??!

See the Best Car Dealerships in 2020 as rated by Australians on ieatwords.com.au.

Reviews

(73)
(10)
(10)
(20)
(225)
  • Product Quality
    3.3 (37)
  • Return Claim MadeYes (4) · No (40)
  • Customer Service
    2.6 (45)


Nav

NavGreater Melbourne (Outer), VIC

  • 2 reviews

Brighton Toyota

published
Product Quality
Customer Service
Store LocationBrighton Toyota

Mark K.

Mark K.Sydney Surrounds, NSW

Disgusting vile attitude

published

I called up Toyota at Rockdale to just get a quote and the sales guy literally spend about 3-5 minutes on about why i should get it and even if i dont have the money now do i want to put a deposit as i was actually getting the money in a few weeks so was just shoppinh arounf

Like i haven't even test drove it nor have you even given me a quote yet, why the hell would i put a guarantee deposit just to lose it when i don't go ahead??? gave me a bad vibe so i did not call back

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRockdale Toyota in Sydney NSW
See all answers
Fi

FiSouth East Queensland, QLD

  • 3 reviews

Toyota was not interested in selling me a new car.

published

Visited the Toyota dealership at Kedron. I really liked the Corolla. I was given a base price on the hatchback, and a glossy brochure. I organised a test drive a couple of days later. I had more questions, needed quotes for add ons, and rang several times with no response to my messages. I also needed a price on my trade in, as I was ready to buy. Rang again, and received a message 'I will ring you'. He didn't. I put a deposit down on another make of car that day. It's been 3 days and he still hasn't bothered to ring back.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKedron
See all answers
Alex O.

Alex O.Sydney, NSW

Avoid this dealer, they just want to make a profit

published

I have been waiting for a Rav 4 which I knew was an extended wait although this dealer refuses to provide tracking and it is my opinion that they are doing it to sell the car to more profitable customers as I went through a broker. I have been told by other people that this is given to them within weeks of purchase. I have now been bumped 3 times after being told that my car was arriving in weeks. Avoid this dealer!

Product Quality
Customer Service
Store LocationStewart Toyota Sutherland & Rockdale

bignoux.philip.a

bignoux.philip.aSouthwest, VIC

  • 3 reviews
  • Verified customer

service department review

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBlood Toyota
See all answers

Jumbo Cou

Jumbo CouSydney, NSW

Excellent car purchasing experience

published

Bought a brand new Toyota R4 2020 model on 20/12/19 with my husband on 20/12/19. Jessica Irving is the sales representative. She is extremely polite (smiles all the time), calm and very resourceful regarding to Toyota cars and related services. When we comes to bargain of price, she kept smiling, not like our past experience in bargaining with car sales person, they tend to be agitated and annoyed. I will highly recommend my friends to go to Castle Hill Toyota expecially looking for Jessica Irving for any Toyota cars.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCastle Hill
See all answers

RjD

RjDIllawarra, NSW

  • 2 reviews

Wollongong store refusing to refund holding deposit

published

The Wollongong branch of Illawarra Toyota is refusing to refund our 500 dollar refundable holding deposit. When I say refusing I mean after initially say they would, after failing to produce the promised log books on the car we were interested in, then pretending to lose our bank details they have subsequently ignored our every communication by phone, email and letter to both the salesman and the manager. Head office is also ignoring our complaints. And this is not the first time Illawarra Toyota has done this. I have seen other customer reviews with the same issue. One man had to involve the police to get his money back. Unless you are actually buying a car do not give these people money. They are dishonest and cannot be trusted.

Customer Service
Return Claim MadeYes
Store LocationIllawarra Toyota Wollongong Branch

Linda

LindaPerth, WA

poor customer service

published

We purchased a used car at Scarboro Toyota and brushed off when we questioned a few things that where wrong with the car after we had to go back to pick up something they forgot to give us we where fed all excuses why things couldn’t be fixed we still paid a lot for the car and the exterior was in terrible condition when we picked it up we now have to go back for the things that they will fix which we paid extra for but everything else is up to us terrible customer service and no respect for there customers

Product Quality
Customer Service
Return Claim MadeNo
Store LocationScarboro Toyota
See all answers
Debbie

DebbieMurrumbidgee Region, NSW

  • 5 reviews

Recall

published

Rang wagga dealership re .. recalls for 3 separate things.
I live 100Kim's round trip from dealership.
Asked would I get a rental car as was told car has to be in for the whole day.
No was the answer. They can take me to the cbd on their bus.if I take car back to young where I bought this car, a rental would be supplied.
Why can't wagga organise rental and send invoice to young nsw ?

Product Quality
Customer Service
Return Claim MadeNo
Store LocationYoung nsw
See all answers

Scarboro Toyota - Not going back

published
Product Quality
Customer Service
Store LocationScarboro Toyota

Randy

Randy

  • 2 reviews

Toyota Maddington Please Do not Forced and threatened a 19 year old first time buyer

published

My 19 years old Son wanted to refund the $1000 down payment but Steve the sales Manager, Andy the sales man, Jay the finance told Us that we can not get our $1000 and must continue on buying the car otherwise we need to pay $5000 as penalty. My son now is scared, depressed in his first time experienced buying a car. I am not expecting Toyota dealer threatened us and forcing us to do something we don’t want to do. I am now consulting many people media, legal and friends to make this right .
Toyota Maddington making it hard for my son And our family.

