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Genevieve MSouth East Queensland, QLD
- 3 reviews
- Overseas Travel Insurance - Annual Multi Trip
- Verified customer
Always great service
I can't recommend TID enough, and while in previous years I would buy single policies for when I went on holidays, over the last few years I have been buying an Annual Multi Trip Policy as I am travelling fairly regularly for work, and it just makes life a lot easier not having to worry about Travel Insurance. I've had reason to claim twice through TID, once against a single policy then this year against my Annual policy, and in both cases the staff were very helpful and professional, gave me good information and the claims were settled with me in full. I'm very happy with them, and will definitely stick with them!
1 comment
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JohnGreater Melbourne (Metropolitan), VIC
Delivered more than I expected
Any insurance is a bit of a gamble, and you only ever really know how good any company is until you have to claim. TID came through and more for me. Had 2 issues from a car hire (tyre repair and low speed collision damage). Not excessively large claims. but both paid out in full and within a couple of weeks of claiming. Great service, and would definitely use TID again based on my experience
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Pat
- 2 reviews
- 2 likes
- Overseas Travel Insurance - Annual Multi Trip
- Verified customer
Don't bother to lodge a claim unless your in hospital
Have been a TID client since 2009 and always trusted on good online ratings.
Now, I tried to claim some medical costs incurred when I had an allergic reaction and had to go see a doctor in New York. The treatment cost about USD 200 (AUD 284), which I claimed. The claim process is tedious and time consuming. The website did not recognise pdf documents and refused to upload them. The system also asks for documents that are not relevant and if you do not upload them you have to explain why you do not upload a document. Overall very time consumin...Read more
g. Ultimately TID agreed to pay AUD 84 (after excess which is okay). However, before they pay out the AUD 84, TID wants me to pay another USD 100 (AUD 140) to the doctors surgery for an arguably outstanding amount. This additional USD 100 were not agreed with or communicated by the surgery on the day of the treatment. I pointed this out to TID and asked to either include the additional USD in the claim or juyst pay out the AUD 84. Haven't heard back.1 comment
BrendenTID Travel Insurance Direct
Hi Patrick,
Thank you for taking the time to share that frank and insightful feedback. I'm sorry to hear how let down you have felt by our claims process. I have passed your feedback onto Management ... Read more
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Find out how TID Travel Insurance Direct - Annual Multi Trip compares to other Travel Insurance
Know better, choose better.
JonathanDerrimut
- 3 reviews
- 2 likes
- Overseas Travel Insurance - Annual Multi Trip
- Verified customer
Everything is all good until you put a claim through!!! BEWARE!!!
I have paid for TID travel insurance numerous times and unfortunately I had to make a claim for my last holiday. I was so disappointed. They look for all sorts of small excuses to reject your claim and it feels like I have been giving them my money from previous trips for potentially no reason. I feel they almost operate like a scam whereby they make it so easy for you to pay and buy and insurance and then when comes the time you try to make a claim they run away in the wood. NEVER AGAIN!!!
Now I know why they are competitive because they will never pay your claim!!!
It seems like other people have experience the same treatment.
Note to yourself: I took the annual trip cover so it is not like I paid for a cheap policy.
1 comment
BrendenTID Travel Insurance Direct
Hi Jonathan,
Thanks for that frank feedback about your claims experience. I'm sorry to learn of your frustration at the process.
I would like to look into it for you and if need be have your claim... Read more
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PRGOMelbourne
- Overseas Travel Insurance - Annual Multi Trip
- Verified customer
Twelve months cover good if you don’t want to be away more tha 39 days at a time.
The policy is easy to set up. We have a twelve months cover but found that we could only be away for 39 days at one time so had to buy a further policy for the extra 2 weeks that we were away. The staff were very helpful when we spoke to them about this issue and they gave us a price reduction on the the 12 month policy. i just want people to be mindful of the 39 day time limit,but we were very satisfied with TID and will certainly use them again.
1 comment
BrendenTID Travel Insurance Direct
Hi PRGO,
Great to hear you found our team to be helpful when arranging your travel insurance. Hope you enjoy your travels over the next year! If you haven't already be sure to check out our App Trip... Read more
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YannieSydney
- Overseas Travel Insurance - Annual Multi Trip
- Verified customer
Go to travel insurance always
Great value, set up in minutes, changed my policy as my flights dates were postphoned (no hassle), amazing customer support, made claim (easy to apply, reasonable cover, heaps fast).
Cannot love without!
1 comment
BrendenTID Travel Insurance Direct
Hi Yannie,
Sorry to hear you had to claim, hope it didn't put too much of a dampener on your holiday. I'm however delighted to hear how happy you were with the claims process and service. Hope you ha... Read more
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Customer ExperienceTID Travel Insurance Direct
Hi Genevieve. Thanks for the amazing review!