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Reviews

4.0

1,560 reviews
5
(804)
4
(400)
3
(83)
2
(32)
1
(241)
  • Value for Money
    4.2 (655)
  • Transparency
    3.8 (459)
  • Customer Service
    3.9 (560)
Previous
Next

Can you let me know if our insurance for trial starting 25 March is covered for the Coronavirus to America

published

It was affordable but we haven’t travelled yet so when we come home I’ll update my post. We saw that it was easy to apply for and we’re happy to have it because it’s affordable.



David M.

David M.Greater Melbourne (Metropolitan), VIC

Everything I want

published

Have used Tick Travel Insurance 5 or 6 times over the past few years and find their policies cover all my requirements. Fortunately have not had to make a claim so far. The cost is always far better than competitors.

john 1604

john 1604sydney

  • 11 reviews

quick no fuss well priced

published

Went on a cruise febuary and found that noumea requires that we carry health insurance or we may be denied into the country something new.We shopped around and took out Tick very simple and cost effective for our needs.We had no problem at all.However when docking at noumea a guests was been put into an ambulance and we heard that the ambulance and hospital would not accept her until they had clearance from her insurer.This made us very happy that we did take out the policy.



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Beatrice

BeatriceGippsland, VIC

ideal

published

good value went on compare the market and this one came up on top i had never heard of it previously i am not travelling until august so a long way off

Anthony

AnthonySydney, NSW

Refund

published

Our flight was suspended due to coronavirus, the company will give me a refund. So I bought another new policy for my trip in August 2020 to the Baltic and Fjords,

Chris

ChrisIllawarra, NSW

Travel Insurance

published

Great to deal with. Easy on-line application. Read all the small print. I am over 70 so travel insurance becomes really expensive. Tick Travel insurance gave me the best dealThis is the 3rd time I have taken out a travel insurance with Tick. Policy is very good value. Very easy to set up on-line. Have 24hour emergency number. Great if any drama should arise

Disappointed

DisappointedSydney, NSW

Tick Insurance-postpone travel cover period

published

Contacted Tick Insurance to see if there was a possibility to change date of cover to a future date, obviously due to current Corvid -19 world wide crisis (Their PDS clearly state no claims on cancellation due to change of mind or fear). No such luck, no such provision in their PDS, I was hoping Co will show some goodwill and flexibilty in light of the situation. What a windfall by travel insurance Co (Tick included) from travelers deferring or cancelling travel. How good is that !!

2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi there, I'm sorry that you were unable to get the expected outcome here. You can recieve a full refund for your policy provided that you are still within the 14 day cooling off period. I hope this helps. Thanks, Anna

Disappointed
Disappointed

Not really, as it's way past 14 days cooling off period.
Bad decision on my part, to take out insurance 3 months before my intended travel dates, which I've postponed my travel.

John

JohnGippsland, VIC

Easy application and set up .....

published

Easy set up even with medical screen, haven't travelled yet but have used Tick before without having to claim hope this carries on..... Seems value for money but will only find out if I need it.

black eugene

black eugene

  • 2 reviews

Have used Tick a few times now... Never had to claim

published

Never had to claim so can't really say. They seem legit and it's easy to set up online. But the proof is in the pudding let's see what they see when I make the BIG CLAIM

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Alan H

Alan HIllawarra, NSW

Very Good

published

Great value, easy to deal with. Online booking easy to follow. PSA Members. NRMA Insurance was double what we paid last year to Europe. Will always choose Tick now. Excellent.

Great price good cover.

published

First time customer travelling later this year will give better review afterwards,hopefully don't need insurance but seems legit with low costs, easy to set up. Will find pout if it covers cancellations if travel advice is issued

Ronald

RonaldCentral Highlands and Goldfields, VIC

You'd be crazy to travel without insurance

published

Seems like Good value and was easy to establish. Haven't made a claim and hope that we don't have to. First time user. Had to email them regarding incorrect date of birth and heard back quickly

Gary

GaryVictoria

  • 5 reviews

Yet to see

published

Appears to be good value and was very easy to set up.
Time will tell if as good as claims as not travelling until the end of the year. Hopefully won't be needed.
First time user

Richard SMITH

Richard SMITHPerth, WA

  • 7 reviews

FIRST TIME WITH

published

First time with Tick so cannot be too critical. Have looked at other reviews and will give proper feedback when I get back. Interested to see what will happen if a Travel Advice is given for my destination.