Product Quality
Customer Service
Return Claim MadeNo

Samuel S.

Samuel S.

  • 6 reviews

Hilux service

published

Great and fast services, the Mechanics in the workshop were very good and easy to deal with, I could actually talk to the person working on my vehicle without having to deal with a corporate office, keep up the good work and def will always service my car here


Sonja L.

Sonja L.Darling Downs, QLD

Dangerous

published

Been using black Toyota in Miles for 2 years. Got told needed parts and wheel alignment. Same parts were replaced 18 months ago. Got them to double check they said all good Got second opinion do not need the parts they said. Urgently need other parts vehicle too dangerous to drive!!! Wont be going back there!!!

Customer Service
Return Claim MadeNo
Store LocationWestern fleet services

amjath

amjathIllawarra, NSW

  • 2 reviews

Illawarra Toyotta - Albion park

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationIllawarra Toyota - Albion park
See all answers
Francesca

FrancescaPerth, WA

Scarboro Toyota; Terrible money losing experience. They made me hate Toyota forever.

published
Customer Service
Store LocationScarboro Toyota in Perth
Bhavin

BhavinBerwick

  • 6 reviews
  • Verified customer

Never recommended. Don't keep with their words, stay away.

published

Got escalated my issues and concerns to manager also but everyone is helpless. Not a single person is trustworthy. There are plenty others a lot better dealers available. Stay away from Berwick Toyota.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBerwick Toyota
See all answers

Col from Kellerberrin

Col from KellerberrinWestern Australia

Maddington Toyota - Maddington Western Australia

published

My wife purchased a new Toyota CHR and that deal was handled very well so I decided to go ahead and purchase a near new Audi A1 from them. Although the trade in and actual sale process was handled very well, I discovered that the log book/owners manual was missing from the car. After nearly a month of phone calls and emails, still have not got the book and the sales person, Jason Moody does not return my calls.

This is not the behaviour of a I would expect from any prime dealer and it appears that the attitude is - once the sale is done, forget about the customer service. Beware when dealing with this company

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAlbany Hwy Maddington Western Australia
See all answers

Alanah R.

Alanah R.Perth, WA

  • 2 reviews

Toyota 86 Engine Valve Spring Recall

published

I had my Toyota 86 Engine Valve Spring Recall service at Melville Toyota. I was hesitant at first, however Steven was so helpful and even went to the extent of sending me 30+ photos of the process of them taking out my engine and fixing the defective parts. I highly recommend Melville Toyota after this experience.
They suggested I replace my spark plugs, which they offered a decent price (after some reasonable negotiation)
They replaced many components of my engine, and it runs as though it is brand new. The technician was very thorough and I am impressed that they documented the process with photos. - All covered by Toyota Australia.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelville Toyota
See all answers

sunita SHarma

sunita SHarmaNew South Wales

Customer Service - Car Salel Beautiful Yaris

published

Hi David at Western Toytota Guilfdford was most helpful, I told I was waiting for Bank Approval and he advised to let him a day before, helping with Registration and Ctp green slip, showed me computer things inside the car which i wasnt aware of, Most kind and generous man and very good Manners. Thank you David

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWestern Toytoa - guildford
See all answers

Hamid A.

Hamid A.

  • 2 reviews

The Worst Deal Of My Life

published

I would never recommend Stewart Toyota Sutherland to anyone. They told me the car is ready and you need to book a pick up time which should be on Tuesday, otherwise you have to wait till Sunday as it is a very busy center!!!! Oh common is it the way you treat your customers? The log book and spare keys were not inside the car and I am still waiting for log book and spare keys to be delivered to me after ten days. They are still trying to figure out how to deliver them from one point to another point inside Sydney!!!!!! The worst deal of my life.

Customer Service
Return Claim MadeNo
Store LocationStewart Toyota Sutherland

Page 1 of 17

Questions & Answers

VWP

VWPasked

Major ethical issues exist at Phil Gilbert Toyota. Data provided by us on buying car, badly abused by salesman in breech of our privacy with sadly very serious consequences. When complaining no action taken against the individual involved as management only interested in a cover up.

2 answers
Fired Up
Fired Up

Sorry,,, what is your question?

VWP
VWP

Why have they not enforced there social media and or their comms/privacy policies when there is clear evidence of a serious violation of same??


Rae

Raeasked

The tow hitch on our three year old Toyota 79 series has sheared a bolt and the rest are loose We’re towing a sun land patriot and iam not happy with the reponsed we received after we had it serviced

No answers

Garry

Garryasked

If I put a bull bar on a new land cruiser should it cancel the 5 year warranty? A new land cruiser has developed cracks in the frame of the car near the bull bar and Toyota will not repair it properly. They say they will put a weld on them but it will be very much weakened and there is a chance of the welds cracking. Bundaberg Toyota is saying they don't have to do any repair because the car had a non Toyota accessory. You buy a 4WD to handle off road terrain not to only drive down a highway.

1 answer
Val Hosking
Val Hosking

I would never deal with Toyota Bundaberg haven't got a good name for follow up they just take your money and run. I very much support buying locally but definitely not from Bundaberg Toyota or the other dealerships they own in Bundaberg.


Get an answer from our members

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.