Good response times
Ana was really helpful. She always responded quickly to questions and worked hard to get our documents finalised in a timely manner. I recommend as a convenient way to get conveyancing done.
Ella was wonderful, and guided me through the settlement process with her expert knowledge. She kept me updated throughout, and was lovely each time we spoke. It could have been stressful, but Ella made it easy!
It has been a pleasure dealing with Rowie from Think Conveyancing. She made the process smooth and was very responsive. Rowie was able to answer all the questions I had and provided guidance when needed. Thanks for the successful settlement. Great work!
Professional Service A+
Terence Jones was excellent to work with. 10 out of 10 for his work ethic, professionalism and friendly nature throughout the whole process. He was a strong communicator and always available via email with fast replies and would always answer calls or return them very promptly if unavailable, couldn't ask for much more than that. Highly recommend Think conveyancing to anyone who is buying or selling a property.
Matt Webster was absolutely legend. He was great communicator always available to answer my questions and assure me. He always return my calls and replay to my emails in timely manner. One time I lost my cool due to stress and being overwhelmed with the process and the figures he stayed calm and patient and he didnt. I would recommend Think conveyancing to anyone who is thinking to sell or buy property
Charged but didn’t deliver
Amazingly poor communication, blamed me, the customer, for their error and they spent 3weeks trying to bank my bank cheque for the house sale proceeds. Their action was via email with no urgency being displayed. I was patient and polite but in the end I reluctantly felt I had to give up on them and collected the cheque (with error in name) from their office and banked it myself, it was cleared in 3 days! 3days and ThinkConveyancing could not do this in 3weeks. I am so glad I did not have another property settlement depending on this cheque. ...The company’s effort was unsatisfactory for me, they left the issue to the inexperienced admin person who seemed to have little sense of the anxiety and stress this was causing me and displayed an inability to resolve the issue blaming me, the buyer’s lawyer and the bank for the lack of progress. I think that customers are not treated well by this company, especially if anything out of the normal cookie cutter process goes wrong. I would not recommend this company to anyone buying or selling property.
Just a quick review about Think Conveyancing services. This is my first time ever to purchase a property and I got Ruth Cassidy is assisting me with the settlement. I was so worry as I got this service online and have never seen anyone face to face but she broke that fear with her smart friendly personality, especially you could hear her smiling voice on the phone and she make sure to put extra time and effort to answer all my concerns and need. I never had that experience with anyone else before .Im really appreciated for all her help as she k...new I was really worry, now with things going smoothly and moving soon into my own place nothing could described how much happy I’m now. Thanks again for all you help Ruth, you made me felt safe and secure to put my trust in your hands. Tuyen
The reviewer stated that an incentive was offered for this review
IMPRESSIVELY GOOD SERVICE
I have used Think Conveyancing services 2 times and am pleasantly impressed by the effective, polite and caring of my needs service. The paralegal conveyancer I am dealing with Ella is very responsive, giving me fast answers to the multiple quarries I have, sending me information, forms and materials required to proceed further with the settlement. Other important aspect of her work is that she takes under consideration my best interest to achieve desired outcome with the least time and resources. Have the ability to create certainty and ease during the complicated process of settlement.
If there is a need would use the service of Think Conveyancing again and would recommend it to anyone who needs such services.
Lower cost conveyancing
At first I found Think Conveyancing difficult to contact. I had many questions - and no response at all to phone calls or emails. However, once my Settlement was due there were no issues at all. The paralegal who took over my matter (Rianne) was very quick to respond and very helpful. I would use Think Conveyancing again now that I understand the process better.
We were very pleased with the service performed by Lyn Carlson.
Very friendly and professional in her approach. Spoke in a simple language very easy to understand.
Made talking with her very comfortable.
Definitely a valuable asset to your organisation.
Will not hesitate to recommend ThinkConveyancing to family and friends and to anyone wanting to use your company.
Very satisfied customer.
