Maria P.Hunter Region, NSW
Tom tom 620 professional just stopped working
bought my Tom Tom in march last year .. now wont let me reset it also will not charge .. the page sends me to reload the tom tom ap ..but doesn't work
Purchased in March 2021 for $245.00.
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mooski007Richmond-Tweed, NSW
- 3 reviews
unable to obtain traffic information
Have had a tomtom replaced because of no traffic.. now have a tomtom 520 and 620 and neither receives traffic through samsung s9 phone.. phone and gps has been set up under guidance of tomtom support... and several times following same procedure by self.. work great in loungeroom but 2 k's up the road it drops out..
cant be a black spot cos tried resetting at different locations during 217K trip NSW/QLD still no go.. otherwise device is great
Purchased in August 2021.
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HadiMaylands
- 4 reviews
- GO 620
- Verified purchase
Not even usable. Cannot believe such a thing exists. It is terrible.
It says you can connect the GPS to your phone, well naturally you think you can google stuffs on your phone then transfer the address or the route, but you are wrong, you cannot, you can only use TomTom app to search addresses which doesn't use Google, and virtually has no information about medium or small business, or inside camps addresses.
They removed the Sims from GPSs, now TomTom GPS cannot get traffic information without connecting to a phone, and their app should run in background which is terrible, drains the battery, keeps showing no...Read more
Purchased in December 2021 at TomTom (Directly).
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Ken M.Perth, WA
Hate to be a tourist using this
1-2-3 ok, easy.good
4 Travelling down a main road I know well destination very close after turn off. after 1 klm TT says turn right (ignored) do a u turn (ignored) 2klms later, turn right (ignored) 5Klms later turn left (ignored) % klms later turn left (ignored) Proceeded to destination ok. Via 52 had no problems
Purchased in November 2021 at TomTom for $249.00.
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lennnnys
- 2 reviews
not as good as previous tom tom now not supported
The speed you are going on it is tiny compared to my previous one (i have set on the largest font & it's still tiny compared to previous one), I can't get it to auto answer, It doesn't have school zones just speed zones. It doesn't have different sounds for this either. This model has gone backwards. disappointed
Purchased in May 2021.
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Complete Battery/System Failure after 2 years of use - 2nd TomTom and the last I will tollerate!
Logic on navigation at times ridiculous, last tomtom I had would take you to intersections with traffic lights, regardless of the setting (ie: Fastest or Shortest Route) the GO520 would take you to some of the worst intersections at the worst possible peak hour times.
Battery absolutely crapped itself a month ago, started losing maps/memory etc, now it has just crapped itself and wont even power up. Paid $287 from JB Hi-Fi, now changing to a Garmin (again) went back to Tom Tom because the Garmin irritated me (similar issues with Navigation as mentioned above) however I am so disappointed in the New GO 520 I will try another Garmin.
Sat Nav's suck!
Purchased in May 2021 at JB Hi-Fi for $287.00.
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Richard H.South East Queensland, QLD
Should not have waisted my money
I do the updates and the speed zones are still wrong. Life time updates don't include speed camera updates. Very slow to pick up my location. Never again Tom Tom
Purchased in October 2021 at Harvey Norman Retail Stores - Electronics.
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paul lawsonGreater Melbourne (Outer), VIC
- 2 reviews
Waste of money
Unfortunately I cannot get the directional arrow to point in the direction I am travelling. Seems a fairly basic requirement. Very disconcerting when the directional arrow is pointing towards you as you drive. I have had many satnavs in the past, none of which have had this problem. There are other navigation systems out there, I suggest you avoid tomtom.
Purchased in September 2021 at JB Hi-Fi for $270.00.
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Mr TMetropolitan Adelaide, SA
- 5 reviews
Don't waste your money!
My family bought me this model
TomTom Go 620 for my Farthers Day present almost 2yrs ago when it was first realest from memory it was RRP$550 I used it for 6months Then it packed up and will No longer switch on!!!
And the charging cord that has a Bend in the neck where you connect it to the device is designed for another failure
Total waste of money!!!
Before this Rubbish I had a NavMan that lasted 5-6yrs!!
Way to go TomTom cheers!
Purchased in September 2021 at Harvey Norman.
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Andy G.Greater Melbourne (Outer), VIC
Rubbish
This product is meant to be for Trucks and buses as advertised by TomTOM, i bought it specifically for the Plan a route option on (mydrive.tomtom.com) where you can make your own route with multiple stops on the computer and transfer it to the devise. the idea is great however it doesn't work, if you are planing to go through specific streets this will take you in circles, and the map is not updated and it will show you that some roads are closed while in reality its not closed, called their support and half of their team have no idea how it wo...Read more
rks and they just send you an email with a link to read and the instructions they send doesnot cover the issue, then they escalate it to a higher team and its 48 hours now and i am waiting. its an absolute waste of time and money.Purchased in September 2021 for $350.00.
