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Mia M.South East Queensland, QLD
Hard to deal with, make mistakes.
Solicitor from think conveyancing only pick up a name spelling mistake right before settlement, result settlement didn’t happen on the settlement date. The people in this company is difficult to deal with, and they make basic mistake like this, I will think twice before using this firm.
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bad experienceSouth East Queensland, QLD
Charged but didn’t deliver
Amazingly poor communication, blamed me, the customer, for their error and they spent 3weeks trying to bank my bank cheque for the house sale proceeds. Their action was via email with no urgency being displayed. I was patient and polite but in the end I reluctantly felt I had to give up on them and collected the cheque (with error in name) from their office and banked it myself, it was cleared in 3 days! 3days and ThinkConveyancing could not do this in 3weeks. I am so glad I did not have another property settlement depending on this cheque. ...Read more
The company’s effort was unsatisfactory for me, they left the issue to the inexperienced admin person who seemed to have little sense of the anxiety and stress this was causing me and displayed an inability to resolve the issue blaming me, the buyer’s lawyer and the bank for the lack of progress. I think that customers are not treated well by this company, especially if anything out of the normal cookie cutter process goes wrong. I would not recommend this company to anyone buying or selling property.Similar opinion? Write a review on ieatwords.com.au!
Del28South East Queensland, QLD
- 9 reviews
Beware using this firm
Sent numerous emails regarding acting for us on sale of home initially. Then no contact did not meet one timeline. Does not answer phone. It was so stressful after one week cancelled them acting for us. Please be aware it only seems to be the seqld area after reading other reviews. Now we have just had to pay them for doing absolutely nothing.
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Dave G.Sydney, NSW
Cant recommend Think Conveyancing enough!
Great service and value for money. TC were helpful and professional throughout making the whole experience stress free. The whole process from start to finish was very clear, and the service was amazing. Thank you so much!
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TraceySouth East Queensland, QLD
Zero communication
If only I could take stars away - seriously these guys have zero communication skills. I was quoted one fee but then charged an extra $110. Try to followup on the extra charges and surprise surprise wont answer or return calls, and wont respond to emails. Got notified 2 hours before settlement that it is delayed because they didn't realise paperwork needed to be sent to the buyers solicitor. This company is a joke and do yourself a favour and don't engage.
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First Home BuyerSouth East Queensland, QLD
WARNING - DO NOT USE
Woeful and tardy service - their lack of knowledge, guidance and information ended up costing me thousands. When the above was escalated to senior management and CEO I heard nothing back.
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Benjamin M.Central Queensland, QLD
- 2 reviews
Think another conveyancer
Keeping clients up to date with a conveyancing matter is paramount. My recent experience with Think Conveyancing was left than pleasurable, your conveyancers did not provide updates and issued incorrect documentation which prolonged settlement. The understanding of conveyancing as a whole by your conveyancers seemed to be pedestrian at best, I will not be recommending your service.
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Poor and unprofessional service
Extremely poor response time throughout the whole process. Took way longer than necessary to sort things out because of this. Also was waiting all day on settlement day to get the keys because they couldnt send the settlement email on time. Their customer service was poor every time I called. Their prices are also higher than others so I recommend doing a quick shop around and youll find someone (anyone!) who is much better.
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AbhishekSouth East Queensland, QLD
All talks - No Action.
Do not do it!! This mob has no idea what they are doing.
We have received approved - unconditional finance. With finance clause date looming large over our heads we needed a lawyer to contact us ASAP as I needed to work out a few things before the settlement.
I contacted them three days ago and someone promised me "immediate attention" for an additional $60. Once they started the matter, it all turned to bad. They assigned my matter to a person who was really good at making promises but that was all that they were good at. They first promi...Read more
sed to call me in an hour. When I did not receive a call back four hours later, I called them up. To my surprise, they said that they are not experienced enough to handle my type of cases and have re-assigned it to someone else and that "someone" else will call me in 15 minutes. "My case" is fairly simple - Land+house construction package with FHOG applied. After waiting for another hour, I called them up again. This time, there was no answer. They advertise their hours until 9:00pm but the calls keep going to the answering machine. I had to call their Perth office to find out what was going on. Again, I was promised that I will receive a call at 7:00 in the morning. As I am writing this review, it is 9:00am and nobody has called me. I believe these guys are expert in wasting time and making simple things complicated. I am running as far away as I can from them and so should you.Similar opinion? Write a review on ieatwords.com.au!
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Stay Away!
Stay away from them!! Absolutely disgusting and even admitted professional negligence yet zero care factor. Didn't even bother to read contract terms correctly resulting in settlement falling through. The "national practice manager" who you deal with during the complaints process is absolutely useless and just wastes your time making comments that she doesn't know and that the solicitors know more than her, are you kidding?!?! If you can ever get someone to answer a phone after 2 conversations they palm you off onto someone else who just buys more time for them.
This company has caused my family SO much stress and destroyed us financially.
Pathetic!!!!
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VikSouth East Queensland, QLD
- 3 reviews
- QLD
- Verified customer
The worst - dont go there!!
