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TID Travel Insurance Direct Questions & Answers
The Works (Comprehensive Overseas Insurance), The Basics (Budget Overseas Insurance), Domestic, Annual Multi Trip228 questions from our users
Alex D.asked
Our cruise has been cancelled due to govt guide line that no ship will depart or enter ports in Australia until 30th June 2020. therefore our trip on the 22nd May until 5th June 2020 has been cancelled due to the pandemic crisis.
A full refund has been offer by the shipping line. We want to cancel our travel insurance before it the insured date arrives. We do expect a full refund as no claim is being made.
1 answer
Customer ExperienceTID Travel Insurance Direct
Hi Alex,
Thanks for your patience during this time of unprecedented global events. We are experiencing large volumes of enquiries due to coronavirus (COVID-19) and are doing our best to support all of our customers.
Regarding the cancellation of your insurance, i'll send you a private message to get a few more details about your policy.
Thank you,
Brenden - Customer Experience
Valerie A.asked
What is happening with regards to refunds and the corona virus.
Do we get refunds on airline tickets, do we get a refund from canceling yr policy?
1 answer
Customer ExperienceTID Travel Insurance Direct
Hi Valerie,
Thanks for your patience during this time of unprecedented global events. We are experiencing large volumes of enquiries due to coronavirus (COVID-19) and are doing our best to support all of our customers.
I understand that you may have been waiting some time to hear from us I’m sorry for the delay but I’m here for you now.
For more information on how coronavirus (COVID-19) affects your policy, please click here:
https://www.travelinsurancedirect.com.au/travel-alerts/novel-coronavirus-faqs
As this is a constantly evolving situation we recommend you continue to visit our website for the latest information.
Stay safe,
Brenden
Annasked
If we travel during a pandemic does the medical cover still apply should you get sick with the pandemic virus in a foreign country? Thank you regards Ann
1 answer
Customer ExperienceTID Travel Insurance Direct
Hi Ann,
Thanks for getting in touch, I can understand any concerns right now when it comes to making travel plans. We've included detailed information on our coverage for this on our website, which you can find here: https://www.travelinsurancedirect.com.au/travel-alerts/novel-coronavirus-update.
Our customer service team is also available to answer any additional questions and you can reach them on 1300 843 843.
Thank you,
Brenden - Customer Experience
Chris Kuypersasked
Will we be covered for a trip to America and cruise in August if coronaviras is still around
1 answer
Customer ExperienceTID Travel Insurance Direct
Hi Chris,
Great question; Coronovirus is absolutely causing some uncertainty when it comes to travel right now. Coverage available really depends on when you purchased your policy and we've created a page on out website top outline the coverage available: https://www.travelinsurancedirect.com.au/travel-alerts/novel-coronavirus-update.
Our customer service team is also available to answer any additional questions and you can reach them on 1300 843 843.
All the best,
Brenden - Customer Experience
SSSasked
Will TID cover for Coronavirus disruption whilst travelling overseas?
1 answer
Customer ExperienceTID Travel Insurance Direct
Hi there,
Thanks for reaching out. We've included detailed information on our coverage for this on our website, which you can find here: https://www.travelinsurancedirect.com.au/travel-alerts/novel-coronavirus-update.
I hope any upcoming travels you have go ahead without a hitch.
Thank you,
Brenden - Customer Experience
Ray P.asked
insurance cover for a campervan
2 answers
sorry never thought about them as we dont use them, so only used them for international travel that covered hire cars, planes,boats etc, you need to read the pdf or call and ask about campervans/ moble homes.
Suggest you get a friend to ring and ask for details
Jo K.asked
can i get insurance if i am already traveling with no return ticket to home country?
Cathyasked
I am looking at your comprehensive travel insurance for my 18 year old son who is travelling to Bali - 15th to 25th July. Would he be covered if his travel is affected, if the volcano causes travel delay etc.? Thanks
1 answer
Hi
I think that he will NOT be covered if Mt Agung erups, all Travel Insurance have that excluded so tell him to take extra cash for food and accomodation. Am pretty sure no issues with the airlines getting him home once the airlines can fly again. Suggest you shop around for price. Will he be renting a scooter Cathy?