Beryl

Beryl

  • 2 reviews

did not advise no viris cover as it was purchased to late.

published

we did not get advise on no cover for virus as 79 years old and not made aware of the problem which is very important so we now have no cover

1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
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Review

published

This is the first time we have used Tick. The policies were good value for money and easy to set up. Easy to set up. We have not yet made a claim so unsure how good they are in that dept.

MikeyD

MikeyDPerth, WA

  • 2 reviews

Honest Dealings

published

Extremely easy to set up. I also followed up with a phone call to discuss some items of coverage and extremely honest and friendly advice.
I like the fact that Tick Insurance ensure you are aware of the cooling off period, again adding to their honesty.

sharyn

sharynMetropolitan Adelaide, SA

So easy to set up and claim

published

The policy was excellent value, much cheaper than other companies. I was a little apprehensive because is was quite a lot cheaper. Unfortunately we had to cancel our holiday due to ill health. Claiming was easy, it took approx. 2-3 weeks to get refunded. They kept in contact throughout. I have never used Tick insurance previously, but I will be from now on.

Second time with Tick for us

published

Very easy menu to navigate. We are extremely happy and confident with our travel insurance. Wouldn't hesitate to recommend Tick to family and friends and will defend use them for future trips.

George

George

  • 4 reviews

Peace of mind

published

Have uses tick for the last two overseas trips. Easy to set up and appears to be good value for money. Will only know if I have to make a claim

Page 4 of 78
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Questions & Answers

billshep

billshepasked

Tick Travel Insurance

As I am unable to travel can I get a refund if my policy costs. Policy purchased in November 2022 for travel from 15 June to 1 August 2020

1 answer
graham
graham

You probably won't get a credit or refund off Tick travel insurance. Just remember next time you book travel insurance check ACCC website. They will inform you of better insurance companies that are giving refunds. Stay away from Tick and insureandgo

Philip Baram

Philip Baramasked

Standard

Re: Policy Number MS/TK/305143/24935700
Paid for this policy on 4 March 2021: am I ever going to get a refund on this cancelled policy?

6 answers
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, I'm afraid that we are not offering refunds on policies outside of the 14 day cooling off period. In terms of next steps, I would advise you to send your policy number to [email protected]. This is our official channel for complaints, and your complaint will be formally lodged, and your refund request will be investigated. I'm genuinely very sorry about the inconvenience and frustration this must be causing. Thanks, Anna

Philip Baram
Philip Baram

Thank you Anna J for your three nonsensical replies. Not only was my cancellation within the prescribed period I was referring to the reply from [Name Removed] of Tick on 27 March 2020 that stated that my 'request # 327938 has been solved' and that my refund would be deposited into the account from which I had paid Tick.
Is Tick going to rip-off two aged pensioners forced to cancel their proposed trip because of the Government's clamp-down on aged people's travel as a result of the Covid-19 pandemic?

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, I can only see messages you post here on Product Review, and I don't have access to any information you have provided to anyone else through other channels. Now you have given me context on your case, I can follow up for you. Thanks, Anna

Chris W.

Chris W.asked

Tick Travel Insurance

Hi Tick Insurance Team, you received our claim by post on 30 Mar. (Claim No. 120008102) for cancelled overseas travel due to our Government’s ‘Do Not Travel’ advice effective from 18 Mar. We have the top cover and took out our policy on 29 Oct 19 for travel from 16 Apr - 03 Jun 20. While we appreciate this is a busy time for everyone during the COVID 19 crisis, we are not even getting a response to my mails (09 and 16 Apr) to you where we are advising additional refunds and waivers we have secured since submitting our claim. On 09 Apr we were advised by you that a claims manager would be in touch, but to date we’ve had no contact by mail or phone, let alone any indication of a likely processing time, noting 10 days is your normal standard for completing a claim, and you have so far had our claim for 21 days. In order to avoid us escalating this due to no response to date, can someone from Tick Insurance please action my mails and give us some indication of your current processing delays by mail or phone.
Regards Christopher & Paula Wall

4 answers
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Chris, I'm very sorry for the delays you're experiencing, and I'd like to help by following this up for you. Could you please send me a private message (in order to protect your privacy) with your policy number, so I can investigate this for you? Thanks, Anna

Chris W.
Chris W.

Thank you Anna, but what are your contact details for a PM? Alternatively, you have my claim number in the above query - I would hope you can also follow up with that? Regards Chris Wall

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Chris, my apologies for the oversight, I can confirm that I will be able to follow up using your claim number. Thanks, Anna

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