETA
Firstly I don’t work for thermomix, I purely wrote a review of my purchase of my TM5.
I would be devastated if this happened as it is one of the best features
Have you tried phoning Thermomix technical support on 1800 004 838 (8am-5pm)?
Thanks for the information Ali I'll phone the technical support shortly.
Cheers Peta
Jonesasked
How do I find out how old my thermomix is? I bought it secondhand and now I'm wanting to sell it.
2 answers
Call Thermomix on 1800 004 838 and they will be able to help. If you have a TM5, they can identify from the serial number (which you can find on Menu - Settings- About). If it is a TM31, the Service number (located on the bottom) will help them identify it.
Hi, can I ask why you want to sell it? I’m looking into buying one so came here to read the reviews first.
Thankyou Cara
Andyasked
I’ve got the new model thermi, the silver button doesn’t work to turn the machine on. I have to take it off and press the mechanism then put the knob back on to select speed/time.
Who do i contact to get a new one?
CMcPasked
My T5 broke after I failed to click the base in and started a recipe . Why didn’t a computer read out appear and beep when bottom was unlocked?
I can’t unlock the lid
No answers
Allison Aasked
Do the tm31 extras fit the tm5? Or do they need to be purchased again? The steam basket etc?
Dikaboasked
I was just mixing some spinach with cteam in my tm 5 and it shut down and now it wont turn on anymore. I cannot open the lid either. Is there a way to reset or what can i do?
1 answer
I’d sell it and buy a machine that comes with good customer service and an ethical returns policy... but that’s me...
Kellyasked
My cord is only pulling halfway out of my mt5, it's like it's jammed has anyone else had this issue?
Rebecca Sasked
I have purchased a second hand TM5 am I able to connect to a local consultant to learn how to use it? Thanks
SSHasked
Hi, In my thermomix Recipe chip is not working, means it is not displaying me the built-in recipes.is this a technical issue.?
1 answer
Yeah I think so. Call head office or your consultant. I haven't ever had a problem with my chip
Jessasked
I'm looking at buying a second hand TM5. How important is it that I have the order number from the previous owner? I want to be able to get in touch with a consultant so as they can help me learn about it etc.
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