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Reviewer Photos & Videos
Great service in difficult times
Picked up on time and delivered very quickly. Accurate tracking. Parcel delivered interstate quicker than anticipated. Would definitely recommend this service especially as I am in self isolation and can’t go out to post.
1 comment
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Pick up and delivery
Ticks all the boxes, reliable, punctual, competitive pricing. They will do my business. Good online booking experience and pain free process - tracking information accurate. Helpful service from all concerned. Happy.
1 comment
TransdirectTransdirect
Hello David,
Thank you for taking the time to share your experience and for awarding Transdirect 5 STARS!!!
We're so pleased to hear the service has been reliable, punctual and cost-effective. We tru... Read more
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ColSouth East Queensland, QLD
Easy to use and great service
This site is easy to navigate and I have used it many times. I get great value and choice from their network of couriers- will always use Transdirect as their prices are competitive
1 comment
TransdirectTransdirect
Hello Col,
Thank you so much for sharing your experience with Transdirect.
We're thrilled to hear the website is easy to navigate and that you have received a great selection of carrier quotes to choose from. ... Read more
We appreciate the continued support and business. Thank you, Charlie.
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MadSydney
- 2 reviews
Exceptional Service in Chaotic Times
Pre-delivery stage or clearing all international paperwork requirements meant effortless transition of freight from pick up to delivery. Exceptional logistics, professional, affordable. Will never use any other freighter. Fantastic service
1 comment
TransdirectTransdirect
Hello Mad,
Thank you so much for taking the time to share your feedback and for awarding Transdirect 5 STARS!!
We're so pleased the service has been so effortless for you. We truly strive to offer a ... Read more
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CPWASP25000113636Sydney, NSW
Still waiting for pick up
I booked a courier on Monday for sending and was told they would come on Tuesday. Nothing. Called and rescheduled to Wednesday. Apparently they came but did not ring the buzzer to my apartment so I could not give them the item. They also have my number should there be any issues but never called. Called TransDirect to reschedule to Thursday. It's now 5:21pm on Thursday and still waiting for the package to be picked up. And before a long weekend too. I understand it's an extra step to use intercom to get me to bring the package down but have effectively lost a week. Not happy and still waiting.
1 comment
TransdirectTransdirect
Hello Eden,
Thank you for taking the time to share your experience.
We apologise that you have experienced a missed collection, unfortunately this is something that can happen within the freight industry. ... Read more
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KPBSydney, NSW
Easy to Use
I am a new user. Creating an account was easy. In fact all steps in organising and executing the sending of a consignment were easy. I am sending cartons to a client from Sydney to Perth and the only information I would like further from all the information you supply is an ETA after the pickup.
1 comment
TransdirectTransdirect
Hello KPB,
Thank you so much for sharing your experience with us.
We are happy to hear the platform is easy to use and that the account creation was simple. ... Read more
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impressed
somebody ordered from me organized pick up and I was quiet happy it was picked up and delivered to other party with no problem thk u thk u very much
2 comments
TransdirectTransdirect
Hello Bronwyn,
Thank you for taking the time to share your feedback with Transdirect.
It's brilliant to hear the pick-up and delivery of your freight went so smoothly. ... Read more
quite welcome charlie
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IZ LivingGreater Melbourne (Metropolitan), VIC
Good service, cannot go without it.
Great freight charges and prompt response. Delivery orders were picked up on time. If there's any issue, there's always friendly support line to contact, problems normally get resolved immediately. A must have service for small and medium businesses.
1 comment
TransdirectTransdirect
Hello IZ Living,
Thank you for taking the time to share your experience.
We're so pleased the service has been on time and that you have received prompt support from our team. ... Read more
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Kylie
- 2 reviews
Good service
Everything happened with a minimum of fuss. Parcel was picked up on time and delivered interstate on time. I will use this service again when I need a courier. Thank you.
1 comment
TransdirectTransdirect
Hi Kylie,
Thank you for sharing your feedback and for awarding us 5 STARS!
We're thrilled to hear the service has been minimal fuss for you and that the collection and delivery happened in a timely manner. ... Read more
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Jeff C.Greater Melbourne (Outer), VIC
Good. Simple. Cheap
It was easy to sign-up and use. Pricing was simple, courier picked it up when promised, and the goods got to the destination in good time. Couldn't be happier. I have used another online national carrier before and have been happy with their services, but Transdirect were more competitively priced.
