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Reviews

3.5

2,080 reviews
5
(1,118)
4
(204)
3
(70)
2
(78)
1
(610)
  • Sender or ReceiverSender (84%) · Receiver (16%)
  • Delivery Time
    • On Time (155)
    • Never Collected (34)
    • Never Arrived (32)
    • Early (30)
    • Unacceptably Late (24)
    • Late (16)
  • Delivery Arrived in Good ConditionYes (82%) · No (18%)
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Reviewer Photos & Videos

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Lesley

LesleySydney, NSW

  • Verified customer

very prompt

published

Prompt service, turned up when said it would rang when arrived and reliable and dependable as knew they would be collecting parcel in the time window I ordered and promptly delivered.



1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

Angela Frazzetto

Angela FrazzettoSouth Australia

  • Verified customer

Such fast service!!

published

Service is the best I have ever experienced and i send out a great deal of large item usually by Auspost and Sendle but Transdirect is much more efficient, reliable and gets my parcels delivered in a timely manner and in one piece. The best in the business!!

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect



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  • Verified customer

Perfect shipping company

published

I am the sender and they always pick up the package on time $ the receiver inform me that the package arrived on time.
Also when I have any problems or issues about the package they always solve the problems with no time and they answer the phone quickly without holding me long time

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

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Gmagic

GmagicSouth East Queensland, QLD

  • 8 reviews

Dreadful

published
2 comments
Transdirect
TransdirectTransdirect
Gmagic
Gmagic

Transdirect Reference: 10055284

  • Verified customer

Delivery was not completed

published

Delivery was not completed not happy just because courier said it was delivered who knows I am now out of pocket $251. I am not using this courier service again they state insurance ha!!!!

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

David

DavidSydney, NSW

  • Verified customer

Best ever.

published

The parcels were always picked on time. Tracking was always available and staff were always ready to help. They are the first I go to when I have to make a delivery. Great for business.

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

  • Verified customer

Use them all the time

published

Find it to be a very quick and simple way of getting freight quotes and booking a service. Use it for booking freight for my business all the time. Fairly easy way to follow up if things don’t go to plan.

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

Customer Service call

Customer Service callCentral West, NSW

  • 2 reviews
  • Verified customer

Great Customer Service

published

We’re supplied with accurate and helpful tracking with very good customer service when there was a query in regards to the location of the item. My thanks to Theo who remained in contact with me until my delivery was confirmed. Theo rating 5 out of 5. Thanks again

1 comment
Transdirect
TransdirectTransdirect
  • Verified customer

Reliable service that has helped our business

published

Packages are always picked up when they are meant to be, and delivered within the time frame allocated. We don't need to wonder if our package is going to be delivered, as we have experienced with other couriers, who simply fail to turn up if it's not profitable for them on the day. We pay a few cents more per package but this is fine as reliability is critical.

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

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Vari Racing Australia

Vari Racing AustraliaSouth East Queensland, QLD

  • Verified customer

A weight off our shoulders / Can rely on Transdirect

published

Excellent service . Reliability and smooth package deliveries . The rates are very reasonable, and the quick quote and booking in form on the website is easy to follow . I would definatley recommend using transdirect.

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

Andrew A.

Andrew A.Northern Region, NSW

Seemingless from start to finish,

published

Seemingless from start to finish, On time pickup, on time delivery, web site ordering is easy as
What I asked for is what I got. Excellent service. Keep it up Guys.
Cheers Andrew

1 comment
Transdirect
TransdirectTransdirect
  • Verified customer

So far so good

published

We switched from using interparcel (who are terrible and refuse to honor any claims of damaged and missing items) to Transdirect and find much better service with transdirect.
Transdirect have always been good with any issues, they are fast and honor claims if at fault unlike others.
So far Transdirect has been the most reliable delivery company for us out of many over the years.

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

bobby2shots

bobby2shotsBanksia Beach

  • 3 reviews
  • Verified customer

Great courier broker

published

My parcel was picked up on time and delivered in good condition also on time easy to deal with price was competitive I can recommended this company to anyone who needs a good courier

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

James D

James DSouth East Queensland, QLD

  • Verified customer

Absolutely nil customer service or back up of any kind

published
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

spi

spiMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Great service, easy to use. Good price.

published

Very easy to use online system to get a quote. No hassles. They picked up the package and delivered it when they said they would. Will definitely use this service again when I need to.

