??!

34 questions from our users

Mel B

Mel Basked

How long does an order usually take to process? Will I even be receiving my goods that I have paid for?



2 answers
Mike C
Mike C

My order from Toby Deals was submitted on a Friday morning and a courier delivered my product just 5 days later (air express from Hong Kong). However, from the time I submitted the order there was absolutely no communication from Toby Deals so I had no idea what was happening with my order. It was only when the courier arrived that I knew it was OK. One thing to aware of is that the product I ordered was actually a US version with a power plug adapter and as it is not Australian stock I seem to be unable to register it for warranty purposes so I may have to cross my fingers that it continues to work properly for the next 2 years.

Mel B
Mel B

Thankyou I purchased a phone at around 8 yesterday morning, its status is still saying "processing" so just freaking out a little hope I haven't paid so much money for something I won't receive. I have never purchased something that has taken so long to be processed.

Phillip

Phillipasked

I had an issue with a dyson V10 which I bought from Toby Deals last September 2022, I tried to email Toby last week, virtually impossible to obtain a RMA, someone from Toby helped and got us a RMA. I emailed with the issue, follow their instructions to check, clean the dyson but same result after, one red blinking light which we had reported back to them. We tried emailing them 4 times during the week just to seek a response. So far, no one had either acknowledged or responded to our emails. Seems very disappointing, what else can we do?

2 answers
Phillip
Phillip

I had tried contacting RMS case team for the past week 4 times. Unfortunately, no reply to our issue of for the Dyson V10. Just wondered when they will come back to us, we will wait and see.



Phillip
Phillip

No response from Toby Support so far. We end up buying a replacement battery from Dyson and now working well. For warranty purposes, THINK TWICE before one buys from TOBY Deals. We end up paying for a replacement battery, VERY DISAPPOINTING!!!

Tuan bui

Tuan buiasked

how long post to Australia nsw 2141

1 answer
Carmelo A.
Carmelo A.

Took less than a week for me (Vic)

Tuan bui

Tuan buiasked

how long it take to post Sydney Australia.????
regards



4 answers
Mark D
Mark D

I received mine (in country South Australia) in 5 working days.

Robert
Robert

I received mine in Four days

kimberly
kimberly

5 working days. Ordered on 4 Jan, product was dispatched on 6 Jan, received it in Sydney on 13 Jan.

Renato Andrade S.

Renato Andrade S.asked

How about the Anker nebula capsule 2?

No answers
Peter D

Peter Dasked

I bought a Samsung A20 phone the Telstra sim is not compatible . Is there a solution?

No answers
Frank R.

Frank R.asked

I have a set of Cambridge Audio Melomania 1 True Wireless Earphones - Black for $207 in my cart. Does that price include GST?

1 answer
bradleyha
bradleyha

The price on the cart was the price I paid including GST.

Lee Brown

Lee Brownasked

I have emailed twice to ask where my order is and when I can expect delivery. Ordered on 13 Mayember 2022. The website said it was in stock.

1 answer
Andre Mark
Andre Mark

I am having similar problems. I wonder if they are caught up in the rioting?

Therese M.

Therese M.asked

I'm looking at ordering the Galaxy Smart Watch 46mm for $336.30. Does this come with an Australian plug?

No answers
Steve

Steveasked

Hi Guys. My order: # TAUW380075513 has not shifted from 'processing' status. Could you please update my order status to 'cancelled' as the fact I havent received notification beyond my initial purchase date on 7th November. This does not build the trust. My question... do I need to do anything else to complete a refund request?

No answers
Metter

Metterasked

Does the Godox Ving V860IIS TTL come with battery and charger, please?

No answers
Robert H.

Robert H.asked

Is Aus. GST added to the displayed price?

1 answer
Nigs
Nigs

No GST is added

Hiroshima R.

Hiroshima R.asked

I ordered baby g watch last Thursday and I still didn't got my tracking number yet. Please let me know current situation about that order. My order number is TAUW380074027.

No answers
johanpaul865

johanpaul865asked

Where is my phone?

No answers
johanpaul865

johanpaul865asked

How do I know my phone (Samsung a50) isnt one that only works in China? Is this place Legit or a scam?

No answers
Mimi E

Mimi Easked

Hello Toby deals Team, I have ordered an IPad Air last thursday and would like to know how long will it take to Sydney please? Thank you.

No answers
Thank You

Thank Youasked

How long does the shipping take?

1 answer
ivan
ivan

In my case I received the item in 5 days

Violet Sage.

Violet Sage.asked

What is a grey import? (Of a Mobile ph.)
And what is the difference between a Global Version & an Australian mobile phone? Please.
Violet Sage.

1 answer
Stekmer
Stekmer

As I understand it, a Global version is just that - meant for use anywhere in the world, including Australia.
I have bought Xiaomi phones for the last 6 years and they are all 'global versions' and work fine in Australia - just Android having lots of language choices (for international use). They usually come with a USA or Eu power plug and an adaptor for Australian use. As long as the phone is capable of the mobile (4G, LTE) networks that are used in Australia, it should be fine.
I've also bought (O2 and Samsung) phones in Malaysia and Indonesia without any issues - they are global or local country specific versions.
I gather Australian versions have an Au power plug, limited languages and it is pre determined that they are able to manage the mobile networks that we use in Australia.

Violet Sage.

Violet Sage.asked

How does the global version vary from the Australian version of the A50 Samsung galaxy mobile phone? Is there anything that might possibly be a problem or anything that needs attention? (Besides the power point adapter, which isn't a problem) Thanx
Regards
Violet Sage.

No answers
Poppy

Poppyasked

Has anyone ever ordered the Samsung s8 plus and if there has been any problems with it.

No answers
Page 1 of 2

Get an answer from our members and Toby Deals representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.