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Travel Direct offered the insurance I needed when I needed it.
Extremely good value. Great service and for a low cost product they did everything to help me when I needed it. I have had travel insurance for decades highly recommend them.
1 comment
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AdrianSouth East Queensland, QLD
- 2 reviews
Great value and service
I have been a customer of TID for several years on multiple trips both for domestic and international travel and would highly recommend them. Their service is cost competitive and easy to use and understand. Both occasions we had to lodge a claim they were dealt with efficiently and fairly.
1 comment
BrendenTID Travel Insurance Direct
Hi Adrian, thanks for taking the time to share that feedback with us! Glad to hear you have been happy with our service over the years, we look forward to hearing from you when you are ready for that ... Read more
next adventure. Ash, TID Customer Experience Manager
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Unhappy customerSydney, NSW
Poor service indeed
I was going away for a 4 day adventure holiday in remote Australia. At the airport, I searched for insurance options that would cover for domestic travel medical evacuation. TID seemed to be the only one offering this. I made the purchase and immediately read the PDA in the confirmation email, only to realize the medi-evac did not in fact cover domestic travel, and further, there was a 72 hour exclusion. This meant not only did I not have medi eval insurance, but I also effectively had no insurance for the entire duration of my trip.
I tried t...Read more
1 comment
BrendenTID Travel Insurance Direct
Hi there, sorry to hear of your disappointment with TID. Could you kindly provide me with your policy number so I can investigate this further for you? [email protected] Ash, TID Customer Experience Manager
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Small Price For Peace Of Mind
i Have found TID very competitive regarding its price for what it offers.Thankfully, i have have never had to make a claim however the fact that TID covers your hire car for upto $4000 excess makes it worthwhile alone. Purchasing hire car insurance from the hire company is more expensive that TID and TID covers you for many other things such as flights and accidental damage to your own property
1 comment
BrendenTID Travel Insurance Direct
HI Austom, Thanks for sharing your experience with TID.
I'm pleased to hear you have been taking advantage of the car rental excess that come with the policy! Don't let car rental companies charge y... Read more
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MurrayBrisbane
- Domestic Travel Insurance
- Verified customer
Easy Travel Insurance
I have used TID many times in the past with Family. It provides good value, is easy to set up for a family of 4 & the level of cover appears to be appropriate for everything we need.
1 comment
BrendenTID Travel Insurance Direct
Hi Murray,
Thanks for your loyalty over the years! Great to hear you have been happy with both our service and value for money.
Ash, Customer Experience Manager
www.tid.com.au
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- Domestic Travel Insurance
- Verified customer
Extremely Helpful
The policy was at great value. The set up was simple and made easy to follow. I give the customer support 10/10
1 comment
BrendenTID Travel Insurance Direct
Hi Gano,
It's wonderful to get feedback like that. Glad we were able to provide you with excellent service. Thanks for the review.
Ash, Customer Experience Manager
www.tid.com.au
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- Domestic Travel Insurance
- Verified customer
Essential Travel Policies
I normally take annual policies with TID and this time I took a short term policy and thankfully didn't need to action a claim. As usual the service was appreciated
1 comment
BrendenTID Travel Insurance Direct
Hi John,
Thanks for taking the time to share that feedback with us. Glad to hear you were happy with the policy. We look forward to hearing from you when you are ready for that next adventure.
Ash, Customer Experience Manager
www.tid.com.au
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- Domestic Travel Insurance
- Verified customer
Easy to use
Third time I’ve used this product and the set up is easy, email confirmation immediate and the app is very easy to use
1 comment
BrendenTID Travel Insurance Direct
Hi Steve,
Thanks for your loyalty, we appreciate it! Good to hear you are taking advantage of our free app Tripwise. Hope you have fun planning that next adventure.
Ash, Customer Experience Manager
www.tid.com.au
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- Domestic Travel Insurance
- Verified customer
Excellent - Comprehensive
It was easy to apply for our insurance, everything was clearly set out, we received follow up emails. We did not have any reason to make a claim, so cannot comment on the claims procedure, thank heavens.
Cost was reasonable.