1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

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Tony

TonySouth West, WA

  • Verified customer

i- Terrible service

published

I ordered and item off eBay which was not received on time. When contacted they looked for the item for 2 weeks. When I asked how long this would go on for I received information that it go on forever.

I then followed with the supplier who has fortunately sent another one. I have specifically requested that this courier not be used.

I felt that was for service. You trust a courier to collect and deliver your goods and if they lose them they should correct their failure.

Wouldn't recommend them to anyone

1 comment
Transdirect
TransdirectTransdirect
garyn47

garyn47Hunter Region, NSW

  • 2 reviews

Good prices but very poor service

published
5 comments
Transdirect
TransdirectTransdirect
garyn47
garyn47
Transdirect
TransdirectTransdirect
Sera

SeraSydney, NSW

  • 7 reviews

Poor Customer Service - Good Ecommerce Experience

published
3 comments
Transdirect
TransdirectTransdirect
Sera
Sera
Sera
Sera
Lyle

LyleGreater Melbourne (Outer), VIC

Excellent Service

published

Good Experience, All went well. Pick up and Delivery as Advertised. Picked Up on Time, Delivered On time. No damage. Tracking showed the parcels Progress. Repeat Customer. Very Happy With the Serviced provided by the 3 courier services

1 comment
Transdirect
TransdirectTransdirect
sam

samSydney, NSW

  • 11 reviews

rubbish not recommended at all

published

still waiting on delivery from last 5 days, where the depot is 5 mnutes away from my delivery location, everyday some new excuse, what kind of service it is, rather shut it down, i will not recomend any one to use this rubbish serivce

1 comment
Transdirect
TransdirectTransdirect

Hello Sam,
Thank you for your review and I'm sorry to hear there was a delay with your delivery.
If you provide the booking reference/consignment number I can follow up for you?
Thank you, Charlie.

Page 4 of 104
See all Transdirect reviews

Questions & Answers

krhoque

krhoqueasked

Hi Transdirect, I've been waiting for a month now for a product I purchased from Brisbane, which was sent by the seller via Transdirect. I have contacted Transdirect, and your courier Fastway numerous times to get the product delivered without success. It has been an extremely frustrating experience and after a month's wait, I have never received the item. I was told by Transdirect a few times that I will be sent an update after following up with their courier but that never happened.

Ref: 10156787

No answers
Cuong P

Cuong Pasked

Hi Transdirect,

Hope to find you here because I cannot find your email support anywhere on Internet.

I have recieved email about "Under declared collection notification" about weight of package I sent via Transdirect.

I did weight 2 cartons (1 big and 1 small) as the size I declared about 38 kg.

And After the consignment was inspected, weighed and cubed by the Carrier, the corrected information is a Charged Weight of 89Kg.

It is unbelievable weight for 2 big cases and 3 small cases Dell which I won from auction. I can provide detail of items if you want. I would like to ask you send me any proof that you did re-weight the package then charging me $113 more directly in my account.

Consignment Number: AOE5539341R

I am looking forward to your response.

Best Regards,
Ken

No answers
Bernie H.

Bernie H.asked

Hi, I am urgently chasing up a late collection for consignment 10024236 - this was supposed to be picked up yesterday from West Brunswick, VIC, has been rebooked and still not collected. (NB the booking is in my daughter's name, not mine). Please advise asap, thanks.

3 answers
Linda Sanders
Linda Sanders

Not sure why you're asking me Bernie - I was the customer of Transdirect?? I'm not connected to the company so I can't answer your question.
One time out of the last 100+ times we've used them we've had a pick up didn't happen.
10 days after multiple follow-ups, and still no pick up.
Their final explanation was "no driver services that area", but I knew that to be false.
In the end, I left it / let the deal fall through.

Bernie H.
Bernie H.

oops sorry - I thought I was sending a message direct to the company, my mistake!

Transdirect
TransdirectTransdirect

Hello Bernie,
Thank you for your message and I'm sorry for the delayed response.
I can confirm the item has since been collected and successfully delivered to the receiver.
We apologise for any inconvenience caused by the missed collection.
Thank you, Charlie.

Get an answer from our members and Transdirect representatives

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