We engaged Think Conveyancing for a relatively small sale. We were really disappointed and worried from the very beginning due to lack of response and outright lack of apparent care. We attempted to cancel and were advised it was half of the quoted amount to cancel due to them "all ready acting on our behalf". These people cant be trusted. They also don't tell you about the additional costs in using them. Ask about he trust account costs and ZIPID costs (per person). When your paralegal goes on leave then good luck! When there was next to no re...Read more
sponse before, now you will get nothing! Although we did finally settle our statement was incorrect and I had to inform them to correct it into our favour or we would have been losing additional money.Similar opinion? Write a review on ieatwords.com.au!
DO NOT USE - No care and bad communication
Terrible Communication and multiple mistakes leading me to having no house for my family, animals or furniture for a weekend. I was told my house had settled so I handed over my keys. Only to find out later that my new house wasn't going to settle after the second attempt on a Friday afternoon leaving me and my family with no where to go. The best part was when I found out my house hadn't actually settled after the buyers had already moved in... All recorded on a call recorder.... And their offer for their major stuff up and massive cost caused to me.... $100.00... DO NOT USE.
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JoyLSouth East Queensland, QLD
- QLD
- Verified customer
Extremely helpful all the way to settlement
The team kept me well informed every step of the way with no problems. The settlement occurred on time and they advised me straight away.
They made it easy for me.
1 comment
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Review collected in partnership with Think Conveyancing
JenniferPSouth East Queensland, QLD
- QLD
- Verified customer
Sale of a Property
Excellent service provided by the representative at Think Conveyancing.
Sorted out a few hiccups we had with complete professionalism. Will definitely use them again for my next sale. Thanks Think Conveyancing.
1 comment
Ryan L.Think Conveyancing
Hi Jennifer,
Thank you for that raving review! Our staff are delighted to hear that you appreciate their service and their professionalism. We pride ourselves in being able to make the process smooth ... Read more
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MandySouth East Queensland, QLD
Great service
Sidnee helped us through the complicated process of a simultaneous settlement. There were moments where things weren't going smoothly, however Sidnee remained professional and continually kept me calm, assuring me that she was working for us, not the other side. Everything went through smoothly on the day, selling our previous property and settling on our new one - thanks Sidnee.
1 comment
Ryan L.Think Conveyancing
Hi Mandy,
Thank you for leaving us with your feedback. It is terrific to hear that Sidnee was able to get everything together and that you were able to get the results that we aim to deliver. Every cl... Read more
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Beverley and BirgerSouth East Queensland, QLD
First time ‘buying’ using this service.
We have used ThinkConveyancing 3 times in the past to sell properties. This time we bought. Very happy with the communication and proactive information. We would use again without hesitation. Each time we requested the same advisor, Lisa, and the standard process was intervened to grant our request immediately. We trust this organisation to work for us - no matter which side of the contract we sit.
1 comment
Ryan L.Think Conveyancing
Hi Beverly and Birger,
Thank you for leaving us with your feedback. We are overwhelmed by your continuous support through your 3 properties with us. Its amazing to see how you have come back to us eac... Read more
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JudySouth East Queensland, QLD
- QLD
- Verified customer
Great Company
Michelle English was an absolute gem to work with. The initial experience of selling a house was daunting but Michelle guided me through it with utmost respect and professionalism. As a matter of fact the whole team at Think Conveyancing were fantastic
1 comment
Ryan L.Think Conveyancing
Hi Judy,
Thank you for that great review. The team thought you were fantastic too! Michelle is delighted to hear from you and is very happy to know that you had a great experience while working with h... Read more
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Review collected in partnership with Think Conveyancing
- QLD
- Verified customer
Support all theway
The staff were professional and easy to talk to. You could always have your call and questions answered . I was very satisfied. The process was made easier with the quality of the staff.
1 comment
Ryan L.Think Conveyancing
Hi Allan,
Thank you for that raving review! Our staff are delighted to hear that you appreciate their friendliness and their professionalism. We pride ourselves in being able to make the process smoot... Read more
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Review collected in partnership with Think Conveyancing
RachaelTWide Bay-Burnett, QLD
- QLD
- Verified customer
Excellent service
Louise at think conveyancing was professional, efficient and an excellent communicator. The purchase of our house settled without any issues which impressed us greatly, as we have bought and sold many houses and often had issues with the conveyancing or banks etc. Thank you for making the process so easy this time.
1 comment
Ryan L.Think Conveyancing
Hi Rachael,
Thank you so much for that great review. We are thrilled to hear your purchase went as smoothly as can be and we could not be prouder of Louise. As a team, it is always our aim to help cli... Read more
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Review collected in partnership with Think Conveyancing
- QLD
- Verified customer
efficient and helpful
Lisa and her team at Think Conveyancing Sunshine Coast recently helped me through the purchase of my first home and I can't praise them enough. I had no idea what I was doing and they patiently walked me through every step and made the process easy and simple. 5 stars!!!
1 comment
Ryan L.Think Conveyancing
Hi Thomas,
Thank you for such a fantastic review! The team at Sunshine Coast are very excited to know that you have given them such high praise. Lisa is happy to hear from you and the team certainly ... Read more
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Ryan L.Think Conveyancing
Hi JoyL,
our clients. We are grateful for your kind words and we are happy to hear from you. We wish you all the best.Thank you for the great feedback. As a team, it is always wonderful to hear the amazing service that our staff can provide. Our team always aim to give a smooth and stress-free experience to ... Read more