Apparently the solution they offered to compensate your sim card stop working is to ask you to buy another one with their little discount. The customer service kept saying this is the best I can offer. Do not buy it!

Almost a scam. I bought a couple of these for our business at around $550 a piece with the promise of lifetime traffic updates. These units were for sale when all Australian Network providers had advised us that they would be shutting down the 2G network. TomTom never mentioned that the units were 2G and who would even consider asking?? Seriously how do they get away with selling that in Australia?? Now the 2G network is gone and so is any live info available to the device! Also no bluetooth available on the device either just to seal the deal!!

Absolutely in explaining what the different icons are for so to me useless will be returning it to store for refund. What else can I say explanation of icons useless then it on then what do you do
Now it won’t take my review enough said
Product should be removed from sale.

This device is heavily promoted both on TV and in stores. We understood that it would be useful for guiding us while walking during our travels overseas. We found it to be useless because the battery lasts less than 1 hour even if fully charged overnight prior to use. We have been left stranded and lost due to the battery failure so you cannot depend on it. We sought help from the manufacturer for a recommendation on a suitable lightweight battery backup up but did not find there advice very helpful. My advice is look at other options

Maps are abut out of date ( Australia), l am disappointed you carnt open up the speed to a larger one with your trip details on, my maps go blurry at times, hard to par with live traffic on phone. But I'm still learning how to drive it Thks

Speed and safety alerts only work when you have programmed in a route and GPS is giving Nav directions. Totally stupid.
Get with the rest of the players.
You want the unit to remind you of cameras, etc. even on your daily commute.
Next you will be selling us a separate unit for that?

An expensive waste of money. Bought to replace a perfectly good 5" Tom Tom that has worked well. Assumed newer must be better. Every single function is worse than my previous model. The display is rubbish. I can't believe for the life of me why Tom Tom would launch something so sub-standard when previous models have been great.

So far complete rubbish. Can't even find my house, which has been in same place since 1992. Bought to replace older Garmin model (broken screen) which was far superior. Also says "Lifetime maps" but turns out they are not free. What a con! If JB HiFi won't replace this, I'll be buying a Garmin from someone else.

It's a really nice device in itself as it feels fairly high quality and looks fairly attractive. However, the software is terrible due to it's slow responsiveness and lack of features. Freezing may also randomly occur. Maps are also outdated with new development areas which completed 3 years ago do not show up. The traffic and speed cameras work great though.

This is a crap. I bought this because of some good reviews. Now I would like to add to the true bad reviews.
The maps are not up to date, speed limits are also out-of-date in many rows. I submitted a speed-limit change report several months ago but the speed limit never ever changed since my submission. I contacted their technical support who said maps update are basically 3 monthly. But it's been more than 3 months now. Anyone who wants a speeding ticket are welcome to buy this crap.

After owning 7 tom tom units starting 15 years ago, the thought of upgrading to the latest 6" screen would be good, but say, compared to the old Go 2050 the 6100 is slow to start and respond. Not a user friendly control system. No Bluetooth hands free to use whilst hiring other cars. Limited Map Colours along with other controls. Try programming POI, rest areas, ect. Lack of differing Warning sounds. Weather Report information. 6" Upgrade to do what. Complete wast of premium money. Did Expect Much Better.

I paid TOMTOM for map-update; first FOUR addresses either had wrong directions or TOMTOM could not find the addresses that had been around for 2 years! TOMTOM staffer politely thanked me by e-mail for my advise, but did nothing. I believe maps supplied by Sensis, so TOMTOM getting poor maps.

haven't even had our TomTom for 14 months and will not turn on. very good strategy TomTom for getting repeat customers.. I work for a large trucking company second largest in Australia..they are going to buy GPS for most of the fleet.. I said to them do not buy TomTom

I love the live traffic updates (when they work!. That is all I love.
The unit is let down by Tomtom's refusal to allow custom POI's to be shown in the map. My eight year old Tomtom allowed this. If you are touring, you might want to know where rest stops and free camps, etc. are located. Forget it if you have a latest generation Tomtom.

Many people on Tomtom's user forum are upset and Tomtom will not give a straight answer to them. Avoid this thing..
Do a search for tomtom and discussions.. read and learn!