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Reviews

1.9

71 reviews
5
(5)
4
(4)
3
(8)
2
(16)
1
(38)
  • Build Quality
    3.6 (20)
  • Value for Money
    2.0 (21)
  • Ease of Use
    2.5 (21)
  • Battery Life
    2.9 (15)
  • Route Choice
    2.9 (17)
  • GPS Location Accuracy
    3.7 (17)
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Maria P.

Maria P.Hunter Region, NSW

Tom tom 620 professional just stopped working

published

bought my Tom Tom in march last year .. now wont let me reset it also will not charge .. the page sends me to reload the tom tom ap ..but doesn't work

Purchased in March 2021 for $245.00.

mooski007

mooski007Richmond-Tweed, NSW

  • 3 reviews

unable to obtain traffic information

published

Have had a tomtom replaced because of no traffic.. now have a tomtom 520 and 620 and neither receives traffic through samsung s9 phone.. phone and gps has been set up under guidance of tomtom support... and several times following same procedure by self.. work great in loungeroom but 2 k's up the road it drops out..
cant be a black spot cos tried resetting at different locations during 217K trip NSW/QLD still no go.. otherwise device is great



Purchased in August 2021.

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Hadi

HadiMaylands

  • 4 reviews

Not even usable. Cannot believe such a thing exists. It is terrible.

published

Purchased in December 2021 at TomTom (Directly).



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Ken M.

Ken M.Perth, WA

Hate to be a tourist using this

published

1-2-3 ok, easy.good
4 Travelling down a main road I know well destination very close after turn off. after 1 klm TT says turn right (ignored) do a u turn (ignored) 2klms later, turn right (ignored) 5Klms later turn left (ignored) % klms later turn left (ignored) Proceeded to destination ok. Via 52 had no problems

Purchased in November 2021 at TomTom for $249.00.

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lennnnys

lennnnys

  • 2 reviews

not as good as previous tom tom now not supported

published

The speed you are going on it is tiny compared to my previous one (i have set on the largest font & it's still tiny compared to previous one), I can't get it to auto answer, It doesn't have school zones just speed zones. It doesn't have different sounds for this either. This model has gone backwards. disappointed

Purchased in May 2021.

Build Quality
Ease of Use
Value for Money

Complete Battery/System Failure after 2 years of use - 2nd TomTom and the last I will tollerate!

published

Logic on navigation at times ridiculous, last tomtom I had would take you to intersections with traffic lights, regardless of the setting (ie: Fastest or Shortest Route) the GO520 would take you to some of the worst intersections at the worst possible peak hour times.
Battery absolutely crapped itself a month ago, started losing maps/memory etc, now it has just crapped itself and wont even power up. Paid $287 from JB Hi-Fi, now changing to a Garmin (again) went back to Tom Tom because the Garmin irritated me (similar issues with Navigation as mentioned above) however I am so disappointed in the New GO 520 I will try another Garmin.
Sat Nav's suck!

Purchased in May 2021 at JB Hi-Fi for $287.00.

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Richard H.

Richard H.South East Queensland, QLD

Should not have waisted my money

published

I do the updates and the speed zones are still wrong. Life time updates don't include speed camera updates. Very slow to pick up my location. Never again Tom Tom

Purchased in October 2021 at Harvey Norman Retail Stores - Electronics.

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paul lawson

paul lawsonGreater Melbourne (Outer), VIC

  • 2 reviews

Waste of money

published

Unfortunately I cannot get the directional arrow to point in the direction I am travelling. Seems a fairly basic requirement. Very disconcerting when the directional arrow is pointing towards you as you drive. I have had many satnavs in the past, none of which have had this problem. There are other navigation systems out there, I suggest you avoid tomtom.

Purchased in September 2021 at JB Hi-Fi for $270.00.

Build Quality
Ease of Use
Value for Money
Mr T

Mr TMetropolitan Adelaide, SA

  • 5 reviews

Don't waste your money!

published

My family bought me this model
TomTom Go 620 for my Farthers Day present almost 2yrs ago when it was first realest from memory it was RRP$550 I used it for 6months Then it packed up and will No longer switch on!!!
And the charging cord that has a Bend in the neck where you connect it to the device is designed for another failure
Total waste of money!!!
Before this Rubbish I had a NavMan that lasted 5-6yrs!!
Way to go TomTom cheers!

