Tile Direct

I have build my house through Masterton homes and was forced to use this company for tiling. Overpriced, lack of selection, dated, worst of all they have bad quality tilers. Not sure why Masterton and other builders are using this company. Perhaps they are getting kick backs. Will never use this company again, even if I have to pay for the tiling. It seems this is the common complain from all the people here on this thread.

Worst customer care and terrible pricing and they are a complete rip off . Do proper research before you deal with them . Should have looked at their reviews for this first. Staffs are not friendly and they work for the builders and charge ridiculously if you go for the upgrades . Compare the prices with some other company and you will find out that you are getting cheated.They never make an apologise for their mistakes and would blame it on the suppliers and just dont care about the customers . I will never deal with this company and would never recommend them . Not professional at all.

Hard to get in person contact but their products bear good quality and pricing is good too. Got tiles for our bathroom and laundry . I can not recommend them enough.

I should rate with negative star if I could. I picked Tile direct because of the builder. Tile direct brought me nightmare experienced. Firstly, I selected the tiles eight months ago. They had plenty of preparation time. However, when it was the time to lay the tiles, they told me the tiles I picked were out of stock and asked me to do the selection again. (My friend who used Tile direct as well, was even told multiple times the tiles were out of stock, and he had to do the selection again and again. ) Really a waste of time. Moreover, Tile dir...

Tile Direct called me and left a message as they have to come and do some work at my place. I returned the call 10 mins after the message and got an answering machine. I have been calling now for 3 Days and leaving messages. No return calls and can’t get s hold of them at all..... very poor service

We first selected our tiles asking for 1.5mm gap and ended up with 5mm gap and told it was our fault for sighting the quote. We choose Grey tiles to go on the floor and up the shower wall and was given non-rectified tiles and I asked for the same tile in white to go on the rest of the bathroom areas and laundry. The salesperson write on the quote that I wanted 1.5mm gap assuming I would get the same non-rectified tiles. But NO was told it was my fault as I signed the quote and agreed to the order. They would not take responsibility for the erro...

Went for my pre Tile selection Appointment at Tiles Direct Charmhaven today and I was so happy with Nicole and her professional help.
We had no preconceived ideas of what we could expect or the range we would be offered as we are building with Masterton Homes.
We left there feeling so confident with our choices there was so much to choose from in our range. Great experience. Thank you Nicole!!

January 23rd 2022 Update: Positive outcome

✅Tiles Direct Charmhaven, final appointment today. Great range of products, and great help from ...

From the beginning they wanted every dollar you had. Then the quality of workmanship was crap. We had a white film over our tiles after the tiler had grouted and they said that it is our job to clean them, Then when you need to get things fixed the maintenance person never returns your calls. We have been waiting now 2 months and 3 phone calls for her to contact us, 1 more call then further action will be taken. D Chamings.

We were asked to come in and pick our tiles, we did with our kids and spent most of the day there with [name removed]. We chose our tiles and took a photo of our selection, then [name removed] wrote the wrong colour on the quote (grey gloss) which we didnt notice... and after a long day there with hungry kids we signed the quote and started the long drive home.

We probably had 4 or 5 re-signing of the quote via email as they couldnt get the correct pricing.

The quote actually had our chosen colour (tempo charcoal) mentioned where the dar...

If you are building with a project builder and if you like and choose tiles (from the extremely limited standard builders range) and don’t make any customisations than you may be a happy customer. If you are building your new home because you want it styled to your own individual taste and the tiles in the standard range aren’t appealing to you BEWARE you could be charged a small fortune even if the same tiles from competitive tile shops are less than $10M2 above the project builders allowance. Don’t bother asking for an itimesed account as Til...

I selected tiles from This company because this is provided by Clarendon project home. You must be careful to choose your tiles because you need to pay the admin fee if you change your mind. I did meet the staff to choose my tile in Feb 2017, however, the information to choose the tiles by the staff is not good enough to make you really understand what you want such as laid of tiles vertical or horizontal. You need to go there before to understand what kind of bathroom do you want. The tile selection range is not much with the standard selectio...

Tiling iobs through our build took forever to be done because we were always waiting for the tilers to come back and finish something. They’d come come and finish something and forget to finish something else. Shower niches tiled competely wrong and had to be redone. Come to inspect or build one Friday and they were working and smoking INSIDE OUR HOUSE!!

Moved in and realised our ensuite shower floor was constantly wet and never dry - water wasn’t draining down the smartwaste because it wasn’t inserted correctly. Finally got a tiler to come...

I had an appointment booked with one of their consultants to discuss tiling and general floor coverings for my new home. I was willing to travel for an hour for this 3 hour meeting (regular time period they allow for the meeting). A couple of days before the meeting, one of their very junior sounding employees phoned me, saying she was cancelling my meeting. No discussion, they were cancelling and that was that. They said if I wanted to I could have a 30 minute consultation. Not worth travelling for an hour for a quick chat!

Tile Direct Sydney did the tiling in our new home when we built with Rawson Homes.

We have tiles with more than 2mm lippage & the majority of tiles do not line up which is due to the joint widths varying from less than 1mm to about 8mm.

The floor in our ensuite is bowed (actually runs away from a drain point) & the majority of our flooring is not very level. Many areas also did not have the grout cleaned off the tiles.

It is obvious that they have not used spacers when laying tiles due to the inconsistent joints.

Buyer beware - do yourself a favour & find a reputable company to deal with.