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Online store, Physical storeThe perfect birthday present
Fantastic service will use again and again.
Service is fast and fuss free.
Friendly, polite and professional delivery drivers.
Great customer service.
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Amazing
Was amazed how fast and prompt the delivery was - exceptional and 1st class, item perfect in condition. If others could follow and learn from you guys
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Great buggy
Unfortunately I received the wrong color but otherwise am very happy with the service and the product. My kids are loving this lightweight stroller. Would recommend.
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Great Service
I needed to replace an adored bed-time toy who had been chewed by a puppy. Thank goodness TRU had one in stock & delivered promptly!
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SeanAU
- 14 reviews
No point redemption and they also ditched the online giftcards and not honouring any of these
Toys R Us was good, really good pre 21/5. That all went down hill after the fiasco of the American counterpart. Over the year I have collected a decent amount of VIP points and some online giftcards given to me as a gift. However, without any prior notice or even a warning email, they decided to ditch all of those. The joke is that I even received an assurance email stating “business as per usual”, without even mentioning anything about these sneaky decisions.
I don't know how bad this will go. I also acknowledge that they reserve the right ...Read more
to do this without any notice, But saving a few dollars by taking away from your customers is not a real good way to do business. This is particularly true when you need your customers to sustain your business. Now there is no incentive to buy toys from your store. While there is a big competition in toy industry and I can easily find better deals elsewhere, pushing away your loyal customers isn't a good business practice. Additionally, the price is also high, no sale, no free shipping. VIP club is now a true joke. For me, this is a true greed and just final last beats to a dying heart, very disappointed.Similar opinion? Write a review on ieatwords.com.au!
- Toys R Us / Babies R Us
- Verified customer
Toys r us good
Toys to us were good but your delivery service was shocking.
Do not like star trek waited all day to sign for it otherwise have it delivered to post office
5pm I get a message that it was delivered to our side and it’s at my neighbours place in the front yard near letter box in the open anyone could have walked passed and took it it was just put there I did not choose safe drop. Really annoyed lucky I was home to quickly go check around the house.
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Great shipping time
Posted and delivered within 3 days to rural area. Both packages were in perfect condition and had great tracking options.
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KelBrassall Qld
Amazing service that needs no improvement
I was most happy with my recent shopping experience on line with Babies R Us. I enjoyed picking the items that were most suited to me and my baby and payment and the shipment was vey straight forward and fast. Excellent service all the way through. Will be shopping with this store again.
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Frozen and table and chairs
Excellent quality and very solid I like the colour full table and chairs, my daughter loves it.. thank you so much :)
1 comment
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Amazing!!! My son loves it!!!
I bought the bath heater mat and a musical toy for floor play. My son now loves floor play and the bath is always the perfect temperature now.
1 comment
Toys R Us A.Toys R Us / Babies R Us
Thank you for your 5 star rating!
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Fast delivery!
Im very impressed by the fast delivery..had exactly what i needed and was packed very well...will shop online again
Thankyou toys r us
1 comment
Toys R Us A.Toys R Us / Babies R Us
Thank you for your feedback!
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ZafirahSydney
Highly overpriced item
For $60 You would expect something more substantial. I was very disappointed when my package arrived at how small it was and for what I paid its not worth it. This was a present for a child and now I may need to buy something else as this one is so small.
1 comment
Toys R Us A.Toys R Us / Babies R Us
Hi Zafirah, we're sorry to hear about your experience. Please feel free to e-mail us at [email protected] if you require any assistance with your online order or exchange.
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shy_aussie_angelBowen
Just what I wanted
Absolutely awesome, I ordered the item and was sent and received within days... 10/10 Great Service...Would definitely buy again from Toys’R’Us but sadly I see they are closing...
1 comment
Toys R Us A.Toys R Us / Babies R Us
Thank you for your 5 star rating!
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Online delivery the worst ever i have faced
Online ordered 19/05/18 and paid for delivery as well still product not been delivered 12/06/18 as of now, worst service and customer service helpline didn't even help trying to keep calling them no proper response from them never back again to Toys R Us online waste of time and energy with chasing you guys.
1 comment
Toys R Us A.Toys R Us / Babies R Us
Hi Dinesh, we're sorry to hear about your experience. Please feel free to e-mail us at [email protected] if you require any assistance with your online order tracking.
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Great service
Great service, very prompt delivery. Was exactly what we where after. Would buy again from this online site. Thank you.
1 comment
Toys R Us A.Toys R Us / Babies R Us
Thank you for the great feedback Gill!
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Perfect Birthday Gift
I ordered birthday gift for my grandson was updated regularly and delivered in a safe timely manner as requested. :)
1 comment
Toys R Us A.Toys R Us / Babies R Us
Thank you for the 5 star rating!
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Absolutely amazing
I love it. Toys R Us, i place my order and within days its safely delivered to my door. I would be lost if i didnt have there services. 10/10 from me
1 comment
Toys R Us A.Toys R Us / Babies R Us
Thank you for the 5 star rating!
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RachaelMelbourne
Delivery took FOREVER
This Item took WAYYYY TOO LONG TO ARRIVE
+ I PAID FOR DELIVERY $10 WHICH IS EVEN MORE HILARIOUS
Item Ordered 23/5
Received multiple packing and shipping updates via email - Packed 24/5
Didn't ship until 30/5 - courier didn't collect until this day according to email updates, so it sat in the warehouse for 5 days before even being collected by 3rd party courier
Didn't arrive until 5/6 - so what the HELL did Fastway couriers do with the item all this time???? Item location was a Melbourne store!
Also, I ordered this from Ebay, but it cam...Read more
1 comment
Toys R Us A.Toys R Us / Babies R Us
Hi Rachael,
We are sorry to hear about your disappointing experience.... Read more
We will be sure to pass on your feedback to our online team and Fastway Couriers. Please don't hesitate to contact us on 1300 869 7787 if you wish to discuss it further.Similar opinion? Write a review on ieatwords.com.au!
Birthday Shopping
First class. Prompt packaging and distribution. Like the notification of travelling to destination. Lets hope he likes everything and no breakages.
1 comment
Toys R Us A.Toys R Us / Babies R Us
Thank you for the 5 star rating!
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DolliSydney
- 2 reviews
Helpful service
Have been shopping at the Bankstown branch for years. I always walk out of the store with what i need and more.
The check out staff are always friendly and make the effort to acknowledge my daughter. Makes her feel special. I love seeing my daughter smile because of the friendly staff
1 comment
Toys R Us A.Toys R Us / Babies R Us
Thank you for the 5 star rating!
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Questions & Answers
Courtney S.asked
Would like to know if you do toys review for children so my kids can do reviews on some few toys
Zakissaasked
I placed an order online on 6th April leaving Doncaster store. It’s now 14th April and tracking is still stating awaiting pick up. My order tracking number is 43053732 and it seems even Fastaway don’t have this number registered. Very hard to make contact with anyone from Toys R Us to find out where my 2 x kids chairs are and when we might get them. Very very disappointed
Bec Clarkeasked
I have a layby that is for 6 months. I want to delete 2 items from my layby without cancelling. Is this possible ?
2 answers
I don't believe so. You would need to pay it off n when they finalize it they will arrange a refund. Otherwise they will cancel the whole lot keep the admin fee and start again.
Toys R Us A.Toys R Us / Babies R Us
Hi Bec,
Please be advised we are unable to remove items from layby's, we suggest paying off the whole amount and the store will process a refund for the change of mind items.
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Toys R Us A.Toys R Us / Babies R Us
Thank you for your fantastic feedback!