1 comment
TransdirectTransdirect
Hello Jeff,
Thank you so much for taking the time to share your experience and for awarding Transdirect 5 STARS!!
I'm so pleased the service has been simple and cost-effective. We truly strive to offe... Read more
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spacebohemianMetropolitan Adelaide, SA
- Verified customer
excellent service
package picked in reasonable time, however the courier scanned wrong code and I couldn't track the item.
opened investigation and didn't get a a proper finding until after it was delivered.
Since courier is not a Transdirect owned, most of the blame goes to the courier for wrong scanning.
suggestion: need faster investigation into untrackable items.
1 comment
TransdirectTransdirect
Hey Space Bohemian,
Thank you so much for taking the time to outline your experience with Transdirect.
I'm pleased to read the package was collected in a reasonable time and I'm sorry to hear the fre... Read more
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Barbara CMetropolitan Adelaide, SA
- 4 reviews
So impressed how fast they delivered
Everything was so easy. From choosing the courier, to filling out forms, pick up was right on time from my doorstep and delivery was so fast from Adelaide to Geelong.
1 comment
TransdirectTransdirect
Hi Barbara,
Thank you for taking the time to share your experience with Transdirect.
We're thrilled to hear the service has been so easy, efficient and fast for you.... Read more
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LindaSydney, NSW
- 3 reviews
Fast and Efficient
I signed up with Transdirect because my other service let me down as usual. Great tracking and best customer service. Fastest interstate parcel I have sent for a long time. Very happy and will stay here.
1 comment
TransdirectTransdirect
Hi Linda,
Thank you for taking the time to share your experience and for awarding Transdirect 5 STARS!!
It's great to hear the service was fast with reliable tracking and the best customer service. ... Read more
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The Best!
The Best ....very helpful & user friendly. Always prefer your website & services. Very accurate in pickup and delivery both.
The people who carry are very friendly & caring. Thank you & keep the services same way.
1 comment
TransdirectTransdirect
Hello,
Thank you so much for taking the time to share your feedback.
I'm thrilled to hear the platform is so easy to use and helpful. ... Read more
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Vikas AhujaGreater Melbourne (Outer), VIC
Fantastic service, outstanding customer care.
Timely and hassle-free pickup and delivery, what else one can ask for. Highly recommended. We have been using Transdirect for more than a year now without any issues. Very professional.
1 comment
TransdirectTransdirect
Hello Vikas,
Thank you for taking the time to share your experience!
We're so pleased to hear that the pick-up and deliveries are timely and hasslefree. ... Read more
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Find out how Transdirect compares to other Couriers
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S RobertsSydney, NSW
Very disappointed and big thumbs down
Very disappointed in this company! I ordered a courier service on 27th March from Bondi to Freshwater only 30 - 40 mins away. The package did not turn up the next day or any day after that. I have made 6 phone call asking why my package hadn’t been pick up and delivered. I got the same answer every time. “ Your job has been escalated to priority” 10 days later still no package. I would of picked up the package myself, but unfortunately had a car accident and can not drive at the moment, hence why I ordered a service from Transdirect. I had to cancel the service as I did not want to make a 7th phone call and listen to the same outcome.
I will not be using this service again! Very poor from staff and courier service! Big thumbs down!!!
2 comments
TransdirectTransdirect
Hello Sujeewa,
Thank you for taking the time to outline your experience and I apologise for the delayed collection.
Unfortunately, missed collection can happen within the freight industry. We work ver... Read more
The owner is at the shop all day.so really no excuses there. I know the owner personally she kept texting me saying parcel hadn’t been picked up.
If that was the case the first time. What about th... Read more
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Suzanne S.Wide Bay-Burnett, QLD
Just amazing value and efficiency for the money. Better than Au Post and that's saying something....
Every aspect of the transfer of my goods surprised me in it's excellence. I had to cancel the first pick up due to a change in circumstances, was refunded immediately and able to re-book days later and everything went smoothly.