Peterasked
I am holidaying in Canada and just realized that I do not have travel insurance cover. I booked a one way flight from Australia to Canada on the 23/12/2018. I intend to return to Australia in March but have not booked a flight yet. If I apply for travel insurance through TID, do I use today's date as the start of the journey?
No answers
aussietaffasked
For future reference would you please advise me of the Age Limit for Cruise Travel Insurance?
3 answers
Hi. I’ve used Travel Insurance Direct as an insured person. I’m not the right person to direct your question to. You are probably best advised to call TID or read the PDS (preferably both!!). The level of cover you want will have a part to play in the upper age limit for cover.
Hi I don't work for TID, I was insured through TID for my recent cruise. You will need to contact TID directly for an answer to your question. Good luck.
Thank you both very much, I will take your advice.
Sjbasked
Do you cover rental 4 wheel driving in Iceland?
No answers
Aronasked
HI my family is traveling to bail in September wanting to know if there is any problems with insurance cover if there
is any volcanic activity?
as I understand if you are covered before anything like this happens there should be no issues.
Aron
No answers
linzonlyasked
I am international student, studying in Australia with student visa.I am planning to travel to New Zealand for 2 weeks and thinking to purchase TID standard with additional ski pack
I have read below description,
Resident: means an Australian citizen; a holder of a current and valid Australian permanent resident visa, partner/spouse visa, Australian skilled migrant visa (including 457 and Temporary Skill Shortage (TSS) visa) or a student visa, but excluding
working holiday visas; a New Zealand passport holder permanently residing in Australia; and:
a) with unrestricted right of entry into Australia;
b) with access to long-term medical care in Australia (not including Reciprocal Health Care Agreements);
c) who has a permanent Australian residential address; and
d) who agrees to be repatriated, if required, back to Australia under this insurance.
in case i make a claim (knock wood) what kind of documents should I provide to satisfy those a-d points?
1 answer
I cannot answer the questions re a-d as the 3 people in my groups who made and / or who I assisted in making a claim were all Australian residents. The issues you need clarified were not pertinent to the people claiming. Documents you would need to make a claim for medical treatment would be proof of treatments / receipt of payment - or in a more serious accident - you, a hospital or medical staff could contact TID re guaranteeing payment for needed medical attention - as was the case when we were in a bus accident. For loss of something - police reports / witness statements along with a clear description of what happened would be needed. Hope this helps- sorry I cannot answer on the company policy re people who are not citizens / permanent residents
Tammybritton1asked
Looking for a quote. Any help?
2 answers
Dont get Tid
They sound good until you make a claim. We paid them over $800 for a two month trip. We made 3 claims for lost items, theft and airline insolvency cancelled flights and they rejected every one. Do not go with them. Read the small print as you think you’re covered but you’re not! I would not recommend TID and will tell all family and friends to insure with someone else.
Lenaasked
I have relatives travel from overseas to Australia can I book with your company?
1 answer
Don't do it, All these people above are happy with the 'peace of mind' but none of them seem to of needed to make a claim, I did, and was rejected.
catmay29asked
Planning a trip to bali early December, how much will insurance be and what will it cover?
1 answer
Don't do it, All these people above are happy with the 'peace of mind' but none of them seem to of needed to make a claim, I did, and was rejected.
Mel Wasked
I purchased my imsurance over a month ago for bali. I cant find in my policy if i am covered fpr canvellatipn/extended stay due to volcanic activity? Any help?
1 answer
Don't do it, All these people above are happy with the 'peace of mind' but none of them seem to of needed to make a claim, I did, and was rejected.
BB girlasked
Can I still get travel insurance through you when Mt Agung is threatening as I'm traveling to Bali 6 October 17 ?
1 answer
Don't do it, All these people above are happy with the 'peace of mind' but none of them seem to of needed to make a claim, I did, and was rejected.
Mazzaasked
Do you cover pre existing illness?
1 answer
Don't do it, All these people above are happy with the 'peace of mind' but none of them seem to of needed to make a claim, I did, and was rejected.
Nellie47asked
If I book now are we covered for the volcano ash cloud?
1 answer
Don't do it, All these people above are happy with the 'peace of mind' but none of them seem to of needed to make a claim, I did, and was rejected.
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