Too many staff have no idea what they're doing
I recently sold an investment property in Tasmania and was using Think Conveyancing for settlement but have since changed my mind. I live in Victoria so wanted someone competent who would take care of everything for a simple sale (which is normally the case with professionals) but unfortunately Think Conveyancing seems to have too many staff members that have no idea how to do their job or perhaps simply don't care. I was assigned Hutson Tan and this guy honestly has no idea. He was giving me instructions on what I had to do to get things re...ady for settlement (seems he wasn't going to do anything at all) and when I questioned this I just kept getting fobbed off by him and everyone else. In the end I rang their main office (Hutson works from home so you're just given a mobile number which 95% of the time he doesn't answer) and DEMANDED to speak to a manager, after 45 minutes on hold and numerous excuses that no-one was available (which I wouldn't accept) I was finally put onto a woman who actually just gave the excuse "there has just been a misunderstanding" and seemed to be trying to blame the problems on me!!! I got EXTREMELY angry and was then told I could find someone else if I preferred so in the end that's what I did. I was starting to think there must be a lot of differences between settlement in Victoria (which I have been through a number of times) and Tasmania but the next company I spoke to (who is now looking after me) confirmed that I was correct and shouldn't have been asked to do all the things that Hutson from Think Conveyancing was telling me I had to do ie the most worrying one was that I had to send the money directly to the Real Estate Agent for their commission on sale prior to settlement. I honestly don't know what you would be paying Think Conveyancing for as they weren't going to do much for me PLUS they couldn't even get the settlement date right - it was different on their documentation (2 weeks late) compared to the contract that both myself and they had received so they probably wouldn't have even attended settlement! I would not recommend this company to anyone unless you want to find yourself up the creek without a paddle with your simple settlement falling through and costing you $$$$$.
Beware using this firm
Sent numerous emails regarding acting for us on sale of home initially. Then no contact did not meet one timeline. Does not answer phone. It was so stressful after one week cancelled them acting for us. Please be aware it only seems to be the seqld area after reading other reviews. Now we have just had to pay them for doing absolutely nothing.
Great service will definitely use again!
Glad I found thinkconveyancing when I google searched! Can't fault the service, Leilarni Salim acted on my behalf, very professional and very easy to deal with. The sale of my property was trouble free considering I was working in another state and quite remote. I would definitely recommend using them and I will again next time I need this type of service!
Great customer service
Rowie was a pleasure to work with. She always kept me updated and is always on top of things. Great customer service! I am in good hands with Rowie, she is knowledgeable and goes the extra mile
Think convancing were great to deal with, Taylor and the team were very helpful and professional.
They were very quick to respond to emails and my calls were answered quite quickly
Great value for money
Very happy with the service we have received from Think Conveyancing so far. Lora Chen was our lawyer during the exchange process and she was very thorough in the review of our contract and acted quickly on our behalf when we needed to negotiate and sign on a very short time frame. Chris Villa has also been very helpful in getting us organised for settlement. Very good value for money.
Great Job Harper
The team at Think Conveyancing were great with our recent Property acquisition. They explained the the process and followed up with explanatory documents, with checklists and timelines - very helpful for someone like me who has not kept up with the latest procedures.
Harper she is the best- Thank you for your care, attention and professionalism. Everything went smoothly and communication was faultless.
A final point is pricing was very competitive. I highly recommend them.
Highly Skilled Organization
I was doubting if I should use thinking conveyancing for my property purchase but just took a bold step and they prove themselves right to me. All their staffs are so kind, helpful and explain to me in the simplest way. Thanks to Mary R who completed my documentation for settlement without any issues. She is so organised, fast and good in documentations. All thinking conveyancing staff are extremely professional. I will recommend Think conveyancing over and over again to all my friends and family.
Happy First Home Owner
I have recently been through the process of purchasing my first home. I was assigned Chris V as my primary contact. He was attentive to the individual needs of the settlement and always available to thoroughly explain any questions that I had. I would definitely recommend his services and will be using them again in the future.
- Verified customer
Absolutely Excellent Service!!
Absolutely Excellent Service!! My case was handled by Ella Cabrera, the service provided was 5 star, Extremely professional, Completed settlement without issues!! will happily recommend to any first home buyers!
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