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Reviews

3.5

2,072 reviews
5
(1,112)
4
(203)
3
(70)
2
(78)
1
(609)
  • Sender or ReceiverSender (84%) · Receiver (16%)
  • Delivery Time
    • On Time (149)
    • Never Collected (34)
    • Never Arrived (32)
    • Early (28)
    • Unacceptably Late (24)
    • Late (16)
  • Delivery Arrived in Good ConditionYes (82%) · No (18%)
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Great service in difficult times

published

Picked up on time and delivered very quickly. Accurate tracking. Parcel delivered interstate quicker than anticipated. Would definitely recommend this service especially as I am in self isolation and can’t go out to post.



Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Pick up and delivery

published

Ticks all the boxes, reliable, punctual, competitive pricing. They will do my business. Good online booking experience and pain free process - tracking information accurate. Helpful service from all concerned. Happy.



Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
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Col

ColSouth East Queensland, QLD

Easy to use and great service

published

This site is easy to navigate and I have used it many times. I get great value and choice from their network of couriers- will always use Transdirect as their prices are competitive

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Transdirect
TransdirectTransdirect
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Mad

MadSydney

  • 2 reviews

Exceptional Service in Chaotic Times

published

Pre-delivery stage or clearing all international paperwork requirements meant effortless transition of freight from pick up to delivery. Exceptional logistics, professional, affordable. Will never use any other freighter. Fantastic service

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Still waiting for pick up

published

I booked a courier on Monday for sending and was told they would come on Tuesday. Nothing. Called and rescheduled to Wednesday. Apparently they came but did not ring the buzzer to my apartment so I could not give them the item. They also have my number should there be any issues but never called. Called TransDirect to reschedule to Thursday. It's now 5:21pm on Thursday and still waiting for the package to be picked up. And before a long weekend too. I understand it's an extra step to use intercom to get me to bring the package down but have effectively lost a week. Not happy and still waiting.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Transdirect
TransdirectTransdirect
KPB

KPBSydney, NSW

Easy to Use

published

I am a new user. Creating an account was easy. In fact all steps in organising and executing the sending of a consignment were easy. I am sending cartons to a client from Sydney to Perth and the only information I would like further from all the information you supply is an ETA after the pickup.

Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Transdirect
TransdirectTransdirect

impressed

published

somebody ordered from me organized pick up and I was quiet happy it was picked up and delivered to other party with no problem thk u thk u very much

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
2 comments
Transdirect
TransdirectTransdirect
Bronwyn R.
Bronwyn R.

quite welcome charlie

IZ Living

IZ LivingGreater Melbourne (Metropolitan), VIC

Good service, cannot go without it.

published

Great freight charges and prompt response. Delivery orders were picked up on time. If there's any issue, there's always friendly support line to contact, problems normally get resolved immediately. A must have service for small and medium businesses.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Transdirect
TransdirectTransdirect
Kylie

Kylie

  • 2 reviews

Good service

published

Everything happened with a minimum of fuss. Parcel was picked up on time and delivered interstate on time. I will use this service again when I need a courier. Thank you.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Transdirect
TransdirectTransdirect
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Jeff C.

Jeff C.Greater Melbourne (Outer), VIC

Good. Simple. Cheap

published

It was easy to sign-up and use. Pricing was simple, courier picked it up when promised, and the goods got to the destination in good time. Couldn't be happier. I have used another online national carrier before and have been happy with their services, but Transdirect were more competitively priced.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
spacebohemian

spacebohemianMetropolitan Adelaide, SA

  • Verified customer

excellent service

published

package picked in reasonable time, however the courier scanned wrong code and I couldn't track the item.
opened investigation and didn't get a a proper finding until after it was delivered.
Since courier is not a Transdirect owned, most of the blame goes to the courier for wrong scanning.
suggestion: need faster investigation into untrackable items.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
Barbara C

Barbara CMetropolitan Adelaide, SA

  • 4 reviews

So impressed how fast they delivered

published

Everything was so easy. From choosing the courier, to filling out forms, pick up was right on time from my doorstep and delivery was so fast from Adelaide to Geelong.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
Linda

LindaSydney, NSW

  • 3 reviews

Fast and Efficient

published

I signed up with Transdirect because my other service let me down as usual. Great tracking and best customer service. Fastest interstate parcel I have sent for a long time. Very happy and will stay here.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

The Best!

published

The Best ....very helpful & user friendly. Always prefer your website & services. Very accurate in pickup and delivery both.
The people who carry are very friendly & caring. Thank you & keep the services same way.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
Vikas Ahuja