Purchased in September 2021 at Harvey Norman.

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Andy G.

Andy G.Greater Melbourne (Outer), VIC

Rubbish

published

Purchased in September 2021 for $350.00.

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Meriet pattison

Meriet pattisonAU

  • 9 reviews

Maps out of date

published

The Go 520 maps so out of date at least 6 years. Constantly have to use google maps on my phone what a waste of money. Please update your maps!

Purchased in March 2021 for $299.00.

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Good for somethings rubbish for updating takes forever and overnight to update

published

Purchased in December 2021 for $169.99.

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Rowan Tassie

Rowan TassieCentral Highlands and Goldfields, VIC

  • 3 reviews

completely useless. it took 4 hours to setup

published

I tried to set unit up using my email details. it said I couldn't because my email already existed with Tom Tom. The reason my email details existed with Tom Tom was I have already had 2 previous units from Tom Tom. it took 4 hours to rectify. this is ridiculous if they expect you to change your email address every time you buy a new unit. I tried to send an email to their help desk, but it wouldn't allow me as my email address already existed with Tom Tom. this is woeful conduct to waste 4 hours of my life. Pathetic time wasters. I won't buy from Tom Tom ever again.Neanderthals

Purchased in August 2021 at TVSN (TV Shopping Network) for $300.00.

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brett d.

brett d.Launceston, TAS

Next time a Garman !

published

WiFi update never worked. Tells me it needs an update by becoming a useless dash ornament.
So I have the usb cable demanded to be used to update hardwired in car.

Purchased in September 2021 at Harvey Norman Retail Stores - Electronics.

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Michael Allfrey

Michael AllfreyGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Not A Wise Purchase

published

Standard, these days, no provision of E-mail contact that works. I had a VIA 160 that took years to get used to. Then it became obsolete for maps, so I purchased a new GO 620 at the TomTom special offer price to get into a device that has(?) lifetime maps.
A rather big disappointment.

Purchased in June 2021 for $249.00.

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Bill

BillSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Deceiving information

published

I bought a tom tom go 520 with the information provided on the box that speed and red light camera subscription was lifetime, on 12 month on the dot, my subscription was terminated,

Purchased in May 2021.

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dryduststorm

dryduststorm

  • 2 reviews

New Go 620 not Fit For Purpose - Oops - unable to access TomTom Services -

published

Brand new out of the Go 620 box and will not connect to WiFi even after the recommended factory reset. I bought this Go 620 without research based on a good experience with much older TomToms but this unit is no good and I am about to return it to JB HiFi and if they don't help me I will leave it on the counter and leave.

Purchased in April 2021 at JB Hi-Fi Retail Stores for $269.00.

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Paul M

Paul Mtraveller

  • 5 reviews
  • 2 likes

Having second thoughts

published

Purchased in May 2021 at JB Hi-Fi Retail Stores for $249.00.

Pat

PatSydney, NSW

  • 2 reviews
  • 1 like

Website down unable to load maps

published

Terrible - the Tom Tom Drive Connect Website has been down for 3 days and I am unable to load more content. Apologies on website but no action! I bought this device for a trip through France but can't load the Maps

Purchased in May 2021 at JB Hi-Fi for $250.00.

Ease of Use
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esp

espMelbourne

  • 34 reviews

Good for basic nav, don’t know about the extra features

published

Bought in December 2018 because we wanted World Maps for USA. Maps were impossible to load, had to contact technical support & eventually got there. For USA, we found we couldn’t search any place names, even well known ones wouldn’t come up. So we spent ages putting in full addresses. We found there was a delay in auto correcting, and were often told to turn right when we were at the intersection & it was too late.

Pros: nice big & clear display, turns on quick. 3D not always clear.

Purchased in December 2021 at Harvey Norman for $246.00.

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Questions & Answers

Bill T.

Bill T.asked

Tom Tom GO 520 / 620

How do I delete an address

No answers
Tony B.

Tony B.asked

GO 620

What type of SD cards can you use in the Tomtom GO 620 and what is the largest size it wll recognise?

1 answer
mooski007
mooski007

haven't come across any guidance on this but I use sandisk ultra 32GB

mooski007

mooski007asked

Tom Tom GO 520 / 620

how to stop receiving EV POI updates

No answers

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