Advised today that unused insurance premiums won't be refunded. How can TID not refund insurance premiums when the policy was not used. $$$ paid without receiving a service!!! Hopefully TID can change their refund policy during these unprecedented times.

I purchased the top Travel Insurance last year in August 2022. I requested a refund on my policy 25th March 2020 as my travel had been cancelled due to COVID19 restrictions. Today 28/4/20 TID denied me a refund. So they have taken $396 from me without actually providing a service to me. And now they wont refund.... Appalling business practice and very greedy company. I do not recommend anyone use this company in the future.

My flight was cancelled due to Covid-19.
I requested a refund from TID on 19/03/2020 due to not using or requiring their insurance
They said wait 5 business days
I have now waited 31 days
They apparently do not care
I would definitely not recommend them

This is the second policy I’ve bought with TID. Fortunately I never needed to claim on my first one, as it is very easy to sign up and give your money but from the multiple negative reviews on Facebook very difficult to claim or in fact even get any customer service.

This second policy I purchased has needed to be cancelled due to COVID and promises of sent forms and return phone calls has not happened and I’ve been chasing them up for a month with no help.

I have used other travel insurance companies in the past and will definitely be going back to them when I do travel and not using TID.

They are proud to admit they void their own policy if the country you are travelling to becomes a "do not travel", using the coronavirus pandemic as a scapegoar saying all reasons for canceling should be forseeable because of it. Absolute joke, avoid these thieves

Easy to purchase, great value and it is sooo worth, especially travelling with young kids. Was so worry about the claims and expenses but TID made my travel trip without hassle.

I can't recommend TID enough, and while in previous years I would buy single policies for when I went on holidays, over the last few years I have been buying an Annual Multi Trip Policy as I am travelling fairly regularly for work, and it just makes life a lot easier not having to worry about Travel Insurance. I've had reason to claim twice through TID, once against a single policy then this year against my Annual policy, and in both cases the staff were very helpful and professional, gave me good information and the claims were settled with me in full. I'm very happy with them, and will definitely stick with them!

Extremely good value. Great service and for a low cost product they did everything to help me when I needed it. I have had travel insurance for decades highly recommend them.

Purchased my policy well before Corona Virus.
Cancelled our holiday to China once Smart Traveller announces do not travel. Unfortunately Inspiring Vacations would not refund all of our holiday. But our insurance policy cover the cancellation fees. TID paid out our policy so quickly unlike Inspiring Vacations, we are still to receive our refund

As you can see mostly one star here and on Google review, they do not accept any claim. They refuse always with an excuse to do not have responsibility or do not cover what you claim.

This is my second review in 5 years and sadly, they have gone downhill since. I have been waiting for a decision since my claim over 40 days ago (assured a decision within 10). I've only seen 2 responses from my assessing officer, both to provide additional documents, which I did immediately. Asked for a couple of follow-ups...no response. Don't waste your time and money.

They are good at taking your money with their quick and easy application process but once they do, it seems they stop caring.

Lodged a claim over a year ago and sent the forms numerous times to numerous (a different one every time) customer service people. TID just make things difficult!!! Contacted ombudsman and TID just phoned me so maybe it’ll get sorted - all for $190! (Way less than the policy cost) I would’ve been better off not having insurance, but needless to say, I sure with another company now...

I lodged a claim a month ago and have received just one email asking for more information which I responded to immediately with the required information. Half of the information TID was asking for in the email has already been included in my claim. I think it was just an excuse for them to prolong a decision on my claim.

I DEFINITELY won't be using TID ever again. Covermore is apparently really good which I wish I had known beforehand.

Made a claim in early January and was assured that the claim would be completed within 10 business days. Over 10 business days and still waiting. I will give them credit, their Emergency assistance team was extremely helpful and reassuring.

I have called TID on the 26th to talk to them about a second claim and could not get through, so I used their call back service and still haven't been contacted by customer service team 2 days later

Submitted my claim, Nov 5 2022, its Nov21 now and have not heard from them.
ITS my first claim been using them for long time
claiming for airline ticket
medical expenses
food
accommodation
had chickenpox
called 2 days ago they said someone will call me back, but no one called, called again today could not give me time frame, I could be waiting forever.