While at first I thought this policy was good value, it turned out to be costly. With our travel plans postponed due to Covid-19 I requested that our travel insurance be transferred to when we travel next. This request was denied and no monies returned.
When all other parts of our holiday were refunded or vouchers for future use given, disappointing that Tick couldn’t offer the same.

Of note, my Mums travel insurance was fully refunded.

I’d be concerned with Tick if I ever had a claim.

As with other reviews this is one of the only companies not offering full refunds for travel cancelled due to Covid. Contact the complaints line and ombudsman together everyone to get a result.

Our cruise and flights to the cruise and back were cancelled because of COVID-19 and level 4 travel ban. Tick Travel Insurance refused to allow us to cancel our travel insurance and took our money for a service that they have not provided, although we had absolutely no control over the cancellation of our travel.

DO NOT USE TICK EVER!!! You only have to look at previous reviews to see how bad this company is. Emailed them about cancelling policy over 3 weeks ago 29th march as trip was cancelled for mid april. It took until the 20th of april for them to get back to me to let me know i was now outside the window to make a claim. 3 WEEKS FOR 1 EMAIL, and now conveniently im unable to make a claim. But its truly amazing when i emailed them back yesterday they gotten back to me within 1 DAY. I find that unbelievable. There are a few words to describe companies like this. JOKE

wanted to Cancel a current Travel Insurance due to the Corona Vid cause i couldn’t travel so i called Tick insurance they said i wasn’t allowed to claim only wanted to cancel the policy or a credit note very disappointing

Have used tick insurance a few times now, but when emailing recently because of cancelled Bali trip, my message was not delivered because the return address was refused. Tried again same result.

Coronavirus prevented all travel but no refund from TICK, and no desire to communicate, but happy to take my money, just money grabbers, extremely disappointed in their attitude and not reasonable because of this worldwide pandemic, what other more valid reason could there be to cancel my policy and ask for a refund

Unable to travel due to a total travel ban but they will not allow you to cancel and will not refund the policy . No information on their website since February and they do not respond to all questions on emails . I feel this is dishonest and not a good way to run a business though they must be laughing as they keep everyone’s money . DO NOT PURCHASE.

Same situation & experience. Totally unethical and I Australian.

I took out insurance On 4/2/2020 for a trip to Bali, due to corona virus our trip was cancelled and out of our control, asked Tick for a refund on premium only to be told could not refund premium as it is outside 14 day cooling off period, surely this would not apply to the current circumstances. Tick insurance are only interested in taking your money nothing else. We are all in this together Tick Travel Insurance.

Will never use or recommend ever again!!!

Lodge claim but nill result. Before I purchased the insurance, there is nothing mentioned about covid19 on their website around mid to end february, their website backdated with covid19 rules and anything purchase after 31 january you will not be able to claim. This is scam - anyone wants to buy please take screenshot their website. they will use all ways to avoid the claim.

I booked insurance with them 30 August 2022 for my trip to Japan in May. Because of the Corona Virus i was forced to cancel my trip. My flight and all accommodations have been cancelled and refunded.

Today i rang the insurance to request a refund for the money i paid them and was told No they do not give Refund. WHY. You buy something in a shop and you can return it if not used and get full refund. I am not going on my trip and will not use the insurance, so why are not giving the refund at a time like this.

Why should we booked with you again. Can we trust you. NO.

Graham Wilkinson

It was affordable but we haven’t travelled yet so when we come home I’ll update my post. We saw that it was easy to apply for and we’re happy to have it because it’s affordable.

Have used Tick Travel Insurance 5 or 6 times over the past few years and find their policies cover all my requirements. Fortunately have not had to make a claim so far. The cost is always far better than competitors.

good value went on compare the market and this one came up on top i had never heard of it previously i am not travelling until august so a long way off

Great to deal with. Easy on-line application. Read all the small print. I am over 70 so travel insurance becomes really expensive. Tick Travel insurance gave me the best dealThis is the 3rd time I have taken out a travel insurance with Tick. Policy is very good value. Very easy to set up on-line. Have 24hour emergency number. Great if any drama should arise

Never had to claim so can't really say. They seem legit and it's easy to set up online. But the proof is in the pudding let's see what they see when I make the BIG CLAIM

This is the first time we have used Tick. The policies were good value for money and easy to set up. Easy to set up. We have not yet made a claim so unsure how good they are in that dept.

The policy was excellent value, much cheaper than other companies. I was a little apprehensive because is was quite a lot cheaper. Unfortunately we had to cancel our holiday due to ill health. Claiming was easy, it took approx. 2-3 weeks to get refunded. They kept in contact throughout. I have never used Tick insurance previously, but I will be from now on.

Policy was good value for money Had a lot of trouble initially in making small claim for windscreen repair to hire vehicle. Nearly gave up as contacting Tick wasn't easy Lots of paperwork needed but we persisted as there was NO EXCESS