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Meriet pattisonAU
- 9 reviews
Maps out of date
The Go 520 maps so out of date at least 6 years. Constantly have to use google maps on my phone what a waste of money. Please update your maps!
Purchased in March 2021 for $299.00.
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Good for somethings rubbish for updating takes forever and overnight to update
Do like but hate the connect to your wifi it takes ages to update if direct connected to your wifi it does not help if your wifi is rubbish to begin with i prefer to update via the app it does it much quicker usually but updating the go520 is ridiculous i would not recommend it can take all night to update its rather annoying i think i will go back to my old tom tom start 50 i prefer that much better it updates quicker because you sync it to the mydrive connect app the go520 wants you to connect straight to your wifi as i have said my wifi is w...Read more
ith sky and its crap speed so trying update a tom tom is pathetic tom trom should have thought it through more we should have the choice how to update our sat nav not being told do it through your wifi its better not.Purchased in December 2021 for $169.99.
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Rowan TassieCentral Highlands and Goldfields, VIC
- 3 reviews
completely useless. it took 4 hours to setup
I tried to set unit up using my email details. it said I couldn't because my email already existed with Tom Tom. The reason my email details existed with Tom Tom was I have already had 2 previous units from Tom Tom. it took 4 hours to rectify. this is ridiculous if they expect you to change your email address every time you buy a new unit. I tried to send an email to their help desk, but it wouldn't allow me as my email address already existed with Tom Tom. this is woeful conduct to waste 4 hours of my life. Pathetic time wasters. I won't buy from Tom Tom ever again.Neanderthals
Purchased in August 2021 at TVSN (TV Shopping Network) for $300.00.
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brett d.Launceston, TAS
Next time a Garman !
WiFi update never worked. Tells me it needs an update by becoming a useless dash ornament.
So I have the usb cable demanded to be used to update hardwired in car.
Purchased in September 2021 at Harvey Norman Retail Stores - Electronics.
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Michael AllfreyGreater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
Not A Wise Purchase
Standard, these days, no provision of E-mail contact that works. I had a VIA 160 that took years to get used to. Then it became obsolete for maps, so I purchased a new GO 620 at the TomTom special offer price to get into a device that has(?) lifetime maps.
A rather big disappointment.
Purchased in June 2021 for $249.00.
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BillSydney Surrounds, NSW
- 2 reviews
- 1 like
Deceiving information
I bought a tom tom go 520 with the information provided on the box that speed and red light camera subscription was lifetime, on 12 month on the dot, my subscription was terminated,
Purchased in May 2021.
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dryduststorm
- 2 reviews
New Go 620 not Fit For Purpose - Oops - unable to access TomTom Services -
Brand new out of the Go 620 box and will not connect to WiFi even after the recommended factory reset. I bought this Go 620 without research based on a good experience with much older TomToms but this unit is no good and I am about to return it to JB HiFi and if they don't help me I will leave it on the counter and leave.
Purchased in April 2021 at JB Hi-Fi Retail Stores for $269.00.
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Paul Mtraveller
- 5 reviews
- 2 likes
- GO 520
- Verified purchase
Having second thoughts
I bought the 520 in an emergency as my older go via kept shutting down and I think it is way past its use by date, the older one was not that great as I have mentioned on here previously but I cant believe that this newer model is even more inferior than my older one, there are so many functions and abilities missing on the new one that I had on the older one and as yet after a couple of days and a few hours of mucking around on my laptop the device will not connect, which is annoying because it will not connect to my wifi device either, I alr...Read more
eady regret buying it and because I'm always on the move doing different caretaking jobs I'm unable to take it back to the place of purchase and because of TomToms bad reputation I'm loathe to start posting the device to receive a replacement that could be just as bad, I will wait a couple of months and revisit the site to give another opinion.Purchased in May 2021 at JB Hi-Fi Retail Stores for $249.00.
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PatSydney, NSW
- 2 reviews
- 1 like
Website down unable to load maps
Terrible - the Tom Tom Drive Connect Website has been down for 3 days and I am unable to load more content. Apologies on website but no action! I bought this device for a trip through France but can't load the Maps
Purchased in May 2021 at JB Hi-Fi for $250.00.
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espMelbourne
- 34 reviews
- GO 620
- Verified purchase
Good for basic nav, don’t know about the extra features
Bought in December 2018 because we wanted World Maps for USA. Maps were impossible to load, had to contact technical support & eventually got there. For USA, we found we couldn’t search any place names, even well known ones wouldn’t come up. So we spent ages putting in full addresses. We found there was a delay in auto correcting, and were often told to turn right when we were at the intersection & it was too late.
Pros: nice big & clear display, turns on quick. 3D not always clear.
Purchased in December 2021 at Harvey Norman for $246.00.
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Questions & Answers
Bill T.asked
How do I delete an address
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how to stop receiving EV POI updates
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