Vikas AhujaGreater Melbourne (Outer), VIC

Fantastic service, outstanding customer care.

published

Timely and hassle-free pickup and delivery, what else one can ask for. Highly recommended. We have been using Transdirect for more than a year now without any issues. Very professional.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
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S Roberts

S RobertsSydney, NSW

Very disappointed and big thumbs down

published

Very disappointed in this company! I ordered a courier service on 27th March from Bondi to Freshwater only 30 - 40 mins away. The package did not turn up the next day or any day after that. I have made 6 phone call asking why my package hadn’t been pick up and delivered. I got the same answer every time. “ Your job has been escalated to priority” 10 days later still no package. I would of picked up the package myself, but unfortunately had a car accident and can not drive at the moment, hence why I ordered a service from Transdirect. I had to cancel the service as I did not want to make a 7th phone call and listen to the same outcome.
I will not be using this service again! Very poor from staff and courier service! Big thumbs down!!!

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
2 comments
Transdirect
TransdirectTransdirect
S Roberts
S Roberts
Suzanne S.

Suzanne S.Wide Bay-Burnett, QLD

Just amazing value and efficiency for the money. Better than Au Post and that's saying something....

published

Every aspect of the transfer of my goods surprised me in it's excellence. I had to cancel the first pick up due to a change in circumstances, was refunded immediately and able to re-book days later and everything went smoothly.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
  • Verified customer

Why are we now getting these extra charges?

published

We use your service once a month to deliver boxes to Kennards in North Melbourne, from Sydney. Our last 2 deliveries have attracted charges at the Melbourne end for "hand unload" and "tail lift delivery" of $40 and $75 respectively. The latter is about a third of the total shipping bill. Just what is going on?

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

tropheusking1980

tropheusking1980South East Queensland, QLD

Exemplary freight and logistics service

published

100% no problems or delays, very competitively priced, easy to navigate user interface with add ons and apk's for small business by the tonne, options from local to interstate and worldwide, express (hot shot style) to standard deliveries. Coukd not be happier to be with Transdirect

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
Scott Read ENZED

Scott Read ENZEDSouth East Queensland, QLD

  • Verified customer

Great service

published

Simple to use quick quotes, easy booking and printable labels and tax invoices instantly. Always delivered within the quoted delivery dates.
Cannot ask for an easier freight service for sending or receiving freight

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

Page 2 of 104
See all Transdirect reviews

Questions & Answers

krhoque

krhoqueasked

Hi Transdirect, I've been waiting for a month now for a product I purchased from Brisbane, which was sent by the seller via Transdirect. I have contacted Transdirect, and your courier Fastway numerous times to get the product delivered without success. It has been an extremely frustrating experience and after a month's wait, I have never received the item. I was told by Transdirect a few times that I will be sent an update after following up with their courier but that never happened.

Ref: 10156787

No answers
Cuong P

Cuong Pasked

Hi Transdirect,

Hope to find you here because I cannot find your email support anywhere on Internet.

I have recieved email about "Under declared collection notification" about weight of package I sent via Transdirect.

I did weight 2 cartons (1 big and 1 small) as the size I declared about 38 kg.

And After the consignment was inspected, weighed and cubed by the Carrier, the corrected information is a Charged Weight of 89Kg.

It is unbelievable weight for 2 big cases and 3 small cases Dell which I won from auction. I can provide detail of items if you want. I would like to ask you send me any proof that you did re-weight the package then charging me $113 more directly in my account.

Consignment Number: AOE5539341R

I am looking forward to your response.

Best Regards,
Ken

No answers
Bernie H.

Bernie H.asked

Hi, I am urgently chasing up a late collection for consignment 10024236 - this was supposed to be picked up yesterday from West Brunswick, VIC, has been rebooked and still not collected. (NB the booking is in my daughter's name, not mine). Please advise asap, thanks.

3 answers
Linda Sanders
Linda Sanders

Not sure why you're asking me Bernie - I was the customer of Transdirect?? I'm not connected to the company so I can't answer your question.
One time out of the last 100+ times we've used them we've had a pick up didn't happen.
10 days after multiple follow-ups, and still no pick up.
Their final explanation was "no driver services that area", but I knew that to be false.
In the end, I left it / let the deal fall through.

Bernie H.
Bernie H.

oops sorry - I thought I was sending a message direct to the company, my mistake!

Transdirect
TransdirectTransdirect

Hello Bernie,
Thank you for your message and I'm sorry for the delayed response.
I can confirm the item has since been collected and successfully delivered to the receiver.
We apologise for any inconvenience caused by the missed collection.
Thank you, Charlie.

Get an answer from our members and Transdirect representatives

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