Toys R Us / Babies R Us

So, where do I start, ordered a nerf gun rack online 2/12/19, was informed that the product would be In store 12/12, it’s now 8:55 pm Xmas eave and I’m still waiting, paid the little extra for twilight same day delivery 6-9pm. The first couple of email follow ups on the 12/12 were answered but since then, no emails have been answered, not happy at all, I have a little boy who is going to miss out on a big part of his Xmas presents. I will not recommended ToysRus to anyone moving forward. So disappointed in the lack of customer service and reliability. Not happy!

Promised Christmas delivery with plenty of lead time. Didn’t deliver along with deceptive and terrible customer service. I can’t see how this will build your online store. Never again will I use them or recommend anyone else use them.

I purchased a ride on car for my granddaughter's Christmas gift from ToysRUs online store. At checkout I was asked to verify my credit card by clicking on an email link and adding amounts and particulars which I certainly wasn't going to do. The email said if I didn't click the link the debit on my card would drop off my statement in three days. A week later I have been charged two unauthorised amounts. My bank said they have never heard of this type of verification and they are a big bank. Now I am trying to get my money back but have had no response from the company. They have no number to call. It is now in the hands of the bank. Stay well clear of this online scam company I think it must be run by overseas interests.

Purchased an item, finally got a response that my order was being processed 3 buisiness days later. Then got an email 3 buisness days after that it was being sent. I paid extra for express shipping to have it within the 3 buisiness days!!! They still have not sent it after over a week. I've made multiple attempts at contact through enquiry forms on their website and they never responded. Still have not recieved the item. Wouldnt purchase from them again. I would prefer to travel far and wide to avoid them. Horrible customer service.

Brought a beautiful lightning Mc queen watch with camera AND A MUG FROM toys r us .GREAT STORE GREAT PLACE LOVE IT, The service was great, efficient and knowledge of the products. We will miss you ... our favourite shop and now closing down......

I order of toys r us online and it is so easy the delivery is fast and I love the fact it has afterpay very happy with this company

30% off closing down sale with 5% off Lego.
I was horrified at the inflated prices of their Lego. Looked at one kit that was marked at $59.99 (however, there was the 5% off or $2.99). Next door at Target or Kmart the price for the same kit was $39.00 (Not on sale).

Always receive amazing toys that I can’t get at just any store and always quick delivery. Will be sad to see you go.

The street number of my house Is clearly shown on my letterbox in big metal letters. Your courier delivered it to a different house on the corner of my street because her first name was also the same as mine.

SERIOUSLY??

Very fast & prompt delivery. Item was in perfect condition. My godson loved his Disney Cars Movie Upholstered Chair :)

Was very happy bought a walker on Tuesday and recieved it the next day awesome costumer service. Very happy costumer will be shopping again.

Had two sets of size 1 baby pyjamas, but the arms are so tight, it's only 3cm in diameter, like as wide as for a newborn baby's arms. My one year old is smaller than the average one year old too.
Tried to return them, but even though they are Babies r Us branded clothes, they still won't give a refund. Avoid at all costs.
Also, watch out for the fake positive reviews, they're the ones that go online and write one review only.

Another fantastic experience, thank you. What started with an excellent price, ended with an effortless and expedient transaction and delivery. Would highly recommend Toys R Us.

Fantastic service will use again and again.
Service is fast and fuss free.
Friendly, polite and professional delivery drivers.
Great customer service.

Was amazed how fast and prompt the delivery was - exceptional and 1st class, item perfect in condition. If others could follow and learn from you guys

Unfortunately I received the wrong color but otherwise am very happy with the service and the product. My kids are loving this lightweight stroller. Would recommend.

I needed to replace an adored bed-time toy who had been chewed by a puppy. Thank goodness TRU had one in stock & delivered promptly!