1 comment
BrendenTID Travel Insurance Direct
Hi Jacquie,
We try to make the entire process as clear and easy as possible so it's great to get feedback like that. Thanks for taking the time to share that feedback with us.
Ash, Customer Experience Manager
www.tid.com.au
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- Domestic Travel Insurance
- Verified customer
It is always a good idea to have travel insurance regardless of the destination-we went local- there
We didn't require any support or put a claim through but were very happy to know that should something happen we were covered. It is always easy to deal with TID. We have been using them for over 15 years and have been happy with everything.
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Kim W63Burleigh Waters
- 2 reviews
- Domestic Travel Insurance
- Verified customer
Definitely Worth the Piece of Mind
We always purchase TID cover when we travel, both internationally and domestically. Fortunately, we have never had to make a claim, and having a TID policy offers piece of mind just in case an issue arises.
1 comment
BrendenTID Travel Insurance Direct
Hi Kim,
Thanks for your loyalty, we certainly appreciate it! If you haven't already, be sure to check our our free App Tripwise for handy travel tips and advice.
Ash, Customer Experience Manager
www.tid.com.au
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- Domestic Travel Insurance
- Verified customer
Very easy to set up.
I had forgotten at the time of booking the flights to take out travel insurance. This was so quick and easy. I will be travelling again soon and definitely use it again.
1 comment
BrendenTID Travel Insurance Direct
Hi Doug,
Thanks for the review.
Glad to hear you found the process quick and easy. Hope you have fun planning that next adventure, we look forward to hearing from you then.
... Read more
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Gus668Sydney, NSW
- 2 reviews
- Domestic Travel Insurance
- Verified customer
No worries with Tid
I felt my policy was great value. Morso with the inclusions it has as standard. It was extremely easy to navigate and set up. Me and my wife were extremely satisfied with Tid. Thankyou
1 comment
BrendenTID Travel Insurance Direct
Hi Gus,
Great to hear you were happy with not only the value for money but also the ease of use of our website. Thanks for taking the time to share that feedback with us.
Ash, Customer Experience
www.tid.com.au
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Doona J
- 2 reviews
- Domestic Travel Insurance
- Verified customer
Very easy and exactly what I needed to have a carefree holiday. Thanks!
The Policy and ease of obtaining it was very easy and stressfree. I have used TID several times now and have recommended it to friends who have also used TID. I had to ring the office (I usually just buy online) and the customer service officers were very friendly and helpful and answered all my queries efficiently. Thank you.
1 comment
BrendenTID Travel Insurance Direct
Hi Doona,
Thanks for your loyalty, we appreciate it! Glad to hear you were pleased with our service and the ease of set up. We look forward to hearing from you when you are ready for your next adventure.
Ash, Customer Experience
www.tid.com.au
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- Domestic Travel Insurance
- Verified customer
Just too easy
Having used TID a number of times, I have found them good value, and it is so easy to set up the policy. Communication is excellent and the one time I needed help, the situation was resolved quickly and efficiently.
1 comment
BrendenTID Travel Insurance Direct
Hi Helen,
Thanks for your review of TID. We appreciate your loyalty.
Alison, Customer Experience Manager
www.tid.com.au
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Beware -Total rip off..
They kept on asking documents and proof of damage. Despite of giving proof of travel and enough evidence they eventually made up some reason to decline the claim.
Wont be using them again and not recommend to any one. Cannot give less the one star.
2 comments
BrendenTID Travel Insurance Direct
Hi Arti, I'm sorry to hear about your disappointment with your claim. Please contact me directly so that I can look into this for you. - Alison, Customer Experience Manager, [email protected]
Useless customer relationship team and manager..Total waste of time
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- Domestic Travel Insurance
- Verified customer
Really helpful. Really back me up.
Good reminder before the trip. Clear steps to make a claim. Clear and reasonable document requirements to make claim. Full instructions how to get the documents. My claim result is as I expected and ON TIME as scheduled.
1 comment
BrendenTID Travel Insurance Direct
Hi Phuc, we're glad you were satisfied with the outcome of your recent claim and that you found our instructions on making a claim online so user friendly. - Michelle, Customer Experience
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Questions & Answers
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Customer ExperienceTID Travel Insurance Direct
Thank you, Lin. This is great to hear!