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11 questions from our users

Courtney S.

Courtney S.asked

Would like to know if you do toys review for children so my kids can do reviews on some few toys



1 answer
Fired Up
Fired Up

Why not ask this site instead of this product (company)?


Zakissa

Zakissaasked

I placed an order online on 6th April leaving Doncaster store. It’s now 14th April and tracking is still stating awaiting pick up. My order tracking number is 43053732 and it seems even Fastaway don’t have this number registered. Very hard to make contact with anyone from Toys R Us to find out where my 2 x kids chairs are and when we might get them. Very very disappointed

2 answers
Fired Up
Fired Up

Get a friend to contact them rather than ‘ask’ this Review site



Zakissa
Zakissa

Fred it was a year ago and we have had the chairs almost a year ago. I am entitled to put in on this webpage as a review of bad service at the time


Bec Clarke

Bec Clarkeasked

I have a layby that is for 6 months. I want to delete 2 items from my layby without cancelling. Is this possible ?

2 answers
leah
leah

I don't believe so. You would need to pay it off n when they finalize it they will arrange a refund. Otherwise they will cancel the whole lot keep the admin fee and start again.

Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Bec,



Please be advised we are unable to remove items from layby's, we suggest paying off the whole amount and the store will process a refund for the change of mind items.


Maree

Mareeasked

Why won't customer service return messages? Why won't you refund ? Excuse after excuse?

1 answer
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Maree, we are sorry to hear this. Customer Service will try their best to assist each customer as best as possible, however due to the busy season there might be some delays.


Kat TY

Kat TYasked

I have spent 2 days trying to get in contact with someone from Customer Service head office in regards to online order. Tried purchasing 2 of an item and online was having issues. I have left messages to get call back, sent pm to toys r us on Facebook, called Penrith store (phone just rang out) and Castle Hill store who couldn't help redirected me to call head office again. I'm currently on hold and have been for last half hour. Where is the customer service? This item purchase is important as it's a clearance item and my daughter's favourite toy.

Please contact me.

1 answer
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Kat, we are sorry to hear this. Due to the busy season the Customer Service Team is currently experiencing a delay, as advised on the phone message and automated email messages. They will try to get back to you as soon as possible and we apologies for any inconvenience caused.


Shannon

Shannonasked

Where's my items?

1 answer
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Shannon, we are sorry to hear this. Please call us on 1300 8597 787 and our Customer Service Team can look into this for you.


Nicole

Nicoleasked

An item (box of nappies) was missing when my online order was delivered a week ago (the item list included in the parcel indicated that nappies should have been included in that delivery, as did an email confirmation received earlier). I've tried to get in contact with your company by leaving online enquiries and calling, but noone is responding. Based on other customers' comments and reviews, I'm concerned about being either left out of pocket or left without my ordered items for an extended period due to difficulties with contacting your company by phone/online. Am I able to go in store to receive my missing item that I have already paid for?
Thanks,
Nicole

2 answers
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Nicole, please private message us your order details and our customer service team will be able to investigate this further.

Nicole
Nicole

Hi, thank you for getting back me. Sorry, I'm unable to see an option for private messaging you, is anyone able to tell me how to do this? I've tried the Help Centre but no luck!
My order number is 16465369.
Thank you,
Nicole


Rose

Roseasked

Actually today i got a baby shower gift pack certificate from baby love and it mentioned that i need to go baby r us shop, i live in geelong highton i don't no where the shop is located so plz could any one help me ?

1 answer
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Rose,

A full list of our stores is available to view here; http://www.toysrus.com.au/stores/


Steluna

Stelunaasked

Why isn't the Australian Toys r Us site available to UK customers it used to be?
In the past I have bought toys for my niece and nephew for my brother to pick up.
Today I wanted to order some toys for them and the website isn't accessible in my country (UK)
You are loosing customers for today I ordered 2 x $100gift cards from Myer

1 answer
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

The website is now working for our UK customers, please try again. We apologise for any inconvenience caused.


Maree E

Maree Easked

Is there any possible way to discuss an inquiry regarding delivery? It is getting very frustrating trying to contact your company to discuss this

2 answers
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Maree,

We are sorry to hear this. Please call our Customer Service Team on 1300 8697 787 or submit a web inquiry on our website , and we will try to get back to you as soon as possible.
Thank You

Tanya
Tanya

The customer service number consistently goes to a message bank and sending emails is pointless as I have sent 3 emails since 29th of Feb and not one has been responded to.


Erious Isaac Goodridge

Erious Isaac Goodridgeasked

i want to update my VIP club card?

1 answer
JessV
JessV

there is a link on the Toys R Us homepage to the vip site, do it from there.


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