1 comment
TransdirectTransdirect
Hello Suzanne,
Thank you so much for taking the time to outline your experience.
We're so pleased to hear the service and value for money have been amazing! ... Read more
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- Verified customer
Why are we now getting these extra charges?
We use your service once a month to deliver boxes to Kennards in North Melbourne, from Sydney. Our last 2 deliveries have attracted charges at the Melbourne end for "hand unload" and "tail lift delivery" of $40 and $75 respectively. The latter is about a third of the total shipping bill. Just what is going on?
1 comment
TransdirectTransdirect
Hello Jeffrey,
Thank you for taking the time to share your experience.
Upon reviewing the booking I have located a charge for a tail-lift due to the receiving location not having access to a forklift at the time of delivery. ... Read more
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Review collected in partnership with Transdirect
tropheusking1980South East Queensland, QLD
Exemplary freight and logistics service
100% no problems or delays, very competitively priced, easy to navigate user interface with add ons and apk's for small business by the tonne, options from local to interstate and worldwide, express (hot shot style) to standard deliveries. Coukd not be happier to be with Transdirect
1 comment
TransdirectTransdirect
Hello,
Thank you so much for taking the time to share your feedback and for awarding Transdirect 5 STARS!!!
We're so pleased to hear the service has been exemplary with a variety of cost-effective shipping options. ... Read more
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Scott Read ENZEDSouth East Queensland, QLD
- Verified customer
Great service
Simple to use quick quotes, easy booking and printable labels and tax invoices instantly. Always delivered within the quoted delivery dates.
Cannot ask for an easier freight service for sending or receiving freight
1 comment
TransdirectTransdirect
Hello Scott,
Thank you for taking the time to outline your experience.
We're thrilled to hear the website is quick and easy to use and that the deliveries have arrived within the timeframes supplied. ... Read more
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Review collected in partnership with Transdirect
Questions & Answers
krhoqueasked
Hi Transdirect, I've been waiting for a month now for a product I purchased from Brisbane, which was sent by the seller via Transdirect. I have contacted Transdirect, and your courier Fastway numerous times to get the product delivered without success. It has been an extremely frustrating experience and after a month's wait, I have never received the item. I was told by Transdirect a few times that I will be sent an update after following up with their courier but that never happened.
Ref: 10156787
No answers
Cuong Pasked
Hi Transdirect,
Hope to find you here because I cannot find your email support anywhere on Internet.
I have recieved email about "Under declared collection notification" about weight of package I sent via Transdirect.
I did weight 2 cartons (1 big and 1 small) as the size I declared about 38 kg.
And After the consignment was inspected, weighed and cubed by the Carrier, the corrected information is a Charged Weight of 89Kg.
It is unbelievable weight for 2 big cases and 3 small cases Dell which I won from auction. I can provide detail of items if you want. I would like to ask you send me any proof that you did re-weight the package then charging me $113 more directly in my account.
Consignment Number: AOE5539341R
I am looking forward to your response.
Best Regards,
Ken
No answers
Bernie H.asked
Hi, I am urgently chasing up a late collection for consignment 10024236 - this was supposed to be picked up yesterday from West Brunswick, VIC, has been rebooked and still not collected. (NB the booking is in my daughter's name, not mine). Please advise asap, thanks.
3 answers
Not sure why you're asking me Bernie - I was the customer of Transdirect?? I'm not connected to the company so I can't answer your question.
One time out of the last 100+ times we've used them we've had a pick up didn't happen.
10 days after multiple follow-ups, and still no pick up.
Their final explanation was "no driver services that area", but I knew that to be false.
In the end, I left it / let the deal fall through.
oops sorry - I thought I was sending a message direct to the company, my mistake!
TransdirectTransdirect
Hello Bernie,
Thank you for your message and I'm sorry for the delayed response.
I can confirm the item has since been collected and successfully delivered to the receiver.
We apologise for any inconvenience caused by the missed collection.
Thank you, Charlie.
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TransdirectTransdirect
Hello Indrogal,
We appreciate your support and look forward to assisting you with any other freighting needs you might have. Thank you, Charlie.Thank you so much for taking the time to share your feedback.
It's great to hear the service has been so reliable and beneficial for you while self-isolating.... Read more