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Reviews

4.2

2,750 reviews
5
(1,905)
4
(273)
3
(123)
2
(96)
1
(353)
  • Product Quality
    1.0 (4)
  • Return Claim MadeYes (2) · No (7)
  • Shipping
    1.0 (8)
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The perfect birthday present

published

Fantastic service will use again and again.
Service is fast and fuss free.
Friendly, polite and professional delivery drivers.
Great customer service.

Amazing

published

Was amazed how fast and prompt the delivery was - exceptional and 1st class, item perfect in condition. If others could follow and learn from you guys



Great buggy

published

Unfortunately I received the wrong color but otherwise am very happy with the service and the product. My kids are loving this lightweight stroller. Would recommend.

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Great Service

published

I needed to replace an adored bed-time toy who had been chewed by a puppy. Thank goodness TRU had one in stock & delivered promptly!

Sean

SeanAU

  • 14 reviews

No point redemption and they also ditched the online giftcards and not honouring any of these

published

Toys r us good

published

Toys to us were good but your delivery service was shocking.
Do not like star trek waited all day to sign for it otherwise have it delivered to post office
5pm I get a message that it was delivered to our side and it’s at my neighbours place in the front yard near letter box in the open anyone could have walked passed and took it it was just put there I did not choose safe drop. Really annoyed lucky I was home to quickly go check around the house.

Great shipping time

published

Posted and delivered within 3 days to rural area. Both packages were in perfect condition and had great tracking options.

Kel

KelBrassall Qld

Amazing service that needs no improvement

published

I was most happy with my recent shopping experience on line with Babies R Us. I enjoyed picking the items that were most suited to me and my baby and payment and the shipment was vey straight forward and fast. Excellent service all the way through. Will be shopping with this store again.

Frozen and table and chairs

published

Excellent quality and very solid I like the colour full table and chairs, my daughter loves it.. thank you so much :)

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for your fantastic feedback!

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Amazing!!! My son loves it!!!

published

I bought the bath heater mat and a musical toy for floor play. My son now loves floor play and the bath is always the perfect temperature now.

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for your 5 star rating!

Fast delivery!

published

Im very impressed by the fast delivery..had exactly what i needed and was packed very well...will shop online again
Thankyou toys r us

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for your feedback!

Zafirah

ZafirahSydney

Highly overpriced item

published

For $60 You would expect something more substantial. I was very disappointed when my package arrived at how small it was and for what I paid its not worth it. This was a present for a child and now I may need to buy something else as this one is so small.

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Zafirah, we're sorry to hear about your experience. Please feel free to e-mail us at [email protected] if you require any assistance with your online order or exchange.

Just what I wanted

published

Absolutely awesome, I ordered the item and was sent and received within days... 10/10 Great Service...Would definitely buy again from Toys’R’Us but sadly I see they are closing...

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for your 5 star rating!

Online delivery the worst ever i have faced

published

Online ordered 19/05/18 and paid for delivery as well still product not been delivered 12/06/18 as of now, worst service and customer service helpline didn't even help trying to keep calling them no proper response from them never back again to Toys R Us online waste of time and energy with chasing you guys.

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Dinesh, we're sorry to hear about your experience. Please feel free to e-mail us at [email protected] if you require any assistance with your online order tracking.

Great service

published

Great service, very prompt delivery. Was exactly what we where after. Would buy again from this online site. Thank you.

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for the great feedback Gill!

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Perfect Birthday Gift

published

I ordered birthday gift for my grandson was updated regularly and delivered in a safe timely manner as requested. :)

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for the 5 star rating!

Absolutely amazing

published

I love it. Toys R Us, i place my order and within days its safely delivered to my door. I would be lost if i didnt have there services. 10/10 from me

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for the 5 star rating!

Rachael

RachaelMelbourne

Delivery took FOREVER

published
1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Birthday Shopping

published

First class. Prompt packaging and distribution. Like the notification of travelling to destination. Lets hope he likes everything and no breakages.

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for the 5 star rating!

Dolli

DolliSydney

  • 2 reviews

Helpful service

published

Have been shopping at the Bankstown branch for years. I always walk out of the store with what i need and more.
The check out staff are always friendly and make the effort to acknowledge my daughter. Makes her feel special. I love seeing my daughter smile because of the friendly staff

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for the 5 star rating!

Page 2 of 138
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Questions & Answers

Courtney S.

Courtney S.asked

Toys R Us / Babies R Us

Would like to know if you do toys review for children so my kids can do reviews on some few toys

1 answer
Fired Up
Fired Up

Why not ask this site instead of this product (company)?

Zakissa

Zakissaasked

Toys R Us / Babies R Us

I placed an order online on 6th April leaving Doncaster store. It’s now 14th April and tracking is still stating awaiting pick up. My order tracking number is 43053732 and it seems even Fastaway don’t have this number registered. Very hard to make contact with anyone from Toys R Us to find out where my 2 x kids chairs are and when we might get them. Very very disappointed

2 answers
Fired Up
Fired Up

Get a friend to contact them rather than ‘ask’ this Review site

Zakissa
Zakissa

Fred it was a year ago and we have had the chairs almost a year ago. I am entitled to put in on this webpage as a review of bad service at the time

Bec Clarke

Bec Clarkeasked

Toys R Us / Babies R Us

I have a layby that is for 6 months. I want to delete 2 items from my layby without cancelling. Is this possible ?

2 answers
leah
leah

I don't believe so. You would need to pay it off n when they finalize it they will arrange a refund. Otherwise they will cancel the whole lot keep the admin fee and start again.

Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Bec,

Please be advised we are unable to remove items from layby's, we suggest paying off the whole amount and the store will process a refund for the change of mind items.

Get an answer from our members and Toys R Us / Babies R Us representatives

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